Direct UnlocksReviews 3,885

Hello,

Thank you for taking the time to share your concerns. I'm truly sorry to hear about the disappointment you've experienced with the unlocking process. I understand how frustrating it must be to encounter delays and to feel unheard.

Please know that we value your feedback, and our aim is to always improve the customer experience. According to our terms, all payments and processes, including the Eligibility Check and Unlocking Payment, are clearly outlined on the checkout page before purchase (1.1,7.3). We understand the inconvenience of waiting, and we are committed to making the process as transparent as possible.

I would love the chance to look into your case further and assist you towards a resolution. As I don’t have your order details such as the IMEI, I kindly ask that you provide this information or use the Live Support on your tracking page where our team will be ready to help resolve the issues you're facing.

Your experience is important to us, and we are here to help guide you through the unlocking journey. We appreciate your patience and hope to turn this experience into a positive one.

Best regards,
Charlotte

Hello Michael,

Thank you for sharing your experience with our services. I'm glad to hear the connection with our technician went well. Regarding the constant "search" status on your phone post-unlocking, this issue can sometimes occur and may not necessarily indicate that the unlock process is incomplete.

I would recommend trying a few troubleshooting steps if you haven't already:
1. Restart your phone.
2. Make sure your phone has the latest software updates installed.
3. Try inserting a different SIM card to see if the phone connects to a new network.
4. Check your phone’s network settings and if necessary reset them.

If these steps don't resolve the issue, our support team is ready to assist you further to ensure your Galaxy A13 5G is fully unlocked and functioning with other networks. Your satisfaction is important to us, and we're committed to making sure you can fully enjoy the benefits of your unlocked device.

Please get in touch with our customer service if the problem persists, so we can provide additional support.

Best regards,
Charlotte

Hi Elvyn Santana,

Thank you so much for taking the time to leave us your feedback! We're delighted to hear that your unlocking process was efficient and that our technician provided you with exceptional service, keeping you informed every step of the way. We pride ourselves on great customer care and a smooth unlocking experience, so it's wonderful to know this was reflected in your interaction with us.

If there's anything more we can do to assist you or enhance your experience, please don't hesitate to reach out.

Warm regards,
Charlotte

Hello Daniela,

Thank you for taking the time to leave a review. I understand that you're concerned about the payments made for your Motorola Moto Edge 2021 unlock. I'm here to clarify and ensure you that your payments have facilitated the services required to unlock your phone from Verizon USA.

To recap, you’ve successfully completed three steps: the Eligibility Check for $28.99, the Standard Unlock for $50.00, and the necessary Remote USB Unlock for $151, due to your Motorola not prompting for an unlocking code with a non-Verizon SIM card inserted. Each step is vital, and the costs are clearly outlined before the purchase.

Now that your order status is "Unlock Complete," your Motorola should be unlocked and ready for use with different networks. If by any chance you're still facing issues, please make sure to follow the instructions provided and double-check that your device is compatible with the new network. Rest assured, our team ensures that all aspects of the service are communicated upfront and strives to provide a seamless experience.

We appreciate your business and hope you can now fully enjoy the freedom of an unlocked device. If there's anything specific you need assistance with or further clarification, I'm here to help!

Best regards,
Charlotte

Hello Yasser,

Thank you for reaching out and sharing your concerns. I understand the frustration of encountering additional costs. The process does indeed consist of two stages – the Eligibility Check and the Unlocking Payment – which are both explained on our checkout page before the purchase is completed.

To clarify, you've completed both stages: an Eligibility Check for £23.99 and a Standard Unlock for £26. The total price for our services amounts to £49.99, as you've noticed. We always aim to be transparent with our pricing and apologize for any confusion experienced.

As your order status shows "Unlock Complete", your Galaxy S23 Ultra should now be unlocked from the Open Europe network. If you feel there's something not quite right, please let us know, and we'd be happy to guide you through any additional steps that may be needed to ensure you can fully enjoy your unlocked device.

We value your patronage and are here to support you through any post-unlock issues you may encounter.

