business logo of Direct Unlocks

Direct Unlocks

Overview

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

quality
1,904
This company responds to reviews on average within 1 day

Instant Feedback

21,871 reviews
+415
How would you rate Direct Unlocks?
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Japan
1 review
0 helpful votes
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Muito bom!
May 3, 2016

Ja destravei 2 iphone, recomendo! Muito bom!

Date of experience: May 3, 2016
Australia
1 review
0 helpful votes
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Good service
May 29, 2016

*******

Date of experience: May 29, 2016
TT
1 review
0 helpful votes
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Like magic
April 3, 2025

I'm super skeptical about remote unlocks, but these guys actually looked credible and my research gave me just enough confidence to go for it. Boy was I happy I did. Ease of use, constant updates, on point promise times, I mean, take your pick because all are true. An all-round excellent experience and service. Me and my iPhone 15 Pro Max thank you. Cheers!

Date of experience: April 3, 2025
California
1 review
0 helpful votes
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Very good!
April 20, 2025

In just about 10 minutes, my iPhone was unlocked! I paid $28 and received an email stating that my phone was unlocked. However, I was then asked to make a second payment of $54. I reached out to ask why this additional payment was necessary, and they replied, "I've checked your account and can see your order status is marked as 'Unlock Complete,' so no further payment is needed. Let me know if you have any other questions or if there's anything else I can help with!" Now, I'm requesting a refund for the $54, but they won't give it back to me. I will be writing a review on Trustpilot about this experience.

Date of experience: April 20, 2025
California
1 review
0 helpful votes
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Actually it works.
May 24, 2025

Honestly, I didn't expect it to be this easy, but this unlocking app totally came through. Everything was done online, no need to go anywhere or call anyone. I just followed the steps, and in a short time, my phone was fully unlocked. Super quick and hassle-free! I'm really grateful it worked so well. It saved me a lot of time and stress. If you're looking for a simple way to unlock your phone without any drama, I definitely recommend giving this app a try.

Date of experience: May 24, 2025
New York
2 reviews
13 helpful votes
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Paid $25 to make sure phone was legit already knew it was. Then another $54 to get fake unlock codes and get lied to about the getting my money back. They sent an email after the fact saying I agreed to using codes. No I didn't scum bags. Already filed with BBB and other business bureau sites. Do not use this fake site at all. Please they are useless and NPC style idiots. Not to mention how they have bots do tons of fake reviews for them. I learned the hard way filed a stop payment with my bank today showed them all the proof of how these scum function.

Date of experience: June 3, 2025
Florida
1 review
0 helpful votes
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MAJOR SCAM
March 1, 2025

First they charge $25 which that turned out to just be for checking phone eligibility. They came back and asked for $54 more which I mistakenly paid. And THEN they wanted, wait for it…over $500! And they will not refund. The next morning I called my carrier direct and my phone was unlocked for free in 5 mins! I can't believe I fell for it. I hope you won't.

Date of experience: February 27, 2025
Missouri
1 review
0 helpful votes
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Impressed
March 2, 2025

I was in the process of switching carriers & my phone was locked by the previous carrier so that prevented me from being able to activate my phone until I got online & found this site, once your phone is unlocked the directions are super easy! It may take a few days, but well worth it! Thank you so much!

Date of experience: March 2, 2025
GB
1 review
0 helpful votes
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Fast, Reliable, and Professional Service
May 19, 2025

I was a bit skeptical about using a third-party unlocking service, but Direct Unlocks completely exceeded my expectations. The process was smooth from start to finish. I submitted my phone's details, paid a very reasonable price, and received my unlock code much sooner than expected. Their communication was clear, and I appreciated the step-by-step instructions they provided. I was able to unlock my phone without any issues, and now I can use it with any SIM card I choose. This service saved me a trip to the shop and a lot of hassle.

Date of experience: May 19, 2025
TT
1 review
0 helpful votes
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Professional service
April 6, 2025

I have used a few different iPhone unlocking services in the past. On this instance I came across this site and decided to use their services. To my surprise they were extremely professional…. They offered a way to track the progress or the unlocking process indicating what was being done etc. At one point I found it was taking longer than expected so I contacted the service support and was given a response within minutes detailing the delay…. Very good service

Date of experience: April 3, 2025
Georgia
1 review
0 helpful votes
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Delivered as promised
April 28, 2025

I ordered to have my iPhone 14 unlocked on the 21st of April, 2025, paid the required fees, and waited for the stated duration. It would take about three (3) days to complete, but it was done in 2 days and some hours. And everything works perfectly fine. I will recommend using them for this service.

