Overview
Direct Unlocks has a rating of 4 stars from 3,760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card and pro max. Direct Unlocks ranks 1st among Unlocked Phones sites.
Instant Feedback
It took 4 days, but I didn't want to go to the store and call to at&t because I just don't have time for that - this guy's REALLY HELPED ME🥰🥰🥰
Nice and easy headache free service.I wish I knew when I first found this service
Hi Shamima Sultana,
Thank you for your positive feedback! We're glad to hear you found our service nice and easy. Your satisfaction is important to us, and it's great that you appreciate the security and money-back guarantee we offer.
If there’s anything else you need help with or if you have any questions regarding the unlock process, feel free to reach out. We're here to ensure you have a great experience!
Best regards,
Charlotte
DID NOT PROVIDE THE CORRECT CODE - TAKE TWO PAYMENTS TO GET THERE (READ CAREFULLY) - DO NOT RESPOND WHEN CHALLENGED ON THE CODE BEING ONLY 8 NUMBERS WHEN SHOULD BE 16 DIGITS - I WANT MY MONEY BACK PLEASE!
Hi Hugh,
I appreciate your feedback and understand your frustration. You've made two payments: £23.99 for the Eligibility Check and £26 for the Standard Unlock, which are clearly outlined on the checkout page.
Currently, your order status is "Reported as Not Unlocked, waiting customer feedback," and we’re here to help you complete the unlocking process. If you could confirm that you're ready to proceed, or if there's anything specific you need assistance with, please let us know!
Thank you for your patience, and we’re looking forward to resolving this for you.
Best,
Charlotte
Paghi una volta, poi capisci che devi pagare una seconda volta perchè nella prima modalità non è chiaro che gli step sono 2, poi per sbloccare devi avere una SIM STRANIERA! Allucinante. Io sono ancora col Samsung pad, il cui sblocco costa più del pad, bloccato.
Ciao Cagna Eugenio, Grazie per aver condiviso il tuo feedback con noi! Capisco perfettamente la tua frustrazione riguardo al processo di pagamento in due fasi. Vogliamo essere trasparenti, indicando tutti i costi nella pagina di pagamento, inclusi il Controllo di idoneità e il Pagamento di sblocco. Vedo che lo stato del tuo ordine è "Sblocco completato", quindi dovresti avere i codici di sblocco per il tuo Samsung Galaxy Tab A 10.1. Se hai altre domande sul processo di sblocco o hai bisogno di assistenza con l'utilizzo di una scheda SIM per lo sblocco, ti consiglio di provare una SIM diversa, poiché è essenziale per completare correttamente lo sblocco. Non esitare a contattarci di nuovo se hai bisogno di ulteriore assistenza. Siamo qui per supportarti! Cordiali saluti, Charlotte
Phone was unlocked very promptly and easily. Kept informed of the process and completed with no problems.
Hi Jacqueline,
Thank you so much for your wonderful feedback! We're thrilled to hear that your iPhone 13 Pro Max was unlocked promptly and that you found the process smooth. We strive to keep our customers informed every step of the way!
If you have any further questions or need assistance with anything else, don’t hesitate to reach out. Enjoy your unlocked phone!
Best,
Charlotte
Before I bought a new phone for my international trip, I gave a shot for this service, and it took just a couple of days to get my old apple phone 12 to be unlocked. I saved a ton a customer service is very responsive. Thank you!
Hi Anatildes Silva,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you saved money and found our service responsive and knowledgeable.
If you have any questions or need further assistance as you enjoy your unlocked iPhone 12, feel free to reach out. We're here to help!
Safe travels on your international trip!
Best regards,
Charlotte
The unlock process was fast, at first I wasn't so sure, then after make my $50 payment, my was automatically unlocked, I recommended everyone to try it.
Hi Ousmane Fade!
Thank you so much for sharing your experience! I'm thrilled to hear that your unlock process went smoothly and that you’re recommending us to others. That’s fantastic! If you have any further questions or need assistance, feel free to reach out. We're here to help!
