DISH NetworkReviews 461

I'd caution anyone -- especially those with parents over 70 -- to stay away from this provider. They falsified a contract, signing my mother's name below terms she had never seen. And didn't clarify those terms until it was too late. In short, my parents their account "on freeze" for a few months while they traveled, and when they came back, they were told to pay $35 more per month to get local channels. That's insane, right? This fee was never disclosed, but apparently she signed a contract, so, they get to do whatever they want. Except, the signature there is not hers. And, there was an opportunity when she put the account on hold to disclose/review these terms, but that didn't happen. Calling Dish TV to talk about their dishonest business model gets you nowhere -- especially if you talk with Nicole (ID: OFC?) who didn't seem to see anything wrong with the above AND then hung up on me. Amazing. Keep preying on the elderly, guys. And keep signing contracts for them. Top-notch business.

I called to find out why I was being charged for a peice of equipment that I had returned. The customer service representative was very inexperienced and couldn't answer my questions. I told him that I had other options and that if I couldn't get this resolved that I would cancel my account. He then passed me to Josh who said he was the resolution manager and that I was no longer a customer anymore and my service was being turned off today. I told him that I did not cancel the service and he told me that I had. I decided with the long waiting time to correct problems that I would find a new provider. I asked Josh to leave my service on until the end of the pay period. He said the order was already put in and he couldn't do that. Later on that evening I received an email saying my card was charged 138 dollars for the equipment that has yet to be returned. Dish network is going way down hill with their smug employees who are pushing long term customers away. This is the worst treatment that I have ever received from a large company

How do they charge me $12.00 for local channels? I don't get channel 8 or 13 or 23. They gave me a one time credit of $5. Said that is all they could do because they are still working on it. So I have to pay $12 a month for channels I don't get because you are working on it.

I had DISH FOR 10 YEARS. THEY talked me into upgrading to new equipment. Worst experience ever. Every few days it would go out. I would call and argue with 4 people before they would send someone out to fix the problem. It was the dish that was braking down. This went on for a month at 70.00 a month. The last time I called them I told them to cancel me and they said fine but it will cost you 300 dollars and we will send boxes so you can take it down and send it back to us. I told them it hasn't worked right from day one and don't send me a bill. I wont pay it. You didnt give me working equipment and I dont work for you so take the thing down yourself. Never got a bill and they never came and got anything.

I keep toying with the notion of dis-including Cable/Dish bulk rentql of content and going with my growing use of Roku, Netflix, Amazon Prime HBOGO, etc. but have been so happy with Dish network that I just have not sharpened my pencil and done the math to see if it is worth it, each month.

They are responsive, easy to deal with and show signs that they may know that the future is in greater flexibility. Still they require a land line to get the "on demand" stuff and the phone line has to be physically hook in to the box.

I am so disgusted with dish they required me to download aaps to pay bill online, I have NO NEED of aaps would NEVER use them I have a basic cell phone and never need all the garbage that is on the new phones so Dish tells me if I don't download aap can't pay bill so I just turned it to paying by mail so sick of all the companies and also surveys that since I can't get google chrome on my desktop refuses to let me prove I am human and it is the pits I have to leave home to pay AT&T but so far they have not blocked me using google chrome at library since I switched dish to mail have not the option and nit sure if they would allow anyway so that is my rant about the aap crap sorry but some folks still just have basic needs

When signing up for Dish I ordered the special, $49.99 for 2 years. They sweeten the deal with 3 months FREE HBO, Showtime, etc... I was sure to cancel the premiums 2 weeks before the final date. So... I got a bill for $95.00... I was shocked. I called CS, and he told me that, yes it had been cancelled by me, but a day before my cycle had ended. He assured me that a credit of approx. $45.00 would be returned to my account, and here is the hitch... not my banking account but Dish billing account! Pissed me off, do not use auto pay, Dish has access to how to use your money. Don't sign up for free anything, Dish will get you one way or the other.

I liked the selection of channels on DISH but it seemed as though my rates were creeping up and up until finally we were paying over $130/month. We switched to DirecTV and our rate immediately dropped by $50, even though we were getting almost the same set of channels.

One thing that really bothered me: I had to sign up for two different sports packages in order to get complete Olympics coverage. I don't watch 99% of the channels I was forced to buy, which is a continual irritant. In a non-Olympics year, all I really want to watch is the Universal Sports Network (figure skating and gymnastics) and the horse racing channels (HRTV and TVG), but I still have to sign up for all of those other sports channels that I never watch. And whatever happened to Dr. G? That was one of my favorite shows.

I was moving to the Southeast where there are a lot of trees, from the desert Southwest were there aren't many. I had entered into an agreement with Dish that gave me discounted rates on a number of services as long as I continued to be a customer for at least two years. I agreed so when I moved into my new home I contacted Dish only to be told by the technician who after spending a considerable amount of time outside, announced that he would be unable to install the dish because the profusion of trees were preventing him getting a clear signal. So I asked to be let out of the contract since they couldn't provide the service. Do you know they tried to make me adhere to the contract anyway? The person on the other end of the phone was unreasonable and refused to allow me to talk to a higher up. In the end I had to write a scathing letter to their legal department and was contacted a few days later by someone in that department who told me I would not have to continue with a contract with a supplier who couldn't keep their end of the deal... I will never use Dish again, that's for sure...