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Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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I ordered off here but then I realised I had gotten the wrong shoe size! I dropped an email and I got a reply back so quickly from a lovely person called James! He sorted the whole thing out so quickly! Lovely customer service and beautiful clothes!
The clothing itself is so awesome and amazing, one of the only websites I can be rest assured that whatever I order will fit as expected. But what's even more incredible is the Customer Service! The reps are just so helpful, quick, and pleasant to interact with. Returns are made easy and they are so helpful, couldn't recommend the shop anymore!
I've never experienced such great customer service with an online store before. Dolls Kill customer service team responds so fast to emails, even on Sunday! They really care about their business and making their customers feel important. Thank you!
Huge help best stuff just love love love all their stuff is so cool and their always here whenever u need them. U can just text anytime. Dolls kill is the best.
They did their best to help my situation, they corrected the mistake I made and I cant be more satisfied, thanks!
Reponsive and helpful! Great excelllent super cool cool cool is this review long enough basically they did a great job give this person a raise okay goodbye
I love this website, the clothes and shoes are amazing and the customer service is very quick and helpful. I've never had a bad experience with DollsKill
Dolls kill rock, I luv the look & fashion,
I had questions and they wasn't during business hours but dolls kill got back to me during none business hours and also helped me with my issue, thanks dolls kill and I look forward to doing lots of business with y'all
Great customer service and even better clothes! I am and always will be a long time customer! They respond to emails quickly and
I get all my bomb $#*! clothes from dollskill this is my main $#*! u feel me 10/10 would recommend. And such lovely customer service as well!
I had placed an order over a week ago and it hadn't come in yet and I was really confused. I went to check on the status and it turns out I put in the wrong zip code which totally screwed the order. I emailed about the issue and I got a reply the next day which I wasn't expecting. The person I talked with, Jahna, was very nice and understanding. My order was easily fixed up and I got what I ordered super quickly after that. Super thankful it was able to be fixed and my order wasn't lost forever.
I am writing this to first thank the lovely person with whom I have exchanged some emails. It is a brand close to its customers and subscribers. And secondly, I would like to say how much I love their products, I really like the shapes and colours of their products and especially the photographs that bring out the best in them. Keep it up and thank you for this very pleasant email exchange.
The customer service is great, on a par with Are You Am I. The replies were always prompt and friendly. Anyway my sister and I love shopping at Dolls Kill, we've been customers since 2013. I always say to my sis there's always stuff I want to order from Dolls Kill... always...
Definitely worth the price, lovely quality and came pretty quickly too! I will be ordering more from Dollskill
Fast delivery great range of products only problem is choosing what to buy. Great service quick to reply on messanger does what it says on the tin.
Really nice that I was able to resolve what I was needing. Logged out and another girl help me out again right out away. Thanks Elisa and Marian
I have been ordering with dolls kill for quite sometime now. Shipping is always quick and any issues that occur, the staff help out any way they can... as quickly as possible
I bought shoes, an error was made mislabeled box, wrong size. Within 24 hours I was told I would receive the right size and I didn't even had to return the ones sent to me. I was so annoyed but they made it right! Love them, they owned their mistake and didn't inconvenience me. GREAT SERVICE... WIOW made me feel great. I was no. 1...
I needed information on a pair of shoes that had link issues, they helped me navigate and get me the info I needed
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service