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DiscoverReviews 150

1.5
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Discover Reviews Summary

The company has garnered significant negative feedback, with customers frequently expressing dissatisfaction with its customer service and account management practices. Common concerns include unexpected account closures, unresponsive support, and poor communication, particularly during disputes or financial hardships. Customers also report issues with billing accuracy and unauthorized charges, leading to a lack of trust in the company. While some long-term customers have appreciated the initial service, the overall sentiment reflects a decline in loyalty and reliability, prompting many to recommend seeking alternatives for credit services.

This summary is generated by AI, based on text from customer reviews

service
80
value
72
quality
68
New York
1 review
2 helpful votes
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Great Card
January 5, 2022

I applied for this credit card and I am glad I did. I've never had any problem with my Discover credit card. Everything Discover credit card states, it does! Discover credit card Is one of the best credit card I have had! I HIGHLY recommend Discover credit card!

Date of experience: January 3, 2022
Colorado
1 review
7 helpful votes
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False Advertising
December 15, 2021

Discover spouts their customers are never responsible for unauthorized charges. Liars. I disputed 2 and they told me I would not get refund. Huh? Also, they never sent my debit card to me so I called and they said my address was incorrect as it was returned. My address is correct and I didn't return it. So that was that they wouldn't send it. Morons. Plus I get tons of Discover junk mail every week. I will not use them again. So many better Credit Card co's.

Date of experience: December 15, 2021
Virginia
1 review
1 helpful vote
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Discover Sucks!
November 10, 2021

After having the Discover Card for about three months, I go to use it at a gas station and find out that the card was declined.

I call customer service and find out that they suspended the card in order for them to verify my banking information.

What?

I have been using this same bank and now, all of a sudden, they interrupt services to check my bank...

I find that outrageous.

A few months later, again, I go to use the card and discover it has been suspended in order to verify my tax return information.

First of all, I pay my taxes am in good standing with the IRS.

Secondly, they suspended the card without notice, letter, email or anything.

Lastly, dealing with the has caused much unnecessary grief...

Which is why I think Discover sucks.

Date of experience: November 10, 2021
Texas
1 review
3 helpful votes
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I have been a discover card customer for over 3 years. Never have I missed a payment and have always paid their ridiculous interest. Month after month I have done this. I recently lost my job and called in to have my monthly payment deferred. I was told by the rep that their is nothing they can do and that maybe I should take out a loan to make my payment. WOW! I hope to pay off my balance and cancel this account. They will not get any of my money moving forward. Do yourself a favor and stay away from all things Discover.

Date of experience: October 19, 2021
Kentucky
31 reviews
79 helpful votes
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A charge to avoid!
October 10, 2021

Have had credit for 42 years no late payments and a FICO score of 843-discover would not raise my credit limit above their paltry $5K-their reason I did not have a large enough balance. I could not use them for a household move or many larger purchases that exceeded their ridiculous limit. They also take for ever to post rewards-just a purely inept company. Save yourself grief as Chase Freedom has been excellent and post rewards and special offers promptly.

Date of experience: October 10, 2021
Arkansas
1 review
3 helpful votes
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DISCOVER IS A PATHETIC JOKE! DISCOVER MADE SEVERAL OFFERS THAT SOUNDED LIKE THEY WERE MADE FOR GULLIBLE IGNORANT PEOPLE. SURE ENOUGH. DISCOVER DID NOT HONOR THEIR PRINTED OFFERS! DISCOVER OVERCHARGED MY CARD! THEY REFUSED TO CORRECT ANY NON ACCURATE DATA! THEY WERE IMPOSSIBLE TO GET ON THE PHONE, ESPECIALLY ON WEEKENDS! THEY REPORTED WRONG INFORMATION TO CREDIT AGENCIES! THEY NEVER ATTEMPTED TO CORRECT WRONG CREDIT INFORMATION! THEY NEVER GAVE BONUS (S) POINTS OR REWARDS, AS PROMISED, UNTIL THE NEXT QUARTER STARTED OVER, AND, UNLESS YOU WERE STUPID ENOUGH TO KEEP THIS SLEEZY CREDIT CARD! MAKE YOUR LIFE AND YOUR FAMILY'S LIFE MUCH LESS COMPLICATED... DON'T FALL FOR THEIR BS! THERE ARE PLENTY OF GOOD CREDIT CARDS OUT THERE.

Date of experience: August 19, 2021
Louisiana
1 review
4 helpful votes
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THIS IS THE WORST EXCUSE FOR ANY CREDIT CARD ON THE PLANET! THEIR OFFERS ABOUT RATES, TERMS, ETC., ARE FALSE! DISCOVER REPRESENTS A PATHETIC AND DESPICABLE CREDIT CARD MODEL. AND... THEY REPORT FALSE AND INACCURATE DATA ABOUT YOU TO THE CREDIT AGENCIES, WHICH WE FINALLY GOT CORRECTED! I HAVE SEVERTAL OTHER GREAT CREDIT CARDS AND THEY OFFER PREMIUM AND HONEST SERVICE AND TERMS... SOMETHING THAT DISCOVER DEFINITELY NOT OFFER US!

Date of experience: August 14, 2021
California
1 review
2 helpful votes
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It was a mistake choosing Discover card. I am on vacation and Sunday morning I received and email staying I needed to verify my account. I did so and am now told I need to wait 5 business days before I can use my card. I am not sure why they did not verify my account when I opened it with them. I cannot close it because it will damage my credit score. Take my advice, choose a different company! Discover was a big mistake!