Best,
Charlotte
One of the worst website I have, they are scammers while asking for amount they dont say its an eligibility check amount and after eligibility check they are asking again 100 dollars, thats a scam every penny of money should have been displayed on first page but not after taking money and saying that was for eligibility check only. I will never recommend this website to anyone and will report to customer care
I'm really sorry to hear about your experience, and I appreciate you taking the time to share your thoughts. I understand how frustrating it can be to navigate unexpected costs. Just to clarify, the fee you saw is indeed for the eligibility check, which is a necessary step before proceeding with the unlocking process. This is outlined on our checkout page prior to payment.
I genuinely want to help you move forward and successfully unlock your phone. If your status is currently awaiting payment, I encourage you to continue with the process, as this will get you closer to having your device unlocked. If you have any further questions or need clarification, please feel free to reach out, and we'll do our best to assist you! Thank you for your patience.
This process was super simple. Customer service was also great in responding quickly with any concerns I had. Would definetly reccomend and use again!
Hi Kelly,
Thank you so much for your positive feedback! I'm thrilled to hear that you found our process simple and that our customer service team was helpful in addressing your concerns. We strive to provide quick and effective solutions, and it’s wonderful to know we met your expectations!
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We're here to help!
Best,
Charlotte
Nach dem Kauf eines Samsung S10 auf dem Zweitmarkt sind wir über das Problem Simlock gestoßen. Da es schnell gehen musste haben wir uns im Internet schlaugemacht und sind auf die Seite DirectUnlocks gestoßen. Die Prüfung verlief sehr einfach - es wurde gleich bestätigt, dass es sich um das richtige Telefon und das Netz handelt. Prozedur dauerte ca. 24 Stunden. Gerade eben den Code erhalten und das Handy ist jetzt entsperrt. Jederzeit wieder!
Hallo Anita, vielen Dank, dass Sie Ihre positiven Erfahrungen mit uns teilen! Wir freuen uns, dass Sie den Entsperrvorgang problemlos fanden und Ihr Samsung Galaxy S10 nun entsperrt ist. Ihre Zufriedenheit ist unsere Priorität und es ist schön zu wissen, dass Sie sich in Zukunft wieder für uns entscheiden würden! Wenn Sie weitere Fragen haben oder weitere Hilfe benötigen, können Sie sich jederzeit an uns wenden. Viel Spaß mit Ihrem entsperrten Telefon! Beste Grüße, Charlotte
Scam, avoid like a plague! Speak to your bank, report as a fraud transaction so you can get your money back. They advertise unlocking services and mislead you to pay a free, and then you discover that is not for unlocking a device, but to CHECK if a device can be unlocked. Then they ask you for MORE money to unlock your device, which if they cannot unlock, they will still keep your money. It is a scam, it is robbery, it is fraud! Reviews are all fake, bots, purchased from call centres abroad to pretend it is not a scam. Check other people scammed by them here on moneysavingexpert forums, lots of people!
Hi A De Souzbleicker Bleicker,
I'm sorry to hear that you're feeling frustrated with our process. I understand it can be confusing, but let me try to clarify things for you.
You've made two payments: £23.99 for the Eligibility Check and £34 for the Standard Unlock. These payments are necessary steps to ensure we can unlock your ZTE MC888 from the network Three UK. I can assure you that all these costs are clearly outlined on our checkout page prior to any purchase.
Currently, your order status is "Hard-Locked." As mentioned in our [Terms and Conditions](#), "Any unlocks which come back as Hard-Locked by the network will be refunded in the form of a Credit Note, due to the amount of work required in attempting to perform this unlock." You've been issued a credit note which can be used against any sim unlocking service, and for any device.
I encourage you to continue the process using the credit note provided to complete the unlocking. If you have any further questions or need assistance, please let me know.
Best,
Charlotte
Szybko ale bardzo drogo. Ponad 200€ za iPhone 13. Zobaczymy czy po aktualizacji oprogramowania będzie działało dalej. Jak narazie polecam.
