DirecTV

If u don't get their protection pkg they charge u $100 to come to ur house to fix their equipment that they installed why should u have to pay extra for protection pkg on their equipment. Direct tv has been having problems with ABC that they can't fix/resolve they blame it on ABC but my neighbor has COX tv with NO ISSUES with ABC customer service/support says they have done everything they can and still blame it on ABC but when I tell them that my neighbor who has COX tv with NO issues with ABC they can't explain why all they continue to say it's problems with ABC very bad service but they have NO PROBLEMS with deducting money from my bank for my bill VERY DISSATISFIED!

I was told that I would get my baseball games on the package they suggested and I don't get any without paying for it. The sound gets garbled and you can't understand the program.

I had directv on sattelite, now on fiber. Cant get rid of channels I wil lnever use. Can't get rid of the "get HDO" 'Get disney+" tnhere has to be 30 entries in my menu. They just updayed the recording menu and I can't see my recordings without 30 button clicks through multiple screens.

Why am i paying for this service when i can't even watch my football. Horrible service they don't care about their customers! Don't do it. Had to watch my football on peacock.

The first CSR, Terry, that called me on 4/12/22 claimed he also serviced Dish, which was the provider I used. He wanted to save me money and gave me a quote of $30 less than I was paying Dish so I unfortunately switched over. He also promised me a $100 gift card. He also said all the movies I had saved on Dish would be transferred over to Direct TV, which I found out was not true. 5/16 I got a bill for 2 mths service. Jennifer in CS said she would get it revised. She also promised another GC for the last $25 bill I got from Dish plus the $100 GC originally promised. 5/25 I called Jennifer again, bill never revised. She said bill is thru June, 2 mths, so I pd it. She said she's still working on Gift Cards, should receive in 2 weeks. Another 5 weeks later, still no GC's. Left 2 messages for Jennifer now. When you call CS, it almost always goes to vm. I wish I had kept Dish. Terry flat out lied and although Jennifer is very nice, I've been waiting on 2 GC's since April. Will I ever receive them?

I was with DirecTV for seven years - On year five I started having trouble with HD stations not coming in - For over a year they sent technicians to FIX the problem - One technician was here for four hours and then told me they couldn't fix it - Every time I requested a payment adjustment because I wasn't receiving what I was paying each month, their answer was raise my rate every six months - They would not work with me for a solution - DO NOT USE DIRECTV!

No service x 3 weeks, 3 techs at our house w/ no answers we cancelled. Promised a credit for no service and month already billed and was hung up on asking why no credit.

I was a customer for 20 plus years, new customers was paying less then I was. And it was a total battle to cancel the service. I would not recommend DirecTV to anyone.

They're horrible they bill you like really fast and don't get behind they disconnect your service very fast and your bill amount is never the same and your price keeps going up and up and up run run fast as you can Don't get them DON'T GO WITH DIRECT TV.

I have recently paid a bill and they said they have reversed it back to my account and they give me wrong account number they supposedly sent money to and keep getting running around and getting running around I did not believe another friend when he has said that he has paid his bill and they said they hasn't and he ended up paying it again and never pursuing it I'm not paying a bill I'm switching to Xfinity I would not recommend AT&t or DirecTV to no one

OMG there Service is terrible. My system is down and first appt is 10 days out REALLY! IF YOU CAN NOT TAKE CARE OF YOUR CUSTOMER BUT NEW SERVICE WHAT I HAD MY NABOR DO. THEY WILL BE OUT IN 4 DAYS. CAN NOT SERVICE YOUR CUSTOMERS FAST BUT WILL SET UP NEW CUSTOMERS FASTER. STAY AWAY.I AM CANCELLING THEM MY ATT PHONE AND INTERNET. GOING TO ANOTHER COMPANY

The worst still even merging with att still the worst service ever. Has this service over twenty years ago so thought would try it again was I wrong again still really bad.

The picture and the sound are as much as 2 minutes off and are uncoordinated- the service cuts out so often you pretty much need to have the remote in your hand- the service is truly deplorable

I have had Directv for 14 years. Our satellite service was knocked out by a nearby lightning strike. The landline phone company was out here 3 days later and fixed what was damaged and we were up and running. It is now 3 weeks with 3 scheduled appointments that were all canceled by Directv with no explanation. The technical phone support is in Malaysia or somewhere on the other side of the world. A supervisor shared that they do not have valid schedules to plan appointments and an actual American rep in Texas said that she could see NOTHING ever actually being scheduled for us. So, some automated remote scheduling system is sending me texts, emails and calls confirming my appointments and then... they cancel. I've never seen anything so stupid in my life and it's a business model that should not possibly be sustainable. But maybe that doesn't matter... they clearly have more customers than they can support and they apparently just keep getting more suckers.

Even after contacting MasTec, the subcontracting company for DirecTV, the issue is not resolved yet and it's been 3 weeks and 4 days since calling.

Had direct tv installed June
Never worked properly.kept receiving messages onscreen saying 'waiting on receiver'
Called to schedule appointment
A week later. Repair came replaced genie, and receiver...same issues.on the same day.
Called repair man back to tell him no difference.he would not answer phone.
Called customer service to report issue.
They scheduled a service for 2 days later...they said time frame of 8-12.I called at 1130am (after missing work again for appointment)
Customer service said someone should call me shortly.
It was a total.no call no show.
No one called.from customer service.
I am currently paying $125 monthly.for service which is only basic channels.no movie channels.no sports.
I called again this time to cancel service.
They said a 'case manager ' would call me back(because apparently you cant cancel with just a regular representative?)
3 days later (today) case manager calls to see if a I am enjoying the service)
I told her no.and that I have missed work 2x and still no sevice...
She says 'sorry' and that she will connect me with someone in cancellation department.
Then click! I was disconnected.
Believe me
Do not use these guys.
Worst service.
The repair man even added all the new equipment as a charge on my account that I didnt authorize
$750 lost in 5 months..

Installation canceled 3 times what a freaking joke. Wasted my whole day waiting. NEVER WILL GET ME AS CUSTOMER AGAIN. Another appt cancelation due to staffing issues but yet I'm already being billed. What a joke