DISH Network

I live in Florida and have Dish. Every time there is rain or storm, it goes out. It comes back on after storm passes. I think the advertisement is bogus. Misleading except for refund. If you need something to follow during a storm or worse, Dish is not something you can count on! Terrible idea for an ad. They should know better. Makes their marketing department look dumb!

I just had the system setup. I record programs and watch as convenient. I found out they basically have no search engines. I have had about every service out there. Always have had the option to search for a program. My 16 yr out grandson could fix it for them.
It has taken me 3 hours to set mist of my programs up for recording.
I am still fuming that something so basic is not available.
Heck I called customer service and the poor guy tried bit no
Understanding

I keep toying with the notion of dis-including Cable/Dish bulk rentql of content and going with my growing use of Roku, Netflix, Amazon Prime HBOGO, etc. but have been so happy with Dish network that I just have not sharpened my pencil and done the math to see if it is worth it, each month.

They are responsive, easy to deal with and show signs that they may know that the future is in greater flexibility. Still they require a land line to get the "on demand" stuff and the phone line has to be physically hook in to the box.

Our family have been loyal DISH network customers for 17 continuous years and have had great service. However in January 2023 we had a catastrophic fire and our entire home was a total loss. One week after the fire I called to notify DISH that we needed to cancel our service as we had moved into a condo that had an HOA that required us to take another competing service. At that time Donna, the customer rep told me we had signed a contract and she could only pause our service for 9 months but that we would still owe on our original contract for an additional one more year even though we would have no services. She kept me on the line for almost 40 minutes professing that she could offer us no other options. I then called the local DISH contractor in our city and he told me that there is a catastrophic clause for customers like us. Thankfully when I called back 2 weeks later I was referred to Jennifer who is a Senior Resolution Specialist at DISH. She was so kind and very knowledgeable in all of the contract issues dealing with our situation. In a matter of a few minutes she had canceled our equipment fees, disconnected our account and made arrangements to refund our monthly DISH fees that were continuing through autopay. If I had not had the pleasure of talking to Jennifer I would have given DISH a review of 1, but because of Jennifer they get a 4 in honor of her honesty and professionalism. Thank you. Laura. S

I signed up for Dish Network for a 300.00 Visa gift card and was told I would receive it within 6-8 weeks after I submitted the request. Months later I was lied to and given the runaround by numerous customer service agents. I was lied to from day 1. Made a call today and they told me the possibility of redeeming the card that I never received and was promised by agents during 2023 was a flat out scam to get me to sign up with there service. I am leaving Dish Network as soon as my 2 year contract is over. Do your self a favor and stay away. By far the worst customer service I have ever experienced. Don't believe their sales agents. Its bait and switch all the way.

Good luck getting someone on the phone. Then when you do, they will say their old equipment (from a previous owner) is your responsibility to rip out and and get rid of. Pushy overbearing salespeople and unhelpful customer service. Look elsewhere

Once again when it's NFL playoff time dish supposedly goes into negotiations with fox. Lying in order to jack their price up. They've been pulling this crap for years and expect us to pay for what they're not providing. Well I called and let them know that I will be subtracting $5.00 from my bill until I get the channel back.

Since August of 2022, Dish has increased my cost by $61.85 per month. This is absurd! Especially, because many channels have been removed. Dish won't pay the networks asking price, so the consumers lose the channels. I also had to put a claim in because during install, their rep damaged my solid oak (6) panel door with her ladder. She knew what she did and just left without completing the install. Very bizarre. The customer service line always drops when you call in. This company is going downhill quickly.

After being hacked Dish's website went down along with customer's ability to make payments. Before their paper bill arrived my service was shut off despite claims that they would not do this. This company is dishonest and increasingly incompetent. Dish is in a slow death spiral, avoid this train wreck you will not have a positive experience.

Worse company ever. Channel lineup is useless unless you like reality, cooking, shopping, foreign shows, gay shows, etc. Price creeps up, service isn't free and almost noon existent. Usually talk to Pakistan. Just a third world company

Finally after dealing with for 2 yrs I canceled the service. I never had all the channels I was paying for more than 90 days in a row with out an issue. Their equipment must suck that bad as they have been to my residents 9 times in 24 months to replace or fix something. Customer service is only worried about keeping you in the money out and took entirely too long to get the service canceled. Do t waist your money or time. Like seriously how are they still in business?

Dish network has a package deal with Hughes.net satellite internet. Terrible internet, very slow. When it storms all connections are lost. When my contact is over I will leave this service behind! Expensive!

During May 2020 I signed a 2 year contract with Dish. After 15 months I paused my service for 6 months while going abroad. Contract was $60 per month. When I returned the contract increased to $200 per month. Spoke to 5 different consultants & each one gave a different amount. I swear they're working on commission. They state that having paused the account J lost all my credits. $60 over 24 months! Initial amount was $72! What credits? What free technical support? The technician comes out with his credit card machine & charges $100 for support. Watching the same programs for 18 months without any change. Closed account today after receiving another account for $203. Will request my bank to reverse any unauthorized money. Dish appears to be losing customers by the stoves.

Was a customer for over 45 years and boy things have changed for the worst. Can not contact them due to their computer problems and bill went up over $37. Now having trouble changing user name and password, can't even get. Into account. I have one big problem that I wish could be solved. Spent many. Many hours attempting to correct and am beside myself. Don't waste your time and money like I have.