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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Stayed patient and let them do what they said they can do. I got my old phone back with a new carrier now. Couldn't give up my Pro Max
This is very useful if you need to unlock your phone. I would highly recommend it 👌.
Hi Brad R.,
Thanks for reaching out and sharing your experience. I noticed that your order status is "Unlock Complete." You should be able to use the provided unlocking codes:
- NCK: 3973147057935851
- MCK: 7413080469030725
If your Galaxy S23 Ultra doesn't prompt you to enter these codes with an incompatible SIM card, you will need to purchase a Remote USB unlock. This additional step is sometimes necessary if the phone doesn't request a code.
Keep in mind that all costs are clearly outlined on the checkout page prior to purchase, and you have currently completed the Eligibility Check and the Standard Unlock payments.
We hope you continue with the process to achieve a successful unlock.
If you have any more questions or need further assistance, please let us know!
Best,
Charlotte
I'm always skeptical. I'm not much for taking someone's word. I went into business with a guy I worked with for years. He started the phone plan and within a few short years the company went under. He had faulted on the contract and I tried multiple stores to pay the phone off in cash or card it didn't matter. All failed attempts because it wasn't my account and I wasn't taking over the whole account.
Dear Joshua,
Thank you for sharing your experience and for choosing Direct Unlocks to unlock your Samsung Galaxy S20 Ultra 5G. I understand that trust in services is crucial, especially considering your previous encounters with other service providers.
I'm pleased to inform you that your order status is "Unlock Complete," and you have your unlocking codes: NCK=8207479718538529 and MCK=5257424949050572. You should enter these codes when prompted after inserting a non-AT&T sim card. If your phone doesn't ask for an unlocking code, it may require a Remote USB Unlock, which comes with an additional fee.
You can feel confident knowing that all costs were outlined on the checkout page prior to purchase and that our services are highly regarded, as you mentioned noticing from the reviews.
If you encounter any challenges during the unlocking process or need further assistance, please don't hesitate to reach out. We're here to ensure you have a smooth and positive experience.
Best regards,
Charlotte
IPhone 11 I needed to unlock so I can pass it down to a family member. First time using this site and it was great.
First payment is just to check
Second payment is to actually unlock once they check if everything's good with the device. Quick, easy and it WORKS!
Hi Manuel Pavon,
Thank you so much for sharing your positive experience with us! We’re thrilled to hear that everything went smoothly and that you found our process quick and easy. Passing down an iPhone 11 to a family member is a wonderful idea, and I’m glad we could assist in making that happen.
If you have any questions or need further assistance in the future, don't hesitate to reach out. Enjoy your unlocked iPhone 11!
Best regards,
Charlotte
The best very happy with the service and unlock my iphone 15 pro max with know problems.
Hi Derrick,
Thank you so much for your kind words and for sharing your positive experience! We're thrilled to hear that your iPhone 15 Pro Max was unlocked without any problems and that you're happy with our service. We truly appreciate your trust in us and for choosing our service based on our ratings and comments.
If you need any further assistance or have any other questions in the future, please don't hesitate to reach out. Enjoy your unlocked iPhone!
Best regards,
Charlotte
Greetings, I was skeptical at first especially with all the 2 step verification on my bank card but at the end it was legit. It went through quickly and simple. Definitely would recommend this to anyone trying to unlock their phone.
Hi Soukchay Phabmisay,
Thank you so much for sharing your positive experience with us! I'm thrilled to hear that our service was straightforward and effective for you. We strive to make the unlocking process as simple and secure as possible, and it's wonderful to know that we met your expectations.
If you have any other phones that need unlocking or any questions in the future, feel free to reach out to us. We appreciate your recommendation and hope your phone sale goes smoothly!
Best regards,
Charlotte from Direct Unlocks
Hi Calvieyonna Keeley,
Thank you for reaching out with your concerns. I see that your order for unlocking your iPhone 15 Pro from AT&T USA has been marked as "Unlock Complete." This means the process has been successfully completed on our end.