Date of experience: April 23, 2025
New York
1 review
0 helpful votes
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What started as a $ 24.99 service, turned into a good news we can help if you pay the fee of $ 54. Then no service was rendered but we can't refund because that's not our policy. What a rip off! Keep that money, it'll bring you more for the year. SCAM

Date of experience: February 15, 2025
Texas
1 review
0 helpful votes
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Sim Unlocked my S23+
March 12, 2025

Payed for the $25 to run the imei and came back clear. So payed the $106 for the unlock codes... Took 3 days for the unlock code a day later than the 48 hours but they stayed in contact everytime I messaged them they would message back... Site is legit and sim unlock code was simple and they also gave directions with the email on how to do it... Definitely recommended and cut out the middle man at any cell phone place who would just pay these companies and uncharged you..

Date of experience: March 12, 2025
Customer Service R. Direct Unlocks Rep
4 months ago

Hi Robert, thank you so much for your kind words! I'm really glad to hear that our communication and detailed instructions made the process smooth for you, and it’s great to know that you found our service a solid alternative to the middleman. Enjoy your unlocked Samsung S23+—if you need any further assistance, we're here to help!

Pennsylvania
1 review
0 helpful votes
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Great seller
May 27, 2025

The process was straight forward and stress free. You just have to have patience and they'll send you an email when finished. Definitely would recommend and use again. I've already saved info for future.

Date of experience: May 27, 2025
Ohio
1 review
0 helpful votes
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IPhone 12 Unlocked in 2 Days
June 9, 2025

I had my iPhone 12 unlocked in just 2 days and everything went smoothly. The process was easy to follow and I received clear updates along the way. I really appreciate how fast and reliable the service was. Definitely recommend if you're looking for a trustworthy unlock service!

Date of experience: June 5, 2025
California
1 review
0 helpful votes
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Unlocking through this service really works
June 14, 2025

I had an outstanding experience with Direct Unlocks that truly deserves a 5-star rating. The process was incredibly straightforward and efficient, guiding me through each step with clear instructions. My phone was unlocked much faster than I expected, and I was updated regularly on the progress, which gave me peace of mind. The customer service team was responsive and helpful, addressing all my questions promptly. What impressed me the most was the reliability of the service. Unlike other unlocking services I've tried in the past, Direct Unlocks delivered exactly what they promised without any hidden fees or complications. My phone now works perfectly with different carriers, and I couldn't be happier. I highly recommend Direct Unlocks to anyone looking for a trustworthy and hassle-free unlocking service.

Date of experience: June 14, 2025
California
1 review
0 helpful votes
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They really do unlock your phone!
March 13, 2025

Well after purchasing multiple unlocks from different companies and them just being not true, I was a little skeptical but I purchased it from them and they've been kept in contact and they explaining me the process and you know they came through they unlocked my phone. It was T-Mobile restricted and now it is unlocked to any carrier right now. I currently have it on Verizon. Thank you, direct unlocks...

Date of experience: March 13, 2025
Customer Service R. Direct Unlocks Rep
4 months ago

Hi Nathanial, thank you so much for your kind words! We're delighted to hear that after your experiences with other companies, our process was clear and successful. It’s great to know that your iPhone 11 Pro Max transitioning from T-Mobile to Verizon has been smooth. Your trust means a lot to us—enjoy your unlocked phone, and feel free to reach out if you have any questions in the future!

Jordan
1 review
0 helpful votes
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Extremely bad
July 2, 2025

I would give them -5 stars. They trap you with a two-payment strategy. They advertise that they unlock in a few minutes and charge $28.99, only to realize there is a tiny footprint. This $28.99 is for checking eligibility only; then, you will need to pay an additional $50. And now it is not the end; the waiting time has been expanded to 7 days from a few minutes. If you ask for a refund, they claim that the $28.99 is non-refundable and that the $50 they provided is a voucher, but no refund is available. What a SCAM, STAY AWAY

Date of experience: July 2, 2025
Texas
1 review
0 helpful votes
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T-Mobile iPhone 16 Pro Max
April 2, 2025

Oh man, what can I say. The process took a bit longer than i anticipated but they got the job done and i am extremely satisfied with the whole process and i highly recommend the service to anyone who is in need of an unlock. Thank you!

Date of experience: April 2, 2025
Pennsylvania
1 review
0 helpful votes
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Best easiest experience ever!
May 27, 2025

This website is definitely the best there is out there! The unlocking process took a couple of days but they got it unlocked and we are now able to use the phone with any carrier! Hands down the best and would use them again if I had to buy hopefully I won't have to in the future!

Date of experience: May 27, 2025