Best regards,
Charlotte

Hello,

I'm sorry to hear you're disappointed with the process. I understand it can be frustrating to encounter additional costs, and I’d like to clarify why that might happen. After the initial Eligibility Check to ensure your phone can be unlocked, there is a separate cost for the Unlocking Payment.

We make sure all costs are transparent and outlined at the checkout page before any purchase is made. These steps are necessary for providing a tailored unlocking solution for your phone.

Regarding refunds, our policy is designed to be fair and give refunds where due—for example, if the unlocking code doesn't work after technician consultation, or if the service fails for eligible reasons. In cases where the criteria for refunds aren't met, we can often offer solutions such as credit notes.

If your order's status is awaiting payment and you wish to proceed, we're here to support you and get your phone unlocked.

Lastly, if you’re unable to reference your order due to the absence of an IMEI number, I recommend using the Live Support feature on your tracking page for personalized assistance to resolve the issue.

Best regards,
Charlotte

Hello!

Thank you for taking the time to share your experience with us. I understand you're feeling frustrated with the payment process. It's important to know that the initial cost you pay includes the Eligibility Check for your phone which is a necessary step to determine the unlocking process. If your phone is eligible, then an Unlocking Payment is required to proceed with the service, as outlined on the checkout page prior to purchase.

There are instances where certain phones may be more challenging to unlock, and while we do our best, some factors may prevent the unlock from being successful. As our terms state, if we can't unlock your phone after having tried a Premium Service, we will provide a full refund for both Standard and Premium Service payments.

We'd like to ensure we resolve your concerns to the best of our abilities. If you could please provide us with the IMEI of your device, it will help us to locate your order and assist you further. You can also use the Live Support on your tracking page for immediate assistance.

Thank you for your patience and understanding. We're here to help make this right for you.

Hello Mr. Riggott,

Thank you for taking the time to share your experience with us. I'm glad to hear that the unlocking of your iPhone 13 was successful and completed swiftly.

I understand your concerns regarding the payment process. Please let me explain that the initial payment of £11.99 you made was for the Eligibility Check, which is a necessary step to ensure your phone can be unlocked. Following this, the additional £26 was for the Standard Unlock service itself. We strive to make our pricing clear and both costs are outlined on the checkout page before any purchase is made.

We value your feedback and will certainly take it on board as we continue to improve our service. Our goal is to make sure our customers have a straightforward and positive experience.

If there is anything else we can assist you with, or if you need further clarification, please don't hesitate to get in touch.

Warm regards,
Charlotte

Hola Ricardo, gracias por comunicarte con nosotros y lamento saber que tu iPhone 14 Pro aún no se ha desbloqueado. Puedo ver que completaste exitosamente la verificación de elegibilidad con un pago de $28.99 y también pagaste $81 por el desbloqueo estándar para tu teléfono bloqueado en Xfinity USA. Dado que el estado de su pedido es "Reportado como no desbloqueado, esperando comentarios de los clientes", estamos interesados en resolver este asunto lo antes posible. Es importante que comprendamos por qué el desbloqueo no se realizó correctamente. ¿Podría brindarnos sus comentarios o cualquier mensaje de error que pueda estar recibiendo? Esto nos ayudará enormemente a garantizar que podamos ayudarle más y trabajar para desbloquear con éxito su teléfono. Entendemos los inconvenientes que esto pudo haber causado y agradeceríamos la oportunidad de corregir la situación. Continúe con el proceso proporcionando los comentarios solicitados y haremos todo lo posible para resolver este problema según los términos mencionados en nuestro acuerdo de servicio y política de reembolso.

Hi Shane,

I'm truly sorry to hear about the difficulties you've experienced with your unlocking process. I completely understand how frustrating it can feel when things don't go as planned. It looks like you've already gone through the Eligibility Check and made the payment for the Standard Unlock, which is great progress.

As your Galaxy A13 5G status is showing "Hard-Locked," and standard codes haven't worked, it seems we need to move forward with a Remote USB Unlock to help resolve this issue for you. This service is specifically designed to assist with hard-to-unlock devices that standard codes can't address.

