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How would you rate Discover?
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Minnesota
1 review
3 helpful votes
Follow Dee N.
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The maximum ATM daily cash withdraw limit is just as little as $500 regardless of available fund in the accounts. They just want your money to sit with them extensively. Easy to put money in but very extremely to get the money out. HIghly NOT recommended.

Date of experience: October 4, 2022
California
5 reviews
16 helpful votes
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They no longer cover rental cars. Their policies and terms have degraded. They no longer side with the cardholder in disputes. I provided substantial documentation of false advertising and false claims by customer service, and they still denied my chargeback, and ignored my appeals. A once good company is now awful in every way.

Date of experience: May 31, 2019
Florida
2 reviews
3 helpful votes
Follow Nadia G.
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I decided to close my account, I was contacted out of the blue by a representative from discover asking for me to fill out all of this document and subit images of my Social security card etc etc. I don't appreciate being treated like a criminal for no apparent reason, why am I being ask to submit all of these documents to verify who I am? I moved to a new apartment and my phone number changed what is suspicious about that? I am an American citizen i was born and raised in the United States of America so why am
I being treated like a non citizen. Just for the record I did not want to close my account but I feel like I was forced because I don't understand what prompted all of this, and when I asked is there a reason they're doing this i was told there was no reason, they just need to do it, and also i was told if I don't have the documents by a certain time my account would closed. I never called discover with any concerns about my account so this is really frustrating to me. Yes I did move to a new apartments but I put in a change of address, that is nothing suspicious. Close my account immediately and send me the bill I will continue to make my payments every month. This is very disappointing and bizarre to me.

Date of experience: March 16, 2024
Texas
1 review
3 helpful votes
Follow Jordan V.
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I have been a discover card customer for over 3 years. Never have I missed a payment and have always paid their ridiculous interest. Month after month I have done this. I recently lost my job and called in to have my monthly payment deferred. I was told by the rep that their is nothing they can do and that maybe I should take out a loan to make my payment. WOW! I hope to pay off my balance and cancel this account. They will not get any of my money moving forward. Do yourself a favor and stay away from all things Discover.

Date of experience: October 19, 2021
Texas
1 review
1 helpful vote
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Been a discover customer for years
April 8, 2023

I was scammed by a company called monkey feet... Discover refused to refund me... said I don't have proof they did not refund... Like y'all see my account...you know I wasn't. I provided proof of the scam and that I was supposed to receive shoes...
Still said nothing they can do... I closed my account and won't be back! Never in all the years have I had a problem. The customer horrible!

Date of experience: April 8, 2023
Minnesota
2 reviews
2 helpful votes
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I had an absolutely terrible experience dealing with Ti*ara a supervisor in their customer service department. She was not helpful at all while I was trying to find out why there was a security hold on my cards and they were not processing my balance transfer. She said it would take 7 days. She canceled it and say it would have been ready tomorrow. It would have been transferred on a bank holiday? Why not just say that. Discover sucks with its promotions. Dont work with them. Find a company that give a ****.

Date of experience: May 26, 2023
Arizona
1 review
1 helpful vote
Follow Chikezie C.
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Discover had notified that I qualified for my deposit back almost to much they claim to had put trace on check and reissued another Check discovery has pissed me off having running back and forth however I would not recommend anyone trusting this type character 2 months is very long time for a credit card company to demonstrate they card is legit.

Date of experience: March 23, 2021
Michigan
1 review
3 helpful votes
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Horrible company
January 5, 2022

Discover bank closed my account back in October. They told me that it would take as little as 60 days to get the money back then they said 69 to 90 days. Now they are saying that it is still under review.

Date of experience: January 5, 2022
Texas
1 review
4 helpful votes
Follow Speak E.
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Avoid Discover. A Houston car wash made unauthorized charges to my Discover card---fraud. Reported it & the charges were removed. Yay?! NO. After getting a new card (never used it once), what do I see? The SAME fraudulent car wash charges on my new card. I spent 6 months trying to get 'em removed ONLY TO BE TOLD by Discover the charges were removed! Lying liars. Had to pay it to avoid a late charge and my credit score getting dinged. Discover damages customers.

Date of experience: May 7, 2023
Mississippi
1 review
2 helpful votes
Follow Windy W.
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We had a large deposit in the form of a check. Instead of holding it or contacting us they just locked it. I can not access my account for two weeks. No paycheck no drafted bills. No groceries or gas I am just supposed to not have money for two weeks?!?!?

Date of experience: July 20, 2022
Colorado
1 review
7 helpful votes
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False Advertising
December 15, 2021

Discover spouts their customers are never responsible for unauthorized charges. Liars. I disputed 2 and they told me I would not get refund. Huh? Also, they never sent my debit card to me so I called and they said my address was incorrect as it was returned. My address is correct and I didn't return it. So that was that they wouldn't send it. Morons. Plus I get tons of Discover junk mail every week. I will not use them again. So many better Credit Card co's.

