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Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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Omg such a kind staff! I was looking for my items and text the Dolls Kill number. Their response was quick and direct. I was sent a tracker and found out my items were in the delivered. First time time customer but, not my last time ordering from here <3
I love doll kill.
Doll kill is the first website I look at when I get to work. I love to see what's new an what deals is going on
Jahna has assisted me on a few occasions. Lovely human, and on top of everything! I love the goodies on Dolls Kill!
Anytime I have an issue with my order they are super quick and responsive. I returned something back to them and still hadn't received my credit and they immediately issued me a credit which was nice. FB messenger is a great tool to talk to them.
I needed to return my order because it didn't fit. When I contacted Dolls Kill about starting the return process, it was painless and quick. They sent me a return label within the next email and all I had to do was ship it back. I then emailed about my store credit since it had been awhile and within the response they had confirmed my credit. Very easy process and great customer service.
This site has got it all! I'm absolutely in love with everything these dolls put up! I'll be back for more :))
I was having difficulty using a promo code with my order. I contacted costumer service and received a reply and help quickly. Jhana was super sweet and able to fix the problem for me. Great customer service. I will be shopping with them again and will recommend Dolls Kill to my friends.
I ordered a skirt and had difficulties with delivery. I contacted DHL, the delivery service but got no reaction and no changes in the tracking code since apparently the package was lost. When I contacted dollskill instead I got a very fast response and they were very helpful. The customer service was personal and attentive, and in the end I did receive my skirt. The fit was perfect and the quality looks very good. The shipping difficulties were caused by the delivery service itself so in the end I am quite satisfied with this webshop. Will definitely order again.
It's dope how this site has ppl helping with outfit ideas and just ur overall style. There clothes are pretty dope too!
Made a purchase without applying my store credit- my error and everyone so polite about it :) I greatly appreciate all the very nice and professional manner I was helped. Thank you for hiring great people!
I reached out to the company and my questions were answered very quickly, good customer service experience.
I love Dolls Kill for their clothes, perfect variety for raving and every day life. Also the customer service is great and quick shipping. 10/10 reccomend
The online shopping experience was very pleasant and when i had some questions, the one to one chatting system was very quick and effective. The person who helped me out was especially quick and clear, i will defiantly be purchasing from here again!
Jahna was really helpful and went out of her way to help me find exactly what I needed. I was really happy with my experience and am glad there's an easy-to-use chat support right where you need it.
I had a package stolen by the USPS and dollskill was super helpful! No questions asked they just resent my order. And you can text them it was super helpful!
Dolls kill and their customer service is awesome sometimes I'm not able to get them on the phone but the chat always work
Jamie can help me solve the problem very quickly. Love you all, Dolls kill.
Thank you for your generous customer care. I feel appreciated.
I had received an incorrect item due to a stocking/packing error. My DK customer service rep was super prompt in helping me address the problem in a fair way. Great customer service! On another note, super pleased with the MNML brand items I purchased.
I contacted dolls kill because I had an issue with my order(I won't go into detail) but they went above and beyond to help me in customer service, and they where all so nice!
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service