DirecTV

This company's quality of service is not equal to what they charge. There is not enough of what the consumer wants.

I paid my bill then received a email stating my bill was over do and I paid and found out bill was paid ask for a refund

So I went to an AT&T store. I was have Financial issues and was looking for a lower price package than what I had. I wasn't trying to eliminate the service I was trying to get a cheaper package so I didn't have to cancel my service. AT&T representative talked me into Dtv stream. I got it home and within a few days of trying to figure out how it works. I realized it didn't work for me. So life happened work, kids, etc. I called to cancel the dtv stream the guy on the phone said return it to the store. So while on the phone with AT&T's representative I brought it back. One guy said sure let me just have the manger override it. Sorry you weren't happy. Then the manger just flat out told me no cause I was 4 days passed the return date. So the representative on the phone sends me to usps to ship return it. After 2hours of running around I was told I couldn't return it. And will be charged 115.++ for the less then 30 day equipment. Upset I cancelled my other Dtv service which I had for over 2 years. Here I was told I would be charge an equipment fee if my old equipment wasn't return in 10days. Now since I cancelled all my Dtv services. I'm hoping AT&T see this review and Reconciled the situation. Before I find another cell phone provider and cancel my 20+years of service. My son has already cancelled his Dtv and is ready to cancel his cell service. 3 generations of AT&T loyal customers about to be gone do to this issue. I am more then willing to send back this brand new equipment that is only trash to me now.

I was assaulted by one of there contractors. Be care people they will send anyone out to your home...

I can't in good conscience recommend Directv to anyone. I used to pass out the little referral cards and praise them but no more. I used to watch those quirky little commercials about how cable companies are so noisy, a ripoff, etc. and nod my head in agreement. I used to think Directv was so clever, so awesome, so cutting edge, but not anymore. I have joined the ranks of financially battered consumers that Directv has wronged. During the 2 years I had their service, my bill fluctuated for no reason. I had an NFL ticket package automatically added on (sure to be the subject of another class action lawsuit), equipment fees I wasn't made aware of and I tolerated much double-talk. At the time, I just figured it had to be a mistake. Believe me I know now it wasn't a mistake. They constantly call your number starting at 8 a.m. to whenever at least 3 times a day when your bill is late or if they want to sell you something. If you figure out after doing the Pepsi Challenge that Directv is more expensive than cable: woe is you. To add insult to injury, Directv will wipe out your bank account if you don't get their equipment to them immediately. Because those crappy boxes are worth their weight in gold on paper to these corporate crooks, it doesn't matter if you fulfill your contract or not. They do this without authorization, will use the credit card(s) you paid your bill with (even your mother's, brother's, cousin's or any number they can get a hold of), and will run at least $400 in charges REPEATEDLY. When I say repeatedly, I mean repeatedly. Get ready for bank fees. They have no qualms about doing this. They don't care if it's social security, they'll still wipe you out. Seniors beware. Never mind that regardless of any bogus contract terms they allege you opt into, it's illegal and shouldn't be tolerated. A judge has ruled that yes, even Directv (who are ever so clever with their contract) can be sued in a class action. Use this info any way you like, but before you get to that point, please weigh the cost of watching your favorite show VS. letting this vulture into your living room and into your bank account (or into those of your loved ones).

If you enjoy being overcharged and lied to, then direct tv is for you, our satellite service went out on a Thursday, error code 775 we called and scheduled a service appointment for the very next day, (friday) they said the window for the tech to arrive was between 12-4 I had to take the day off from work to be here so the tech could perform service repairs and replace whatever was not working properly, I waited all day for their tech to do a no show, I contacted them and they said he was running late and would be here by 6,6 o'clock rolls around and still nothing, I called them back and they said their tech wasn't answering and there was nothing they could do, I took the day off for nothing just for them to tell me they could come Monday from 12-4 which means I would have to take another day off from work, we pay alot of money every month just to be lied to and treated like we don't matter, I guess direct tv thinks it's convenient for people to miss work day after day in hopes they will actually show up!

I had them in the past and they were great so when I moved, I decided to contact them again. I also asked for Internet. They contacted a secondary company didn't let me know. It was a secondary company. The internet company showed up (who I thought was direct tv until I signed upon completion) damaged my home and hooked up Internet That wasn't even powerful enough to run my TV n it never worked. Of course both companies charged me like it worked. Then the company told me that I needed to return their satellite dish parts that were located on my roof if not, they were going to charge me. So I was already really pissed with DIRECTV. I decided to get rid of it so I was waiting for the boxes to send their stuff back after two months of waiting I called and then they told me they weren't coming n asked me a disabled mom to drop it off at the UPS so within a month of me talking to them I drop their equipment off. I just received a bill for over 400$ n I've had this number blowing my phone up. It turns out it's DIRECTV is trying to charge me $400 for these boxes I had. These people have been calling me for five times a day from different numbers harassing the $#*! out of me about money I don't even owe DIRECTV. I'm at a point where I'm afraid to hire a pest control guy because all these big companies are dropping the ball so much n I'm tired of fighting them over these insane bull$#*! bills n then costing me $ n damaging my home. They try to send me a bill after they mess up! So now I get to waste time fighting with DIRECTV after they were the reason why the boxes didn't get returned on time! I love how they're allowed to completely dropped the ball and then they expect me to jump up and go handle their mistake if not they charge me. Like seriously if you can't find decent employees that know what they're doing then you need to step down n stop trying to $#*! on ur customers.

