Dolls Kill

I ordered something and couldn't find anywhere to put my discount code in or I missed it. My order was confirmed and I emailed them to explain my issue and see if I can have credit due to my mistake. They were fast and clear. The woman let me know that as soon as I get it let her know if I'd be returning anything and they can apply it then.

As soon as it came in I loved my purchases and emailed them it was all great and to proceed with the processing in rectifying my issue. The credit came that night.

I appreciate the fast solution.

So I ordered a few Halloween costumes for a bday/Halloween party i have this weekend (10/17) I ordered Monday 10/12 and paid for 2 day shipping. No where while making the purchase did it say there may be delays or anything of that sort.
The next day i get an email saying my package will be delayed, i think okay ill give it another day i have until Saturday. The next day nothing- no i look up customer service info- they provide an email and a text number. I email the address and get a reply they will respond within 24-48 hours. Again, super unhelpful. When you need help you need it now- not in 2 days? They need to provide a phone number?
So the next day at 10:30pm a get a reply saying they have delays and i've been refunded for the shipping on my package. Okay great, but still no update on when i will get my package. At this point it's Wednesday night.
Next day i email again- nothing. So i try the text number-- they ask for the order # and my email, i provide that. Nothing. USELESS!
At 12:30pm Thursday 10/15 i get an email saying my package is FINALLY shipped and will be here on WEDNESDAY 10/21?!?! Excuse me? Not only is that a week from now, it's also not even within the 2-3 days!
I just emailed customer service again saying i wanted a full refund. I'm so frustrated. This company is not accessible to communicate with and solve issues, also they let you pay for faster shipping they don't even provide.
Listen- i understand things happen and the world is crazy- but then put an alert on your website that pops up when people go to check out letting them know there may be delays or don't offer faster shipping if you can't provide.
SOOO ANGRY!

Customer service at Dollskill helped resolve my returned items with grace and patience! I always love my orders from Dollskill!

I ordered 2 pairs of boots and a hoodie on October 23rd and I had my package in my hands on October 27th! :) I must admit I was quite stressed out about my decision to buy from this website, given the massive amount of negative reviews there is, but I didn't have a single issue with them (apart from a 30$ customs fee, but what can you do - it wasn't that bad of an amount considering the price I paid for my stuff). I rarely had an online order arrive this quickly, so I am really happy with that. Customer service was quick to respond to my questions (within 12 hours of sending my email, i'd say), which is awesome. I got an email with my tracking number as soon as my package was shipped, and was able to track it with FedEx until it arrived at my doorsteps. I bought the Detroit Boots, which I LOVELOVELOVE with all my heart, the York Hoodie, which i'm going to be wearing over and over again (so comfy! The fabric is not as thick as I would've hoped, though, but it's a really nice piece nonetheless) and the Obsidian Pocket Combat Boots. They are nicely made, but looked a bit weird on my legs, since my calves are kinda chunky (38cm on the widest part). They would look nicer on slimmer legs, that's for sure, but I was still able to adjust them to fit my legs. Overall really happy, would purchase there again^^

I have ordered 3 separate times on Dolls Kill, spending over £100 with each order and I have gotten each order delivered to my house under 2 weeks and I live in the UK. I bought two long sleeve shirts, two hoodies and 3 platform boots. The quality of the boots are amazing and they are worth every penny. The shoes fit nicely even though one of the boots are a little tight which is weird since I'm a size 2.5 and I bought a size 3 but they are still wearable. The hoodies are nice quality and looks the same as it does in the picture on their website, same with the shirts. However the shirt material is kinda thin which isn't really a problem for me because I love the design on the shirts but I do think the shirts I bought are overpriced since they are made out of cotton blend.

Since I live in the UK I ended up paying custom fees, which obviously sucks and I ended up paying about £20 for each of the order. However I did check on their website before hand so I wasn't surprise when I got a email saying I had to pay custom fees for them to release my items. I'm still going to order items from Dolls Kills but not as much as I would like too because I don't want to keep paying custom fees. So if you live in the UK there is a pretty high chance you're going to pay custom fees.

My advice to people that want to buy from Dolls Kill is to check what the clothes material is made out of. READ their return and exchange policy. A lot of people are complaining that when they return their items they only get store credits even though it says on their website and on the return slip that you will be only getting store credit. However I do agree that their customer service isn't the best. Make sure you choose the correct size and enter the correct address so that hopeful you don't have to deal with customer service.