Overview
Direct Unlocks has a rating of 4 stars from 3,760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card and pro max. Direct Unlocks ranks 1st among Unlocked Phones sites.
Instant Feedback
I put my card in and paid for the product and then they wanted my card again to pay for another product. I was worried that I would not get the product but ended up getting the product.
Tomo menos tiempo del indicado, el iphone 15 plus quedo totalmente desbloqueado y funciona a la perfección.
Estoy muy contento
Hola Edgar, ¡muchas gracias por tu excelente reseña! Me alegra saber que tu iPhone 15 Plus se desbloqueó más rápido de lo esperado y funciona a la perfección. Tu satisfacción es nuestra prioridad y nos alegra que todo haya ido bien. Si necesitas más ayuda, ¡estamos aquí para ayudarte!
My phone was declining a new sim card so I realized it may be locked. I purchased the service of Direct Unlocks to try to unlock my phone. When I submitted the unlock request using my phone's imei number, Direct Unlock was able to view the carrier it was locked for. A day later, Direct Unlocks informed me that there was a balance outstanding on my phone (which was obtained through a corporation) and offered me favorable terms so resolve the payments. I paid the additional amount and my phone was unlocked a week later. The process was extremely easy and relatively transparent. I had a very positive experience with Direct Unlocks.
Hi Kaloyan,
Thank you for sharing your experience! I'm thrilled to hear that the unlocking process went smoothly for you and that you found it easy and transparent. We strive to provide reliable services, and it's great to see that we met your expectations.
If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your unlocked iPhone 15!
Best,
Charlotte
Thank you for explaining details about how the unlock process going! The representative had responded fast, explained professionally and was patient! I 'm doing the second purchase of unlocking phone from your service now!
Hi Chi Ma,
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our customer service and that you're excited about unlocking your phone. It's fantastic to know that our service is helping you choose any carrier you want after the unlock process.
If you have any questions or need assistance as you complete your second purchase, feel free to reach out. We're here to help!
Warm regards,
Charlotte
After failed attempts to unlock my Tracfone Galaxy A12, the service was able to source an alternative method for the unlock codes, and I was able to successfully unlock, and happy to say it works perfect with my service provider, thanks a million, saved me money!
Hi Samuel,
Thank you so much for your wonderful review! I’m thrilled to hear that you were able to successfully unlock your Samsung Galaxy A12 and that it’s working perfectly with your service provider now. It’s great to know that our alternative method helped you save money.
If you have any questions or need assistance in the future, just let us know. We're here to help!
Best regards,
Charlotte
Direct Unlocks provided an excellent service! I bought a phone that was "supposedly" unlocked but in reality wasn't. This company verified my phone could be unlocked then completed the unlock in a few days.
Hi Carey,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found our service reliable and efficient. It's great to know that our team was able to verify the unlockability of your phone and complete the process for you swiftly.
If you have any further questions or need assistance in the future, don’t hesitate to reach out. We’re always here to help!
Best regards,
Charlotte
Its takes about 4-5 days for the hnlock code to be generated,but thats fine just have alil patience and they will definitely send yoh thoose unlock codes,cause i got mine🤟💯👍
Hi Michaele,
Thank you for your review! I'm glad to hear that you're in the process of unlocking your Samsung Galaxy A15. Your order status shows "Unlock Complete," which means you're on the right track!
You’ve already made the two necessary payments: $28.99 for the Eligibility Check and $91 for the Standard Unlock. It looks like the next step is simply to enter the unlocking codes: NCK= 4052694152035396 and MCK= 8317357085029427 when prompted.
I understand that going through multiple steps can feel a bit tedious, but just a little patience is required, and you'll be able to enjoy your unlocked phone soon! If you have any other questions, don’t hesitate to ask.
Best,
Charlotte
Iphone all of a sudden locked on me for the old carrier and using this website helped me get my phone back to working within 72 hours and hassle free!
Hi Proscilla,
Thank you so much for sharing your experience! We’re thrilled to hear that your iPhone 11 is unlocked and back in working order within 72 hours. It's always our goal to make the unlocking process as smooth and hassle-free as possible. If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your phone!
