The company's reputation is significantly marred by numerous customer complaints regarding delayed shipments, unresponsive customer service, and issues with product quality. Many customers report long waits for orders that either never arrive or do not match expectations, leading to feelings of frustration and distrust. Conversely, a minority of reviews highlight positive experiences with certain products and prompt refunds when requested. Overall, while there are instances of customer satisfaction, the overwhelming sentiment leans towards dissatisfaction, indicating a pressing need for improved communication and a more reliable fulfillment process to enhance overall customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
IT TAKES MONTHS AND MONTHS TO GET AN ORDER. ALL YOU GET ARE COMPUTER GENERATED EMAIL RESPONSES! IF YOU DO FINALLY GET A RESPONSE, THE CUSTOMER SERVICE GIRL GINA SENDS A SMART COMMENT TELLING TOU THAT YOU ENTERED YOUR EMAIL INCORRECTLY! IF I ENTERED MY EMAIL WRONG, I WOULD NOT HAVE RECEIVED MY ORDER CONFIRMATION! STILL NO IDEA AS TO WHEN I WILL RECEIVE MY ORDER FROM NOVEMBER 2017 AND TODAYS DATE IS JANUARY 23,2018! I DID RECEIVE AN EMAIL FROM LANCE RIVERS, CUSTOMER SERVICE MANAGER WANTING ME TO CONFIRM MY MAILING ADDRESS THAT WAS FILLED IN CORRECTLY BY PAYPAL WHEN I ORDERED AS WAS MY EMAIL ADDRESS! IF YOU WANT TO PAY MONEY AND NOT RECEIVE ANYTHING, PLEASE BY ALL MEANS ORDER FROM DOG PAWTY!
Placed two orders with dog pawty now. Delighted with both. My dog loves her new coat. Size chart was spot on. Great fit on her. Looks good. Received well within timescale also. Happy to use this company again.
We loved the necklaces we bought, the service was great and the shipping was fast.
Thanks so much! I'll definitely be back!
We ordered a green light-up Dog Pawty collar... and we love it! It puts me at ease knowing that my dog is visible from a distance and therefore safe. The collar fits comfortably and works perfectly. I would definitely recommend this others. Since receiving the collar, I have also received great coupons and offers from the company.
Very happy with the collar that glow. They have worked perfect for our pets. Wonderful product! Use them every day and they hold up well and fit perfectly.
The items that I have purchased from Dogpawty have gotten me so many compliments. Especially the 3D decals. I work with an animal rescue and every place we go people ask about the decals. I bought extras to donate to our online auction as a fund raiser and the 2 that were up for bid had a bidding war. I have loved everything I have purchased. The quality is good and of course now I have so many they will never wear out
I received an orange collar that lights and we love it! It's so dark after 5:30 pm in the winter months and my dog is chocolate brown. With this lighted collar you can't miss us walking.
Great prices, I have already recommended to a couple friends.
My dog jasper loves his light up
Collar. We live in New York so its really important that he wears it at night over his other collar. It helps protect him on the sidewalk and in the street and from bikers. Dog Pawty has some really great and affordable stuff.
I have purchased a couple of things from Dog Pawty. Great quality, excellent prices and fast delivery. Will purchase more in the future for sure
I ordered three light up dog collars on Dec. 8 and have received one. I have emailed and simply got a reply to be patient. After the 40 day period I emailed again and have heard nothing. To get these collars I paid $27.98. It isnt as if anything was free. I would not recommend this company to anyone.
I was a little jubious last year getting the no longer by my side bangle - it was a free offer payment of shipping only. I lost my boy in Jan 17 and wanted something little to wear so he was always with me. This came perfectly packed and I was pleasantly surprised with the overall bangle. Dec 17 I opted for the no longer by my side charm bracelet along with the glow in the dark pawprint necklace - they both turned up on the anniversary of me bringing sheps ashes home well before the 40 day period. I am truly thankful for these. The quality is brilliant my necklace doesn't come off, and my charm bracelet will be completed when I get his charm made with his photo on.
To anyone who is a little skeptical about the offer I am very pleased with what I have and will happily continue to be a customer of dog Pawty.
So thank you to the team for making my one year anniversary of losing my boy a happy anniversary :)
Got my delivery very late and one thing I didn't receive. Was offered a coupon after a long wait on customers support. But I never got that coupon either. Then they stopped replying and I never heard from them. Not Recommended.
I ordered a gift for a friend in EARLY SEPTEMBER after her dog passed. It was super late, and they said it got lost in shipping, which I have had to hunt them down since they have no phone number. I have had it with this company. It is THE MOST TERRIBLE customer service I have ever received. And I am not one to usually get angry with customer, but this is absolutely astonishing. Im so done with this. DO NOT ORDER FROM HERE!
I ordered a glow light dog collar from Dogpawty and I'm very satisfied with my experience and the quality of product! The collar lights up extremely bright and I feel more confident allowing my dog to be outside with it on at night. Even if I'm just walking the dog, I put his glow collar on in case of an emergency issue. Would definitely look into ordering another product in the future. - Lily
So, I wasn't sure if this was a real site or not and decided to order 1 item as a tester. The item took some time to arrived but this was clearly indicated during payment. Eventually my item arrived without issue. Having checked it over I was very happy with what I received and instantly placed another order. That has also now arrived and I'm away to order more, great wee site!
I absolutely had a positive experience ordering from Dog Pawty! I saw an advert for your products on Facebook, specifically a special offer you were running for a necklace where I just had to pay for the postage.
Usually I am sceptical of things that seem to good to be true but the pendent looked really lovely so I thought I would take a chance! I'm so glad I did... I am based in the UK but it arrived safely and I was really impressed with the quality (it is the 'Life Companions' paw print pendent). I have had a number of compliments about the necklace and being a professional dog walker and mama to my own Siberian Husky Dog Pawty is full of products that are right up my street!
Works great! Fits well to her size also. Thank you! *********************************************************
I bought seat belts for my dogs and are trip was much easier since everyone had to stay close to their seat and not help me drive. They were priced good and certainly worked as expected. I use them all the time
I bought a light up collar so i can walk my furbaby ruby in the dark. So many people have come up to us and asked where we got it from. They gave excellent service, communication fab, delivery very quick too. Will deffinately buy from these again.
Jeni titley.
Hello,
I did make 1 purchase from your companyThe collars arrived quickly. They came with batteries, which is rare these days, and they came fully functioning.
I was a little nervous as I purchased these from an ad on Facebook that they wouldn't show up or not work completely, but they are perfect!
The sizes fit, the colours match the colours on your website, and most importantly they keep our dogs safe!
I have noticed on one the seam is ripping where the collar attaches itself to the led stripping. Having only had these for less than 6 months, that worries me a little because I've only had 1 other collar for my dog for all her 4 years of life. Perhaps the actual collar thread needs to be stronger or more thread to hold it?
Overall, we are very happy with the collars, I have even shared your photos on Facebook and tagged my family to purchase for their dogs.
Answer: Agreed these guys are a scam!
Answer: That is what happened to me too. Ordered on 1st June and now 13th August... Never received the order.
Answer: Teamdogpawty.com Is the email address for Dogpawty