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Direct UnlocksReviews 3,883

4.0

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

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21,871 reviews

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Mexico
1 review
0 helpful votes
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Funciona.
December 11, 2023

Yo pensé que podía ser scam, pero me funcionó para el iPhone 13. Esperé alrededor de 12-15 hrs. Y ahora lo puedo usar sin problema.

Date of experience: December 11, 2023
GB
1 review
0 helpful votes
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Good service
December 10, 2023

The service was good but I had to wait almost a week before receiving the codes to unlock my device. Direct Unlocks kept me upto date with what was happening on the site rather than emailing which would have been better.

Date of experience: December 10, 2023
France
1 review
0 helpful votes
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Pas arrivé à me servir des codes et j'aimerais être remboursé de mon achat saisie sur mon compte bancaire!

Date of experience: December 10, 2023
Texas
1 review
0 helpful votes
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Best experience
December 9, 2023

Thank you so much i the first i thought this is just a scam or so but it's true they did it and finally i can use my sim card on my iPhone

Date of experience: December 9, 2023
Brazil
1 review
0 helpful votes
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Satisfeito e um pouco insatisfeito
December 16, 2023

Meu celular consta como desbloqueado no banco de dados, porém eu resetei ele, e ele tá pedindo senha de 6 dígitos, ou seja, continua inativo pra uso

Date of experience: December 9, 2023
GB
1 review
0 helpful votes
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Excellent experience
December 9, 2023

Process was straight forward and easy to undertake

Date of experience: December 9, 2023
GB
1 review
0 helpful votes
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Samsungs10+
December 9, 2023

Overall experience was really good,but price was a shock to pay £11.99 and think that was payment,and then to be asked for another £36 I thought overall a bit expensive so wasn't happy with the price.

Date of experience: December 9, 2023
New York
1 review
0 helpful votes
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Great
December 8, 2023

The service is highly appreciated. Especially when breaking up with phone companies after so many years and they are not trying to give you your device. Or even release your number. I had issues with T-Mobile for many years now and it was just that time to let them go. Well they didn't want to let my phone number go or my devices that were paid off. It might have taken a few days but I am very please I was able to keep my phones that i spent hundreds of dollars on. When I has a concern about the unlocking process and i needed to reach out to support they answered and answered with a valued explanation.

Date of experience: December 8, 2023
Utah
1 review
0 helpful votes
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Iphone 11 unlock
December 8, 2023

I didnt catch the fine print on the first page of the initial unlocking. You should really put the total cost up front. But I am pleased with the outcome and total cost.
Thank you

Date of experience: December 8, 2023
VE
1 review
0 helpful votes
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Excelente
December 7, 2023

Wao me sorprendo bastante son muy eficiente no hay rechazo

Date of experience: December 7, 2023
Mexico
1 review
0 helpful votes
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Go somewhere else
December 14, 2023

Try to find someone else who can actually unlock your phone.

Date of experience: December 7, 2023
New Jersey
1 review
0 helpful votes
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Happy
December 6, 2023

Site works great I love it a lil worried at the first thought it was a scam turn out to be a great site will definitely use again.

Date of experience: December 6, 2023
Michigan
1 review
0 helpful votes
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Waste of time/money
December 13, 2023

Paid a total of 80 dollars to have my phone unlocked then get hit with a $255 dollar charge to finish my process. I will never use they scaming $#*! again. Won't even refund my money back, applied a 50 dollar credit to a service I will not use. TERRIBLE

Date of experience: December 6, 2023
Alabama
1 review
0 helpful votes
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Bad service
December 13, 2023
Updated review

Still Not working. They should know my phone is not compatible with AT&T as I told them the carrier I want to use but they lure me to pay for an expensive service to unlock my phone then throw itaway because it's outdated. Bad experience and waste of money. Scammers and fraud company

Date of experience: December 6, 2023

Still Not working
November 27, 2023
Previous review

Still Not working

Date of experience: November 27, 2023
Minnesota
1 review
0 helpful votes
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Good company a little high priced
December 4, 2023

They failed to tell you that after you make a first payment. There's an extra $50 payment. I didn't care for that. And I didn't care for the wait time But overall i'm satisfied customer because it did work!

Date of experience: December 4, 2023
New York
1 review
0 helpful votes
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It worked
December 3, 2023
Updated review

I had to make two payments,one to find out the there was still a balance owed on the phone. The second payment was to pay off the balance and unlock the phone. Direct Unlocks negotiated a lower price with the cell service to pay of the phone. So I got the phone payed off and unlocked for less money than just paying the balance owed on the phone from the cell service.

Date of experience: December 3, 2023

Credit card denied twice had to use worldpay
November 22, 2023
Previous review

Credit card denied twice had to use worldpay

Date of experience: November 22, 2023
Texas
1 review
0 helpful votes
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Unlock my phone
December 3, 2023

The service was very good and knowledgeable. It took a while but it was worth it.

Date of experience: December 3, 2023
RU
1 review
0 helpful votes
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Scammers
December 9, 2023

These are the most common scammers. They take money and do nothing. They simply promise to solve the issue of unlocking your smartphone, but they will not do this. I also paid money and nothing has happened for a month now. These are simple deceivers. Do not use their services.

Date of experience: December 2, 2023
Slovakia
1 review
0 helpful votes
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I'm using this service for the second time because they do their job. However I'm very disappointed by the billing process. The price on their site which you initially pay does not reflect the final amount which you will need to pay to make the phone unlocked. And the second payment is in several times higher than the first one. I consider this as misleading.
However, I have to admit, that the service works and I also consider it as reliable. I got both phones unlocked but it took a huge amount of money. Actually it would be easier to buy an unlocked device instead of getting the locked one and then unlock it.
Would I recommend this service? In general - yes, but probably as a backup variant if you can't get the phone unlocked elsewhere.
I personally like the services which show you the final price at the beginning much more.

Date of experience: December 2, 2023
Ghana
1 review
0 helpful votes
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It worked successfully for me
December 1, 2023

I tried unlocking my device months ago which they made me pay a couple of fees. But then the device wasn't unlocked. About 3 days ago I found out that they gave me credit as a refund which I was able to used as payment to unlock another device. It worked out successfully

Date of experience: December 1, 2023