DirecTV

Worst company ever! There is no communication that doesn't go thru at least 2 people first and neither ones knows what the other one has done. What makes this whole thing worse, I don't many choices, I live in a rural area and my Choices are very limited. But even with that being the case, they should all try and get on the same line. We have been waiting weeks to get service, and this last time I called, I called 3 times prior, they said they didn't come when the email said they would come because no one verified the appt... what? Nobody called me, so I figured the email you sent to me was verification. Then, the 4th person, I spoke to today kept me on the phone while she tried to contact the dispatcher who sets up our area and couldn't. She said she called over a manager to help her with the call. I was on the phone for 1hr 7min 15 sec. I now have a new date for installation, but not with the people in our area, she said they are sending someone from another dept. I hate that just because we choose to live rural and you offer us service, that you treat us like we don't matter.

If I could give less than 1 I would, after installation I was charged more than What I was promised, when I tried to cancel after my first bill because the overcharges I was told that the cancellation fee is $400, when signing up I was told I'm not in a contract, I was with spectrum for 4 years never had a problem, the reason I switched to direcTv is because the fake low price that they offer till you get the Surprise charges on ur first bill, can't wait to go back to spectrum

It's fine til you want to cancel your service. We did everything as specified and were owed a refund of $53.63. That was 6 months ago. Still waiting…………… we returned our equipment within days of canceling, prepaid our last billing online so we would get a refund. 1st they tried to say we didn't return equipment on time ( LIE) then they admitted they got equipment on time, admitting we were owed a refund. Took three months to file refund. 26 days later we're still waiting on refund. Have made dozens of calls to customer service. Most calls eat up 4hrs out of my day speaking with various representatives who's calls magically drop out just when the details of our refund are supposedly coming, then I have to call back and start all over again. We have gotten no where. Ready to file small claims court to resolve issue. That will cost us $40 more than what we are owed…. See I have to imagine they count on that. That you won't do it, and they pocket your money. I even tried calling the refund vendor who told me they have no record of our acct or refund and to call Direct Tv back. What's NEW!?!? We've gotten no where. They have soaked every dime they could put of us!

Be careful of the wording g direct t.v. Says to you when need service my roof was repaired movers took dish off I was hesitant about putting back on roof decided on ground install serviceman showed with no mounting hardware customer service work order said dish on roof just needed repositioning I counted have done that ground install is $50 when got direct tv was told no charge for putting back on roof or if needed altering line of positioning anyhoot we agreed to just put back on roof job done today I called them to make sure not getting charged for service not done or needed on messed up work order they charged me telling me it was relocated they now it was just reinstalled but they just playing cute word games bottom line I didn't have "relocated" just "reinstalled" which I could have done myself there is no charge for reinstall or repositioning tech did 5 minutes of work done and gone even roofer said just call call co. They just put back up simple reinstall or you do so these morons charged me anyway if I pay I will start with this review of these biden era crooks and legal action next and yelp make all these commie crooks pay more.

I was a former customer of Direct TV for 2 years. I even continued for two months after their dispute with NexStar. I finally decided to leave them as the Fall Football season approached. After the dispute seemed to have ended I decided to go back to them. The way they work as soon as you agree to sign up they immediately want your credit card information and they bill you for $99.99. As soon as you sign up and I logged on to the service I had problems. I worked with the guy who signed me up and said he was qualified Tech Support technician. After working with him for 1 hr and 17 minutes we had still not solved the problem. I had an appointment coming up and told him I would call back after my appointment. After my appointment I called them back and a young girl answered. I told her I needed to speak to Tech Support, and she said she was a technician. We could not solve the problem. She handed me over to a Supervisor, and he said they needed to send me a new cable box. At this point I was pretty much with what they were saying and I told him to just cancel the service, and told him to cancel the charge to my credit card. He informed me that he would not do this. Keep in mind this was on the same day that I started the service. Direct TV literally stole $99.99 from me. I urge you to be very careful when you deal with Direct TV.

It's horrible, I get basic channels and pay $149.00. It's starting price was $69 and Diretv continued to raise their price. I questioned about changes and get tossed around, never a clear answer.

Gas and groceries have doubled and Direct TV raised my bill by $50. I am cutting the cord. Returning the equipment is proving to be a nightmare. My first call was to cancel service. They took several days to get around to scheduling the stoppage and I never got an email or mail with instructions for returning the equipment. The only thing the website told me was what had to be returned but no additional instructions. Three days after the cutoff date (which I eventually located by signing in to the site) I still had no email and called again. I was told that FedEx would package the equipment to send back and all I needed was my account number. After a 20-minute drive to the local dropoff location I was told that I had to have an RFN number, whatever that is. I called again and was told that they would send me a label - by snail mail, no less! And it would take another 3 to 5 business days. It looks like they are going to require me to pack it up myself. I asked to speak to a supervisor and was told that there was no supervisor available to speak to me now because they were helping others. I just want to get rid of the equipment! I am so mad I could spit. I would love to find one of their trucks and throw it into the back but they would charge me for that, too! When this is finally over with, I am never going back to them. I am tired of being gouged and charged for services that I don't want or need. I am so mad I want to just spit! Oh, also, they dropped OAN.

