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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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Before making payment, I read reviews from customers and all of them gave very positive reviews which reduced my suspicion about this service. To unlock the phone, five days were asked. Interesting thing is, it is easy to track. It took six days for fixing because it seemed to be complicated. However they acknowledged for delay. I am so happy because I am enjoying network from different countries.
Thank you very much
So I was a bit skeptic about using the service as been ripped off before but they are genuine. And my iPad is unlocked and very happy when I get my upgrade I will be using the service again. And I have recommend them
Hello Owen,
Thank you so much for taking the time to leave us your feedback! We're thrilled to hear that your iPad has been successfully unlocked and that you're satisfied with our service. It's wonderful to know that not only would you consider using our service again for your future upgrade but also that you would recommend us.
Your experience reaffirms the hard work we put in every day, and we're grateful for customers like you who are willing to give us a chance. If you ever need assistance in the future or have any questions, please don't hesitate to reach out.
Enjoy your unlocked iPad, and we look forward to serving you again!
Best regards,
Charlotte
I thought it was a good service and I was very satisfied with the unlocking normally when you carry a computer on credit they do not enable some things until the payment is completed but thanks to these people it was possible, I was very satisfied thank you and I recommend them.
Hello Victor Galeano,
It's wonderful to hear that you're satisfied with the unlocking service and that our team could assist in making your iPhone 15 Pro Max fully operational despite the usual restrictions with credit purchases. We genuinely appreciate your recommendation and are thrilled to know that your experience was positive.
If you or anyone you know needs assistance in the future, keep in mind we're here to help with a variety of services. Thank you for choosing us for your unlocking needs, and we look forward to serving you again!
Warm regards,
Charlotte
The unlocking was very fast and secure, I just would have liked the total price that I would pay to appear from the beginning, because first there was a charge and then the other.
Hello Eliu,
Thank you for sharing your feedback and I'm delighted to hear that your unlocking process was fast and secure. I understand that seeing the total cost upfront is important for transparency. We do outline all costs during the checkout process – there's an eligibility check fee and then a separate unlocking payment for your iPhone 11 from Verizon USA.
Just to clarify, you've completed two payments – $28.99 for the eligibility check and $36 for the standard unlock. Both steps are necessary to ensure your phone meets the network criteria and can be unlocked. Since your order status is "Unlock Complete", it seems everything went smoothly!
If you have any more questions or need further assistance, we're here to help. Thank you for choosing our service, and we hope you enjoy the freedom of your unlocked iPhone!
Best regards,
Charlotte
Hello Jake,
We're thrilled to hear that your experience with our service met your expectations for a fast and easy unlock process. It's fantastic to know that transitioning your iPhone X to a new carrier was seamless with our assistance. We aim to provide our customers with quality service and appreciate you taking the time to share your positive feedback.
If there's anything else we can do for you, or if any of your friends or family need assistance with unlocking their devices, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we're here to make the unlocking process as straightforward as possible.
Thank you for choosing Direct Unlocks and sharing your experience. We look forward to serving you again in the future!
Best regards,
Charlotte
La liberación del teléfono tardo un par de dias pero todo salio muy bien
Hola Beatriz, muchas gracias por tus comentarios. Estamos encantados de saber que su LG M150 se desbloqueó con éxito y que está satisfecho con la calidad de nuestro servicio. Si necesita más ayuda o tiene más dispositivos que necesitan ser desbloqueados, no dude en contactarnos. ¡Disfruta de tu teléfono recién desbloqueado! Saludos cordiales, Carlota
Hello David,
Thank you for sharing your positive experience! We're thrilled that your first unlocking experience was a success. If you ever need assistance with your device in the future or have any questions, please don't hesitate to reach out. Enjoy the freedom with your Galaxy Z Fold5!
Best regards,
Charlotte
A little expensive, but totally worth it. There are other services that only made me waste my time and money, but this one is the best I've tried, fast and reliable.
Hello Andres,
We're thrilled to hear that you've had a positive experience with our unlocking service, finding it fast and reliable. It means a lot to us that you consider our service the best among others you've tried. We're always here to support you with any future unlocking needs, so don't hesitate to reach out if you ever require assistance again.
