Direct UnlocksReviews 3,885

Hello Dallas,

I'm really sorry to hear about the frustration you've experienced with the unlocking process. I can certainly understand your concern regarding the guarantee and the refund situation. From the information you've provided, it looks like you've made two payments, one for the Eligibility Check ($28.99) and one for the Standard Unlock ($50).

As per our terms, the eligibility check is non-refundable as this service was provided to assess the status of your iPhone 11. If your phone meets the necessary criteria for a standard unlock but still can't be unlocked, our Premium Service could be a necessary next step, as mentioned in your order status "Awaiting Payment for Premium Service".

Our commitment is to work with you to make this right and get your iPhone 11 unlocked. If after attempting our Premium Service your phone still isn't unlocked, you are eligible for a refund under our “Premium Service Failures” condition, including any Standard Service payments made.

We'd like to encourage you to continue the process to give us a chance to successfully unlock your phone. Unlocking a phone can sometimes be challenging, but we are here to support you through this. Your patience and understanding are greatly appreciated, and we're committed to turning around your experience to a positive one.

Please let us know how you would like to proceed, or if there's anything else we can do to assist you.

Best regards,
Charlotte

Dear Khalid Sharif,

Thank you for taking the time to share your thoughts with us. We apologize if our service hasn't met your expectations. I understand that it can be frustrating to make multiple payments, and I'd love to provide some clarity and assist you further.

You've successfully completed the Network Check ($6.99), Eligibility Check ($28.99), and made an initial Standard Unlock payment ($50) which, I see, has been refunded to you. These steps are essential in our unlocking process and are clearly outlined during the checkout experience.

Our goal is to provide a smooth unlocking experience, and although it's rare, some devices may require an upgrade to a Premium Service after initial assessments. This isn't an indication of a fake service but rather a necessary step to unlock certain handsets tied to specific networks or conditions.

Given that your order status indicates "Already Refunded," it seems we have been unable to unlock your phone at the Standard Service level. However, a Premium Service may still be an option should you wish to proceed. Our team is committed to working with you to find the best path forward to unlock your iPhone 11.

We appreciate your feedback and would like to continue providing assistance. Please let us know how you would like to move forward, and we will do our best to ensure a positive resolution.

Sincerely,
Charlotte
Customer Service Team

Hello Jaziel,

Thank you for taking a moment to share your experience with us. It's great to hear that a friend recommended our services to you, and we hope that the quality of our unlocking process met your expectations.

As for your payments, the $28.99 you paid was for the Eligibility Check to verify that your iPhone 6S Plus could be unlocked from Verizon USA. The subsequent $50 payment was for the Standard Unlock service itself. Our pricing structure is designed to be transparent, with all costs outlined on our checkout page prior to purchase, ensuring that you are fully aware of the service fees involved.

Seeing as your order status is "Unlock Complete," it seems like everything went smoothly with your unlocking process! Now, your iPhone should be ready to use on other compatible networks.

If you have any further needs or questions, feel free to reach out to us – we're here to help ensure you have a positive experience.

Warm regards,
Charlotte

Hello Mr. Wagstaff,

Thank you for taking the time to leave us feedback. We're thrilled to hear that you found our phone unlocking service to be quick and satisfactory. Our team strives to provide efficient solutions, and it's always rewarding to know when we've succeeded. Should you need any further assistance or have any questions regarding your Galaxy A13 5G, please don't hesitate to reach out. Have a great day, and enjoy your newly unlocked phone!

Warm regards,
Charlotte

Hello D Washbrook,

Thank you for taking the time to leave a review about your experience with Direct Unlocks. We're thrilled to hear that you found our service quick and efficient for unlocking your iPhone XS Max from the Vodafone UK network.

If there’s anything else you need or if you have additional questions about the unlocking process, please don't hesitate to reach out. We’re here to ensure that your phone unlocking needs are met smoothly and without hassle. Enjoy the freedom of using your iPhone on any network!

Best regards,
Charlotte

Hi Edwien,

We are thrilled to hear about your positive experience with our unlock service! It's fantastic to know that we could help you with your iPhone 14 Pro Max, especially since Xfinity devices can indeed be tricky. We always strive to make the impossible possible, and your feedback is the greatest reward for our team.

If there's anything more we can do for you, or if you have friends or family who might need our help, we'd love to extend our services. Don't hesitate to reach out or recommend us.

Thanks once again for choosing Direct Unlocks!

Warm wishes,
Charlotte

Hello Vincent,

We're thrilled to hear that you had a positive experience with our team and that Ana was able to provide you with excellent service. Thank you for choosing us based on our ratings and reviews—we strive to maintain our high standards of service and quality.

Should you need any further assistance with your iPhone 15 Pro Max or have any more queries, please don't hesitate to reach out. It's wonderful customers like you that make our job rewarding. Enjoy your unlocked device!

Best regards,
Charlotte

Hello Gavindra,

Thank you for taking the time to share your experience. We're thrilled to hear that your iPhone 14 Pro has been successfully unlocked and that you found our customer service to be good and responsive. It's fantastic to know that you had a positive overall experience with us and that we've lived up to the legitimacy you were seeking.

We sincerely appreciate your business and your trust in our service. If you need any further assistance or have any more questions in the future, don't hesitate to reach out to us.

Enjoy the freedom with your unlocked iPhone, and thank you for choosing us!

Best regards,
Charlotte

Hello,

Firstly, I want to thank you for bringing your concerns to our attention. It's essential for us to hear feedback, and we're here to clarify any confusion regarding our payment and fee structure.

I'm truly sorry to hear that you feel the fees were not transparent. Please allow me to explain the payments you've highlighted. The initial charge of $28.99 is for the Eligibility Check, which is a necessary step to ensure your phone can be unlocked. The subsequent $50 payment is likely for the Unlocking Payment, which is part of our service process. As outlined on our checkout page, all potential costs are disclosed before purchase to ensure our customers can make informed decisions.

We strive to offer a competitive service, and in some cases, depending on the network and phone's status, additional charges may be necessary. The amounts you've mentioned seem to relate to a Premium Service, which applies to specific situations such as unlocking an iPhone that is harder to unlock due to network restrictions.

I understand the costs might come as a surprise if the details were not reviewed at the point of purchase, but please rest assured, they are stipulated in our terms and conditions, and we are committed to providing a genuine service.

It seems like your request is currently awaiting payment, and we encourage you to continue with the process. Remember, we are here to assist you every step of the way and are eager to ensure your experience ends in satisfaction.

Without your IMEI, unfortunately, I cannot provide specific information about your order. For personalized support and assistance with any further questions or to proceed with your unlock, please use the Live Support feature on your tracking page, as our team is ready to offer any necessary guidance.

We genuinely hope we can turn this experience into a positive one for you.

Best regards,
Charlotte