Cześć Danielu, Dziękujemy za opinię! Rozumiem, że koszt może wydawać się wysoki, ale zapewniam Cię, że cena odzwierciedla jakość i niezawodność naszej usługi odblokowywania. Dokładamy wszelkich starań, aby zapewnić Ci płynne działanie i mam nadzieję, że odblokowanie będzie dla Ciebie działać bezproblemowo po aktualizacji oprogramowania. Twoja rekomendacja wiele dla nas znaczy! Jeśli masz jakieś pytania lub potrzebujesz pomocy w trakcie procesu, skontaktuj się z nami. Ciesz się odblokowanym iPhonem 13! Pozdrawiam, Charlotte
Fast reliable and informative! Cheaper than going to a store and so much easier!
I honestly couldn't praise this service enough!
Hi Martin,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our service fast, reliable, and a great value compared to in-store options. It's our goal to make the unlocking process as easy as possible for our customers. If you have any further questions or need assistance with anything else, don't hesitate to reach out. We're here to help!
Best,
Charlotte
This service was the best.
I was able to get my device unlocked and ready to use in less then an hour. It was a little more then I was expecting but over all I am very happy with this service. If I ever need to do it again I know I will this service again
Hi Lacey,
Thank you so much for your kind words! We're thrilled to hear that you were able to unlock your device quickly and that you found our service to be the best option for your daughter's phone. We truly appreciate your support and look forward to helping you again in the future if you need it!
Best,
Charlotte
Al principio creí que esta página era una estafa, pues al ser la primera vez en realizar este procedimiento, no estaba muy convencido, pero al final me animé y valió la pena hacerlo, hoy disfruto de mi iPhone.
¡Hola, Víctor! ¡Muchas gracias por compartir tu experiencia! Nos alegra saber que al principio tenías dudas, pero que nuestro servicio te resultó confiable y eficaz para desbloquear tu iPhone. Nos esforzamos por ofrecer un proceso de desbloqueo sin complicaciones y es maravilloso saber que ahora disfrutas de tu dispositivo. Si tienes alguna pregunta o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. Agradecemos tu recomendación y ¡que disfrutes del desbloqueo! 😊
Very happy with service. Was kept updated the whole way through the process. Didn't have to check in. All information was updated promptly
Hi Lucy,
Thank you so much for your positive review! We're thrilled to hear that you were kept updated throughout the process and found our service to suit your needs. Your satisfaction is our priority, and we appreciate you choosing us for unlocking your Galaxy S23. If you have any questions or need further assistance, feel free to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
At first in doubt if they can unlock my Iphone 15 Pro.
And just today 30th August 2024 receive good news... successful unlock. Applied 24th August 2024... Tried with other networks and it is working well. Kudos
Hi Milvin,
Thank you for your kind words and feedback! We're thrilled to hear that your iPhone 14 has been successfully unlocked and is now working well with other networks. We're committed to providing a smooth unlocking experience, and it's great to see your trust in our services reflected in your positive review.
If you ever have any questions or need assistance in the future, feel free to reach out. We're here to help!
Best regards,
Charlotte
Après avoir payé plus de 70€, j'ai reçu des codes inutilisables, rien ne marche et personne ne me donne de solution. Ça fait 10 jours que j'attends... Une honte! Fuyez ce site!;!
I was very pleased with the service I will refer this to my family and friends
Hi Penny,
Thank you so much for your kind words! We're delighted to hear that you were pleased with our service. Your referrals mean the world to us, and we look forward to helping your family and friends as well.
If you have any questions or need assistance with unlocking your Motorola Razr 40 Ultra, just let us know. We're here to help!
Best regards,
Charlotte
It definitely took a lot longer than I expected I even gave up at one stage thinking I'd been scammed but after waiting I think 5 days I received the code. Thanks
Hi Joshua,
Thank you for sharing your experience! I’m glad to hear that you ultimately received the unlock code for your Samsung SM-A155F/N. I understand the wait can be frustrating, especially when you were expecting instant service. Your feedback is invaluable, and we’re continuously working to improve our communication on timeframes.
If you have any further questions or need assistance with the unlock process, feel free to reach out. We're here to help!
Best regards,
Charlotte
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hanna Butylska! 🌟 Thank you for taking the time to share your experience! We're so glad to hear that our service made the unlocking process easier for you. Your patience during the 4-day wait is greatly appreciated, and we're happy to assist you without the need for store visits. If you have any more questions or need further help, feel free to reach out. Enjoy your unlocked Samsung S23 FE! 📱✨