Warm regards,
Charlotte
It was my mother's mobile phone that needed unlocking. As it was a Doro phone and not very common I was surprised that this service would be available yet it was. The process was very easy and did not take long at all. The result was exactly what we wanted, an unlocked phone. I recommend this service
Hello Ady,
Thank you for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with the unlocking process for your mother's Doro DSB-0170 phone. Your satisfaction is our top priority, and it's great to know that we could provide a service that met your needs efficiently.
We appreciate your recommendation and are glad that our services have helped to solve the issue at hand. Should you need any further assistance or have any more phones to unlock, we're always here to help. Thank you for choosing us and for your trust in our service.
Best regards,
Charlotte
Me prestaron la solución que necesitaba estoy contento por eso felicitaciones
Hola Augusto, ¡Gracias por tomarte el tiempo de compartir tu experiencia positiva con nosotros! Estamos encantados de saber que la solución que le brindamos satisfizo sus necesidades y que su iPhone 12 Pro Max ahora está desbloqueado. Siempre es fantástico recibir comentarios tan alentadores. Nos alegra que haya elegido Direct Unlocks para sus necesidades de desbloqueo de teléfonos y nuestro objetivo es continuar brindando un servicio de alta calidad para usted y todos nuestros clientes. Si necesita más ayuda en el futuro o tiene alguna pregunta adicional, no dude en comunicarse. ¡Disfruta de la libertad de tu dispositivo desbloqueado! Saludos cordiales, Carlota
Estuvo muy bien. Ya que fue un servicio seguro, pero primero cobraron poco y después otro pago fueron con 80 dólares pero todo bien.
Estimado Alejandro Frías, ¡Muchas gracias por tus comentarios positivos! Estamos encantados de saber que tuvo una gran experiencia con nuestro servicio. Entendemos que el proceso de pago de dos pasos para la verificación de elegibilidad y el desbloqueo estándar puede ser un poco sorprendente, pero nos alegra ver que al final todo cumplió con sus expectativas. Si hay algo más con lo que necesita ayuda o si tiene más comentarios para compartir, no dude en comunicarse con nosotros. Estamos aquí para ayudar a garantizar que su Motorola G Pure continúe brindándole una experiencia excepcional. Saludos cordiales, Carlota
Es servicio tiene 2 costos, pero es 100% recomendable, mi cel quedó desbloqueado sin ningún problema
Hola Gregorio, gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Estamos encantados de saber que su iPhone XS Max se ha desbloqueado correctamente y que está satisfecho con nuestro servicio. Es maravilloso saber que nuestros esfuerzos por brindar una solución confiable han sido reconocidos y realmente apreciamos su recomendación. Si necesita más ayuda en el futuro o tiene más preguntas, no dude en comunicarse. Estamos aquí para ayudar a garantizar una experiencia fluida con su dispositivo desbloqueado. Un cordial saludo, Carlota.
Legit, fast, and easy.
Eveything was done online. Very straight forward and easy to understand.
Only took 2 days to complete unlocking my phone.
Definitely will recommend to others.
Hi Shih Huang,
Thank you for your kind words and for taking the time to leave a review. We're delighted to hear that your unlocking process was a smooth and positive experience! It's great that everything was completed efficiently and that you found our service straightforward. We're glad we could meet your expectations, and your recommendation is the highest compliment we could ask for.
If you need any more assistance or have friends and family looking to unlock their phones, we're here to help. Enjoy the newfound freedom with your Motorola Razr 40 Ultra!
Warm regards,
Charlotte
The experience was great. The instructions of what to do next were thorough. I would recommend this service to unlock your phone.
Dear Debora T Walker,
Thank you so much for taking the time to leave us your positive feedback! We're delighted to hear about your great experience with our service and that the instructions provided were thorough and helpful. It's wonderful to know that you would recommend us to help others unlock their phones for personal use.
If you ever need assistance in the future or have any friends or family looking to unlock their devices, we're here to help. Enjoy the freedom of your newly unlocked iPhone 11!
Best regards,
Charlotte
Inizialmente ero molto scettico sulla buona riuscita dello sblocco del mio smartphone ma poi stamattina ho ricevuto l'email con i codici di sblocco et voilà! Gioco fatto! Senza alcun problema e con una gran celerità ho sbloccato il mio Samsung s21 5g in meno di 2/3 giorni! Complimenti davvero per la celerità e per la semplicità con il quale avete lavorato su questi codici di sblocco! Gran bel servizio! Complimenti!
