website thubmnail of Discover
How would you rate Discover?
grey star
grey star
grey star
grey star
grey star
Arizona
7 reviews
11 helpful votes
Follow Saad A.
Unfollow Saad A.
Send Message
Share Review
Report Review

They suck
September 1, 2022

I'm just going to explain at high level. All of these points are comparing with my other credit card companies.
-you cannot consolidate two cards into one
-unable to send Zelle from discover to my chase 3 years and its been ongoing issue.
-weak ignorant dispute department
-low credit card limits

Date of experience: September 1, 2022
Kentucky
31 reviews
79 helpful votes
Follow Robert L.
Unfollow Robert L.
Send Message
Share Review
Report Review

A charge to avoid!
October 10, 2021

Have had credit for 42 years no late payments and a FICO score of 843-discover would not raise my credit limit above their paltry $5K-their reason I did not have a large enough balance. I could not use them for a household move or many larger purchases that exceeded their ridiculous limit. They also take for ever to post rewards-just a purely inept company. Save yourself grief as Chase Freedom has been excellent and post rewards and special offers promptly.

Date of experience: October 10, 2021
New York
6 reviews
13 helpful votes
Follow Chrislee S.
Unfollow Chrislee S.
Send Message
Share Review
Report Review

I don't know where else to put this so here goes. People! Did you know that Discover credit card company will issue a one time use credit card number that doesn't cost a cent extra? Sure it takes a minute (or less) but the headaches it saves are unbelievable. No more bogus charges showing up on your bill. No more having to get a new card issued. Your "shorthairs" will once again be free! HA, take that you rip off web sites.

Date of experience: December 9, 2013
Colorado
7 reviews
19 helpful votes
Follow Bill S.
Unfollow Bill S.
Send Message
Share Review
Report Review

I freaked out
September 11, 2023

I was a beginner with about one year credit experience when I was approved for the Discover It card. I started reading all the reviews from people getting requests for a 4506-t while i was waiting for my card to show up in the mail. There was a rash of people getting 4506 requests or otherwise their cards would be cancelled. I had just paid about $1200 on my outstanding taxes about a year prior but still owed $130 which I was ignoring for some reason. My card showed up in the mail after 7 to 10 with a phone number attached to call for card activation. I called the activation line but told the agent to close out the card I wanted it cancelled and sorry about that. I told them I made a mistake and I didn't need the card. My score took a spectacular nosedive. Granted this was all was my fault but people should keep in mind you could be next.

Date of experience: September 11, 2023
Virginia
1 review
1 helpful vote
Follow Robert L.
Unfollow Robert L.
Send Message
Share Review
Report Review

Discover Sucks!
November 10, 2021

After having the Discover Card for about three months, I go to use it at a gas station and find out that the card was declined.

I call customer service and find out that they suspended the card in order for them to verify my banking information.

What?

I have been using this same bank and now, all of a sudden, they interrupt services to check my bank...

I find that outrageous.

A few months later, again, I go to use the card and discover it has been suspended in order to verify my tax return information.

First of all, I pay my taxes am in good standing with the IRS.

Secondly, they suspended the card without notice, letter, email or anything.

Lastly, dealing with the has caused much unnecessary grief...

Which is why I think Discover sucks.

Date of experience: November 10, 2021
Georgia
1 review
0 helpful votes
Follow Kisha S.
Unfollow Kisha S.
Send Message
Share Review
Report Review

I am writing to express my concerns regarding the excessive amount of marketing materials I have been receiving from Discover Card encouraging me to apply for credit. I have become increasingly frustrated with the frequency and volume of these offers, which I find to be overwhelming and counterproductive.
The constant stream of marketing materials promoting credit card applications has reached a point where it has had the opposite effect on me. Instead of encouraging me to consider applying, it has actually dissuaded
The barrage of marketing materials, while likely well-intentioned, has created a perception of over-eagerness on the part of Discover Card. I kindly request that you reconsider the frequency and intensity of the marketing materials you people.
I hope you understand that my intention in writing this letter is not to criticize or demean your marketing efforts, but rather to offer constructive

Date of experience: August 10, 2023
Nevada
1 review
5 helpful votes
Follow D H.
Unfollow D H.
Send Message
Share Review
Report Review

If you get behind
August 14, 2023

If you get behind on your card and try to settle. They wont. All other cards that we had, we were able to settle with a debt settlement company. But discover sued us and garnished wages. Customer wouldn't help.