I noticed you mentioned a refund concern. According to our policy, for hard-locked devices, we typically provide a credit note which can be used towards a Remote USB Unlock, which is the next step in unlocking your phone. This approach ensures that the value you've invested so far is not lost and works towards completing the service you need.

I recommend taking advantage of the credit note to try the Remote USB Unlock service. Our dedicated team will do their utmost to ensure that your Galaxy A13 5G is unlocked promptly.

Please let me know if you would like to proceed with the Remote USB Unlock or if there's any way I can assist you further, Shane. Your satisfaction is our priority, and we're here to make sure you have a positive experience.

Best regards,
Charlotte

Hello William,

Thank you for taking the time to share your experience. We're thrilled to hear that we were able to successfully unlock your Samsung Galaxy S9+ despite the holiday season's busy schedule. Your satisfaction is our priority, and we're glad to have come through for you.

If you need any further assistance or have additional questions in the future, we're here to help. Enjoy the freedom of your unlocked device!

Warm regards,
Charlotte

Hello Colton,

I'm truly sorry to hear about the disappointment with the service you've experienced. It's never our intention to leave you feeling this way. We strive to be transparent with our process, which includes an Eligibility Check at $28.99, and if eligible, a further Standard Unlock fee of $50.00. These steps are outlined on our checkout page and are part of ensuring we provide the right service for your needs.

Regarding your order status of "Hard-Locked," I understand this is frustrating. According to our "Refund Policy," hard-locked phones, by the carrier, do not qualify for a refund but we do issue a credit note as outlined:

"Any unlocks which come back as Hard-Locked by the network will be refunded in the form of a Credit Note, due to the amount of work required in attempting to perform this unlock."

I can confirm that since you've paid for both the Eligibility Check and the Standard Unlock, you have been issued a credit note, which can be used against a different service in the future. While a cash refund isn't possible in this scenario, the credit note is our way of acknowledging the situation and still offering value for the services rendered.

I'd like to encourage you to continue the process and use your credit note for any of our other services that may benefit you. If there's anything specific I can assist you with, or if you have further inquiries, do feel free to reach out. We truly value your business and the opportunity to make this right for you.

Warm regards,
Charlotte

Hello,

Thank you for taking the time to express your concerns. I'm sorry to hear that there has been some confusion regarding the payment structure for our unlocking service. I'd like to clarify that the initial $28 charge is for the Eligibility Check which determines if your phone can be unlocked. As outlined on the checkout page, once eligibility is confirmed, there is an additional cost for the actual Unlocking Payment. These two steps are necessary to ensure a secure and accurate unlocking process for your device.

Our terms clearly state that the Eligibility Checks are non-refundable since the service is performed to assess whether your phone can be unlocked. The reason we cannot offer a refund at this stage is because we have already incurred costs in performing this check.

I understand this can be frustrating, and I truly apologize for any inconvenience this may have caused. If your phone is confirmed to be unlockable and you decide to proceed with the second payment, we'll be dedicated to making sure your phone is unlocked successfully.

If you have any further questions or if there is anything specific you'd like assistance with, please don't hesitate to reach out to us through our Live Support on your tracking page, and we'll be more than happy to help. It's our goal to ensure that you end up satisfied with our service.

Best regards,
Charlotte

Hola Daniel, muchas gracias por tus comentarios y por elegir nuestro servicio para desbloquear tu iPhone 13 Pro Max de T-Mobile USA. Nos alegra saber que nos encontró confiables y que cumplimos con el servicio en el plazo prometido. Nos esforzamos por brindar un servicio de calidad y estamos aquí para ayudarlo con cualquier necesidad o consulta adicional que pueda tener sobre el proceso de desbloqueo o cualquier otro servicio que ofrezcamos. Disfrute de su teléfono recién desbloqueado y no dude en ponerse en contacto si necesita más ayuda. Saludos cordiales, Carlota

Hello Richard,

Thank you for taking the time to reach out and share your experience. We sincerely apologize for any confusion or inconvenience you’ve faced with our service. I understand you’re feeling frustrated, as you've discovered that your iPhone 13 Mini on the EE network was already unlocked.

