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Direct UnlocksReviews 3,906

3.1

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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
885
value
548
shipping
395
returns
383
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21,871 reviews

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Florida
1 review
0 helpful votes
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Excelente servicio
January 24, 2025

Muy bueno el sitio y muy rapido se los recomiendo, el trabajo es muy bueno y funciona al 100 atencion muy buena y mucha eficiencia en todo en general

Date of experience: January 24, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

¡Hola Sonni Sanchez! ¡Muchas gracias por tu reseña positiva! Me alegra saber que nuestro servicio te resultó eficiente y que tu desbloqueo se realizó sin problemas. ¡Tu recomendación significa mucho para nosotros! Si tienes alguna pregunta o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! ¡Disfruta de tu Galaxy S22 Ultra 5G desbloqueado! ¡Saludos!

Kentucky
1 review
0 helpful votes
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Work
January 24, 2025

Very good experience in getting the codes to u block phone...

Date of experience: January 24, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

Hi David,

Thank you for sharing your positive feedback! We're thrilled to hear that you had a good experience with us in unlocking your Galaxy S21 5G. If you need any further assistance or have questions about using your codes, feel free to reach out. Happy unlocking! 😊

Best,
Charlotte

New York
1 review
0 helpful votes
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Super fast service!
January 24, 2025

Fast and flawless unlock service provided for my IPhone X! Would return for more future unlocks. Thank you!

Date of experience: January 21, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

Hi Julien Etienne,

Thank you so much for your positive feedback! We're thrilled to hear that you had a fast and flawless experience with your iPhone X unlock. If you have any more devices in the future that need unlocking, don’t hesitate to reach out. We're here to help!

Best regards!

Mexico
1 review
0 helpful votes
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Magali noyola
January 23, 2025

Mi experiencia con direct unlocks es espectacular muy confiable!. Es muy segura y muy veloz tuve mi desbloqueo de sin en 3 días es una empresa muy confiable sin duda les doy 5 estrellas🤩

Date of experience: January 23, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

Hola Magali Piña, ¡muchas gracias por tu maravillosa reseña! Nos complace saber que tu experiencia con Direct Unlocks ha sido espectacular y que consideras que nuestro servicio es confiable y rápido. ¡Tus comentarios significan mucho para nosotros! Si tienes alguna pregunta o necesitas más ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Siempre estamos aquí para ayudarte! ¡Saludos!

California
1 review
0 helpful votes
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Great service!
January 22, 2025

Had my iphone 12 pro max unlocked in less than 48 hours! Works perfect! Highly recommend!

Date of experience: January 22, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

Hi Vidal Luna,

Thank you so much for your wonderful feedback! We're thrilled to hear that your iPhone 12 Pro Max was unlocked quickly and is working perfectly. Your satisfaction means the world to us, and we truly appreciate your recommendation! If you ever need assistance again in the future, don't hesitate to reach out. Enjoy using your unlocked phone!

Best,
Charlotte

California
2 reviews
0 helpful votes
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Total Lies
The website is a total scam
They charge $24.95 for an "Exploratory Action" to find out if its even eligible.
They will tell you everyone is eligible and the unlock should take a couple hours at most. Usually instant.
LIES.
Then they hit you up for $54 dollars more.
Only to tell you that you gotta wait 19 days for an unlock!
Support chat, first reply within 30 minutes,
Then when they know are pissed! They now that 12 hours to respond, with the same canned answer.

Then they can't unlock the phone anyway!
And they issue you a credit only to spend on their website.

RUN RUN RUN AWAY QUICKLY

Go to DrSim they unlock phones for real.

Date of experience: January 17, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

Hi Samuel,

I’m sorry to hear you’re feeling frustrated with the unlocking process for your Motorola XT2419V. I understand that it can be really disheartening when things don’t go as expected.

Regarding your payments, the $24.99 you paid was for the Eligibility Check, and the $54 was for the Standard Unlock. This two-step process is necessary for most phones, and we outline all costs during checkout to ensure transparency. Since your status is currently "Hard-Locked," it means the network has some restrictions on your device.

I encourage you to continue with the process, as sometimes the unlocking can take longer than anticipated. Our team is here to assist you, and we appreciate your patience as we work to resolve this for you. If you have further questions, don’t hesitate to ask!

Thank you for your understanding!

Best,
Charlotte

California
1 review
0 helpful votes
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It works well
January 22, 2025

At first I was suspicious since the first 26 euros were only an eligibility check, but when I paid the full price it did really work. Can recommend.

Date of experience: January 22, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

Hi Max,

Thank you so much for your positive feedback! I'm thrilled to hear that the unlocking process worked successfully for your iPhone 14 Pro Max. Your recommendation means a lot to us!