Date of experience: December 15, 2021
Florida
1 review
8 helpful votes
Follow Jun J.
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0 STARS- Save your time & go anywhere else! Discover is the only company that doesn't reimburse you on the same day for theft. They didn't reimburse for months just "investigated" & tanked my credit on a -1,600 balance. Once they finally reimbursed my discover card & sent me a new one they closed my account due to "lack of information"! An absolute joke of a company that makes a joke out of you!

Date of experience: July 28, 2022
Virginia
2 reviews
2 helpful votes
Follow Laura E.
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Discover blew up my phone and email demanding I sign a consent form to exchange information with the IRS, review tax returns and verify me? If I did not do it immediately, they would close my account. I do not expect this from a credit card company that I pay on time and in full monthly. I declined, paid my full balance and closed the account. Then they added another $55 with no explanation. I paid again and closed. They sent a form saying I can never ever have a Discover Card again because I closed it. Shady ballsy company!

Date of experience: June 10, 2023
Nevada
2 reviews
1 helpful vote
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Customer Service
December 9, 2023

I was with Discover card since 2016. Never late payment, not even a high balance or any negativity. Two days ago, I received an email that sounded threatening. They wanted me to let them contact IRS to verify my income, or send them notarized form plus three months of bank statements plus social security card plus driving license or passport. If I didn't do it, they threatened to close my account and report me to all bureaus. This looked to me like scam because I never heard this from a credit card. I called them and it was legit. Anyway, I closed my account instead of wasting my time to prove my self to them when they have all this information since 2016. I didn't want them to ruin my 8 score. Discover is not trustworthy they are not accepted in all countries and they are lying in all their advertisements and offers. Before I close my account, I called them on an offer I received from them, and the terms were terrible, not like in the offer. Be careful when applying for this card because you will be deceived.

Date of experience: December 9, 2023
Texas
1 review
2 helpful votes
Follow Samantha G.
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Alright, so Discover Credit Card send me an offer. Which I apply and got approved about 6 months ago everything was good until they send a email requesting me to complete form 4506-C, this form is verification send from Equifax to give them access to your income tax returns from a couple of years back. If you didn't file income tax the previous year you still have to complete the form and send Bank statement for 5 months and have the form notarized as well. You only have 5 days to complete this forms, if not your account will be automatic close by Discover Credit Card. I feel this is wrong I have other credit cards and none of them request this form. I don't want the world to know everything about me, who

Who knows where your personal information is going to end up at the end. Going to end up. I'm just protecting all my private information to myself, so I decided to close my account.

Date of experience: September 12, 2022
Ohio
2 reviews
8 helpful votes
Follow Brian W.
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I had fraudulent charges placed on my Discover card. After reporting the fraud, Discover refused to remove the charges and basically said my wife and I were lying. Over $900 of charges. Unless I pay the charges I will have to go to court, and also have my credit rating trashed. POOREST customer service I have ever experienced. Would advise against trusting an untrustworthy company.

Date of experience: December 14, 2019
New York
1 review
4 helpful votes
Follow Carol G.
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Discover card might have a low annual fee, but you get what you pay for! They do not protect their customers. I had a charge with a merchant who went out of business and Discover would not rule in my favor and credit my account when American Express did for the same merchant for 6x the amount. Not worth the card.

Date of experience: July 1, 2021
Pennsylvania
5 reviews
15 helpful votes
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Worst credit card ever
December 15, 2015

This credit card is ridiculous, had to dispute a charge with a merchant, who sent me the wrong order, I provided not only pics of what I ordered but of what was sent, also tracking number and address including email from merchant getting item back, discover still is letting the merchant dispute the chargeback a second time? I did all of discovers work and downloaded more then suffient proof of return, next ill file a fraud claim with the postal service. Discover sucks!

Date of experience: December 15, 2015
California
1 review
2 helpful votes
Follow Michael D.
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It was a mistake choosing Discover card. I am on vacation and Sunday morning I received and email staying I needed to verify my account. I did so and am now told I need to wait 5 business days before I can use my card. I am not sure why they did not verify my account when I opened it with them. I cannot close it because it will damage my credit score. Take my advice, choose a different company! Discover was a big mistake!

Date of experience: July 11, 2021
Colorado
1 review
4 helpful votes
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Awful Awful Debit Account experience. I opened a debit account a month ago with Discover, and they made a business decision to close the account with my money still in it. Now I have to wait up to 60 days to get my money back. That was all of my money. I'm screwed, and I can't even pay rent and other bills. 0/10 do not recommend.

Date of experience: July 27, 2022

Overview

Discover has a rating of 1.3 stars from 152 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Discover most frequently mention credit card, customer service and social security. Discover ranks 186th among Credit Cards sites.

service
81
value
73
shipping
7
returns
9
quality
69