Date of experience: August 14, 2023
Maryland
2 reviews
1 helpful vote
Follow Katie Z.
Unfollow Katie Z.
Send Message
Share Review
Report Review

I received a new card in my previous married name from over 10 years ago. I called their fraud line and over the past week I've been disconnected while a recording said "try again later", "due to high call volumes", waited 3 hour and 2 minutes and then they disconnected the call. Called today 6/30/22 and said the wait time was 2 hours. It's been 2 hours 45 minutes. This card that was sent to be was either sent to me in error by Discover OR someone stole my information and now has an account out there. Either way I am unable to get a hold of anyone to help me! It's amazing that if you want to open a new card, there is no wait time. But if you call the help line/fraud line, you cannot get anyone on the phone to help.

Date of experience: June 30, 2022
Missouri
2 reviews
1 helpful vote
Follow Jerry W.
Unfollow Jerry W.
Send Message
Share Review
Report Review

Discover Bank is a joke
September 1, 2022

I found out Discover Bank closed my account without telling me on August 20. I received a letter from them on August 30 claiming I deposited a check for $1200 on August 15. Funny I worked that day until 4. I never deposited a check since I deposited a $15 check on July 21. Discover Bank sent that $15 back to Citi Bank instead of sending me a cashier's check for the money. It is now September 1 and I'm still waiting for a supervisor to call me. I was told on August 20 a supervisor would call me back in 24:48 hours. Discover Bank is nothing but a joke. Stay away from them.

Date of experience: September 1, 2022
Minnesota
8 reviews
8 helpful votes
Follow John B.
Unfollow John B.
Send Message
Share Review
Report Review

Highly reccomend
February 3, 2018

I started with discover in 2008 when I was in credit card card. Their zero interest for 2 years card at the time got me out out credit card debt. Since then, I have had nothing but positive experiences. For my spending habits, they offer the best rewards. Last month I got $57 in rewards. Their online banking and account management is easy to use. Customer service is excellent. Fraud detection is excellent and they called me when an issue came up last year before I knew anything was wrong. Discover has been an excellent bank to work with and I look forward to many more years with them.

Date of experience: February 3, 2018
Nevada
75 reviews
126 helpful votes
Follow E m.
Unfollow E m.
Send Message
Share Review
Report Review

BEST CUSTOMER SERVICE
August 18, 2020

We all know how hard it is to speak with a representative, not with this bank. You will not listen to pages and pages of advertisement, you will hear grumbling but a cheerful live person after only two question. I have not found any other bank with this kind of service. Great, reliable customer service who answers your call immediately... remember being forced to listen to pages and pages of a recording message and then jumping to another recording message and at the end of 15 minutes you may just get disconnected? Not here with Discover... you get efficient and prompt answer from a live person... what a difference... well, they'll get my business.

Date of experience: August 18, 2020
Massachusetts
1 review
1 helpful vote
Follow Ramona B.
Unfollow Ramona B.
Send Message
Share Review
Report Review

Best card EVER, period! Awesome customer service and even more awesome cardholder rewards. I use it as my primary card because it's like leaving money on the table otherwise, given their cashback rewards and other great perks.

