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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Mi hanno tirato dentro chiedendomi €26 euro per fare una verifica. Poi altre €82 per completare il lavoro. I codici inviati non hanno funzionato dicendo che avevano avvisato che il servizio non avrebbe funzionato con telefoni che non chiedono i codici al riavvio. Questo messaggio non è stato mai mandato e non era assolutamente evidente facendomi così cadere nella truffa. Adesso dicono che per fare il reset da remoto servono ulteriori €162! E' UNA TRUFFA ORGANIZZATA STATE ALLA LARGA!
Phone was locked by carrier for several years and needed for a temp situation and I read the reviews. I decided to give it a try. It worked. It was worth the price.
Hi Milisa,
Thank you for your feedback! I’m thrilled to hear that we could help unlock your iPhone SE 2020 and that it was worth the price. We pride ourselves on providing a reliable service, and it's great to know our positive reviews and your experience reflect that.
If you need any further assistance or have any other questions, feel free to reach out. We're here to help!
Best regards,
Charlotte
Fantastic experience, fast, reliable, affordable, and no hiding tricks.
Hi Brayan Zepeda,
Thank you for sharing your positive experience! We're thrilled to hear that you found our service fast, reliable, and affordable. We strive to maintain transparency and provide the best experience for our customers.
If you need any further assistance or have any questions, feel free to reach out. Enjoy your unlocked iPhone 11!
Best regards,
Charlotte
I'm not going to Lie, I was skeptical at first. Especially after talking to the phone repair he told me that it wasn't going to work. Lo and behold it did! They said it would take up 3 days, but it was really one and the phone is working great!
Hi Ponderosa Landscaping,
Thank you so much for sharing your positive experience! We're thrilled to hear that your skepticism was proven wrong and that your iPhone 13 Mini was successfully unlocked in just one day instead of the estimated three. It's always great to see our customers satisfied and their phones working perfectly.
If you have any more questions or need further assistance in the future, feel free to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
Misleading and unethical business…
Misleading and unethical business practices. Milk your money by misleading victims. You think you're getting your phone unlocked for a small fee (28.99$) upfront. Then you get ask to be charge again for another stage ($50) and then another stage ($689.93 and they say they can reduce to 315$) with ridiculous amount of money to unlock. Hell, I can buy a new unlocked phone (iphone 11) for less than what they charging me to get it unlocked.
Nothing but scams. Stay far away. And if you don't want to pay to continue the unlock, they don't refund your money, but hold your money hostage as a credit for future use. No thanks. Karma is coming.
Hi there,
I'm sorry to hear that you feel this way about your recent experience. The costs associated with unlocking are indeed outlined during the checkout process, and I'm sorry if this wasn't clear. As per our terms:
> "We perform a variety of checks, including checking for lost/stolen status, correct network, phone history as well as Activation Lock status. There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase."
All our prices and costs are designed to reflect the complexity and time required to unlock different types of phones and carriers. We understand that the multiple stages of payment can be frustrating and your feedback is valued.
We'd love the opportunity to turn around your experience. If you'd like us to look into your case more deeply, please use the Live Support feature on your tracking page so we can help resolve your issue promptly.
Thank you for your understanding and we hope to assist you further.
Best regards,
Charlotte
I was in need to liberate my Iphone from my old service provider and had no clue where to start.
I got to admit, that it was the easiest thing imaginable to go through with. Super easy process, anyone can do it,
Hi Ulises Valencia,
Thank you so much for the kind words! We're thrilled to hear that you found the process super easy and that you're happy with our service. It's fantastic that a recommendation from a co-worker led you to us, and we're honored to have been able to assist you not just once, but twice!
If you have any other devices that need liberating or any further questions, don’t hesitate to reach out. We’re always here to help!
Best regards,
Charlotte
…………………………………………………………………………………………………………………….SCAM
Hi Elizabeth,
Thank you for your feedback. I understand your concern regarding the multiple payments. You've paid $28.99 for the Eligibility Check and $50 for the Standard Unlock, which are necessary steps in our unlocking process. All costs are clearly outlined on the checkout page before purchase to ensure transparency.
I'm pleased to inform you that your iPhone 11 from AT&T USA is now "Unlock Complete." If you encounter any specific issues, such as an 'Incompatible Sim' message, please let us know, and we'll be happy to assist further.
We always strive to provide a positive experience, and your feedback helps us improve our services.
