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Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Originally it said it was only £11.99 to have my phone unlocked. However, there was a hidden cost of an extra £26.
It did work, and my phone is now unlocked after only an hour, but not happy about the extra charge.
Servicio otorgado y acorde a las expectativas, buen trabajo
Hola Graciela Leal, ¡Gracias por tus comentarios y por elegir nuestro servicio! Nos alegra saber que todo ha funcionado bien con el proceso de desbloqueo de tu iPhone XS de T-Mobile USA. Si tiene más preguntas o necesita ayuda adicional, no dude en comunicarse. Estamos aquí para garantizar que su experiencia siga siendo fluida y satisfactoria. Saludos cordiales, Carlota
Servicio excelente y muy buena comunicacion conmigo cuando teniamos muchos problemas
Hola José, ¡muchas gracias por tu reseña positiva! Estamos encantados de saber que nuestro servicio le pareció excelente y que nuestra comunicación cumplió con sus expectativas. Las recomendaciones y el boca a boca son poderosos, por lo que nos alegra haber podido ayudarlo de manera eficiente. Si tiene más preguntas o necesita ayuda adicional, no dude en comunicarse. ¡Disfruta de tu iPhone 13 desbloqueado! Saludos cordiales, Carlota
Bad services I will never again referred this company. Yall are thief's Yall stole $78.00 and my phone didn't unlock at all..
Hi Ramiro,
I'm sorry to hear about your experience. It appears that your Galaxy S21+ 5G didn't unlock with the code provided. Given your situation, since your phone did not request an unlocking code, you'll need to proceed with a "Remote USB Unlock" to complete the process.
As stated in our Terms and Conditions, when an unlock code does not work or if the phone doesn't prompt for a code, it's necessary to perform a Remote USB Unlock. This final step is required to fully unlock your device.
We understand your frustration and want to help remedy this. Please consider proceeding with the Remote USB Unlock to get your phone fully unlocked.
Thank you for your understanding, Ramiro.
Hi Mo H,
Thank you for your feedback! I'm glad to hear that you found the process worthwhile in the end. I see that your order status is "Unlock Complete," which is fantastic news! If you have any further questions or need additional assistance with your iPhone 11 unlocked from AT&T, please feel free to ask.
Enjoy your newly unlocked phone!
Best,
Charlotte
All went well no issues and phone is unlocked love this. As always skeptical about random websites and nothing is cheap these days but I have had good luck in the past and Direct Unlocks delivered very beautifully. Thanks I will be back for my next device unlock.
Hello Victor,
Thank you so much for sharing your positive experience! We're thrilled to hear that everything went smoothly and your iPhone 12 Pro is now unlocked successfully. We understand skepticism, especially with online services, so it's great to know we could meet your expectations. 😊
Thank you for your continued trust in Direct Unlocks. If you need to unlock another device in the future, we’ll be here to assist you.
Best regards,
Charlotte
Olha, não sei se "incrível" é a palavra correcta! Sinceramente tive dúvidas no princípio, principalmente para colocar os meus dados do cartão, por conta das situações de clonagem. Mas digo, foi a melhor escolha!
Vocês são os melhores, muitos parabéns!
Olá Manuel Araújo, Muito obrigado pelas suas amáveis palavras e por reservar um tempo para partilhar connosco a sua experiência positiva! Estamos entusiasmados em saber que você considerou nosso serviço a melhor escolha e que podemos ajudá-lo a desbloquear seu iPhone XR com sucesso. Seu feedback e confiança significam muito para nós, principalmente considerando suas dúvidas iniciais. Se precisar de mais ajuda ou tiver alguma dúvida, não hesite em entrar em contato. Estamos sempre aqui para ajudar! Atenciosamente, Carlota
Direct unlock will ask you for a small amount. Which is around $29us at the beginning and then the rest of the money? After checking the background of the phone and then they do the action to provide the code it took me one day and half.
Hello Orlanda Lazaro,
Thank you for sharing your experience with Direct Unlocks. We are thrilled to hear that you received your unlock codes quickly and had a positive outcome!
To assist with your current issue, please enter the unlocking codes provided: NCK: 9729414824137370 and, if needed, MCK: 293026149139242. If your phone doesn't prompt you for an unlock code when you insert a non-AT&T SIM card, a Remote USB Unlock will be required. This option does come at an additional fee, but rest assured, our Remote USB Unlock is a reliable solution.
If you need further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Best regards,
Charlotte
So go in I thought that it was gonna be a hassle headache having to deal with these third-party companies, and on the contrary, it was quite a simple process was not time consuming on my part. It was quick and easy. I would definitely keep using direct locks and I would highly recommend them to anyone out there Who is in need of some assistance with their device.
