business logo of Direct Unlocks

Direct UnlocksReviews 3,884

4.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


+423
How would you rate Direct Unlocks?
grey star
grey star
grey star
grey star
grey star

Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

quality
1,948
This company responds to reviews on average within 0 days

Instant Feedback

21,871 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Pedro T.
Unfollow Pedro T.
Send Message
Share Review
Report Review

My phone had a carrier specific sim card lock, and no one could help me unlock it, not even my phone company. My phone took about 2 hour to get it unlocked but they were able to fix it. Great company

Date of experience: December 23, 2023
Texas
1 review
0 helpful votes
Follow Cheyenne F.
Unfollow Cheyenne F.
Send Message
Share Review
Report Review

Great customer service
December 22, 2023

Not to long to wait. Great customer service. However it didn't unlock my phone

Date of experience: December 22, 2023
Mexico
1 review
0 helpful votes
Follow julio Q.
Unfollow julio Q.
Send Message
Share Review
Report Review

Great service.
December 20, 2023

Very easy and fast,iphone 11 unlocked in just 10 minutes,highly recommended.

Date of experience: December 20, 2023
GB
1 review
0 helpful votes
Follow R D.
Unfollow R D.
Send Message
Share Review
Report Review

Iphone 11 unlocked
December 20, 2023

Great service very prompt, I would have given your service 5 stars exempt for having to make 3 separate payments to unlock my phone at short notice( web site gives the impression of 1 off payment)

Date of experience: December 20, 2023
GB
1 review
0 helpful votes
Follow Rachel Y.
Unfollow Rachel Y.
Send Message
Share Review
Report Review

Efficient service
December 20, 2023

Efficient and easy service, cheeky with making u pay twice with no prewarning but can't complain

Date of experience: December 20, 2023
New York
1 review
0 helpful votes
Follow John N.
Unfollow John N.
Send Message
Share Review
Report Review

Nice
December 19, 2023

Great service from the platform...Will definitely recommend the site to more people.

Date of experience: December 19, 2023
DO
1 review
0 helpful votes
Follow Santiago L.
Unfollow Santiago L.
Send Message
Share Review
Report Review

Excelente
December 19, 2023

Muy buena, rápido y sin problemas, la recomiendo al cien por ciento, confiable y buena comunicación

Date of experience: December 19, 2023
Pakistan
1 review
0 helpful votes
Follow Abu S.
Unfollow Abu S.
Send Message
Share Review
Report Review

Totally scammed
December 26, 2023
Updated review

It costs me 116$ dollars... and 15 days of waiting... i got nothing. My hard earned money vanished. They gave me credit note which is totally worthless... i dont have another phone nor i have money to purchase a phone and again scammed with these lowballers. Im from pakistan and never ever will spend my money to anyother website in future. My bank alone costs me way more than TAXES on three different transactions... 7$ dollor 29$ dollor 77$...

+1
Date of experience: December 19, 2023

Recommended
December 5, 2023
Previous review

Recommended

Date of experience: December 5, 2023
Arkansas
2 reviews
0 helpful votes
Follow Belinda I.
Unfollow Belinda I.
Send Message
Share Review
Report Review

Would definitely recommend
December 19, 2023

Easy and fast. Very satisfied with the service I received. I would definitely recommend them to family or friends.

Date of experience: December 19, 2023
California
1 review
0 helpful votes
Follow Ounissi S.
Unfollow Ounissi S.
Send Message
Share Review
Report Review

Phone Unlock
December 26, 2023

"Directunlocks is a scam. Directunlocks use clever wording to fool users. You will first see a small amount less than $30 on home page with a button unlock now. Then you will be redirected to a page with another clever wording. You will never get your phone unlocked. You just be moved to the next step, where you have to pay more each time"

Date of experience: December 18, 2023
North Carolina
1 review
0 helpful votes
Follow Michael G.
Unfollow Michael G.
Send Message
Share Review
Report Review

Fantastic Service
December 16, 2023

I was very skeptical at first that this service wasn't going to work. My husband tried it first and his phone was unlocked within a few hours. I decided to try this service and after a few hiccups my phone is now fully unlocked. Thank y'all so much.

