On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Excelente servicio, me ayudaron en toda duda que se me presentaba
They ripped me off charged me $28.99 then said they needed $55 more then $100 more. They refused to give me my money back and my phone is still not unlocked. Do not use this company!
Hello,
Thank you for your feedback and I'm sorry to hear about your experience. I understand your frustration with the additional payments required for the unlocking process. To clarify, the unlocking process involves an initial Eligibility Check, followed by an Unlock Payment. All costs associated with the process are outlined on the checkout page prior to purchase.
Regarding refunds, our policy is based on specific criteria which are detailed on our website. If your phone meets these criteria and the service fails, we ensure a refund is processed. However, initial payments for services rendered, such as the Eligibility Check, are non-refundable as stated in our Terms and Conditions.
If you are currently awaiting payment, I encourage you to continue the process to complete the unlocking of your phone. If you have further issues or need more immediate assistance, please use the Live Support option on your tracking page for a quicker resolution.
Thank you for your understanding, and I hope you consider giving us another chance to serve you better in the future.
Best regards.
El desbloqueo funcionó bien
Instale una SIM de otra compañía y se activó fácilmente
Recomendable
Hola Hans, ¡Gracias por compartir tu experiencia positiva con nosotros! Nos complace saber que el proceso de desbloqueo funcionó sin problemas para su iPhone 8 y que le resultó fácil activarlo con una SIM de otra compañía. Agradecemos su recomendación y su confianza en nuestros servicios. Si tiene más preguntas o necesita ayuda en el futuro, no dude en comunicarse. ¡Disfruta de tu teléfono desbloqueado! Saludos cordiales, Carlota
Simple and quick, I didn't have to do too much work and they did the rest.
Hi Juan,
Thank you so much for your review! It's great to hear that you found the process simple and quick.
If you encounter any issues, especially with your Galaxy S22 Ultra 5G, please remember that if your phone doesn't ask for an unlocking code when you insert a non-AT&T SIM card, you might need to try our Remote USB Unlock service at an additional fee.
Your unlock codes are:
- NCK: 6820484963830753
- MCK: 8394935097924607
- RGK: 00000000
- ERGK: 00000000
Please feel free to reach out if you need further assistance. Enjoy your stay in the new country!
Best Regards,
Charlotte
Was quick and smooth phone unlocked for my mum to use took about 15 minutes and was up and running good service
Hello Mr. Ballard,
Thank you for sharing your positive experience with us! We're thrilled to hear that the unlocking process for your mum's Samsung Galaxy A70 was quick and smooth. It's always wonderful to know that we could help make the transition to a new network hassle-free.
If you have any other needs or questions in the future, feel free to reach out. We appreciate your business and hope you continue to enjoy our services.
Best regards,
Charlotte
I love how easy and simple it was to unlock my phone, now I don't have to worry about finding a same phone carrier or changing phone because direct unlock did it for me 😋😋
Hi Jainey,
Thank you so much for your positive feedback! I'm delighted to hear that you had such a smooth and hassle-free experience unlocking your iPhone 14 with Direct Unlocks. 😊
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Enjoy your unlocked phone!
Best regards,
Charlotte
I needed to unlock my phone, I checked the Internet and their site was the first to pop up. I messaged them and the response was prompt. They supported me throughout the process until my phone was unlocked. I think the price is quite high (I don't know how others charge though) but overall their service was impeccable 👌
Hi Lydia,
Thank you so much for sharing your positive experience with us! 🌟 We're thrilled to hear that you found our service prompt and supportive throughout your unlocking process. We strive to provide a seamless and efficient experience for all our customers.
Your feedback regarding the pricing is appreciated. We aim to offer competitive rates along with top-notch service, and we're glad that you found the overall experience impeccable. If you need any further assistance or have any questions in the future, don't hesitate to reach out.
Thanks again for choosing us to unlock your Galaxy A52s 5G!
Best regards,
Charlotte
I had an old phone from work. I paid for it and it was given to me by my job. My daughter's phone broke and she wanted to use my old iPhone 7. I could not remember my information to unlock it from our old service provider. I even to it to the cell phone store and they said there is nothing that could be done. Then I found direct unlocks. I was skeptical at first but after payment my phone was unlocked in less than 24 hours. Highly recommend
Hi Byron John Copeland,
Thank you for sharing your positive experience! We're delighted to hear that you successfully unlocked your iPhone 7 through Direct Unlocks and that it worked out for your daughter's phone in such a short time. Your feedback means a lot to us and helps other customers feel confident in choosing our service based on great reviews, just like you did.
If you have any further questions or need assistance with anything else, feel free to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
Took a little while but the result was a success. Thank you for unlocking my phone so I can use it anywhere!
