DirecTV

I was told they can not send a technician out due to I have an account that only allows them to ship equipment to me. I have had this account since 2012 and have had enough service calls to know he is not telling the truth!

We were a customer for 20 years at our current location and when it first became available in our previous address. The pricing over the years increased continuously, we would call and reduce our package level to save money and within a few months it would increase again. When we finally got another option in our area we made the change and dropped Direct TV. Sounds simple right? Well it wasn't and after we settled our account balance we received another bill. After several calls to Direct TV to find out why, no one could really tell us. We finally paid it with a late charge just to end the turmoil. We figured it was better to protect our good credit and get rid of Direct TV than to put up with the hassle.

Last year i contacted them to discontinue service after 14 years. They offered a discount in services, Visa gift card and NFL Sunday ticket for free for 2018. The card NEVER arrived. This is the second time they promises a card that has never arrived, but their bill does every month. They asked i called them in Feb 2018 to confirm 2018 NFL Sunday ticket free subscription. I called and they confirmed. Now after nearly a year of monthly payments, I do not have a subscription. I called to request correction to my account and they claim they conveniently have no record and asked if I had the EXACT words of the promise. I guess I need to record calls to get them to honor their agreements. Since I do not have Sunday ticket I lose nothing by changing to Comcast. Comcast made me a better offer and appear to appreciate my business. If directv has cheated you, definitely check out Comcast.

I wasted almost an hour with technical support only to learn that their only recommendation was to replace the receiver. Then they had the gall to charge me $19.95 to ship it to me. They claimed to give me a special UPS discount.

What BS.

I call them constantly to stop calling my cell phone and leaving voicemail. Hopefully all the negative reviews will stop them from calling. They wast mine, yours and their time doing crap advertisements.

Here in New York we have lost channel 8, which is our local channel here. On DIRECTV. They said they're working with them trying to negotiate on a new contract. So I miss big brother on that channel for the whole season. I have never missed that show at all. So now survivor is fixing to come on and we still don't have that channel back. So I guess I'm going to have to miss my survivor as well. If they do not get that station back, what time survivor comes on. I will be canceling DIRECTV and going somewhere else.

They just steal your money & they don't care bout their loyal customers they will charge you after your yr is up it's not worth the money do not get involved with direct tv that 2 yr contract is just a a bunch of bs & u have to pay whatever they say & they will not work with u even tho they can they do not care

I got DirecTV because I was unable to get high speed internet to do any live streaming. Even after I recorded the on demand shows most the time it won't let me watch him cuz my internet's not fast enough to download the commercials. If my internet will make it through the commercials the show is fine the watch. We should not have to have internet connection to stream the commercials.

Technician showed up an hour and a 1/2 late and refused to do anything. Would not even walk in the house and check the service on A755 code. Can't give them any stars if they don't give me any service.

Salesperson said we could get 2 years for a locked price. We had automatic payments and it was not till month 14 we noticed price almost doubled. Called Directv and they told us we had to call before the end of 12th month and cancel premium channels to keep low price. We asked to revert to the price prior to the end of the 1 year mark and "No can do." We cancelled service and $127.37 went to collections for several years. My wife's credit was damaged and just recently we paid the $127.37. No help from Directv whatsoever. Directv has the power to call credit companies and ruin a customer's credit with little or no recourse for the consumer. It would be nice for Directv to "Assume" some responsibility for lack of transparencies during sales pitch.

If I am watching a program get a message saying no internet service. I call and am told its the software Also I am using outdated equipment, and they will not replace what I have. I pay over $100 a month for crappy service. How does a person get better service?

DirecTV offered free installation and a very low price with an asterisk beside the dollar amount. When the 12 month lease was over, our bill quadrupled, and DirectTV demanded that I climb onto the roof and remove the satellite, disassemble it and ship it back in the box which was left on my doorstep. I am disabled, and am too large to climb onto the roof. I have since went ahead and cut the cord. I now use roku, netflix, sling, and Home theater PC with plex... also a 50 mile over the air antenna from Amazon which was a one-time purchase, and gives me 11 premium channels. Also, I buy new releases with Ultra Violet, so that I may stream them whenever I want.

I've bounced back and forth between Direct TV and Dish over the years, never really happy with either and switching when their customer service (or actually, lack of) pushed me too far. I've had many frustrations with Direct TV over the last few years, so I finally called to find out if my contract had expired so I could try Dish again. WOW! What a difference this customer service experience was. When the girl from another country (who was very sweet) couldn't help, she immediately transferred me to someone actually in the US in their brand-new Loyalty Department. She started with, "what don't you like about your Direct TV experience?" and addressed every issue one at a time. I even got a monthly discount for a year WITHOUT having to start a new contract. My opinion of them has changed completely, and I would now wholeheartedly recommend Direct TV!:-)

We've been customers for over 20 years and today was the last straw! We called because we were moving and needed the equipment moved and set up. Told us it would be over 2 weeks befthey could come and install. They arrived on time the tech was great but couldn't get anything to work because someone had messed up the move order. After 3 hrs on the phone and 2 more after the had to leave still not solved, and the icing on the cake is the next appointment was in June. Cancelled my account and sending the boxes back. Customer service sucks! Get people in the US to work for you not some foreign country!

I have been put on hold and waited too long repeatedly. Also transferred 4 times and asked the same questions and then told they need to transfer. Never got an answer before I gave up. Have no service. I couldn't cancel because they said the office is closed. Arrgghh

When moving over to Direct TV, we were approached about purchasing extended coverage for our TV, laptop, etc. The guy who "upsold" us straight out lied about the "coverage" we purchased stating that it covered any damage to the TV, laptops, etc. When we had an issue (after two years of paying for coverage), they told us we were NOT covered but we "could have been if we purchased the premium plan." What a scam! Clearly, they are liars who cannot be trusted! We will seek out a new provider for our TV services and will never be duped again by a disgusting company like Direct TV!

Signed up a year ago, and they promised my bill would not go up. A year to the date my bill went from $150 a month to $246, called them and the best rate I could get was $195 a month. Tried canceling my service, which was $240 early termination fee (cheaper than my monthly bill) and now they don't pro-rate termination date so my get out of contract fee will be $286. $#*! service and worse customer care. BEWARE! Went back to dish for exact service for $110 month