DirecTV

Do NOT use directv 3 weeks in a row nothing but problems with sunday ticket. Sunday ticket was the only reason why i got directv. September 20th 2020 i purchase sunday ticket worked great. September 27th came couldnt watch sunday ticket was saying i had to purchase sunday ticket which i already did already. I had to call and talk to someone and say my service that i pay for doesnt work. I was on the phone with them for 45mins and they fix it. Today is sunday the 3rd comes and try to watch nfl ticket and the same message comes up that i had to purchase it again. Call up again waited another 1hr and a half on the phone the super was supposed to call me never did and i have to call back and now its another 1rd and 30 mins and counting they still dont know what the $#*! is wrong. $#*! them

I emailed the content below several times. Spent hours on the phone & chat! They intentionally want to wear you out. They know that that are on their way out of business. Horrible customer service and reviews. They will have No customer Retention and eventually go bankrupt. Therefore they do not care about the customer. They just want to suck in as much money as possible before the inevitable happens!
FULL CIRCLE!

To Directv:
YOU HAVE NO INTEGRITY
I was scammed by a person named Gabriel at *******616. ( Slick Retailer)
I am older, and after I realized what it happened, I canceled with Direct TV immediately I never gave written consent for anything!
You sent me over 20 emails trying to get me to agree to this I've kept every one of them as reference of you being over aggressive & harassing me! I did not respond to any of them. I did not agree to anything! You are wanting to charge me $480 For having equipment from Nov 15th to Nov 22 (7days)
Everyone is on the other side of a situation at some point in life. I cannot believe a company would not be better to their customers. If you have any hopes of retention with customers, then drastic change is necessary! These actions by you are a sign of lack of integrity and worst customer representation I ever experienced! This is purely unethical business practices!

Who are these monkeys coming up my driveway and entering my home with an attitude like they're somebody?! Death to satellite tv!

Our technician came out and said that we have too many trees, he didn't even attempt to put the dish up in our front yard...

Expensive. They also have dictators tendencies, they will decide what information you get and when.

Flush it now. Do not send them your money.

Started w/Directv in June 2022-salesman lied about sign up discount, every day or two have to reset box and now, to top it off, they've gone WOKE! Censoring NEWSMAX was the last straw!

Terrible. App doesn't work. Horrible customer service. I would never use this service again and can't wait for them to be bankrupt.

We have three services with AT&T, our wireless, internet and TV. When AT&T stream changed over to Directv, another account was created without our knowledge. About three weeks ago, my husband I noticed that there were double charges made to our bank account from Directv Stream. When we first noticed the double charge, we reached out to Directv to see why. They told us that we had two accounts. We started to look back at the charges and realized that we had been double charged all of last year. Directv had no issues with refunding us our money from August to December of last year, however, they said because we had reached their maximum of what they could refund to us, we needed to dispute the charges with our bank. We did and our bank denied our claim because they said that the transactions were more than 90 days old. So I called Directv back and I was told that I could'nt get my money back. I escalated the issue because I'm getting my money back, After almost a month, I currently have over $500 sitting on a closed Directv account. I want Directv to do the right thing and either put that money on my current open account or cut me a check. They want me to believe that they cannot give me back my money because it's been over a year. I present this scenario to Directv: If I were getting Directv service for almost year that I wasn't entitled to and Directv caught it almost year later, they would most certainly come after me to pay for the service I got free for a year.

Dear Directv: I WANT MY MONEY BACK! It's the right thing to do and I'm not being unreasonable.

They are snakes and will try to steal your money. Increasing prices without telling you then not letting you cancel.

Directv has been unable to settle the issue with Atlanta nbc network but want to charge for it anyway

AT&T Direct TV is the worst
Terrible customer service and call center employees gives mis information and passes you along
App doesn't work on Samsung Smart TV

I have canceled my service in January and still no returning boxes. I have called them multiple times to receive them and nothing. This is the second time for asking them to send a shipping label to my email because why should the customer pay for shipping when they want back the equipment. I don't understand why it's so hard for them to send a shipping label! Every time I have to call them it takes over thirty minutes to try to resend a shipping label. I live in the country so wouldn't it be easier to send a shipping label to an email or another mailbox instead sending it to the home address multiple times and I still don't receive nothing. Sending the shipping label and boxes to the home address hasn't worked if I'm still waiting to receive them since January. A customer service rep told me if I take it to FedEx or UPS they will take it although, as a customer for seven years they expect me to pay for the shipping label I don't think so! I suppose they really don't want there equipment back that bad.

I started with DIRECTV over 15 years ago in California and kept it when I moved to Nevada. Now it's time to leave. Although they are still good, they have lost programming. I'm disappointed I cannot watch the final round of Golf because they don't have a working contract with the local carrier. I've struggled with the decision but at $185 monthly I deserve better. The choice to leave constitutes a real disruption to a consumer. It means rebuilding everything and going to streaming services and switching out equipment for three TVs, but I feel the decision will get me the programming I want at an overall lower price point. Additionally with the changes for the NFL to streaming services there is no clear advantage to having DIRECTV over the competition. DIRECTV has always had the advantage of Stop, Reverse and Replay, Slow-Motion, and Record features. But the price point for the different packages is ridiculous at best. My wife likes Spanish channels so in addition to paying extra for what DIRECTV offers we also have to pay for Vix and or Fubo TV. Granted, there id no one service that offers every viewing experience for a decent price point but it is now worth it to take a serious review to get what we like. I will endeavor to provide an update once I've decided.

Sooo we've (myself and my honey) have been a DirecTv customer since January 2015. The price of the promotion of the package we ordered it was $39.99 /month it included free installation for up to 6rooms all premium movie channels for 3 months and an inclusive sports package. And I'm not an idiot I knew there would taxes and blah blah blah BUT when I confirmed the order and paid for the 1st month the woman told me with taxes and fees included my monthy bill would be $68.47/month. SWEET! I got my first bill and we owed $72.63. OK alright its only a few dollars let it slide. Every month along with our bill we will also get a newsletter and every month there's a memo that always says check your bill for new charges. And every month there is in fact a new charge. So NOW my monthly bill is between $83-89 depending on what fee/charge they feel like tacking on for that month. That's a $20-25 difference from what was "agreed" on. It doesn't sound like a lot but its a nuisance. And for what? Our package has 250 channels and we only watch 45-50. We had to get the package we did bc the channels we "had to have" (their words) were (of course) in the more expensive package. The HD is charged AND we get charged for the Local channels... charging for local?! We would bow out gracefully and switch to Dish but we're in a 2 year agreement and will be charged $40 a month for canceling. I'm not looking forward to what my bill will jump to in January when we start out 2nd year...