I HAVE BEEN A CUSTOMER OF DIRECTV FOR SOME TIME. I CAN'T GET SOMEONE TO SPEAK TO ME CORRECTLY. I SEEM TO ALWAYS HAVE TO REPEAT MYSELF WHEN I CALL CUSTOMER SERVICE. I ALSO WANTED A SITE VISIT TO REPOSITON BY SATELLITE DISH, WHICH MOVED BECAUSE OF THE WIND. AND THEY ASK ME TO CALL CUSTOMER SERVICE, I SPEAK TO JEAN WHO KEPT SAYING IM SORRY, OR I CAN'T HEAR YOU.
IF THEY GET THEIR HEADSETS OUT OF THEIR EARS MAYBE THEY COULD HEAR. I SERIOULSLY MISS DISH NETWORK. I NEED MY TV FOR MY CHILDREN, I AM NOT A HAPPY CUSTOMER.

They just keep putting more satellite dishes.
Remove the unused ones.
My house in Hackensack, NJ
Looks like NASA.
I called please take the unused ones down.
THEY SAID NO!
Poor souls.

USE A CREDIT CARD FOR ALL TRANSACTIONS WITH DIRECT TV. I cancelled them in January with an end date on Feb 15th. I had a $14.58 credit as indicated on my February statement, March statement, April statement, May staement and June statement. They flat our refused to refund my money. I filed a credit card dispute and (im guessing) it went to arbitration and I won. They had to refund my money. My recommendation is to use a credit card when you make payments because if you dont, you will have to pay all lawyer and court costs yourself.

They used to be decent but i guess they are like everyone else in the world since covid began(want money for nothing) bill was $108/month then got a bill for $180/month so i told them to cancel everything and they said they could give us a special rate at $151/month. I told them that was still to high just to cacel everything. They told me to return my equipment in so i wouldn't get charged anymore. A week went by it was still on so i called them again and told them i wanted it turned off, this time they told me that i was still under contract(which i am not) but i would rather pay a little bit than to have to pay a lot for this crap. I will never have Directtv again.
IF I COULD GIVE ZERO STARS I WOULD

After buying a condo and the HOA canceling our Satillite DTV service we were forced to get stream. Of course I am a loyal Direct TV customer over 15 years so I get set up. The rip of is THEY NEVER MENTION a 24 month agreement to purchase thier box which by the way hardly gets service and often goes out! AND they told me I could get NFL network and Sunday Ticket which is a lie you CANNOT GET NFL anything! F**K these sorry a** rip offs buy anything else spend your hard earned money elsewhere they will not treat you right they sucker you into a YEAR agreement and DON'T say anything about that till you want to cancel

I have cancelled my subscription and then was hounded sales calls. After listening to a sales call, I decided to resubscribe to DIRECTV. I had to sign a 24 month contract with the understanding that I had logged into a price for that 24 months. To find out that I only had 12 months of the price guarantee. After 12 months, I called and talked to one by three representatives of DIRECTV and was told all three representatives that the price guarantee could not be reinstated for my final 12 months of the contract. At this point, it is actually cheaper to cancel my subscription and pay the cancellation fee which will be half of the inflated price for the final 12 months. I will be canceling my DIRECTV subscription soon, and will not go back to DIRECTV After being a loyal customer for 10+ years.

DIRECTV if you ever read these understand this your customers that have left you we so disgruntled because of the customer service that we have to go through that's outsourced they cannot speak English properly they do not listen to our concerns and nothing is ever done I had service for over two years when I canceled I was still charge for over a year the customer service rep that I spoke with said I had to pay over $500 and I hadn't lived or used your service in the area that I had moved from it is a shame that you cannot hire people in the United States to work with your customers that are based in the United States what a shame as far as I am concerned you can close up your business because you are absolutely The worst cable company that I've ever had to deal with shame on you shame on you Company shame on the executives that sit up on the board and laugh as they draw in their million dollar paychecks you forget about the little people

I had DIRECTV for over 2 years and my bill was always high. After my 2 year contract was up I lowered my package to the lowest one they have. It was supposed to be $107 a month plus the taxes and equipment fees. I figured my bill would be less than $150 a month. I'm a single woman and at times struggle to pay my bills so in November my service was shut off for non payment. I paid the whole bill to have service restored and my tv was back up and running. The next bill I got was for $44.00. I paid $50. The very next bill was $272. I didn't pay it and didn't get around to calling them to question it. The next bill comes due which made my balance $424. I called them to question it and the guy in the line said the billing was right and blamed it j by he way I pay my bill. I replied that that would be almost 4 months worth of billing and there was no way they would let me go 4 months without paying. He was very crappy with me and said I was being billed right. I asked to cancel my service and he transferred me to a lady that kept trying to talk me in to staying and I told her if they could get their head out of their $#*! with their billing I would change my mind but at this point I'm just done with them! My service was supposed to be shut off January 25th but it was shut off January 13th for non payment. I didn't even call to argue, I don't have the energy for their bull$#*! anymore!

Had a problem with our dish. They called to fix it. Said they'd show up. Took off work. They were a no show. 2 days in a row. No show. I called. Said. I'm canceling. Spent 6 hrs on the phone. Told them to cancel my service. They said they would. Yet. Didnt. Kept charging month after month on my bill. Trying to steal from me after I calcelled. TALK ABOUT LAZY CROOKS! THANK GOODNESS FOR CHARGE BACKS ON CREDIT CARDS! OR THEY WOULDVE JUST TOTALLY RIPPED ME OFF. CANT CALL OR TALK TO THEM. CROOKS!

Direct TV is a WAY overpriced rip off service. $140 a month for local tv and very few other channels. We are looking for another service and after 16 years we are DONE with Direct.