On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fue muy facil el proceso, hace los cobros paso a paso y es confiable, sobre los tiempos de verificación son muy rápidos ya que te muestra una lista con todas las especificaciones y el avance del desbloqueo, al momento de hacer el segundo pagos ya es para el desbloqueo final y me decía que en 3 días y ciertas horas se hará, pero en realidad fue muy rápido y satisfactorio el resultado, hasta el momento no he tenido ningún inconveniente con este resultado. Estoy muy satisfecha.
Even though I had my phone for over 2 years, the network I bought it from would not provide the unlock code. Direct unlock was able to do this within a short space of time.
Hello S Lowers,
Thank you for taking the time to leave a review about your experience with Direct Unlocks. We're glad to hear that you selected our service based on previous positive engagements and that you needed our assistance in unlocking your Samsung Galaxy S10 Lite from EE UK.
It's great to know that we could meet your needs in a timely manner, allowing you to transition to a new network smoothly. We aim to provide efficient and reliable unlocking solutions, and your acknowledgment of this effort is greatly appreciated.
Enjoy your newly unlocked phone on your chosen network, and should you have any more queries or require further assistance, please don't hesitate to contact us.
Best wishes,
Charlotte
Excelente servicio, rápido, confiable, utilice otras páginas para intentar desbloquear y no pudieron, aquí al instante pude desbloquearlo, toma 1 día en desbloquear pero la espera vale la pena 100% lo recomiendo
Hola José, ¡Muchas gracias por tu reseña positiva! Nos alegra saber que nuestro servicio cumplió con sus expectativas y que nos recomiende. Siempre es bueno saber cuando nuestros clientes aprecian la velocidad y confiabilidad de nuestro proceso de desbloqueo. Nos alegra que nos haya elegido y que hayamos podido desbloquear con éxito su Galaxy Z Fold4. Si tiene más preguntas o necesita más ayuda en el futuro, ¡no dude en comunicarse! Un cordial saludo, Carlota.
Muy buenos en el servicio requerido
Desbloquearon mi iPhone 14 pro Max
Asistencia remota en la plataforma muy serios y comprometidos y pago en línea. Mi calificación en un 10/10 🙏 saludos cordiales desde Colombia
Hola Juan Vélez, muchas gracias por tomarte el tiempo de dejar una reseña tan maravillosa. Estamos encantados de saber que su iPhone 14 Pro Max se ha desbloqueado con éxito y que nuestra asistencia remota y el compromiso de nuestra plataforma le resultaron satisfactorios. ¡Es fantástico ver que nuestros esfuerzos resonan en nuestros clientes en todo Colombia! Si necesita más ayuda o tiene algún otro teléfono que desbloquear en el futuro, no dude en visitarnos nuevamente. ¡Saludos cordiales y disfruta de tu experiencia de iPhone desbloqueado! Un cordial saludo, Charlotte
Al.principio parece que no valla a funcionar pero si es muy seguro buen trabajo
¡Gracias por compartir tu experiencia, Giancarlos! Me alegra saber que sus inquietudes iniciales se resolvieron y que se siente positivo acerca de la seguridad y los resultados del servicio. Si hay algo más con lo que necesita ayuda con respecto a su desbloqueo, no dude en comunicarse. ¡Disfruta de la libertad con tu Galaxy S22 Ultra 5G!
These guys was absolutely awesome, when it comes on to professionalism, they communicate well and keep updating you on there progress, I would recommend anyone with phone needs check them out.
Hi Marvin,
Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with our professionalism and communication. If there's anything else you need assistance with regarding your phone, don't hesitate to reach out. And of course, telling your friends about us is the best compliment we could receive. We look forward to serving you again!
Warm regards,
Charlotte
It's going good haven't had any problems thanks a lot
Hello Jasmine,
Thank you so much for your positive feedback! We're thrilled to hear that your unlocking process for your iPhone 11 from MetroPCS USA went smoothly. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Enjoy your newly unlocked iPhone!
Warm regards,
Charlotte
Fue muy fácil comprarlo, pero tarda mucho en desbloquearlo, pero le doy las 5 estrellas cuando termine el desbloqueo completo.
Hola Alejandro, gracias por tomarse el tiempo de compartir tus comentarios. ¡Es fantástico ver que está satisfecho con la seguridad y la amplitud de nuestro servicio! Entendemos que esperar puede ser un poco molesto, pero tenga la seguridad de que siempre nos esforzamos por completar nuestros desbloqueos lo más rápido posible. Su Galaxy A13 5G ahora debería estar completamente desbloqueado y listo para usar en cualquier red, luego de enviar exitosamente sus códigos de desbloqueo. Si tiene más preguntas o necesita ayuda, no dude en comunicarse. ¡Esperamos obtener esa calificación de 5 estrellas de su parte! Saludos cordiales, Carlota
Fue muy fácil comprarlo, pero le doy las 5 estrellas cuando termine el desbloqueo completo.