Best,
Charlotte
This service was flawless in the end. It took 24 hours and when 24 hours was up no unlock code was received. So I used online support. They advised be patient as there are times they need to use more than one means. Two hours later. Perfect. Unlocked successfully. FYI. Some people complain about a two step pricing structure. One price to verify if your phone qualifies. If so then a second charge to unlock the phone. This was not any tricky scam on their part. The pricing schedule is indeed disclosed upfront. So no worries folks. Totally satisfied with them at least for my S24.
Hi Bradley J. Esty,
Thank you so much for your kind review! We’re thrilled to hear that the unlocking process for your Samsung Galaxy S24 Plus was successful and that our support team could assist you along the way.
We understand the two-step pricing structure can seem concerning, but we're glad to hear you found everything clear on the checkout page. It’s always our goal to be transparent about the costs involved.
If you have any other questions or need further assistance, please don’t hesitate to reach out. Enjoy your unlocked phone and the new dual SIM capabilities!
Best,
Charlotte
I managed to have to get a PUK for my mobile phone. I tried to contact the provider to get the PUK but I could not place the call as the phone stated that I needed to unlock the SIM?
I found the service provided was excellent. The phone is now working and the sim unlocked.
Hi Laurence,
Thank you for sharing your experience! I'm so glad to hear that your phone is working and the SIM is unlocked. It’s great that you found our website easy to navigate, especially when you needed a PUK urgently.
If you have any further questions or need assistance down the line, feel free to reach out. We're here to help!
Best,
Charlotte
I want a full refund I called my bank to dispute both charges I'm so tired of this give me my money back and it's 12/8/24 and still didn't get a refund or anything
Hi Christopher,
I completely understand your frustration, and I'm here to help! I see you've made payments for an Eligibility Check and a Standard Unlock for your iPhone 16 Pro Max. Currently, your order status is "In Process," and the unlocking process should be completed within about 6 days, 23 hours.
As per our policy, all costs are clearly outlined during checkout, and unfortunately, eligibility checks are non-refundable since we've already performed the necessary service to confirm your phone's compatibility.
I encourage you to stick with us as we work to finalize the unlock process for your device! If you have any questions or need further assistance, please let me know—I'm here to help you through this.
Take care!
This is my second time using Direct Unlock. I bought a phone off Facebook Market thinking it was compatible with my phone service. Turns out it wasn't unlocked. First thing I did was go to Direct Unlocks. Easy and reliable service. It did took awhile but it got unlocked. I can know for sure next time when I need unlocking I can go to Direct Unlocks.
Hi Jennifer,
Thank you for sharing your experience with us! I'm glad to hear that you found our service easy to use and reliable. We do appreciate your patience as unlocking can sometimes take a bit longer than expected.
It sounds like you’re all set now with your iPhone 15 Pro Max unlocked! If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We're here to help!
Thank you for choosing us again!
Best,
Charlotte
No refund, once you pay for eligible for unlock for carrier they ask for extra amount of money to unlock even they dont know if they can unlock or if it is hard lock or not they charge you extra for it then they tell you they issue credit note but no money return
Hi there! I understand your frustration regarding the additional costs involved in the unlocking process. It’s important to note that all costs are clearly outlined on the checkout page before you complete your purchase. Initially, we perform an eligibility check, and if everything looks good, there’s an unlocking payment required.
If your order status is showing as 'awaiting payment,' I encourage you to continue with the process. Our team is here to assist, so please let us know if you have any questions along the way! Your satisfaction is important to us, and we're committed to helping you unlock your phone successfully. Thank you for your understanding!
Don't fall for this scam, I paid $100 to have it unlocked, they tell me it can't be done and that the refund is from the same company, after I tried with another SIM, which now costs another $50, I do not recommend this app, it's a scam. I recommend using another app, this one is risky and if it goes wrong they won't refund your money.
Hi Liliana,
I’m sorry to hear you’re feeling frustrated with your unlocking experience. I want to assure you that we’re here to help, and I understand how important it is to get your iPhone 11 unlocked.