I cancelled Directv back in 7/2022 and they sent me an email to return equipment the day I cancelled. I sent everything back thru Fed-ex as they requested and Directv sent me a confirmation email that they in fact received all equipment. They sent me a bill the next month (which I thought was my final bill) and payed it in full. The next month they sent another bill starting that I missed last months payment and need to pay in full. I called them up and spoke to ( Dave) in customer service and told him that I no longer have Directv and I sent everything back as they requested a month ago. He stated that there was no records of me cancelling service and no records of me sending equipment back as well. Luckily I saved all my correspondence and told Dave that I have proof that I did. He told me that he would open a complaint ticket which they will look into over the next 60 days and will get back to me. The 60 days came and went and I received bills that I now owe 3 months past due. It's now been a year and I still get bills telling me that they are about to send me to collections after I sent multiple letters to them about me cancelling and they still billed me. I haven't had Directv in my house since last July 2022 and they keep billing me each month. I tryed to call multiple times in the last year to speak with an executive of the company regarding my situation and they keep sending me to the retention /collections department. The manager there just tells me no matter who I call they will just send the call to there department for collections. Now, I'm in collections / retention department and they did tell me that my account is closed ( do to lack of payment) but still billing me each month like I have the cable. This company is so horrible and I recommend to everyone to Stay far away from them as a cable company. I'm now in the process of filing a lawsuit.

Direct Tv and AT&T is really bad and $#*!ing sucks.they tell you one thing and does someting different

I changed from DIRECTTV to DIRECTTV Stream in Oct 2021. I'm still waiting for my $202.01 refund I was just told I may receive it in Fed 16 2022!
Tona Echeita

When you get this, you have to purchase the dish, not rent it! When you no longer want service, you have to PAY A OUTSIDE PERSON TO DOSCONNECT THE DISH, and dispose of it!

Went to local bar to watch the seahawks vs viking game 1 preseason blacked out. $#*! you direct TV $#*! you $#*! you your a Chinese owened scam

Because zero stars wasn't an option. Calling later today and telling them pick up their crap or it's going in the garbage

I was the first DirecTV subscriber in San Diego. I had the antenna on top of a beach front home where it could be seen by thousands, many of whom asked what it was. I paid thousands of dollars for the equipment and installation and had no complaints as it was a huge technical improvement.
All the tech magazines rated TIVO as the best tech idea in years and TIVO was installed later on DirecTB boxes.

As soon as Murdoch purchased DirecTV he ended the relationship with TIVO but the salespeople falsely represented the opposite. Even though you bought the box it remained the property of DirecTV.

People were so outraged by this change that used HD DircTV with TIVO installed were selling for $2000. DirecTV had to maintain the TIVO service to legacy subscribers but no longer included it in the new DirecTV boxes.

If you are like half of all Americans and came from some other country or used to live in some foreign country or do business abroad and would like to get TV from their to keep up with news and your language skills, you are out of luck. DirecTV does not supply foreign TV. You have to go to DishTV for foreign programming.

DirecTV focuses on expensive sports packages and sports specials which are less expensive and of greater quality in the FOX/Murdoch TV in the UK.

All went ok while to have DirectTV for years. Expensive but OK. The trouble sarted when I tried to cancel the account... Talked to one person, Terrance, on July 26th and was told that I should suspend the account and think about whether I wanted to switch to the Direct TV streaming service to save money. So at this point my account is under suspension so I called to cancel my account while it was under suspension so that I could be done with DTV. I wasn't told this but when i called to disconnect my account it made me active for the next month instead of just turning it off so i got a bill for the next billing cycle for $216 even though i had disconnected all of my receivers because i was told i was disconnected. When I called to ask why they just said that there was nothing they could do to help me and that I owed the $216 because I canceled my service the day after the billing cycle. I can't afford this kind of expense and that was why i canceled but evidently DTV just wanted to penalize for deciding it was too expensive... I would advise not to even start with service from DirectTV.