Hi Shaun,
Thank you for sharing your positive experience! We're delighted to hear that your Samsung Galaxy S21 FE 5G is now unlocked and ready to be used with any network. If you need any further assistance or have additional questions, feel free to reach out to us.
Enjoy the freedom of your unlocked phone!
Best regards,
Charlotte
I needed my phone unlocked from at&t, I tried through them but they were giving me the run around. I started searching the web on how to get my phone unlocked and came across this website. After paying I got my phone unlocked faster than what they estimated and it was quick and easy. The couple of questions I had during the process got answered in a timely manner by a real person. Thank you for getting my phone unlocked. I will definitely use this service again in the future.
Hi Ken Lee,
Thank you so much for your thoughtful review! I'm thrilled to hear that you had a positive experience using our service and that we were able to assist you in unlocking your Samsung Galaxy S22 5G from AT&T quickly and efficiently. I'm glad our customer service team could address your questions promptly.
Your understanding and patience during the process, especially with the financial delay, are greatly appreciated. We strive to provide a reliable and friendly service for our customers, and it’s wonderful to know that we’ve met your expectations.
Should you need any further assistance in the future or have other devices to unlock, please don't hesitate to reach out. We would be more than happy to help you again.
Thank you for choosing our service and for your kind words!
Best regards,
Charlotte
Service was quick and efficient, you are able to check the progress through out the process, one the unlock was completed and successful they gave instructions on what to do on your end to make it work. Very happy with the service this works for phones that are not blacklisted
Hi Dhulisha,
Thank you so much for sharing your positive experience with us. We're thrilled to hear that the unlocking process was quick and efficient for you, and that you found our progress tracking and instructions helpful. It's comments like yours that motivate us to keep improving our services.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We appreciate your support and trust in DirectUnlocks!
Best regards,
Charlotte
I didn't think it would be posible to unlock the phone and for my surprise it happened, thank very much for everything.
Hi David,
Thank you so much for your positive feedback! I'm thrilled to hear that the unlocking process for your Galaxy S21 5G was successful and exceeded your expectations.
If you have any further questions or need any additional support, please don’t hesitate to reach out. We're always here to help!
Best regards,
Charlotte
I was pretty skeptical at first, but -- in the end -- I was proven wrong. I didn't like the way the pricing was advertised (and removed a star because of it). No, you cannot get your device unlocked for$28.99 -- that's just to see if your device is eligible to be unlocked. The real cost of the unlocking is additional to that. Still, with the high cost of phones these days (even used ones), the price I paid to unlock a phone was still a bargain by comparison. I'm just amazed it actually worked, and yes, I would use them again, if the need arose.
Hi Gil Sery,
Thank you for sharing your feedback! I understand your concern about the way pricing is advertised. As you've noted, the initial $28.99 fee is for the Eligibility Check to see if your device can be unlocked. The total cost for unlocking, in your case, was $91.99, which includes the Standard Unlock fee.
We strive to outline all costs upfront during the checkout process to avoid any surprises. I'm glad to hear that despite your initial skepticism, the service worked as expected and you found it to be a good value compared to purchasing a new phone.
If you need any further assistance or have any questions in the future, please don't hesitate to reach out.
Best regards,
Charlotte
No sirve no todo es falso es una mierda no se lo recomiendo a nadie
Hola Francisco, lamento escuchar tu frustración con nuestro servicio. Veo que el estado de tu pedido está en "Lista negra", lo que desafortunadamente significa que no podemos continuar con el desbloqueo de tu iPhone 12 Pro Max. Como se establece en nuestros términos y condiciones, no podemos ofrecer reembolsos por teléfonos incluidos en la lista negra. Entiendo que este no es el resultado que esperaba, pero le recomiendo que utilice su nota de crédito emitida para un servicio diferente en el futuro. Si tiene alguna otra pregunta o inquietud, no dude en comunicarse. Saludos cordiales, Carlota
I am very pleased with the service DirectUnlock provided, they went a few hours over the intial time line, but they got the job done and my phone is unlocked, working perfectly!
Robert Warren
Real Estate Broker
New Dawn Realty LLC
Norcross, GA *******
Hi Robert,
Thank you so much for your positive feedback! We’re thrilled to hear that your Samsung Galaxy A12 is now successfully unlocked and working perfectly. We apologize for the slight delay but are glad to know that our service met your expectations. If you have any other devices in the future that need unlocking, we’re here to help.
Wishing you the best with your new phone service!