Date of experience: July 11, 2021
New York
1 review
4 helpful votes
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Discover card might have a low annual fee, but you get what you pay for! They do not protect their customers. I had a charge with a merchant who went out of business and Discover would not rule in my favor and credit my account when American Express did for the same merchant for 6x the amount. Not worth the card.

Date of experience: July 1, 2021
Illinois
1 review
5 helpful votes
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I've been a customer with discover for over 11 years. During the pandemic I you racked up my credit usage. Just like a majority of the country it was a rough time. Once I got back on my feet I made a $1,000 payment to the card in order to have some kind of an emergency fund for me and my family. The next day they took this $1,000 off my credit limit so I went back to 100% usage after making $1,000 payment and now I have zero money as a emergency fund. If something were to happen to one of my children I have no money or way of paying for it without this discover card. Thanks a lot discover if I knew this I would have never have made the $1,000 payment I would have told you to half off and never paid you back. I would stay away from this company apparently they don't give a s*** about the normal people they're too worried about screwing them over when they need help. In all honesty this company is a piece of garbage. I would go with Chase credit card I made payments to them I paid the card off 100% and they didn't lower my credit limit at all. Good job Chase thank you discover you should go out of business.

Date of experience: June 12, 2021
New Jersey
1 review
7 helpful votes
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This company sucks and their customer service does also. They hold onto your money and take you through hoops to get it back. I've been waiting on my refund for a month and now they're telling me I have to close my account to get it back or I will have to wait until July. Not only am I out of my money now I'm going to get negative reports for closing this stupid account. Would not recommend them to anyone! I totally regret opening an account with them.

Date of experience: June 4, 2021
California
1 review
5 helpful votes
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I am a senior who was scammed by a supplement company. I have disputed the charges and am extremely disappointed in Discover. I have done business with them for almost 20 years and the clearly are biased toward the scammers. My credit score is Excellent and I am flabbergasted. The dispute department clearly is being trained to support these scammers rather than the consumer. Beware this company. I'm thinking of closing my account. A less than 1 star experience for sure.

Date of experience: May 28, 2021
Texas
3 reviews
10 helpful votes
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Be Aware
March 29, 2021

Be aware, Discover does not stand by their customers! Last year during the early days of the pandemic I was having a hard time getting a refund back for flights in Europe. I filed a dispute and Discover stood by the airline even though the flight was canceled, Europe was essentially closed to US citizens and I never took the flight, have proof the flight was canceled by the airline and Discover kept my money! Theft as far as I'm concerned.

Date of experience: March 29, 2021
Arizona
1 review
1 helpful vote
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Discover had notified that I qualified for my deposit back almost to much they claim to had put trace on check and reissued another Check discovery has pissed me off having running back and forth however I would not recommend anyone trusting this type character 2 months is very long time for a credit card company to demonstrate they card is legit.

Date of experience: March 23, 2021
South Carolina
1 review
5 helpful votes
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Heartless
March 14, 2021

Discover dropped my credit limit although I have never missed a payment or have i been late on a payment. As a result my credit dropped 40 points which started a domino effect on other cards. Pandemic nightmare.
I worked very hard to maintain payments during the pandemic and now I am endanger of losing everything. My apartment lease is up
For renewal and there will be another credit check, which I will not pass and my lease will not be renewed. Discover by dropping my credit limit to my balance owed has also given a "F" for credit usage. These are heartless people, Discover works against you when you need them the most. Shameful

Date of experience: March 14, 2021
Texas
16 reviews
50 helpful votes
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I have a recurring charge on my card which I do not recognize. Each time I dispute it with discover, they give me the phone number to this " company," and expect me to call them and work it out myself. The charge is only, $ 5.33, but as I told the representative, next month it could be $ 500.00. I asked for a new card with a different number, but that didn't help. Also, took me hours to get through to Discover on the phone, as their customer service number wasn't working. The customer service rep. Simply is not interested in resolving the issue.

Date of experience: January 12, 2021
Nevada
75 reviews
126 helpful votes
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BEST CUSTOMER SERVICE
August 18, 2020

We all know how hard it is to speak with a representative, not with this bank. You will not listen to pages and pages of advertisement, you will hear grumbling but a cheerful live person after only two question. I have not found any other bank with this kind of service. Great, reliable customer service who answers your call immediately... remember being forced to listen to pages and pages of a recording message and then jumping to another recording message and at the end of 15 minutes you may just get disconnected? Not here with Discover... you get efficient and prompt answer from a live person... what a difference... well, they'll get my business.

Date of experience: August 18, 2020
Massachusetts
5 reviews
2 helpful votes
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Discover
June 8, 2020

I have a Savings account and I have a credit card with Discover. They offer a higher annual interest rate than my credit union. They do not charge me fees for maintaining my account. The credit card does offer competitive cash rewards for everyday purchases. The rewards change quarterly.

Date of experience: June 8, 2020
Ohio
2 reviews
8 helpful votes
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I had fraudulent charges placed on my Discover card. After reporting the fraud, Discover refused to remove the charges and basically said my wife and I were lying. Over $900 of charges. Unless I pay the charges I will have to go to court, and also have my credit rating trashed. POOREST customer service I have ever experienced. Would advise against trusting an untrustworthy company.

Date of experience: December 14, 2019
California
1 review
6 helpful votes
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Terrible
October 29, 2019

I agree with some others. They were fine. Until they weren't. It's like they are trying to lose business. I had 2 credit cards with them. After inquiring about some other financial decisions and possibly using Discover for some other things, I decided to cut ties, literally, and will never have anything to do with them again. So many better options available out there.

Date of experience: October 29, 2019

About the Business

Discover offers reward credit cards, online banking, home equity loans, student loans and personal loans.


discover.com
Founded in 1985