To finalize the unlock process, please make sure to:
1. Connect your iPhone to WiFi.
2. Turn the phone off and then back on.
If you encounter any issues, please double-check that your phone meets the necessary criteria, as stated on our site. If everything looks good but you're still having trouble, feel free to let us know so we can assist you further.
Thank you for your understanding, and I hope this helps to resolve your issue!
Best regards,
Charlotte
Hi J Brooks,
Thank you for sharing your positive experience! We're thrilled to hear that you found the unlock process quick and easy. If you have any further questions or need assistance with anything else, feel free to reach out. Your feedback is much appreciated, and it helps us continuously improve our service. Have a great day! 😊
Best regards,
Charlotte
J'avoue que Votre entreprise est une entreprise exemplaire qui assume son engagement avec ses clients, malgré que c'est ma première expérience mais vous avez puis me rendre service que je vous ai demandé.
Merci beaucoup pour vos aimables paroles, Camara Abou! Nous sommes ravis d'apprendre que vous avez eu une expérience positive avec nous et que nous avons pu répondre à vos attentes. 😊 Si vous avez besoin d'aide supplémentaire ou si vous avez d'autres questions à l'avenir, n'hésitez pas à nous contacter. Profitez de votre ALCATEL 1040X débloqué! Cordialement, Charlotte
100% satisfied with there service
They said in 3 days your phone will unlock but it's took less than 24 hours
Hello Miraj Amarkotia,
Thank you so much for your positive feedback! We're thrilled to hear that you are 100% satisfied with our service and that your iPhone 13 Pro Max was unlocked in less than 24 hours. We strive to exceed our customers' expectations, and it's great to know we succeeded in your case.
If you have any other devices that need unlocking or if you need any further assistance, please don't hesitate to reach out. Enjoy your unlocked phone, and thank you for choosing directunlocks.com!
Best regards,
Charlotte
I needed to unlock my Galaxy so I could use my out of country sim card and this service did a great job. My phone is now fully unlocked and running in any carrier.
Hi P. Grande,
Thank you so much for sharing your positive experience with us! I'm thrilled to hear that your Galaxy S23 Ultra is now fully unlocked and working seamlessly with your out-of-country SIM card. We always strive to offer competitive pricing and top-notch service, so your feedback really means a lot. If you have any other questions or need further assistance in the future, feel free to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
I was skeptical at first. But decided to give a try. We'll it worked as expected. Still have a contract with AT& T, which the wanted $999.95 to unlock my phone. So do the math to see the difference.
Strongly recommend Directunlock. Will recommend to family.
Hello Omar,
Thank you for taking the time to share your experience with us! We're delighted to hear that everything worked as expected and that you found great value in our service compared to the alternative. Anna will be thrilled to know her assistance was helpful to you.
If you have any further questions or need support in the future, feel free to reach out. Safe travels and enjoy your unlocked phone!
Best regards,
Charlotte
I have used this service to unlock several iPhones, over the last years. Some were hard-locked, but I would say about 90% of all were unlocked successfully. Sometimes to remove the SIM-lock takes some days longer, but no problem at all. If any device cannot be unlocked, your paid money will be refund, quickly.
Hi Maik,
Thank you for your feedback! I'm glad to hear about your positive experiences with our service over the years. It's great to know that you've had success unlocking most of your devices, and we appreciate your understanding regarding occasional delays.
Your iPhone 11 Pro from Softbank Japan has now been successfully unlocked as per your order status, "Unlock Complete." You're all set to enjoy using your device with any network of your choice!
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help.
Best regards,
Charlotte
Was straightforward, very fast
Helpful know what you are doing
Keep updated on the process of it all
Easy to use
When contacted got back to me straight away to resolve the problem that I had
Hi Kellie,
Thank you so much for sharing your positive experience with Direct Unlocks!
