Overview
Direct Unlocks has a rating of 4 stars from 3,761 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card and pro max. Direct Unlocks ranks 1st among Unlocked Phones sites.
Instant Feedback
This would be my 3rd time using this website to get a phone unlocked. And they haven't let me down. I will tell everyone that I know to come here to for all their unlocking needs. I wish I could give more than just 5 stars.
My iphone 15 pro max was unlooced in few minutes after start the process and best and easy
Hi Venkata Krishna Kuchipudi,
Thank you for your kind words! I’m thrilled to hear that your iPhone 15 Pro Max was unlocked quickly and easily. It’s great that the positive reviews helped you choose us!
If you have any concerns or need further assistance, feel free to reach out. We're here to help!
Best regards,
Charlotte
I discovered that my iPhone that I bought used 4 years ago had a Sim locked status. My current carrier could not unlock it, AT&T refused to unlock it. The used phone vendor that I bought it from refused to help me. Direct Unlocks fixed my issue quickly.
Hi Michael,
Thank you so much for your positive feedback! I’m thrilled to hear that we could help you unlock your iPhone XS Max quickly and that you chose us out of desperation. It means a lot that you took the time to read our information and reviews before trusting your unlock with us.
If you have any further questions or need assistance, don’t hesitate to reach out. Enjoy your unlocked phone!
Best,
Charlotte
The service was fast and easy. Took less than 24 hours and my phone was unlocked and works perfect.
I highly recommend this service for anyone looking to unlock their phone to use on a different service.
Hi Jason,
Thank you for your kind words! We're thrilled to hear that your iPhone 13 Pro Max was unlocked so quickly and that you're happy with the service. We appreciate your recommendation and are here if you need any further assistance in the future. Enjoy using your unlocked phone!
Best regards,
Charlotte
DirectUnlocks provided an absolutely seamless experience when I needed to unlock my phone from its carrier restrictions. Initially skeptical about online unlocking services, DirectUnlocks not only met but exceeded my expectations. The process was straightforward; after entering my phone's details and paying a reasonable fee, I received clear instructions and unlock codes promptly. What impressed me most was the speed – despite being quoted a few days, my phone was unlocked in under 48 hours, allowing me to switch carriers without any hassle. The customer support was commendable too, always ready to clarify any doubts with friendly efficiency. This service has truly empowered me to fully utilize my device's potential across different networks, and for that, I'm incredibly grateful. DirectUnlocks has not only unlocked my phone but also my trust in online unlocking services.
Hi Daniel,
Thank you so much for taking the time to share your experience! It’s wonderful to hear that you had a seamless unlocking process with us. We strive to exceed expectations, and your feedback truly brightens our day!
I understand the multiple payments can feel overwhelming, but they’re essential for the different phases of the unlocking process. You’ve already completed the Eligibility Check ($14.99), Standard Unlock ($50), and Premium Service ($399), and it looks like your order status shows "Unlock Complete." 🎉
If you have any lingering questions or need assistance with the next steps, please don’t hesitate to reach out. We're here to help you make the most of your unlocked iPhone 16 Pro!
Thanks again for trusting us with your unlocking needs!
Best,
Charlotte
Agradecido al tercer día me enviaron los códigos para la liberación, ya mi teléfono trabaja con cualquier compañía, muy buen servicio, pido una disculpa por un mal comentario que hice sin esperar los resultados.
Hola Ismael, ¡Gracias por tu atento seguimiento! Nos complace saber que tu Galaxy S24 Ultra ya está desbloqueado y funciona sin problemas con cualquier red. Entendemos que esperar puede ser un desafío y agradecemos tu paciencia durante todo el proceso. ¡Tus amables palabras sobre nuestro servicio y cómo te trató nuestro equipo significan mucho para nosotros! Si tienes más preguntas o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Disfruta de tu teléfono recién desbloqueado! Saludos, Charlotte
Worried about a scan as there is a bit of a cost. It took a few days to complete. But all is good & Direct Unlocks kept us informed.
Happy with their service.
Hi Lise,
Thank you for taking the time to share your thoughts! I understand that handling costs can be a concern, but I'm glad to hear you're happy with the service and that we kept you informed throughout the process. We always strive to make the unlocking experience as smooth as possible.
If you have any further questions or need assistance, feel free to reach out. We’re here to help!
