Love dollskill customer service, always answers my questions and fixes my concerns. I couldnt be happier with my purchases
Had a question and it got answered withing 3 minutes... coatumer service is definetly a hit by them!
James and Lindsay helped me as most they could! They are both endlessly hard workers and much appreciated. Good hires for DOLLS KILL!
Such a beautoful lingerie! First set I received as a present. I loved it and decided to order a piece for myself again.
If I could rate Dolls Kill 0 STARS, I would! I unfortunately ordered from this company because they were supposed to be the best and came highly recommended... WRONG WRONG WROOONG! I ordered two pairs of shoes from them, and paid the extra 2 day shipping fee because I was excited about recieving the shoes. Not only did my shoes arrive 4 DAYS LATE, they were not the size I ordered. I called customer service, and spoke to a very monotone, uninterested, unsympathetic person who sounded like they were just reading from a script. The "Supervisor" was even worse... so after being told to take pictures of both pairs of shoes, with measurements of the heels, they would pay for the return shipping, where I would receive "store credit", meaning I would have to REORDER THE SAME SHOES, BECAUSE THEY DO NOT DO EXCHANGES, AND PAY FOR THE SHIPPING... AGAIN! THEN PRAY THEY DID NOT MAKE THE SAME MISTAKE TWICE! I really wish it was so easy, and that was the case, after I email them the pictures, per their request, I recieved a reply from someone named "Darby" whom I'm pretty sure is not a real person and had no clue about what was going on. I WOULD NOT RECOMMEND this money hungry company to ANYONE! This was my FIRST and LAST time with ordering from this company, very unprofessional, horrible experience all the way the around. All I wanted was the shoes I ordered and PAID FOR! They have done NOTHING to rectify the situation, but hey why should they right... they already got their money! I'm just a dumb consumer who thought this was a reputable company.
I ORDERED A PAIR OF SEQUIN BOOTS AND THEN A FEW DAYS LATER I GET AN EMAIL SAYING MY ORDER WAS CANDLED DUE TO OUT Of STOCK I WAS VERY UNHAPPY TO GET THE EMAIL WHY WOULD A WEBSITE HAVE IT IN STOCK THEN NOT HAVE THEM TO SEND NOW I HAVE TO WAIT A WEEK FOR A REFUND REALLY so Im a super smart internet shopper I found them on Ebay which I buy on all the time I should of know to just look on Ebay after seeing them on dollskill and buy the shoes on Ebay
But Im happy Im smart enough to look on other sites plus I ordered a previous pair from dolls kill the size is inaccurate it runs smaller beware this website they have horrible items not described well at all only thing that was nice about dolls kill is the lady in customer service was very nice other then that I would be careful if you do decide to order anyways they wont refund you unless you pay with PayPal if you have the same issues as everyone on this review know your rights when shopping I hope you dont have a bad shopping experience and have to come and leave a bad review too
Good luck happy shopping
Very nice and polite and quick response from Dollskill for customer service.
Always happy with their service. :)
Kaylin in customer service was super dope! Thanks for all of the help! Love all of the gear I got from DK!
There was a mixup in my order and the issue was resolved very quickly.
Especially impressive since it was during the holidays.
Easy returns
Quick shipping
Amazing clothes
I would recommend this website to everyone
I don't barely shop anywhere else for my party clothes
So helpful, I was way to exited when i was placing my order I wrote the wrong address, customer service helped me within the same day. So greatful!
I asked something and received pretty fast a kinsd answer! Really nice people and fokken hot stuff! I love Dolls Kill! =)
Dolls kill could never do wrong. Even if I found a tampon in my order I wouldn't give a $#*!. Every order should have a used tampon in it .
I love the cloths and I love how y'all keep in touch with your costumers when they need help love it!
I've been shopping with dollskill for years and they have the best stuff at reasonable prices and the best customer service
Bree was so helpful, friendly and quick to reply! Mad it a really easy experience to correct and went out of way to be helpful to me.
My package has taken super long to get to australia and Bree helped me with multiple tracking links to keep watching my package :)
I placed an order and they started a sale about an hour later. I contacted them and they promptly canceled the original order no questions asked.
Jahna you're a queen for pulling through. Sorry for being so passive though. My b. Thanks for everything queen. Have a nice day.
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service
Dolls Kill has a rating of 4.2 stars from 2,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.