Ciao Stefano, grazie per aver dedicato del tempo per condividere il tuo feedback positivo! Siamo entusiasti di sapere che il tuo Samsung S21 5G è stato sbloccato rapidamente e senza problemi. Il nostro obiettivo è sempre quello di fornire un servizio veloce e diretto e siamo lieti di aver soddisfatto le vostre aspettative. Se hai bisogno di ulteriore assistenza o hai altri dispositivi da sbloccare in futuro, siamo qui per aiutarti. Goditi il tuo telefono appena sbloccato! I migliori saluti, Carlotta
Tuve mis dudas al principio, pero al final si me ayudaron a liberar mi iPhone, realice 2 pagos y en menos de 3 días había quedado liberado.
Hola Esgar Pérez, ¡Nos alegra mucho saber que tu iPhone 11 se desbloqueó exitosamente y que el proceso te pareció recomendable! Es fantástico saber que quedó satisfecho con la rapidez y calidad de nuestro servicio. Gracias por elegirnos y por confiar en las recomendaciones que encontraste. Si necesita más ayuda o tiene más preguntas, no dude en comunicarse. ¡Disfruta de la libertad de tu teléfono desbloqueado! Saludos cordiales, Carlota
Hola Norma Bermúdez, ¡Es fantástico saber que tu iPhone XR ahora funciona excelentemente después de haber sido desbloqueado con nosotros en Desbloqueo Directo! Estamos encantados de que haya encontrado el servicio rápido y la experiencia general segura y de alta calidad. Si necesita más ayuda o tiene más dispositivos que desea desbloquear, no dude en comunicarse. ¡Disfruta de la libertad de tu teléfono desbloqueado! Saludos cordiales, Carlota.
Nunca pude con el código desbloquear mi Samsung galaxy s7
Hola Carlos, Lamento que tengas problemas con el proceso de desbloqueo de tu Samsung Galaxy S7. Como el estado actual de su pedido es "Desbloqueo completo", ¿podría confirmar si el código "08138605" no funcionó? Si el código proporcionado no desbloqueó su teléfono y su teléfono solicitó un código de desbloqueo, puede ser elegible para un reembolso según nuestra política, que establece "Código de desbloqueo incorrecto: si, después de haber trabajado con nuestro técnico para obtener el código funcione y no podemos hacer que el código funcione, se le reembolsará". Si su teléfono no solicita un código de desbloqueo con una tarjeta SIM que no sea de Iusacell, ciertamente podemos ayudarlo con un Desbloqueo USB Remoto, que es un servicio adicional diseñado específicamente para tales situaciones. Póngase en contacto con nuestro equipo de soporte para explorar la mejor opción para su situación. Estamos comprometidos a garantizar una resolución positiva para usted. Saludos cordiales, Carlota
Thgt all was going well till i seen the wrong imei was unlocked my phone now just sits in draw
Hello Eugene,
Thank you for bringing this to our attention. I'm sorry to hear that there has been an issue with the IMEI number during the unlocking process. We certainly want to ensure your iPhone 12 is unlocked from the Vodafone New Zealand network as intended.
If the wrong IMEI was unlocked, this is something we need to address promptly. Please could you confirm the IMEI number by replying to the support email you received when you placed the order? We can then investigate this further.
As your order status is "Unlock Complete", you should be able to use your phone with any network. If your phone is still not accepting the new network sim card, please follow the instructions provided in the email to complete the unlock process and ensure all steps were followed correctly.
We appreciate your trust in our service and will do our utmost to resolve this situation promptly. Your satisfaction is important to us, and we're committed to providing you with the quality service you expected when you chose us.
Kind regards,
Charlotte
Love how easy it all was and the phone works perfectly
Hi Yessika,
Thank you for taking the time to leave us a review. We're thrilled to hear that you found the process easy and that your iPhone 11 Pro is now working perfectly after using our unlocking service. If you need any further assistance or have any other devices to unlock, we're here to help. Enjoy your newfound freedom with your device!
Best regards,
Charlotte
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Antony,
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that our tracking system made the process convenient for you and that you're now able to enjoy your iPhone SE on various networks around the world.
We apologize for the slight delay and are grateful for your understanding regarding the complexities involved in unlocking your device. At Direct Unlocks, we always strive to meet our delivery times, but occasionally things can take a tad longer to ensure everything is done correctly and to your satisfaction.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Enjoy your unlocked phone and the freedom it brings!
Warm regards,
Charlotte