Hi Jaime,
Thanks so much for sharing your experience with Direct Unlocks! We’re thrilled to hear that the process was quick and easy for you and that our customer service team was able to assist effectively.
Your feedback and recommendation mean a lot to us, and we're glad that you're now able to use your iPhone 15 Pro Max with any carrier of your choice. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
Charlotte
La forma en que te ayuda la pagina y te guía para hacerlo más rápido y preciso, al final no te complicas demasiado y su respuesta fue rápida al generar su código de desbloqueo.
Hola Enguer, gracias por tu reseña y por elegir Desbloqueo Directo para desbloquear tu Motorola Moto G Play 2023 de Sprint USA. Veo que el estado de tu pedido es "Desbloqueo completo" y tu código de desbloqueo es "77709494". Si tu teléfono no solicita un código de desbloqueo cuando insertas una tarjeta SIM que no sea de Sprint, es posible que tengas que usar nuestro servicio de desbloqueo remoto de USB, que tiene un costo adicional. Tenga en cuenta que todos los costos se describen en la página de pago antes de la compra. Si necesita el servicio de desbloqueo remoto de USB o tiene alguna pregunta, no dude en ponerse en contacto con nuestro equipo de soporte. Estamos aquí para ayudarle a completar este proceso sin problemas. Gracias por su comprensión y paciencia. Mejor, charlotte
Très Bon,Mon telephone Deverouille et Fonctionne Normalement Merci
Bonjour Yves-mirtho Charles, Merci beaucoup d'avoir partagé votre expérience positive! Je suis ravi d'apprendre que le déverrouillage de votre iPhone 12 Pro Max a réussi et que tout fonctionne bien. Si vous avez besoin d'aide supplémentaire ou si vous avez des questions à l'avenir, n'hésitez pas à nous contacter. Profitez de votre téléphone déverrouillé! Cordialement, Charlotte
Overall, quite happy with the service from Direct Unlocks - however, no matter how much they state "it's written there on the page you buy from", it's very misleading that there are hidden extra charges. The initial price was clearly quoted at £11.99. This turns out to be for a pre-unlock admin "check" charge, not the unlock. In small print on the "buy it now" page, (which, like many others, I missed) it says "If your check is successful, there will be an additional fee of £26.00 to pay". I can't argue that it wasn't there, they even send you a screen shot - as clearly a lot of people have complained! It was there, it was just very small and not at all obvious. On top of that, it was suggested the unlock would be immediate but it took 6 days to arrive which left us in a bit of a pickle as the number had already transferred! All that aside, the communication throughout was very good - the site is NOT a scam, and when the unlock code came through, it worked first time. Please Direct Unlocks - do everyone a favour and put the initial price as the full price. If people need the code, they will pay it. You don't need to make it difficult to see.
Hi Barney,
Thank you for sharing your experience. We appreciate your feedback and understand how the additional charges and delivery times can be frustrating. I'm glad to hear that the communication was good throughout and that the unlock code worked flawlessly once received.
Regarding the costs: you did pay £11.99 for the Eligibility Check and then an additional £26 for the unlock, totaling £37.99. We do mention all costs on our checkout page, though I understand that the smaller print can sometimes be easy to overlook. Your suggestion about clearly displaying the entire cost upfront is valuable, and I'll certainly pass that along to our team.
For future reference, the timeframes we provide are guidelines based on recent data, and while we strive to be quick, sometimes unforeseen delays can occur.
We hope you enjoy your unlocked Galaxy A71 with Vodafone now! If you need any further assistance, feel free to reach out.
Best regards,
Charlotte
Did everything as instructed and no unlock. I'm the original owner of an AT&T phone and upon leaving them with phone paid off and zero owed they network locked my phone. This service claimed to fix such a problem and has yet to deliver. I have paid nearly 200 dollars thus far and no satisfaction at all. Very disappointed.
Hi Bryan,
I’m sorry to hear about your experience with unlocking your Galaxy S21 5G. I understand how frustrating this situation can be. Based on your order status, it seems that your phone is currently "Reported as Not Unlocked, waiting customer feedback."
To proceed, could you please confirm if your phone prompts for an unlock code when you insert a non-AT&T SIM card? If it does, you should be able to use the codes provided:
- NCK: 7153807268293616
- MCK: 6903072506481741
If your Galaxy S21 5G does not prompt for an unlocking code, a Remote USB Unlock is required to complete the process. This additional step is necessary for some devices as outlined in our terms:
> "As stated on the order summary page prior to purchase, if your handset doesn't ask for an unlock code prior to payment, then we will not be able to unlock the device but still incur submission costs and you will instead have to use a Remote USB unlock at additional cost."