Je recommande cette cité le meilleur pour tous le problème de téléphone de desbloquear
Merci beaucoup
Cher Luis Gonzalez, C'est merveilleux d'avoir de vos nouvelles et nous sommes ravis de savoir que vous nous avez choisis pour vos besoins de déverrouillage de l'iPhone 13 Pro Max. Comme le statut de votre commande indique « Déverrouillage terminé », il semble que nous ayons réussi à vous aider avec votre demande. Nous sommes heureux d'avoir pu vous aider et espérons que votre iPhone est désormais pleinement opérationnel sur le réseau de votre choix. Nous apprécions vraiment vos commentaires positifs et votre recommandation. Cela signifie beaucoup pour nous. Si nous pouvons vous aider pour autre chose, ou si vous avez des amis ou de la famille qui ont besoin de services de déverrouillage, n'hésitez pas à les contacter ou à les diriger vers notre site Web directunlocks.com. Profitez de votre iPhone nouvellement déverrouillé et merci de faire confiance à notre service! Cordialement, Charlotte
I used this service to unlock my old phone for my daughter. Although a little pricey definitely worth it
Dear Amy,
Thank you for taking the time to share your experience with us. I'm thrilled to hear that our unlocking service proved worthwhile in preparing your old phone for your daughter's use. Your decision to unlock the phone will not only extend its usability but also provide her with more freedom to choose her preferred network provider.
We understand that the costs can seem a bit steep at first glance, and we want to assure you that the fees for both the Eligibility Check and the Standard Unlock are part of the detailed process to ensure a smooth and successful unlock procedure, as outlined on our checkout page.
It's heartening to know that your choice to use our service has contributed to gifting your daughter a functional phone—we consider it a job well done! Should you ever need our services again in the future, we are here to help.
Warm regards,
Charlotte
Paid all that money and had to go somewhere else to get my phone fixed.
BIG SCAM.
Hello Ray,
I'm sorry to hear that you've had a less than ideal experience. I see that your Samsung SM-S546VL from StraightTalk USA has been successfully unlocked with the provided codes. If you still have concerns about the phone's functionality after unlocking, please let us assist you further. We're committed to ensuring your satisfaction without pursuing a refund in this situation since the service has been rendered as per our terms and conditions.
We value your business and would appreciate the opportunity to rectify any issues you're facing. If you need further assistance, don't hesitate to reach out to our support team.
Best regards,
Charlotte
Hello Linda,
Thank you for taking the time to leave a review, and I'm glad to hear that the unlock for your Samsung Galaxy S21 Ultra 5G has been successful. We strive to provide reliable services, and it's reassuring to know that it met your expectations.
We understand that sometimes the process might take longer than anticipated, and we appreciate your patience. If there's anything else we can assist you with or if you have further feedback, please let us know.
Thanks again for choosing our service, and we hope to have the opportunity to serve you again in the future.
Best regards,
Charlotte
Never even UNLOCKED my Phone [A Huawei P2019 smart], but took way too much of my money and still wanted more. Eventually approached Vodafone who told me how to unlock the concerned handset for £0.00 basically for zilch, free, Nadal,no charge. Direct Unlocks would not refund [ should I be worried,surprised or unsettled?]
Hello Mathew,
I'm sorry to hear about the difficulties you've experienced with unlocking your Huawei P smart Pro 2019. It sounds like there has been some confusion regarding the unlocking process and the associated costs. I'd like to help clarify and ensure you have a better experience moving forward.
As noted in your review, you've already made two payments - £11.99 for the Eligibility Check and £26 for the Standard Unlock. These costs are outlined upfront during the checkout process. Furthermore, according to our records, your phone's unlock status is "Unlock Complete" and the codes provided should have allowed you to unlock your device from Vodafone UK.
If your phone is not prompting for an unlocking code, it seems you may be in need of a Remote USB unlock. While this service comes at an additional fee, it is designed for situations where the handset does not request an unlock code.
We strive to offer transparent and effective solutions for unlocking phones, and we would appreciate the opportunity to assist you in completing this process. However, based on the policy you've quoted, I understand why you are concerned about further payments. We value your satisfaction and would like to make sure your phone is unlocked to your expectation.
Our support team is available to go through any additional steps that may be necessary to complete your unlock. Again, I apologize for any inconvenience you've encountered and thank you for bringing this to our attention. Your feedback is crucial in helping us improve our service.
Best regards,
Charlotte
I just contact them and the service was smooth and simple, good communication. Thanks
Hello Darien,
Thank you for taking the time to share your experience with us. We're glad to hear that the unlocking process for your AT&T USA iPhone 11 at directunlocks.com was smooth and our communication met your expectations.
Since your order is marked as "Unlock Complete," your iPhone should now be ready to use with other networks. If you have any further questions or need assistance with your unlocked device, please don't hesitate to reach out.
Thank you for choosing our service for your unlocking needs, and we hope to assist you again in the future!
Best regards,
Charlotte
Got my iPhone 15 unlocked, was expensive but that's the only way, don't fall for the gimmicky low cost ones, they don't work.
Hello Ariel,
Thank you for sharing your feedback and I'm delighted to hear that your iPhone 14 Pro Max is now unlocked. It's great that you acknowledge the value of a reliable service, even when it may come at a higher cost. We strive to provide effective solutions that stand out from less dependable options.
