Lydia K.

I've bounced back and forth between Direct TV and Dish over the years, never really happy with either and switching when their customer service (or actually, lack of) pushed me too far. I've had many frustrations with Direct TV over the last few years, so I finally called to find out if my contract had expired so I could try Dish again. WOW! What a difference this customer service experience was. When the girl from another country (who was very sweet) couldn't help, she immediately transferred me to someone actually in the US in their brand-new Loyalty Department. She started with, "what don't you like about your Direct TV experience?" and addressed every issue one at a time. I even got a monthly discount for a year WITHOUT having to start a new contract. My opinion of them has changed completely, and I would now wholeheartedly recommend Direct TV!:-)

Watch out! They'll post one price for contacts and then when you get to checkout it almost doubles! Be sure to check the final pricing before actually paying and ordering. As I had ordered from them successfully before, I did try to call - twice. Unending holds until one hung up on me and the second apparently dropped me into a voicemail box - without telling me. I moved on to another company.