Best regards,
Charlotte
Bought a phone that was locked! Cell provider I have could/would not assist. Sent me to local hack. Who wanted big bucks with no guarantee.
Enter Direct Unlocks I found researching the internet for a solution. Good reviews, price reasonable, and a quick response.
Signed up for stage 1 to ensure phone was not stolen or illegal, very quick response clearing the way. Signed up for stage 2 and received my unlock codes very quickly, and it worked!
I am now using my previously locked phone with zero issues.
Thank you Direct Unlocks.
Hi Charles,
Thank you so much for your positive review! We’re thrilled to hear that you successfully unlocked your Samsung S23 FE and that our services met your expectations. It’s great to know that our quick responses and transparency helped you along the way!
If you have any further questions or need assistance in the future, don’t hesitate to reach out. Enjoy using your unlocked phone!
Best regards,
Charlotte
Fueron eficaz, paso antes de lo inesperado, esto es 100% real
Hola Leonardo, me alegra mucho saber que todo salió bien y antes de lo esperado. Gracias por compartir tu experiencia positiva con nosotros. ¡Disfruta de tu iPhone 13 Pro Max desbloqueado!
Son muy rápidos, sin tanto proceso y no te hacen gastar dinero ya que verifican si eres elegible.
Hola Anderson, ¡gracias por tus amables palabras! Nos alegra que el proceso te haya resultado rápido y sencillo. Nuestra verificación de elegibilidad garantiza que solo pagues lo que necesitas, y es genial ver que tu iPhone 14 Pro Max ahora está desbloqueado. ¡Disfruta de tu teléfono y gracias por elegir Direct Unlocks!
Service was brilliant... took about 30 minutes to unlock my phone. Simple and very easy to do... after making payment I had to wait about 30 minutes and ta da the code was sent through... after entering code my phone was immediately unlock... Perfect.
Hi Linda,
Thank you for your kind words! We're thrilled to hear that you found the unlocking process simple and quick. It’s fantastic that a friend recommended us, and we appreciate your trust. If you have any more questions or need assistance with anything else, feel free to reach out. Enjoy using your unlocked Huawei P20 Lite!
Best regards!
I was honestly highly skeptical in the beginning but in the end it worked! It took a long time with multiple payments which I doubted about… but the sim is unlocked for a better price than buying a new phone!
Hi Willem,
Thank you for your feedback! I'm glad to hear that your iPhone 13 is finally unlocked. I understand that the process took some time and involved multiple payments, but as you noted, it can be a more cost-effective solution than buying a new phone!
The payments you made—$28.99 for the Eligibility Check, $50 for Standard Unlock, and $267 for Premium Service—are all outlined on the checkout page, as each step is necessary to ensure the unlocking process goes smoothly.
If you have any other questions or if there's anything else we can help you with, please feel free to reach out. Enjoy your unlocked iPhone!
Best,
Charlotte
Actually, I didn't expect that they can do that. But They didn't it with no problem. I have been using my phone with new sim card, not the original sim card. I am going to ask them another request for my wife soon. Thanks.
Hi Sung Cho!
Thank you for taking the time to share your experience! I'm thrilled to hear that your Galaxy S23 Ultra is now unlocked and working smoothly with your new SIM card. It’s great to know that you found our service helpful and convenient! We appreciate your support and look forward to assisting you with your wife's request soon. If you have any questions or need assistance, just let us know!
Best regards!
I bought a refurbished iPhone in the UK which was sold as unlocked.
Not so.
I contacted Direct Unlocks and followed their instructions. The phone was locked to a Japanese provider. DU suggested that it would take up to five days.
Painful, but what other option did I have as it was a Friday evening?
The process started and after 3 days, I received a message saying that the unlocking was restarted with the Manufacturer as the Japanese provider was unresponsive. Two more days and my phone is unlocked. Life is restored to normal.
All through the wait period I was kept informed of progress and apologies for the delayed process.
Well done all at Direct Unlocks. Thank you.
Dear Mr. Willcocks,
Thank you so much for sharing your positive experience with Direct Unlocks. We're delighted to hear that despite the initial inconvenience, your iPhone SE 2020 has been successfully unlocked from NTT Docomo Japan. Your patience through the process is greatly appreciated, and it's wonderful that we could restore your phone and your peace of mind.
