Kate S.

So I ordered a few Halloween costumes for a bday/Halloween party i have this weekend (10/17) I ordered Monday 10/12 and paid for 2 day shipping. No where while making the purchase did it say there may be delays or anything of that sort.
The next day i get an email saying my package will be delayed, i think okay ill give it another day i have until Saturday. The next day nothing- no i look up customer service info- they provide an email and a text number. I email the address and get a reply they will respond within 24-48 hours. Again, super unhelpful. When you need help you need it now- not in 2 days? They need to provide a phone number?
So the next day at 10:30pm a get a reply saying they have delays and i've been refunded for the shipping on my package. Okay great, but still no update on when i will get my package. At this point it's Wednesday night.
Next day i email again- nothing. So i try the text number-- they ask for the order # and my email, i provide that. Nothing. USELESS!
At 12:30pm Thursday 10/15 i get an email saying my package is FINALLY shipped and will be here on WEDNESDAY 10/21?!?! Excuse me? Not only is that a week from now, it's also not even within the 2-3 days!
I just emailed customer service again saying i wanted a full refund. I'm so frustrated. This company is not accessible to communicate with and solve issues, also they let you pay for faster shipping they don't even provide.
Listen- i understand things happen and the world is crazy- but then put an alert on your website that pops up when people go to check out letting them know there may be delays or don't offer faster shipping if you can't provide.
SOOO ANGRY!