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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Love how fast it went and daily updates given to you
I tried several unlock website, non could solve my problem. Direct Unlock came to the rescue. My phone was from my former employer and it's having some contract payments left on it. I tried to contact Apple and carrier for unlocking without success. Direct Unlocks stepped in and fixed the issue. They negotiated the payoff of the contract and unlocked the phone. I'm now enjoying my unlocked phone. I recommend this service.
Hello Tajudeen,
We're absolutely thrilled to hear that Direct Unlocks was able to resolve the unlocking issue with your iPhone 13 from AT&T USA! It's wonderful to know that you're now enjoying the freedom of your unlocked phone and that our service has met your expectations.
Your positive experience is incredibly important to us, and we're so grateful that you chose Direct Unlocks after taking the time to read our reviews. It's customers like you who make our work so rewarding.
If you ever need further assistance or have any more questions about your device, our services, or if there's anything additional we can do to enhance your experience, please don't hesitate to reach out to us.
Thank you for the high praise and for recommending our service. We look forward to serving you again in the future!
Warm regards,
Charlotte
Direct Unlocks Customer Support Team
I have a IPhone 14 IMEI: **************. At first I thought it wasn't going to work since we tried the first route, but direct unlocks figured it out in 2 quick ways. When the first route failed, they were able to quickly let me know and then they offered a better route for more (worth it). Unlocked it in 4 days (really speed efficient) and have never looked back since😄
Hello Vanessa,
Absolutely thrilled to hear that your iPhone 14 Plus unlock went smoothly after our initial hiccup and that you found the service speedily efficient! It's great to know that the alternative solution we provided was worth it and that your phone is now fully unlocked. Thank you for sharing your positive experience. If there's anything more we can assist you with, please don't hesitate to reach out. Enjoy the freedom with your device!
Best wishes,
Charlotte
Hello Mr. Such,
Thank you so much for your positive feedback! We're over the moon to hear that you found the unlocking process quick and easy. If there's anything more we can do to assist you or if you have any other devices that need unlocking, just let us know! We're here to help make your mobile experience as smooth as possible.
Warm regards,
Charlotte
Well first you pay an amount and then they make you pay another amount
Hello Ahmad,
Thank you for taking the time to leave a review. I understand that you have concerns about making multiple payments. I want to clarify that the initial payment of $28.99 you made was for the Eligibility Check. This is a crucial step to ensure that your ZTE MF279 is eligible for unlocking from the AT&T USA network. The subsequent payment of $64 was for the Standard Unlock service itself. We aim to be transparent with our costs, and they are detailed on the checkout page before you complete your purchase.
I’m pleased to inform you that your unlock is now complete with the code provided: Unlock-code 5241019262514139. You should be able to use your ZTE MF279 on any network now. If you encounter any issues, or if there's anything more we can do to make your experience better, please don't hesitate to get in touch.
Thank you for choosing Direct Unlocks, and we hope you enjoy your newly unlocked phone.
Best regards,
Charlotte
Hello Ibrar,
I'm genuinely sorry to hear that your experience hasn't gone as expected. I noticed that you've made two payments, $28.99 for the Eligibility Check and $36 for the Standard Unlock on your iPhone 13 Pro Max from Zong (Paktel) Pakistan. I understand the frustration when something you’re looking forward to doesn’t work out.
From what you've shared, it seems like you are concerned that your phone isn't functioning post-unlock. If your order status indicates "Unlock Complete," your iPhone should be ready to use with other networks. To ensure the unlocking process is finalized, please follow these steps:
1. Connect your iPhone to WiFi.
2. Turn your iPhone off and then turn it back on.
This should complete the unlocking procedure. If you've already tried these steps and still aren't able to use the phone, it's important for us to troubleshoot the problem further with you. Our goal is to ensure you have a fully functional unlocked phone at the end of our service, as your satisfaction is essential to us.
If necessary, please get in touch with our support team directly so we can assist you promptly. We're dedicated to solving any issues that arise and are committed to turning your experience around.
Best regards,
Charlotte
The truth of the beginning dide but as things were done step by step everything went well and I got out of the doubt in truth they referred to them as a safe and guaranteed place that everything is legal thank you and once again I am enjoying my phone
Hello Felipe,
Thank you so much for your kind review! We're thrilled to hear that your unlocking process for your iPhone 11 Pro Max went smoothly and that you're now enjoying the freedom of using your phone globally. We pride ourselves on offering secure and guaranteed services, and it's great to see that reflected in your experience.
Should you have any further questions or need assistance in the future, don't hesitate to reach out. Happy travels with your unlocked phone!
Warm regards,
Charlotte
My phone got unlocked less done 7 days.It has really made me happy.Directunlock is the best site which can unlock your phone
Hello James,
Thank you so much for taking the time to leave a review! We're thrilled to hear that your iPhone 13 was unlocked successfully and rapidly. It’s fantastic to know that you’re pleased with our service at Direct Unlocks.
If there's anything more we can do to assist you or if you have friends or family who could also benefit from our services, feel free to recommend us. Enjoy your unlocked iPhone and the freedom to choose your network!