If you ever need assistance in the future or have any more questions, feel free to reach out. Enjoy the freedom of using your unlocked iPhone!
Best,
Charlotte
At first im hesitant but after following the simple instruction my phone was unlock
Hi Romanito,
I'm thrilled to hear that following our simple instructions led to a successful unlock of your iPhone 11 Pro! It's great that you found our service straightforward and reasonably priced. We're committed to providing quality service and support, so if there's anything else we can assist you with, don't hesitate to reach out. Thanks for choosing us for your unlocking needs, and for sharing your positive experience!
Best regards,
Charlotte
I was so nervous to do this. I thought it was a scam but it was not. Just be patient and your phone will be unlock. I would use this company again and recommend it to everyone to use. They unlock my iPhone 12 IMEI: **************. It took about two weeks for them to unlock my phone but once they did I am able to go to any carrier I like. I appreciate this company And unlocking my phone.
Hi Jessica,
Thank you for taking the time to leave us a review. I'm thrilled to hear that we were able to unlock your iPhone 12, and it's fantastic that you now have the freedom to choose any carrier you like.
Your patience is greatly appreciated, and we're so glad you found our service trustworthy and effective. It's always reassuring to hear from satisfied customers like yourself, and your recommendation means the world to us.
Enjoy your newly unlocked phone, and if you need any more assistance in the future, don't hesitate to reach out!
Best wishes,
Charlotte
Initially I had some concerns with the payments, as I had to make two and then wait two days for the unlocking of my cell phone. However, I must say that I highly recommend it. The wait was worth it, as it is an excellent service and now I can use my phone with other phone companies. Besides, if I'm traveling, I can also use it in another country. I already did the test and it worked very well. Thank you very much.
Hello Roger,
Thank you so much for taking the time to leave us this positive review! We're absolutely delighted to hear that your Galaxy Z Flip5 is now unlocked and ready for use with other carriers and abroad. It's great to know that the service met your expectations and that you're enjoying the newfound freedom with your phone.
We understand that the process might have seemed a bit lengthy and involved multiple payments, but we're so glad to see that you found it to be worth the wait. At Direct Unlocks, we strive to provide clear information about our unlocking process and any associated costs, as detailed on our checkout page, including the initial Eligibility Check followed by the Unlocking Payment.
We really appreciate your recommendation and if you ever need our services again or have any questions, don't hesitate to get in touch. Enjoy your travels and the flexibility of using your phone with any network!
Warm regards,
Charlotte
A pesar que uno siente que puede perder su dinero es 100% efectivo y recupere mi celular
Hola Anyel D, Gracias por tomarse el tiempo de dejar una reseña. ¡Estamos encantados de saber que su iPhone 15 Pro Max se ha desbloqueado con éxito y que ha recuperado el control de su teléfono! Es fantástico saber que nuestro servicio le resultó eficaz. Si necesita más ayuda o tiene alguna pregunta sobre las capacidades de su teléfono ahora que está desbloqueado, no dude en comunicarse con nosotros. ¡Estamos aquí para asegurarnos de que tengas la mejor experiencia posible con tu dispositivo recién desbloqueado! Saludos cordiales, Carlota
They're got my business. No bs. They unlock my phone on the time they said. 100% recommended. Guys it's real. Please give a shot.
Hello Sudeep,
We're thrilled to hear that you had a positive experience with our service! Thank you for choosing us to unlock your iPhone 14 Pro Max and for taking the time to leave such a fantastic review. It's great to know that our timely unlocking process and our money-back guarantee met your needs.
If you have any friends or family who might need our unlocking services, we'd love for you to recommend us. Enjoy your now-unlocked phone, and if you need any further assistance in the future, please don't hesitate to reach out.
Best regards,
Charlotte
Answer: We have 15,000 reviews on our website, 15,000 reviews on Trustpilot, 9000 reviews on SafeSite, and 14,000 reviews here. Our rating is consistently over 4.5 stars :)
Answer: Depends on whether your phone is an iPhone or Android. IPhones unlocks are delivered over the air, and android unlocks require you to enter a code.
Answer: Hi - you can use your tracking page which will give you an estimated date of unlocking.
Answer: £23.99 is approx $28.99 - but the exchange rate does fluctuate
Answer: Sadly not, that is an illegal practice and unethical.
Answer: USe the form on our website and remember to choose the network your phone is locked to. If you don't know you can purchase a network check.
Hola Nanci Rosas, Muchas gracias por tomarte el tiempo de dejarnos una reseña. Estamos encantados de conocer su experiencia positiva con el rápido y satisfactorio proceso de desbloqueo de su iPhone XR de AT&T USA. Nuestro objetivo es brindar un servicio eficiente y fluido, y es fantástico saber que hemos cumplido con sus expectativas. Disfrute de su teléfono recién desbloqueado y, si tiene más preguntas o necesita ayuda en el futuro, ¡estamos aquí para ayudarlo! Saludos cordiales, Carlota