Best regards,
Charlotte
Je voulais récupérer des contacts sur un de mes anciens portables mais il n'était pas compatible avec ma puce et ce ne fut possible qu'en le débloquant via le site Direct Unlocks.
Bonjour Djilalli Zinout, Merci d'avoir partagé votre expérience avec nous! Nous sommes ravis d'apprendre que notre service vous a aidé à déverrouiller votre Nokia 1600 et à récupérer vos contacts. C'est formidable de savoir que notre service client a pu résoudre le problème d'activation rapidement. Si vous avez d'autres questions ou si vous avez besoin d'aide avec un autre téléphone à l'avenir, n'hésitez pas à nous contacter. Nous sommes toujours là pour vous aider! Cordialement, Charlotte
Very easy process to register, same day phone was unlocked. They have extra step to validate and unlock the phone.
Hi Gautam,
Thank you for sharing your positive feedback! I’m delighted to hear that you found the registration process easy and that your iPhone 8 was unlocked the same day. 🌟
Regarding the extra steps for validation and unlocking, we have designed our process to ensure the successful unlocking of your device while adhering to all necessary criteria. As you've experienced, it’s all about making sure everything goes smoothly.
If you have any other devices or need further assistance in the future, please don’t hesitate to reach out. Enjoy your newly unlocked iPhone 8!
Best regards,
Charlotte
5 estrelas conseguio resolver o meu problema de ter o telemóvel tar bloqueado numa só. Rede e agora posso usar em. Qualquer rede eu recomendo a todos os meus amigos
Olá Filipe Costa! Estou muito feliz em saber que você teve uma experiência tão positiva com nosso serviço de desbloqueio! É maravilhoso saber que seu Huawei P20 agora pode ser usado gratuitamente em qualquer rede. Obrigado por recomendar nosso serviço a seus amigos e por compartilhar suas amáveis palavras. Se você precisar de ajuda no futuro ou tiver alguma dúvida, sinta-se à vontade para entrar em contato. Aproveite o seu telefone desbloqueado! Muitas felicidades, Carlota
Siete straordinari consiglierò ad altri 100 persone se mi chiedono di qualche blocco operatore
Ciao Acanfora Silvio, grazie per le tue belle parole e il tuo feedback positivo! Siamo entusiasti di sapere che sei soddisfatto del nostro servizio e felici di poterti aiutare a sbloccare il tuo iPhone 15 Pro Max dalla rete EMEA. Se hai amici o parenti che cercano servizi simili, consigliaci a loro. Ci sforziamo sempre di fornire il miglior servizio possibile ai nostri clienti. Se avessi bisogno di ulteriore assistenza o avessi domande in futuro, non esitare a contattarci. Goditi il tuo iPhone sbloccato! I migliori saluti, Carlotta
I'm not going to lie…I was super skeptical at first because the process took so long but after about a week my phone was unlocked & now it works perfectly! If you're like me just trust the process! It's a legit service & you will not be disappointed. I would recommend the service to anyone.
Hi Eric,
Thank you so much for your honest feedback and for choosing to trust the process with us! It's great to hear that your iPhone 14 Plus is now unlocked and working perfectly. We understand that the waiting period can be concerning, but we appreciate your patience and are thrilled that you're happy with the result.
If you ever have any more questions or need our services again, please don't hesitate to reach out. We're here to help!
Best regards,
Charlotte
Hi Eric,
Thank you so much for your positive review! We’re delighted to hear that the process was smooth, easy, and efficient for you. We're glad we could meet your expectations with our price and reliability. If you ever need assistance in the future or have any questions, feel free to reach out. Enjoy your unlocked iPhone 8 Plus!
Best regards,
Charlotte
O celular foi desbloqueado em 4 dias. Demorou um pouco, pois o mesmo tinha 2 restrições, além do aparelho ser bloqueado para uso no BR, pois compramos de terceiro nos EUA, o proprietário anterior não pagou o aparelho. Então, tivemos que pagar o desbloqueio do sim para uso fora do EUA por $28 e mais o celular por $316,00. Isso com desconto, porque o valor seria $855.
Olá Quesia C, Obrigado por compartilhar sua experiência detalhada conosco. Fico feliz em saber que seu iPhone 14 agora está desbloqueado e utilizável! Entendo que o processo de desbloqueio envolveu vários pagamentos, mas estes são necessários devido às diferentes restrições do seu dispositivo. Conforme descrito em nossa página de checkout, cada etapa é crucial para garantir que o dispositivo esteja totalmente funcional. Obrigado novamente por escolher nosso serviço. Caso você tenha mais dispositivos ou precise de mais assistência no futuro, não hesite em entrar em contato. Atenciosamente, Carlota
It took about 30 minutes to get my phone carrier unlocked and the price was very cheap compared to my local phone shop that tried to charge me $350. Highly recommended!