Best wishes,
Charlotte
Fue muy gratificante el servicio el
Tiempo de desbloqueo fue rápido y exacto muy
Buena plataforma la recomiendo segura y muy buena
Hola Ronald Santos, ¡Estamos absolutamente encantados de saber de tu experiencia positiva con nuestro servicio y el rápido desbloqueo de tu iPhone 12 Pro Max! Muchas gracias por tomarse el tiempo de recomendarnos. Su satisfacción y confianza en nuestra plataforma significan mucho para nosotros. No dude en comunicarse si necesita más ayuda o si hay otros servicios que podamos brindarle en el futuro. Un cordial saludo, Carlota.
Atendeu todas as minhas expectativas. Recebi todos os codigos antes da previsao de espera.e muito bem explicado como proseder o desbloqueio...
Prezado Luiz Santos, Ficamos muito felizes em saber que o serviço atendeu todas as suas expectativas e que você recebeu seus códigos antes do prazo! Se precisar de mais ajuda com o processo de desbloqueio ou tiver alguma dúvida adicional, não hesite em entrar em contato. Aproveite o seu Samsung Galaxy S21 Ultra 5G recém-desbloqueado! Atenciosamente, Carlota
La verdad está empresa es muy eficaz, recomendada 1000% muy buena he desbloqueado más de 20 teléfonos sin ningún problema
They are the real deal I was able to get my phone unlocked from ATT and now I'm with a different company I took a risk and it paid out the be a perfect situation it took a few days longer than I expected but job well done I definitely recommend to anyone looking to unlock carriers
Confesso que fiquei com medo de ser um golpe, mas mesmo assim eu quis pagar para ver!
No início foram cobradas um valor de 28 dólares e depois me cobrou 50 dólares pelo desbloqueio padrão mas o meu caso não entrou no padrão então me enviaram o valor do desbloqueio premium onde finalmente deu certo!
Estou super feliz com isso!
Podem confiar realmente da certo!
O meu demorou 5 dias para o desbloqueio!
Muy satisfecha con los resultados, valio mucho la pena esperar estoy muy contenta con sus servicios, muy efectivo definitivamente muy recomendable.
Think u need to tell people the full price what it's going to cost everything else was great
Hi Leo,
Thank you very much for your review and feedback. I'm pleased to hear that, aside from your concerns about pricing, everything else was great.
We always aim to be transparent with our costs, which is why all charges are outlined on the checkout page prior to purchase. For your iPhone 12 unlock with T-Mobile USA, you've made two payments – £23.99 for the Eligibility Check and £38 for the Standard Unlock. I'm delighted to confirm that your unlock is complete, so no further payments are required unless your phone didn't meet certain criteria and needed a Premium Service.
If you have any more questions or need further clarification, just let us know – we're here to help ensure you have a positive experience with Direct Unlocks.
Best,
Charlotte
I like everyone else i see in these reviews thought it was a scam also but if you just take your time and read through everything and most importantly be patient! You will see it's not a scam juss a multi step process to assure your phone gets unlocked mine did take a little more then they advertised on there timer but live support was always there to answer my questions and in the end my order got prioritized and unlocked in that same day! Typing this review off my new phone type shi thank you so much direct unlocks!
Hello Cesar,
Thank you for taking the time to leave a review and for the positive feedback! We're delighted to hear that, despite the process taking a little longer than expected, you've had a successful experience with your iPhone 15 unlocking. Patience certainly pays off, and we're glad our support team was there to guide you and prioritize your order when needed.
Enjoy the freedom with your newly unlocked phone, and if you need any further assistance or have any more questions in the future, we'll be more than happy to help.
Best regards,
Charlotte
It was easy to request for unlock. After few days got my email that it was successful. I'm able to use it now for other network. Thanks!
Hello Marilou,
It's fantastic to hear that you were able to successfully unlock your iPhone 11 and are enjoying the flexibility of using it on another network! If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Thank you for choosing our service and for taking the time to share your positive experience.
Warm regards,
Charlotte
At first I thought aa. Let me give it a try for a moment I thought they are going to just take my money and nothing is going to happen. But for my surprice they are legit and took care of me it took hafe of the time like 3 days or so but it's worth the wait highly recommend it.
Dear Geronimo Ayala,
We're absolutely thrilled to hear that you had a positive experience with our unlocking services and that the process was faster than anticipated! Your recommendation means the world to us, and we couldn't be happier to have been able to assist you with your iPhone 13. Should you need any further assistance or if you have friends and family looking to unlock their devices, we're here to help.
Warm regards,
Charlotte
Well it was a new experience for me I didn't it takes so long to unlocked your phone,most phone sellers tell you your phone is unlocked and most lied. But thanks to this company maybe I will finally get it unlocked.
Hello James Sr,
Thank you for sharing your experience. We understand that the process of unlocking a phone can sometimes be longer than expected, especially with the necessary eligibility checks and unlocking procedures. We're glad to have been able to assist you, and if your Samsung Galaxy Note20+ 5G from AT&T USA is still pending to be unlocked, we'd be happy to help guide you through the final steps. Rest assured, our team works diligently to ensure a smooth and efficient unlocking process for our customers.
If you have any questions or need further assistance, don't hesitate to reach out. We're here to ensure your phone gets unlocked and is ready for you to enjoy all the benefits that come with it.
Kind regards,
Charlotte
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andries,
Thank you so much for your positive feedback on our service speed and the daily updates! We're thrilled to hear you appreciated the promptness and communication throughout the process of unlocking your iPhone 14 Pro Max. If you have any more questions or need further assistance, feel free to get in touch. Enjoy your now unlocked device!
Best wishes,
Charlotte