I encourage you to proceed with the Remote USB Unlock to resolve this issue. If you require further assistance, please don't hesitate to reach out to us.
Thank you for your understanding, Bryan.
Best Regards.
Only takes 24 hours to get my samsung ultra unlocked. High recommended thanks
Hello Ismael,
Thank you so much for your kind feedback! We're delighted to hear that you had a positive experience unlocking your Samsung Galaxy S24 Ultra with us. We strive to provide the quickest and most efficient service possible, and it's wonderful to know we met your expectations once again.
If you have any further questions or need assistance, feel free to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
Exelente servicio, incluso me había equivocado de compañía y me hicieron la corrección sin costo extra.
Recomendable al 100, puede tarde un poco pero es seguro.
Hola Juan, ¡muchas gracias por tu maravillosa reseña! Estamos encantados de saber que tuvo una experiencia positiva y que encontró nuestro servicio seguro y sencillo. Siempre nos esforzamos por brindar un servicio de primer nivel y es fantástico saber que podemos ayudarlo de manera efectiva. Si tiene más preguntas o necesita ayuda adicional en el futuro, no dude en comunicarse. ¡Disfruta de tu iPhone 12 Pro desbloqueado! 😊 Mejor, Charlotte
Hola Luis, ¡gracias por tus comentarios! Nos alegra saber que nuestro servicio le resultó fácil de usar y eficiente. Hacemos nuestro mejor esfuerzo para brindar una solución de desbloqueo rápido. En cuanto al precio, entendemos sus preocupaciones. Si bien nuestros precios pueden parecer altos, reflejan los diversos costos que implica garantizar un servicio rápido y confiable. Solo un recordatorio: pagaste $28.99 por la verificación de elegibilidad y $50 por el desbloqueo estándar. Todos los costos están claramente descritos en la página de pago para garantizar la transparencia. Siempre buscamos mejorar y sus comentarios son valiosos para ayudarnos a hacerlo. Saludos cordiales, Carlota
It took longer than expected, but communication was good. Every time I had a question they were quick to respond.
Hi Gregory Mclarty,
Thank you so much for your positive feedback! We're delighted to hear that you found our communication helpful throughout the process.
Your Samsung S5 from Telus Canada has now been successfully unlocked, and your unlock code is "58596202." Please follow the instructions provided in the email to complete the unlocking process. If your phone doesn't prompt you for the code, it might require a Remote USB unlock at an additional cost. You can find more information about this on your status page.
If you encounter any issues or have further questions, please don't hesitate to reach out.
Warm regards,
Charlotte
Muy bueno si asen el trabajo muy vien para desbloquear teléfonos
Hola Elías Pérez, ¡Muchas gracias por tus comentarios positivos! Nos alegra saber que nuestro servicio te resultó útil para desbloquear tu Galaxy S22 Ultra 5G de AT&T USA. Su satisfacción es importante para nosotros y nuestro objetivo es brindar soluciones de desbloqueo eficientes y efectivas. Si tiene más preguntas o necesita ayuda adicional, no dude en comunicarse con nosotros. ¡Estamos aquí para ayudar! Saludos cordiales, Charlotte de Desbloqueo Directo
Iam so happy to find help from direct unlock and I will to use them and share my experience. Thank you
Hi Josiah,
Thank you for sharing your positive experience with DirectUnlocks! We're thrilled to hear that you're happy with our service and that you found our solution helpful. Your support means a lot to us, and we're glad we could assist you in unlocking your iPhone 14 Pro Max.
If you have any more questions or need further assistance in the future, feel free to reach out. Also, sharing your experience with others is greatly appreciated!
Best regards,
Charlotte
Fue rápido y seguro...para las personas que no tienen disponibilidad de salir de casa es muy practico
Hola Diana, ¡gracias por tus comentarios! Me alegra saber que nuestro servicio le resultó rápido y práctico, especialmente para aquellos que no pueden salir fácilmente de casa. Su iPhone 14 de AT&T USA se desbloqueó exitosamente y está listo para usar con otros proveedores. Si tiene más preguntas o necesita ayuda, no dude en comunicarse. ¡Disfruta de la libertad de tu teléfono desbloqueado! Saludos cordiales, Carlota
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stavroula,
Thank you for your feedback and I'm glad to hear that your Samsung Galaxy J3 is now unlocked!
I apologize for any confusion regarding the costs. As outlined on our checkout page, there are two steps involved in the process: the Eligibility Check, which is £11.99, and the Standard Unlock, which is £26. We aim to be transparent about all charges, and they are displayed prior to purchase to ensure there are no surprises.
Your satisfaction is important to us, and I appreciate your understanding in this matter. If there's anything else we can assist you with, please let us know!
Best regards,
Charlotte