You’ve made the necessary payments: $28.99 for the Eligibility Check and $50 for the Standard Unlock, plus another $28.99 for the Eligibility Check. I can see your order status is currently "In Process," which means we’re actively working on it. Unlocking typically takes around 6 days and 23 hours from the time of your order, so we appreciate your patience during this time.
Regarding the additional SIM card charge, it’s important to note that all costs are clearly outlined at checkout, and an unlock process starts with an Eligibility Check and then the unlocking payment. If your status is awaiting payment, I encourage you to continue with the process as it leads to the final unlocking of your device.
I appreciate you reaching out and hope we can turn this around for you soon!
Best,
Charlotte
It was a quick and simple job from my side. I had to have my husbands phone unlocked as he passed away a couple of years ago and I needed to use the phone.
Hi Tracy,
I’m truly sorry to hear about the circumstances surrounding your unlock request. It's great that you found us through a Google search and decided to trust our service based on recommendations.
I see that your order status shows "Unlock Complete," which means everything has gone through successfully. If you're experiencing any delays with the payments showing on your side, please feel free to reach out to us for assistance, and we’ll make sure everything is sorted out for you.
Thank you for choosing Direct Unlocks, and please let us know if you need any further assistance—we’re here to help!
Best wishes,
Charlotte
15€ to check if its sim locked and then another 90€ to unlock, but everything worked and it was unlocked in 2-3 days
Hi Samuel,
Thank you for your feedback! We're thrilled to hear that your iPhone 15 Pro was successfully unlocked in just a couple of days. Your experience helps us improve our services, and we appreciate you choosing us based on our visibility online.
If you have any further questions or need assistance, feel free to reach out. Enjoy using your unlocked phone!
Best regards,
Charlotte
Very quick pain-free automated system. Explained almost everything
Please be aware - there are TWO parts to this paid service.
Just to confirm, it's not a scam - it works well, but you'll pay twice if. You need to unlock your SIM locked phone.
Hi Ahad,
Thank you for your positive feedback! I’m glad to hear you found our automated system quick and pain-free. Just to reiterate, the two payments are necessary: the first for the Eligibility Check and the second for the Unlocking Payment. This structure ensures everything is clear and upfront, as indicated on the checkout page.
If you have any more questions or need further assistance during the unlocking process, feel free to reach out!
Best,
Charlotte
I was able to get my phone unlocked and out of the installment/services contracts for a fraction on my balance owed! Just as promised in less than 48 hours!
Hi Joy Zena Brockert,
Thank you for taking the time to share your experience! We're thrilled to hear that you successfully unlocked your iPhone 14 Pro Max and found the process easy. It’s great to know that our service met your expectations and helped you out of your installment contracts.
If you have any more questions or need assistance in the future, feel free to reach out. We're always here to help!
Best regards!
Servizio davvero fantastico,prima volta che utilizzo questo sito e ne sono veramente felice.Vi farò pubblicità attraverso amici e conoscenti. Grazie
Ciao Paturzo Paola, Grazie mille per le tue gentili parole! Siamo felicissimi di sapere che hai avuto un'esperienza positiva con noi. Il tuo supporto significa molto e apprezziamo il fatto che tu abbia sparso la voce tra i tuoi amici e conoscenti. Se hai domande o hai bisogno di ulteriore assistenza, non esitare a contattarci. Goditi il tuo iPhone 12 Pro sbloccato! Cordiali saluti, Charlotte
I was skeptical at first, but after 3 days the phone was unlocked. Easy to follow instructions, customer service was responsive. Good value considering the cost of an iPhone these days.
Hi James,
Thank you for your great review! We're thrilled to hear that your iPhone 12 was unlocked successfully and that you found our instructions easy to follow. It's also wonderful to know that our customer service team was responsive to your needs.
If you have any further questions or need assistance with anything else, feel free to reach out. We truly appreciate your support!
Best,
Charlotte
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robert Ellison,
Thank you for your feedback! I completely understand your concern about making multiple payments. Just to clarify, the initial payment of $28.99 was for the necessary Eligibility Check, and the subsequent $50 covered the Standard Unlock for your iPhone 11. All costs are outlined during the checkout process, ensuring transparency.
I’m really glad to hear that you received your unlock! If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Charlotte