business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business


Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25
Price: $$

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Very kind via text
March 5, 2019

Omg such a kind staff! I was looking for my items and text the Dolls Kill number. Their response was quick and direct. I was sent a tracker and found out my items were in the delivered. First time time customer but, not my last time ordering from here <3

Date of experience: March 1, 2019
Texas
1 review
0 helpful votes
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Good costumer service.
March 5, 2019

I love doll kill.
Doll kill is the first website I look at when I get to work. I love to see what's new an what deals is going on

Date of experience: March 1, 2019
Germany
1 review
0 helpful votes
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Excellent Service
March 4, 2019

Jahna has assisted me on a few occasions. Lovely human, and on top of everything! I love the goodies on Dolls Kill!

Date of experience: March 1, 2019
California
1 review
0 helpful votes
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Awesome
March 4, 2019

They are very good with communication they helped me return my double order, my fault also they even got back to me when it was super let

Date of experience: March 1, 2019
Georgia
1 review
0 helpful votes
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Love DK
March 4, 2019

Anytime I have an issue with my order they are super quick and responsive. I returned something back to them and still hadn't received my credit and they immediately issued me a credit which was nice. FB messenger is a great tool to talk to them.

Date of experience: March 1, 2019
Texas
1 review
0 helpful votes
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Return Process
March 4, 2019

I needed to return my order because it didn't fit. When I contacted Dolls Kill about starting the return process, it was painless and quick. They sent me a return label within the next email and all I had to do was ship it back. I then emailed about my store credit since it had been awhile and within the response they had confirmed my credit. Very easy process and great customer service.

Date of experience: March 1, 2019
New York
1 review
0 helpful votes
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Sick site!
March 4, 2019

This site has got it all! I'm absolutely in love with everything these dolls put up! I'll be back for more :))

Date of experience: March 1, 2019
Texas
1 review
0 helpful votes
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Customer Service
March 4, 2019

I was having difficulty using a promo code with my order. I contacted costumer service and received a reply and help quickly. Jhana was super sweet and able to fix the problem for me. Great customer service. I will be shopping with them again and will recommend Dolls Kill to my friends.

Date of experience: March 1, 2019
NL
1 review
0 helpful votes
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Good customer service!
March 4, 2019

I ordered a skirt and had difficulties with delivery. I contacted DHL, the delivery service but got no reaction and no changes in the tracking code since apparently the package was lost. When I contacted dollskill instead I got a very fast response and they were very helpful. The customer service was personal and attentive, and in the end I did receive my skirt. The fit was perfect and the quality looks very good. The shipping difficulties were caused by the delivery service itself so in the end I am quite satisfied with this webshop. Will definitely order again.

Date of experience: March 1, 2019
California
1 review
0 helpful votes
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Super helpful, super cute!
March 4, 2019

It's dope how this site has ppl helping with outfit ideas and just ur overall style. There clothes are pretty dope too!

Date of experience: March 1, 2019
California
1 review
0 helpful votes
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A+
March 4, 2019

Made a purchase without applying my store credit- my error and everyone so polite about it :) I greatly appreciate all the very nice and professional manner I was helped. Thank you for hiring great people!

Date of experience: March 1, 2019
New York
1 review
0 helpful votes
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Good Customer Service
March 4, 2019

I reached out to the company and my questions were answered very quickly, good customer service experience.

Date of experience: March 1, 2019
New York
1 review
0 helpful votes
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Great
March 4, 2019

I love Dolls Kill for their clothes, perfect variety for raving and every day life. Also the customer service is great and quick shipping. 10/10 reccomend

Date of experience: March 1, 2019
GB
1 review
0 helpful votes
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Amazing service
March 4, 2019

The online shopping experience was very pleasant and when i had some questions, the one to one chatting system was very quick and effective. The person who helped me out was especially quick and clear, i will defiantly be purchasing from here again!

Date of experience: March 1, 2019
Utah
1 review
0 helpful votes
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Quick and painless!
March 4, 2019

Jahna was really helpful and went out of her way to help me find exactly what I needed. I was really happy with my experience and am glad there's an easy-to-use chat support right where you need it.

Date of experience: March 1, 2019
New York
1 review
0 helpful votes
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Stolen Package
March 4, 2019

I had a package stolen by the USPS and dollskill was super helpful! No questions asked they just resent my order. And you can text them it was super helpful!

Date of experience: March 1, 2019
District of Columbia
1 review
0 helpful votes
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They always ready to help
March 4, 2019

Dolls kill and their customer service is awesome sometimes I'm not able to get them on the phone but the chat always work

Date of experience: March 1, 2019
Thailand
1 review
0 helpful votes
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Very appreciated.
March 4, 2019

Jamie can help me solve the problem very quickly. Love you all, Dolls kill.
Thank you for your generous customer care. I feel appreciated.

Date of experience: February 28, 2019
Georgia
1 review
0 helpful votes
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Prompt, fair, nice A+++
March 4, 2019

I had received an incorrect item due to a stocking/packing error. My DK customer service rep was super prompt in helping me address the problem in a fair way. Great customer service! On another note, super pleased with the MNML brand items I purchased.

Date of experience: February 28, 2019
Michigan
1 review
0 helpful votes
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Magnificent
March 4, 2019

I contacted dolls kill because I had an issue with my order(I won't go into detail) but they went above and beyond to help me in customer service, and they where all so nice!

Date of experience: February 28, 2019