We are thrilled to hear that you found our service straightforward, fast, and helpful. Our team works diligently to ensure that our customers are kept updated and have their queries resolved promptly.
We're delighted that you chose us based on our reviews and competitive pricing. Most importantly, we hope your iPhone 14 unlocked successfully and met your expectations for your family's needs.
If there's anything more we can assist you with, please don't hesitate to reach out.
Best regards,
Charlotte
I never received the remote unlocking $#*! and have not received a refund or anything and I need my 180 back
Hi Trenton,
Thank you for reaching out. I'm sorry to hear about your disappointing experience. According to our records, your order status is "Unlock Complete," which indicates that the unlocking process for your Galaxy A14 5G has been successfully carried out.
Since it seems you did not receive the Remote USB Unlock service, could you please confirm if your phone is still locked or if there are any specific issues you're facing after the unlock was completed? If the service didn't work or is incompatible with your device, we do offer refunds for Remote USB Unlocks as outlined in our [Refund Policy](#). However, if the unlock process was successful, unfortunately, we can't process a refund as per our policy.
Could you provide more details on the issues you're experiencing so we can assist you further? I'm eager to make sure we get this resolved for you.
Best regards,
Charlotte
Estoy muy contento que mi celular voy a poder usar en cualquier red
Hola Roberto, ¡muchas gracias por tus comentarios! Me alegra saber que estás entusiasmado por usar tu iPhone 11 en cualquier red. Tu experiencia positiva es exactamente por lo que nos esforzamos. Si tiene más preguntas o necesita ayuda adicional, no dude en comunicarse. ¡Disfruta de tu teléfono recién desbloqueado! Saludos cordiales, Carlota
Fue un buen servicio y me gustó como te ayudan a resolver tus problemas o dudas.
Hola Sarahi Romano, ¡Muchas gracias por tus comentarios positivos! Estamos encantados de saber que tuvo una buena experiencia con nuestro servicio y que nuestro soporte le resultó útil. Su elección basada en la calidad del servicio y del producto significa mucho para nosotros. Si necesita más ayuda o tiene otras preguntas, no dude en comunicarse. ¡Estamos aquí para ayudar! Saludos cordiales, Carlota
Took 5 days to unlock it and it was very easy! Patience is key and it will be unlocked!
Hi Kevin Quintana,
Thank you for your review and for your patience throughout the unlocking process. We're thrilled to hear that you found the process straightforward and that your iPhone SE 2020 is now successfully unlocked!
Our goal is to make this as smooth as possible for our customers, and your feedback helps us ensure we are providing the best service. Should you have any further questions or need assistance in the future, don't hesitate to reach out.
Enjoy your unlocked phone!
Best regards,
Charlotte
My phone was lock by t-mobile and they help me unlock it im really happy about it.
Hi Neichalys,
Thank you for your positive feedback! We're thrilled to hear that you're happy with the unlocking service for your iPhone 14 from T-Mobile. Your satisfaction is our top priority.
If you have any other devices or need further assistance in the future, we're here to help.
Best regards,
Charlotte
Overall, I am very pleased with the outcome of the service. As promised and with respected fees, they delivered upon their word. My phone is now unlocked and being used while I am in Europe.
Hi Marco Sivio,
Thank you so much for your positive feedback! I'm thrilled to hear that you are pleased with the outcome and that your iPhone 14 Pro is now unlocked and working well in Europe. 😊 Your satisfaction is our priority, and it's great to know that our service met your expectations.
If you have any more questions or need further assistance in the future, don't hesitate to reach out.
Enjoy your unlocked phone and have a fantastic time in Europe!
Best regards,
Charlotte
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Aerik,
Thank you for sharing your experience with us. I'm glad to hear that your iPhone 13 Pro Max is now successfully unlocked and working with a new carrier! We appreciate your patience throughout the process.
If you have any further questions or need assistance with any other devices, feel free to reach out. Enjoy your Pro Max with its new freedom!
Best regards,
Charlotte