I haven't had DIRECTV in nine years because I had so many issues with them back then. I just signed up and for two days I tried to register to be able to watch dIRECTV. The registration process had me going in circles consistently and then would move the timeout screen within two minutes of me being able to put all the information in and register it. I called customer service and asked them if they can register for me, or do it with me on the phone and the complete incompetence of the DIRECTV employee made me so mad that I said I'm just gonna end up canceling my service in the employee said we can go ahead and do that and I hung up. Nothing else was said, but then I got an email of a refund a letter, forcing me to return the stuff that I just got in the mail. So DIRECTV I'm telling this directly to you. You're a $#*!ty company with horrible employees and you don't know how to keep business. Not only that the algorithms to keep me going in loops for hours trying to just register to watch your TV after I've already been charged for it it's absolutely ridiculously stupid and you guys are the most professional morons I've ever ran into in my life. I will not recommend your service to anyone. Your algorithms had me going in circles even with the customer service help on the phone but yet they couldn't do it for me. You guys are mentally challenged and need to fire every single board member you have. Because of people can't even register for your service. How the hell are people watching it? And when you have two employees and a pretty smart customer, trying to figure this out that keeps going in circles and repeating the same process over and over, then your company is just mentally challenged and you need different people running it. Because you can't make money without people being able to register it's not rocket science it's pretty simple unless you have algorithms constantly making the same customer go in a circle over and over and over and over again. Your company $#*! and I tried to give you the benefit of the chance because I am reasonable but at this point I think the company is a joke and you don't give a crap about your customers

Before you sign up for AT&T Internet and/or DIRECTV, please know that this company is going to ruin your day repeatedly. Since we signed on for AT&T Internet and DIRECTV, my husband and I have had persistent issues with our internet going down, our various TV streaming services and DVR not working properly, costs going up without warning - all the usual suspects, with one addition. For some reason our AT&T internet service depends on a small box that has been placed on a fence in our backyard and left there in the open, vulnerable to weather, squirrels, other outdoor creatures and any plant life that happens to be growing in the vicinity. All the problems with the box on the fence, along with the other issues we've had
Have in turn led to our discovery of AT&T's phone and 'customer support' system - a labyrinth of run-arounds and dead-ends that Kafka himself couldn't have dreamed up. I have spent hours getting transferred from one department to another only to be told that I have reached the wrong department over and over again. Each person who answers (sometimes after 20 or more minutes of being on hold) tells me I have to be transferred somewhere else. Today I spent another 2 hours on the phone getting transferred from one place to the other. 8 times I was told that I had the wrong department, at which point I was given a phone number for yet another department. That number turned out to be the original phone number I had called 8 departments and 2 hours ago. It was the AT&T general phone number.
I called the number again, this time demanding to speak to a supervisor. After some time, someone did call me back but only to tell me that he couldn't help me and had to transfer me to a different department, at which point I was put on hold again. No one ever returned to the line. My husband and I tried to cancel our AT&T services once, but after they transferred us repeatedly, each department telling us that they were unauthorized to cancel our account, we gave up. I'm guessing this is how AT&T stays in business. We're going to figure out how to break free eventually. But if you're considering AT&T for internet or tv, you may want to save yourself a whole lot of time and trouble and look elsewhere.

I was a customer with DIRECTV for 17 years. I guess the bottom line is, not how the service performs when it works, but what happens when there is a problem. My service went out on 4/21 in a storm where several wires came loose from my dish. The first available appointment to repair was 5/1. As you can imagine, I was quite upset. Nevertheless, my wife stayed home to wait for our tech between 8-12 on May 1. At noon, when the tech hadn't shown up, I called and was assured that the tech was just running late. At 3:30 when the tech hadn't shown up, my wife called and was assured that the tech was running late. At 4:45 when the tech hadn't shown up, I called and was told our appointment was rescheduled, for Friday May 5. No call, no texts, no courtesy. Despite numerous calls and dissatisfaction with wasting a whole day waiting, they couldn't do anything. I spoke to customer loyalty, and they offered me a small discount, and to refund my money for my days out of service. I told them I needed to mull my options because I had been without service for 10 days, and they were asking me to be happy not paying for something I wasn't getting and my discount. I decided to wait and see what the next day brought, but did learn that Dish could do a new install the next day. Well Lo and behold, I was greeted on May 2nd with a call from DIRECTV that my appointment would need to be rescheduled. Straw that broke the camels back. I decided to cancel. When I called to cancel, they told me they couldn't credit my days, because they could fix the satellite. I was livid. Long story short, got back to customer loyalty and they were able to credit my account for the lost days. So, is Dish going to be any better? That remains to be seen. I did lock in a price that is significantly lower than my DIRECTV for a similar setup. The measure of any company should always be not how they deliver what they are supposed to, but how they respond when their product doesn't deliver. In this case, big failure by DIRECTV.