Overview
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I had a perfect experience with Direct Unlocks! The service was exactly as described—quick, seamless, and hassle-free. Everything worked just as promised, and I was able to unlock my device without any issues. Highly recommended for anyone looking for a reliable unlocking service!
This DirectUnlocks service are super fast, worth it for the price i paid for to unlock Iphone 16 pro Max with us Carrier locked. I love it. Definitely recommended is Not a scam. At first i was afraid also if really work. But it does, I happy that my iphone 16 pro Max are unlocked. As it said No sim Restrictions. Thank you DirectUnlocks, you earn 5 stars!
It took about an hour. They got the job done. I don't like when they charge me the second time they didn't let me know that I had to pay you twice with $28 at first and then the second time. 68. But it's OK.
Unlocked a 2nd hand phone that was locked to T-Mobile with a balance owed. Had to go through 3 levels. Initial check, standard unlock, advanced unlock. Each level added to the cost but after a total of about 9 days, direct unlocks came through.
At first, I was skeptical about this website. But after reading the reviews, I decided to just chance it. It took awhile but that was also mentioned in some reviews. In the end, I got the results I wanted. My phone is completely unlocked. Thank you for a great first experience. I recommended this website to my sister and she's already checking it out for her 2 devices.
132 dollars to unlock! I've unlocked hundreds of phones through 3rd party companies over the last decade. This company was the worst. The only positive comment I have is after 2 weeks the phone is now unlocked. Never again!
I was confused at first because I paid $25 just to find if I was eligible for the unlock and had to pay extra $106 for the actual thing (it may vary depending on whether you are still paying for the device). The process was easy to follow but it took about two and half days to get it unlocked for me.
Hi Sang Kun Lim, thanks for taking the time to share your experience. We understand the process involves two steps—the Eligibility Check and the unlocking payment—and all costs are clearly outlined on the checkout page before you purchase. I'm pleased to hear the process was easy to follow, and congratulations on getting your Samsung Galaxy S24 unlocked! If you have any more questions or need further assistance, please let me know.
I had an older iphone i wanted to have as a backup in case anything happened to my phone and it was still sim locked to a previous provider. Every time I called them to try and get them to send the unlock to the phone I would get the runaround from them because I no longer had an account with them and was frustrated.
Thats when I found direct unlocks. The process was simple, easy and allowed me to focus my time in much more beneficial things in my life, instead of fighting on the phone, stuck in big carrier h*ll.
I would recommend 1000%
Very smooth unlocking was done. No hazel. But was not expensive Other than that it was very smooth. Didn't take much of my time. Just two clock and payment and phone was unlocked within 2 business days
At first i was unsure this was gonna work and after 4 days later i was really starting to wonder, but the next day i got the email with the unlock code and it worked flawlessly. 100% satisfied and absolutely worth the money, thank you
Hi Andrew, thank you so much for sharing your experience! I'm thrilled to hear the code worked flawlessly and that you're 100% satisfied with your unlock. It means a lot to us! If there's anything else we can help you with in the future, please don't hesitate to reach out. Enjoy your Galaxy S21+ 5G unlocked and have a great day!
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Hello Ignacio M,
Thank you for taking the time to leave a review. I understand you have concerns about multiple payments and I'd like to provide some clarity. Based on our records, you have completed an Eligibility Check for $28.99, a Standard Unlock for $50, another Eligibility Check for $28.99, and a Remote USB Unlock for $214 for your Galaxy Z Flip4 from T-Mobile USA. These steps are necessary, as all phones require an Eligibility Check first followed by an unlocking payment. Your order status currently shows as "Unlock Complete," which means our service has successfully unlocked your phone.
If you've already followed the unlocking instructions sent via email and your phone does not prompt for the unlocking code "6713185255136082" – which doesn't seem to be the case since your unlock is complete – a Remote USB Unlock would have been the necessary step, as you've already done.
We strive to provide clear information about all costs before you make a purchase, and we appreciate your compliance with the necessary procedures to unlock your phone. If there's anything specific that you are not satisfied with or if you need further assistance, please let us know so we can ensure you're content with our service.
Best regards,
Charlotte
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rowena, thank you so much for sharing your experience! I'm thrilled to hear your iPhone 16 Plus is completely unlocked and that you decided to give us a try despite your initial doubts. It means a lot that you're recommending our service to your sister too. We're here whenever you need us in the future!