Laura S.

Our family have been loyal DISH network customers for 17 continuous years and have had great service. However in January 2023 we had a catastrophic fire and our entire home was a total loss. One week after the fire I called to notify DISH that we needed to cancel our service as we had moved into a condo that had an HOA that required us to take another competing service. At that time Donna, the customer rep told me we had signed a contract and she could only pause our service for 9 months but that we would still owe on our original contract for an additional one more year even though we would have no services. She kept me on the line for almost 40 minutes professing that she could offer us no other options. I then called the local DISH contractor in our city and he told me that there is a catastrophic clause for customers like us. Thankfully when I called back 2 weeks later I was referred to Jennifer who is a Senior Resolution Specialist at DISH. She was so kind and very knowledgeable in all of the contract issues dealing with our situation. In a matter of a few minutes she had canceled our equipment fees, disconnected our account and made arrangements to refund our monthly DISH fees that were continuing through autopay. If I had not had the pleasure of talking to Jennifer I would have given DISH a review of 1, but because of Jennifer they get a 4 in honor of her honesty and professionalism. Thank you. Laura. S