Should you require any further assistance in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
Charlotte
Mon téléphone était bloqué chez un opérateur au Canada et en quelques cliques j'ai pu le débloquer, je dois quand même vous prévenir qu'il y a 2 paiements différents: un pour savoir si vous êtes éligible et un deuxième de 40€ environ pour débloquer votre téléphone. Mon téléphone a été débloqué en moins de 4 jours et je n'ai aucun problème de réseau donc tout est parfait pour moi!
Si vous n'avez pas d'autres alternatives je recommande.
Bonjour Corinne Virouleaud, Merci d'avoir partagé votre expérience! Je suis heureuse d'apprendre que votre iPhone 12 a été débloqué avec succès et que le processus s'est bien déroulé pour vous. Je comprends qu'avoir deux paiements distincts pour la vérification de l'éligibilité et le déblocage peut être un peu déroutant, mais tous les coûts sont clairement indiqués sur la page de paiement au préalable. C'est formidable de voir que tout s'est arrangé au final! Si vous avez des questions ou si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous aider! Cordialement, Charlotte
I got the unlocking code after a week of waiting however my phone does not ask for unlock code when inserted a different sim so it didn't really helped. Contacted the customer service a few times about what else can be done and she says the same thing over again, that the unlocking code had been given and thus the service is done. Just a waste of money
Hi Villanueva Anne,
I’m sorry to hear about the frustration you're experiencing. I understand how disappointing it can be when the unlock process doesn’t go as expected.
Since your phone has been marked as "Unlock Complete" and you received the unlocking codes, the next step is to ensure the phone prompts for a code, which sometimes requires using an incompatible SIM card. Please double-check if you're using a different carrier SIM that is not locked to your phone.
If the device doesn’t require a code, it may need a Remote USB unlock, which is a separate service. If you haven't done so already, I encourage you to reach out so we can assist you further with the best solution for your Samsung Galaxy Z Fold 3.
Thanks for your patience, and we’re here to help!
Best,
Charlotte
I required an unlock done on an iPhone 13. The experience was done within one day. The instructions were clear to follow. I would recommend to others.
Hi Maxine,
Thank you so much for your wonderful review! We’re thrilled to hear that your iPhone 13 unlock process went smoothly and that you found our customer service helpful. Your recommendation means a lot to us!
If you have any more questions or need assistance in the future, don't hesitate to reach out. We’re here to help!
Best,
Charlotte
They did good with unlocking my card, I wish they just gave you notice of the two time charge. But it was worth it. My phone worked perfectly upon activation which is exactly what I was looking for. The process was quick and easy, not taking much time at all, the whole process was about 10ish minutes.
Hi Arianna,
Thank you for your review! We're thrilled to hear that your iPhone 11 is working perfectly and that the process was quick and easy for you. We appreciate your feedback regarding the payment notifications and will take it into consideration as we strive to improve our service.
If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your unlocked phone!
Best,
Charlotte
I was having difficulty getting my phone unlocked by the original carrier. They wanted to speak to the original owner. But unfortunately that person was deceased. Thankfully I found Direct Unlocks and they were able to get it unlocked for me in just a short time.
Hi Kristen,
Thank you so much for sharing your positive experience! I'm glad we could assist in unlocking your Motorola Moto Edge 2021, especially given the circumstances with the original carrier. We strive to provide a smooth and efficient service, and it’s great to hear that we met your expectations.
If you have any further questions or need additional support, feel free to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
Service was fast and worked perfectly. I didn't like the original $25 charge just to see if unlocking was available. I knew it was and I didn't mind the $50 charge to unlock but it ended up being over $75 which was honestly unnecessary. If it wouldn't have been for the original $25+ dollar charge I would have been extremely pleased (5stars) for the service
Hi Janet,
Thank you for your feedback! I’m glad to hear that the unlocking process was fast and successful! I totally understand your concern about the initial $25 charge for the eligibility check. We want to be transparent about costs, which is why all fees are listed on the checkout page before you complete your purchase.
The eligibility check is important to ensure we're providing the right service for your specific device, and since it’s a necessary step, it's non-refundable. I'm really happy to know that the unlocking itself met your expectations! If there’s anything else we can do to improve your experience, please let us know.
Thank you for choosing us!
Best,
Charlotte
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Greg,
Thank you so much for your glowing review and for being a loyal customer! We're thrilled to hear that you've had consistently positive experiences with our service and that you're willing to recommend us to others. Your satisfaction is our top priority, and we truly appreciate your kind words and support. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out.
Best regards,
Charlotte