Date of experience: December 16, 2023
GB
1 review
0 helpful votes
Follow Paryss C.
Unfollow Paryss C.
Send Message
Share Review
Report Review

Scam, stay clear!
December 26, 2023

I used this website to unlock my phone from EE Network, I've waited 7 days and it's still not unlocked! I have contacted my bank for my money back (luckily I purchased on a credit card) and reported this as a scam.

Date of experience: December 16, 2023
Tennessee
1 review
0 helpful votes
Follow Andrew A.
Unfollow Andrew A.
Send Message
Share Review
Report Review

Beware! Scam artists!
December 22, 2023

This company is a scam. They keep your initial funds, then charge you $50.00 more. After that, they inform that they can't complete the unlock unless you pay even more funds. Don't fall for it. I have requested a refund multiple times and they keep trying to get me to pay more money. I will be warning people every way that I can. Scam artists…

Date of experience: December 15, 2023
GB
1 review
0 helpful votes
Follow Nick F.
Unfollow Nick F.
Send Message
Share Review
Report Review

Borrowed a phone off a friend whilst mine was being fixed. The phone was locked. I didn't know which network it was locked to and paid £4.99 to this company to find out which company. Naively I then paid a further £23.99 for the unlock code - only to be asked for a further £30 to release the codes. I stopped before this thankfully, and found out you can get these codes free from the Networks websites. I emailed the company for a refund of the £23.99 as the order was not completed. They then sent me the unlock code without the need for a further £30. My phone was already unlocked at this point so the code was useless. I emailed again asking for the refund and they have failed to reply. You DO NOT NEED this website. Unlock codes can be obtained free from the phone company's websites.

Date of experience: December 14, 2023
Ohio
2 reviews
0 helpful votes
Follow Josiah P.
Unfollow Josiah P.
Send Message
Share Review
Report Review

What a scam!
December 21, 2023

The website is extremely misleading about what you will pay; they have it big and bold that it's ONLY $28.99 and then hidden in grayed-out fine print that it will be much more. Once you check out, they have you locked into their scam, and you can't get your money back, or they will blacklist your phone. I could buy a new phone for the price they are demanding after you pay the unlock fee. Literal blackmail.

Date of experience: December 14, 2023
California
1 review
0 helpful votes
Follow Tom V.
Unfollow Tom V.
Send Message
Share Review
Report Review

Great Service
December 14, 2023

Paid the 75 dollars and boom unlocked………. No other issues.

Date of experience: December 14, 2023
GB
1 review
0 helpful votes
Follow Mandy L.
Unfollow Mandy L.
Send Message
Share Review
Report Review

Very dissatisfied! Can get it unlocked cheaper than going through the website Vodafone recommended, which when my contracts finished even though I've been with them over 20 years I will be leaving Vodafone!

Date of experience: December 13, 2023
Texas
1 review
0 helpful votes
Follow Tania J.
Unfollow Tania J.
Send Message
Share Review
Report Review

Skeptical at first; definitely worth it
December 13, 2023

I was really skeptical at first that this wouldn't work but I got my unlock code within 3 days! It was cheaper and faster than the other sites i looked at, but definitely worth it

Date of experience: December 13, 2023
Ohio
1 review
0 helpful votes
Follow Ashley C.
Unfollow Ashley C.
Send Message
Share Review
Report Review

It really works and totally worth it!
December 13, 2023

I had just bought a brand new straightalk phone for my daughter. Straight talk wouldn't unlock it without either a 3month service plan or I had to pay 300$. I google unlock hacks for straightalk and stumbled upon this site. I was hesitant at first. A 100$ is a lot of money these days when everyone is trying to survive but it was way better then buying 3 months service plan for a service that doesn't work in my area. So I said why not try it. I was not disappointed. It took a couple of days. Checking the status every few hours and biting my nails hoping it wasn't a scam. But 2 days later I got the unlock code in my email. Followed the directions and now I have a happy kid and saved a great deal of money. I have already started telling my friends and know I can trust this site to do what they say they can do. Thank you because I don't know what I would have done if this didn't turn out. You not only unlocked the device but you also saved me a ton of money I can use elsewhere. Thanks guys you rock!

Date of experience: December 13, 2023
New York
1 review
0 helpful votes
Follow Tom M.
Unfollow Tom M.
Send Message
Share Review
Report Review

Misleading
December 19, 2023

Couldn't unlock and instead of refunding me they gave me credit for future use, 87 bucks..

Date of experience: December 12, 2023