The company's reputation is significantly marred by numerous customer complaints regarding delayed shipments, unresponsive customer service, and issues with product quality. Many customers report long waits for orders that either never arrive or do not match expectations, leading to feelings of frustration and distrust. Conversely, a minority of reviews highlight positive experiences with certain products and prompt refunds when requested. Overall, while there are instances of customer satisfaction, the overwhelming sentiment leans towards dissatisfaction, indicating a pressing need for improved communication and a more reliable fulfillment process to enhance overall customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
Bought the lighted collar Thor our blind Jack Russell, we live on 40 acres and we know where he is at all times. Love the collar
I ordered 4 "No longer by my side" bracelets, loved the quality and quick shipping.
I've passed these on to others that lost their fur babies.
Thank you
I placed my order and it was delivered within a very short amount of time! My pup has truly enjoyed his new toy and we look forward to ordering again with such a smooth a seamless trnasaction.
I ordered the glow-in-the-dark LED safety collar and absolutely love it! I use them when I am walking my dogs in the evening or at night. I live in a very dim lit neighborhood with lots of cars driving by so it has definitely been an added safety bonus to our walks. I also use it when I let my dogs out in the yard before bed - I have two beagles so I never know where their nose will take them (even with a fenced yard!). It has been a great addition and an extra bonus at how affordable they were!
A few months back I ordered the Rainbow Paw Print ring during a special sale. I basically had to pay the shipping and got the ring for free, which was awesome! I am always a bit skeptical of jewelry because I wear it continuously and it tends to scuff/tarnish/wear off. This ring has far exceeded my expectations. The color is just as vibrant as the day I got it, it's durable, fashionable, and comfortable! I will definitely be buying more jewelry from their website in the future.
My husband and I recently rescued a 3yr (now 4yrs) old pit mix dog, I saw the "free" pawprint rings, showed my husband the picture of the rings and he said get 2, we did and we absolutely love them. Waiting for other "free" give away stuff from the site...
I love the products! I look forward to ordering more. Sweatshirt is so warm. My purse is so pretty
Bought a flashing dog collar from these guys & couldnt be happier! Exactly how it was described & looked on the website. Fast delivery & excellent customer service! Two thumbs up Dog Pawty. Will definitely be purchasing your products again!
I love the illuminated dog collar from Dog Pawty; it arrived in good time and the website and email communication was excellent!
My dog loves her new toy. She plays with it every day ALL day. Weather there are treats in it or not. Great boredom buster for my German short hair.
I absolutely LOVE my ring! My order was packaged carefully and arrived without any issues. It was a great price! Customer service responded quickly and answered my question when I had one.
I currently have another order coming from Dog Pawty that I'm looking forward to receiving.
Lorraine "Morgan" Chiverton
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I have recently received 4 dog seat belts. Finally able to control all my dogs. They don't get to roam free in the car anymore. Got all the colors I ordered and were delivered within a week. Very happy with the service I received. Thanks Dogpawty.
My Girls (dogs) it and I will ordering more soon.
Thank You For Making a Great Product. I Have Some Picky Eaters and wouldn't eat just dry food but with this sprinkled in they scarf it right up
I got a free Glow collar for my buddy and all I had to do was pay for the shipping. Great product and totally great price!. Other dog owners all talk about my buddy's "EDM" glow and how it's really a great idea to have him wear it at night. Shipping came fast, so no complaints. They respond to emails well! No issues from my end.
My husband and I ordered the Glow in the Dark Safety Collar from Dog Pawty. We couldn't be happier with the purchase. We ordered a medium, which fir our dog great, we measured his neck before ordering. We live by an Observatory in a town near the Salt Flats in Utah. Due to that, our town has very few street lights, in the neighborhoods there aren't any at all. We walk our dog often when it is dark outside. I love this collar, it makes it easy for drivers to see us when we are walking and I surprise less neighbors. We also take our dog camping with us as well and it's great to have the collar on him when he's wandering around playing. It hinders our dogs hide and seek abilities, which is great. There is nothing more fun than being scared by your dog jumping out from bushes, at night, in the canyon. It is very well made and durable. Easy to turn on and off and glows very brightly. If there were a way to submit a picture of the product, I would. It really did come in great shape. It did take awhile to come but the email said it would take up to 40days as we got it as a special offer online, so we we're not at all surprised considering it said over 2000 had been ordered when we ordered ours.
I have always had good luck with your items and I have purchased two or three of the little necklaces had a lot of compliments on them paw prints on my heart I've ordered some other items they have come quickly and just as they were advertised thank you dogpawty
I ordered around the holidays so shipping was extremely fast but I am so happy with the product I don't even care. We take our ittle dog out at night a lot and it's great to have this collar when we take him to am open field and need to keep an eye on him! Recommended to everyone
We've got a Golden Retriever who resembles an enlarged chicken nugget, it would seem he is oblivious of this comparison which could be why he has no regard for his safety while lumbering around the bushes. Regardless the reasoning, we are more concerned about hungry coyotes then he is, so it is really nice to have eyes on him while he is performing his perimeter checks. I also made a typo when inputting my shipping address, so I contacted your customer service, they were quick to answer and very helpful. It was over-all a great experience, I would order from you guys again.
I purchased the Paw earrings and I am very happy with my purchase. They came promptly, packaged so nothing was damaged. I look forward to placing my next order. I hope to see more products that are made in the USA.
You never know if companies that offer great deals like Dogpawty are legit. The earrings are absolutely beautiful! I was pleasantly surprised! My daughter's ears are very sensitive and she has had no problem with these earrings. They stand out very nicely. This company was an absolute pleasure to deal with!- VGallups Ringgold, GA
Answer: Agreed these guys are a scam!
Answer: That is what happened to me too. Ordered on 1st June and now 13th August... Never received the order.
Answer: Teamdogpawty.com Is the email address for Dogpawty