Date of experience: May 13, 2017
North Carolina
1 review
5 helpful votes
Follow Christopher F.
Unfollow Christopher F.
Send Message
Share Review
Report Review

Canceled credit
September 7, 2022

I've been a loyal discover card holder sense 2015 and kept good standing and made all payment on time. As of late I've maintained a zero balance but because of what they called inactivity they closed my account and said I had to re-apply for another card. So discover punishes customer for keeping there credit good and not abusing it? I won't be re-appling

Date of experience: September 7, 2022
Michigan
1 review
3 helpful votes
Follow Frank R.
Unfollow Frank R.
Send Message
Share Review
Report Review

I rented a car in Orlando from Rent a Car for Less. Did not have an issue until 6 weeks later when Rent a Car for Less sent me a pic of a cracked headlight (not the same Car color or model as I had) amd $1350.00 bill. Lots of reviews saying this is their illegal practice. Discover "started an investigation" then charged me the $1350.00 anyway. That will be the Last time their POS card is used.

Date of experience: August 22, 2023
California
1 review
6 helpful votes
Follow K S.
Unfollow K S.
Send Message
Share Review
Report Review

Terrible
October 29, 2019

I agree with some others. They were fine. Until they weren't. It's like they are trying to lose business. I had 2 credit cards with them. After inquiring about some other financial decisions and possibly using Discover for some other things, I decided to cut ties, literally, and will never have anything to do with them again. So many better options available out there.

Date of experience: October 29, 2019
California
1 review
5 helpful votes
Follow AM C.
Unfollow AM C.
Send Message
Share Review
Report Review

I am a senior who was scammed by a supplement company. I have disputed the charges and am extremely disappointed in Discover. I have done business with them for almost 20 years and the clearly are biased toward the scammers. My credit score is Excellent and I am flabbergasted. The dispute department clearly is being trained to support these scammers rather than the consumer. Beware this company. I'm thinking of closing my account. A less than 1 star experience for sure.

Date of experience: May 28, 2021
Pennsylvania
1 review
0 helpful votes
Follow Greg A.
Unfollow Greg A.
Send Message
Share Review
Report Review

Customer service
November 30, 2023

Customer service takes way too long (20 minutes) to even talk to you then you get transfered three times and it seems like they never have the info to help you.

Date of experience: November 30, 2023
Pennsylvania
1 review
5 helpful votes
Follow Mazho S.
Unfollow Mazho S.
Send Message
Share Review
Report Review

Full of crap
July 11, 2022

Secured credit card my BEHIND even if you lost employment or had a family emergency they have no grace no mercy shut you down and give an explanation weeks later I tried rectify a failed payment and found the closure was processed now the card that was supposed to increase my credit will now lower my credit with one felt swoop bad time to be black in America no justice no second chance shutdown with no remote or correct communication. :/

Date of experience: July 11, 2022
Kansas
24 reviews
36 helpful votes
Follow MAURICE M.
Unfollow MAURICE M.
Send Message
Share Review
Report Review

Was told I was not telling the truth, and when given bank's phone no to verify info Discover refused to do so. Would never ever use a Discover Card again. BTW my credit score is 750. And I do not lie.

Date of experience: November 27, 2017
Washington
2 reviews
0 helpful votes
Follow Bryce B.
Unfollow Bryce B.
Send Message
Share Review
Report Review

I operate in good faith and honest business. I wish Discover would do the same. I was scammed by a merchant and despite providing pages of proof and documented evidence of no "guaranteed refund" from the merchant and 6 hours over the phone they have yet to honor their legal obligation to protect me and protect my money. I have been battling a $450 charge for two months. Would you feel comfortable losing that much money to a fraudulent business and having your credit card company support the fraudulent business in two dispute cases? I would recommend another credit card company at this time based on my experience. With discover, you're not innocent until proven guilty. You're just screwed. I am scheduled to speak with a supervisor tomorrow but based on my experience to date, don't hold your breath putting your livelihood and finances into this company.

Date of experience: September 17, 2023

Overview

Discover has a rating of 1.3 stars from 152 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Discover most frequently mention credit card, customer service and social security. Discover ranks 186th among Credit Cards sites.

service
81
value
73
shipping
7
returns
9
quality
69