Best regards,
Charlotte
Code given doesn't work and used web chat and no reply so after 24hrs told them I'm claiming my money back and still no reply
Hi Mark,
Thank you for getting in touch and sharing your experience. I’m sorry to hear that you’ve encountered difficulties with the unlocking process and communication response.
I can see that you’ve made the necessary payments for the Eligibility Check (£11.99) and the Standard Unlock (£26). Given that you've indicated the code "12535131" does not work, and there has been no response from the web chat, it’s possible that your HUAWEI B528s-23a might require a Remote USB Unlock. Some Vodafone UK devices need this additional step to complete the unlocking process.
As your order status is "Reported as Not Unlocked, waiting customer feedback," we need your feedback to proceed further. If your phone doesn’t prompt for an unlocking code, we recommend opting for the Remote USB Unlock to resolve this issue. This is common for certain devices that don't accept codes. Here’s an excerpt from our refund policy that explains this:
> “Remote USB Unlock: Refund is given if the service is incompatible or doesn't work. Remote USB Unlocks are only relevant to Samsung, Motorola, LG and Huawei phones.”
If you decide to proceed with the Remote USB Unlock, please initiate this step through our website. This should address the issue you’re facing with unlocking your device.
Feel free to reach out if you have any questions or need assistance in proceeding with the Remote USB Unlock.
Best regards,
Charlotte
Took a little longer than normal but great communication along the way. I'm sure my phone was a little harder than other phones because of how new it is but after all said and done it was unlocked. Thanks Anna.
Hi Matthew,
Thank you for your feedback! We're glad to hear that despite some delays, your Samsung Galaxy S24 is now unlocked. Anna will be thrilled to know she was able to assist you efficiently.
If you have any other questions or need further assistance, please don't hesitate to reach out. We appreciate your patience and your trust in our service!
Best,
Charlotte
IPhone 15 Pro Max failed. And I gave it away, another phone, iPhone 14 Pro Max, so it happened, although they withdrew money and sent text messages to make it work. Unlocked, but it didn't work, ended up making another phone that wasn't needed 14 Pro Max It was unlocked, sort of
Hi Beslan,
Thank you for reaching out and sharing your experience. I'm sorry to hear about the issues you've encountered with unlocking your iPhone 15 Pro Max and your iPhone 14 Pro Max. Let's clarify a few things:
1. **iPhone 15 Pro Max:** For this device, it seems the unlock attempt failed. Our policy states that if an iPhone unlock fails due to an 'Incompatible Sim' message, we do provide refunds with proof in the form of a video. If you have such proof, please share it with us so we can review your case.
2. **iPhone 14 Pro Max:** I'm glad to hear that your iPhone 14 Pro Max has been unlocked. If there's anything still not working as expected with the iPhone 14 Pro Max, please let us know so we can assist further.
Regarding the charges, please note that the Eligibility Check and Unlocking Payment are necessary to complete the service. All costs are outlined prior to purchase on the checkout page.
If you have any unresolved issues or further questions, please feel free to ask. We are here to help ensure everything is sorted out to your satisfaction.
Kind regards,
Charlotte
I did not have my hopes up for them to unlock my phone. I seen a lot of good reviews, but you cant trust any of that these days. I paid for the service and cross my fingers. It said it would take 19 days and my heart dropped. I was so nervous. But the next day i checked my email and there was a email with the unlock codes. I was so excited and tried the codes and unlocked my phone. Awesome experience
Hi Skyler Talton,
Thank you for sharing your experience with us! It's wonderful to hear that our service exceeded your expectations and that your Motorola Moto G Stylus 2021 was unlocked successfully and promptly. We're committed to providing a reliable and efficient service, and it's feedback like yours that reaffirms our efforts.
If you have any further questions or need any additional assistance, please don't hesitate to reach out. Enjoy your unlocked phone!
Best,
Charlotte
Was a bit skeptical at first but the process was fast and easy. Was quoted a certain time and received my code before the time frame was up. I would highly recommend to others. I didn't even have to leave to comforts of my home...
Hey Neidra,
Thank you so much for your kind words and positive feedback! I'm thrilled to hear that you had a smooth and efficient experience with us. It's great to know we could provide you with the convenience you were looking for, all from the comfort of your own home.
If you have any further questions or need any assistance in the future, please feel free to reach out. We’d be more than happy to help!
Best regards,
Charlotte
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola, Jessica! Muchas gracias por tu reseña positiva. Estamos encantados de saber que nuestro equipo pueda ayudarle con cualquier pregunta que tenga. Si hay algo más con lo que necesita ayuda o si tiene más preguntas en el futuro, no dude en comunicarse. ¡Disfruta de tu iPhone 13 desbloqueado! Saludos cordiales, Carlota