Hi Warren Zachery,
Thank you so much for your review and for highly recommending our service! We strive to provide a quick and cost-effective solution for unlocking phones, and it's great to hear that you had a positive experience with us. Should you need any further assistance or have any questions, please don’t hesitate to reach out.
Enjoy your unlocked iPhone 14 Pro Max!
Best regards,
Charlotte
I was guided and warned that it may take longer than usual for the unlock. Communication was good and to the point. I was not worried and was patiently guided. The phone was unlocked and I am very happy. Thanks!
Hi Svitlana Yeskova,
Thank you so much for your positive feedback! We're thrilled to hear that you had a smooth and satisfactory experience with us. It's great to know our communication and guidance met your expectations, and we're delighted that your iPhone 13 was successfully unlocked.
If you ever need our services again or have any questions in the future, feel free to reach out! Enjoy your newly unlocked phone!
Best regards,
Charlotte from Direct Unlocks 🌟
I had trouble getting my phone to show unlocked after the service was completed and the Technical Support people online were great. They walked me through what to do to get it working. I highly recommend their service.
Hi Ed,
Thank you so much for your kind review! We're thrilled to hear that our Technical Support team was able to assist you efficiently and resolve the issue with your iPhone 12. Your recommendation means a lot to us.
If you have any further questions or need additional support, please don’t hesitate to reach out. Enjoy your unlocked iPhone!
Best,
Charlotte
Excellent service, very happy with them. Quick, they keep you updated all the time. The best.
Thank you.
Hi Julio,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service and that you appreciated our updates throughout the process. If you ever need assistance in the future, don't hesitate to reach out. Enjoy your unlocked iPhone 8!
Best regards,
Charlotte
Had problems with it accepting my payment, and took about 3 days to unlock once the payment went through. But it worked overall so that is what I wanted.
Hi James,
Thank you for your feedback! I'm glad to hear that your iPhone XR unlock was successful despite the initial payment issues and the wait time. We strive to provide efficient and reliable service, and your patience is greatly appreciated.
We understand your frustration with AT&T's policies, and we're here to make these situations easier for our customers. Should you need any further assistance or have other devices to unlock in the future, please don't hesitate to reach out.
Thank you for choosing Direct Unlocks!
Best regards,
Charlotte
Using direct unlocks was cheap simple and easy to use instructions the Wait was short to get the unlock codes And now my Phone works great with a different Carrier I recommend to all.
Hi Matt,
Thank you so much for your positive feedback! We're thrilled to hear that you found the process smooth and straightforward, and that your Samsung Note 8 is now working perfectly with a different carrier. Your recommendation means a lot to us.
If you have any other devices you need assistance with or if you encounter any questions, feel free to reach out. We're always here to help!
Best regards,
Charlotte
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ciao Mauro, grazie per aver condiviso le tue preoccupazioni. Mi dispiace davvero sentire della tua frustrazione. Capisco che possa essere opprimente gestire più pagamenti. Ecco un po' di chiarezza sulla tua situazione: hai già pagato € 26,99 per il controllo di idoneità e € 82 per lo sblocco standard. Lo stato attuale del tuo ordine indica che devi effettuare un pagamento aggiuntivo per uno "Sblocco USB remoto". Questo passaggio è necessario quando il tuo telefono non richiede un codice di sblocco, cosa comune per alcuni dispositivi Samsung come il tuo Galaxy A51. Come delineato nella nostra politica di rimborso e nei termini e condizioni, ci assicuriamo che tutti i costi richiesti siano divulgati prima di procedere. Tuttavia, se ti sei perso questi dettagli, posso capire la tua frustrazione. Ci teniamo sinceramente alla tua soddisfazione e speriamo di risolverlo per te. Ti incoraggio ad andare avanti con lo sblocco USB remoto per completare il processo. Qualora questo servizio fosse incompatibile o non avesse successo, avrai diritto ad un rimborso per tale servizio. Spero che questo aiuti a chiarire i prossimi passi e le ragioni alla base dei costi aggiuntivi. Siamo qui per aiutarti e vogliamo garantire che il tuo telefono venga sbloccato nel modo più fluido possibile. I migliori saluti, Carlotta