The company's reputation is significantly marred by numerous customer complaints regarding delayed shipments, unresponsive customer service, and issues with product quality. Many customers report long waits for orders that either never arrive or do not match expectations, leading to feelings of frustration and distrust. Conversely, a minority of reviews highlight positive experiences with certain products and prompt refunds when requested. Overall, while there are instances of customer satisfaction, the overwhelming sentiment leans towards dissatisfaction, indicating a pressing need for improved communication and a more reliable fulfillment process to enhance overall customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
My black lab/Australian cattle dog mix LOVES his collar! It fits him so well, and I love how it lights up. He loves going outside at night, so knowing that it lights up so that I know where he is at all times is very reassuring. Ive had it for about a month and the light settings work perfectly still even though I turn the collar on every night when he goes out to play in the backyard. We camp a lot during the warmer months, so itll be great to have our dogs collar lit around the campsite at night. Ive recommended the collar to some friends, and they have ordered as well! Ill definitely order again in the future.:-)
I received 2 rings absolutely beautiful! Very nice quality wait time exactly as they state on their website. Very satisfied and would definitely order again. Extremely happy with my order.
Got the light up safety collar and 2 flashing clip ons. Love them, they keep me safe while I walk my pups. Very visible as we walk along a highway. I use one clip on my jacket zipper and one on one dog harness. The other pup wears the collar and is the most visible as he walks out front on his leash. A little slow on the order but stayed in touch with me all the way through. Will order again!
I love the lighted dog collar. We have a special needs dog that is 15 years old and is mostly blind, can not hear well, and gets very confused and disoriented sometimes. She goes out on a rope and forgets how to get back to the door sometimes. With the light I can tell where she is at night and if she appears to be disoriented since calling her is not an option. Thank you for this great product.
I ordered 2 lighted dog collars and absolutely love them. They were exactly as advertised and I would definitely irder again. Thank you Dogpawty
I never had a problem with this company if they ever had a delay they would let me know other then that my orders came with no damages and just on time for use i would and i have recommend my friends and Neighbors also family members they also had no problems this is a great site to order what you need
I received my lighted dog collar and it is simply amazing! I love it and it's a sure fire attention getter! If you take your dog's out at night. It's well worth the wait to get! 5 stars
I absolutely adore this precious ring. It hasn't left my finger since the day I received it. The price was great, arrived in a timely manner. I'm over all pleased and highly recommend this beautiful piece. I love it so much. Thanks!
I happened across Dog Pawty in 2017, right after losing my 15 year old Golden Retriever. I had gotten a ring to remember him, and was remembering my sweet saucy Summer who died 7 years previously. I saw the rainbow ring, simple, easy, and a perfect reminder of her. Smooth transaction, and wonderful products, especially helpful as I still grieve all of my dogs. I was also struck by the quality of the product and the prices. Thanks Dog Pawty!
I used to spend hundreds of dollars or shoes that supposedly supported my feet and blah blah. Saw the rainbow paw print shoes and I had to get them comfy or not. Quick to ship. Tried them on and not only were they comfy but fit like a glove! Have been wearing them everywhere - gym, shopping and music festivals. I feel like Cinderella when I put the shoes on - so gorgeous. Definitely will be back to shop for more!
I bought the light up collar for my mom's service dog. He is a small breed because my mom is frail. Being small causes issues at night because people don't see him. We went to epcot with his fancy new collar and for the first time he didn't get stepped on. Thank you so much!
I ordered a blue glow in the dark dog collar and a glow in the dark paw shaped necklace. They took about 40 days to arrive, just like the order said. Both came in great condition and are working properly. 5 star recommend.
Dog Pawty has above and beyond excellent customer service. I ordered 2 sets of silver paw earrings with the matching necklace and I absolutely love them. They are small and light weight so they don't weigh my ears or neck down. And I always get compliments on how cute they are. To start with, I was sent a necklace, one earrings, and one bracelet charm. I contacted Dog Pawty customer service and they immediately asked how they could solve the problem. I told them to just send me one earrings since I originally had one. They ended up sending me a whole new set of earrings for free and they didn't even ask for me to send back the original one with the bracelet charm. Overall, Dog Pawty has the cutest merchandise and astounding customer service.
Laura B
I purchased the paw ring as a gift and my friend loved it so much she doesnt take it off. The colours are breathtaking. I will purchase further from dogpawty. Delivery was as expected for international orders as I am in the UK.
I get so many compliments on the necklace and bracelets that I purchased. At first I was hesitant because the price was so reasonable and it was a company I didn't know. So glad I took the chance. I wear them all the time and get lots of compliments. As a dog lover they are the best jewelry. Highly recommend. Shipping was quick too.
Im very excited to share the excellent customer service and superior product quality!
I like the wide variety of selections and the shipping was lighting fast!
Looking forward to new items to give as gifts to my family and friends.
I bought my ring as a memorial when I lost my pup. He had a seizure and never recovered. I love the colors, the paw prints havent faded away. I was billed qick and received my ring with no issues. Great quality. Firs perfect. I never take it off. I would definitely purchase again
The things I ordered from Dog Pawty arrived in a timely manner and were exactly as described, My order was several years ago but the items are still in good condition and are very helpful when my dogs accidentally get out of the yard.
Thank You:
A very satisfied customer
We bought several items including a ring in memory of our oldest dog we had put down. I have no issues with shipping times, product quality or customer service. I appreciate that they kept me informed and communicated with me the status of my order.
Answer: Agreed these guys are a scam!
Answer: That is what happened to me too. Ordered on 1st June and now 13th August... Never received the order.
Answer: Teamdogpawty.com Is the email address for Dogpawty