Our goal at Direct Unlocks is to provide a seamless and helpful service to our customers, and we always strive for transparency during the unlocking process. The information regarding EE iPhones being unlocked as standard is indeed correct for phones purchased directly from EE after a certain date; however, this may not be the case for all iPhones or those purchased from other retailers or second-hand. Our service is designed to assist customers who are unsure of the lock status of their devices or those whose iPhones are indeed locked to a network.

We appreciate your feedback and will take it into account to improve our services and ensure our customers have all the information they need before making a payment.

Since your unlock status is "Unlock Complete," and based on the terms and conditions stated, as well as the refund policy, we typically wouldn't issue a refund as the eligibility check and unlocking service were completed as per your request. However, we value our customer satisfaction highly, and in recognition of your situation, we would like to find the best way to assist you further.

Please, contact our support team quoting your order number, and we will see how we can make this situation better for you, possibly by offering a credit note that could be used for future services, in case you or someone you know may benefit from it.

Once again, we sincerely apologize for any misunderstanding, and thank you for bringing this to our attention. We're here to help and hope to find a resolution that you find satisfactory.

Warm regards,
Charlotte

Hello Beaudarick,

Thank you for taking the time to leave a review about your experience. It's great to hear that your TCL T603DL has been successfully unlocked, and that the service was delivered swiftly. We understand your concerns about the cost, and we want to reassure you that pricing reflects the comprehensive checks, the unlocking service itself, and the convenience our service offers. We strive to be transparent with our fees, which are presented during the checkout process as you've experienced with the Eligibility Check and the Standard Unlock payment.

We're here to assist with any further needs you might have. Should you require our services again in the future, do remember that our team is dedicated to offering top-notch support.

Enjoy your unlocked device!

Warm regards,
Charlotte

Hola Abrahan, Muchas gracias por tus comentarios y por compartir tu experiencia con nuestro servicio de desbloqueo. Nos alegra saber que encontró nuestro servicio confiable y seguro y que tomó su decisión basándose en reseñas y recomendaciones positivas. Es fantástico saber que el proceso de desbloqueo de su Motorola XT2239-9 se realizó sin problemas y que el servicio satisfizo sus necesidades. Trabajamos arduamente para garantizar que nuestros procesos sean transparentes, fáciles de seguir y efectivos, por lo que escuchar su satisfacción realmente significa mucho para nosotros. Si necesita más ayuda o tiene más preguntas, no dude en comunicarse. ¡Disfruta de la nueva libertad con tu dispositivo desbloqueado! Saludos cordiales, Carlota

Hello Sharee,

We're delighted to hear that your unlock was successful and completed in less than the expected time frame! We always aim to provide a swift and efficient service. Regarding the extra cost, we truly appreciate your feedback and understand your concern. Please know that all costs are mentioned during the checkout process, where we clearly outline the Eligibility Check and the Standard Unlocking Payment, and if applicable, any additional cost for Premium Services based on the specific criteria of your phone.

We're glad that you found value in our service in the end, and thank you for choosing us based on the positive reviews. It's wonderful customers like you that make our efforts so rewarding.

If you have any further questions or concerns, we're here to help. Enjoy your now-unlocked iPhone 13 Pro Max!

Warm regards,
Charlotte

Dear Williams,

Thank you for taking the time to leave us your thoughts. We're glad to hear your iPhone 12 Pro has been successfully unlocked, although we understand that time is of the essence and any delay can be frustrating.

As outlined in our terms and conditions, the delivery times provided are based on averages and can vary due to a number of factors. That said, we always strive to complete the unlocking process as swiftly as possible.

We appreciate your patience and hope that the freedom to use your phone with any network will bring you great benefits. Should you need any further assistance or clarification, please don't hesitate to reach out.

Best regards,
Charlotte
Direct Unlocks Customer Care