If you have any further questions or need assistance in the future, don’t hesitate to reach out. Enjoy your unlocked phone!

Best regards,
Charlotte

Texas
1 review
0 helpful votes
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It took no time to get my device unlocked and had no problems will definitely recommend

Date of experience: January 22, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

Hi Christian,

Thank you so much for your positive feedback! We're thrilled to hear that your Galaxy Tab S8+ was unlocked quickly and without any issues. Your recommendation means a lot to us! If you have any other questions or need assistance in the future, don’t hesitate to reach out. Enjoy your unlocked device!

Best regards,
Charlotte

Texas
1 review
0 helpful votes
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These guys are killer use them whenever you need a phone unlocked guaranteed unless your $#*! is blacklisted then they will unlock it they will find a way they'll go around the carrier they'll go to the manufacturer they'll pull out all the stops for your money so you definitely get your money's worth please if you use insight these guys don't use any of these other fakers out there

Date of experience: January 21, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

Hi Ryan Owen,

Thank you so much for your feedback! We're thrilled to hear that you had a positive experience with our chat support. It’s always our goal to provide prompt and effective assistance.

It looks like your order status is "Unlock Complete," and you have the unlock codes you need (NCK= 6036937148163864, MCK= 8271513606073026) to unlock your Galaxy S24 Ultra. If you haven’t yet, please follow the unlocking instructions provided in your email to complete the process.

If you have any further questions or need assistance, just let us know. We’re here to help!

Best regards,
Charlotte

Canada
1 review
0 helpful votes
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The Simplicity!
January 21, 2025

What I liked the most about this online company and the services that they offer is the fact that someone like myself that owns a company of their own can understand my position where I would not have the time to find somebody local to do it for me that would take some time and running around which I do not have to spare. So a quick Google search for "Google frp bypass" and take a look at a couple different sites to come across DirectUnlocks I had to give it a try and for the price they offered it seemed to good to be true. So I go ahead and plug in all of my information and pay what they are asking and what do you know in less than 48 hours my Samsung Galaxy Flip 5 was bow available to be used the frp lock was gone! Thank you to the technicians at DirectUnlocks for your services!

Date of experience: January 21, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

Hi Matthew James!

Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that the unlock process for your Galaxy Z Flip5 was quick and efficient. It's great to know that our service helped save you time—after all, we understand how busy life can get.

If you have any more questions or need further assistance in the future, feel free to reach out. Enjoy your unlocked phone!

Best regards!

Spain
1 review
0 helpful votes
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It worked on a new T-Mobile iPhone 16
January 21, 2025

Took 10 days but it worked! Paid the first fee, then a second, then they negotiated the payoff and I paid the reduced price and viola!

Date of experience: January 21, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

Hi Christopher,

Thank you for sharing your experience! I'm glad to hear the unlocking process was successful for your iPhone 16. I understand the multiple payments can seem a bit confusing, but all costs, including the eligibility check and the unlocking fee, are outlined on our checkout page before you purchase.

If you have any further questions or need assistance with anything else, feel free to reach out. We're here to help!

Best regards,
Charlotte

Italy
1 review
0 helpful votes
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Funziona
January 21, 2025

Utile nel risolvere un problema blocco operatore, che non rende il telefono funzionante

Date of experience: January 21, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

Ciao Francesco, grazie per averci contattato! Vedo che hai completato il processo di sblocco per il tuo iPhone 14, che è una notizia fantastica! Hai effettuato tutti i pagamenti necessari per il controllo di rete (€ 5,99), il controllo di idoneità (€ 28,99) e lo sblocco standard (€ 33). Capisco che potrebbe esserci un po' di confusione in merito ai pagamenti multipli. Tieni presente che ogni passaggio del processo di sblocco richiede un pagamento come descritto nella pagina di pagamento. Innanzitutto, controlliamo se il tuo telefono è idoneo per essere sbloccato, quindi procediamo a sbloccarlo. Se hai ulteriori domande o hai bisogno di assistenza per il completamento dello sblocco, non esitare a chiedere. Goditi il tuo iPhone sbloccato! Cordiali saluti, Charlotte

Japan
2 reviews
2 helpful votes
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They run both Direct Unlocks & Express Unlocks.

A lot of their reviews are clearly fake.

The sales pitch is along the lines of 'a couple of clicks and can will unlock your phone'.

However when you try is a bit of a bait and switch from one screen to the next. On the next screen the fee only covers the 'eligibility checks' for $29, which is mandatory, and then in a much lighter grey font the smallprint says they'll charge you another $50 for the actual unlock if you are eligible to do it.

This has many issues over just the scammy design of the webpages:
1. The mandatory 'eligibility checks' are free on other websites
2. The 'eligibility checks' don't actually check if your phone can be unlocked. If there are payments outstanding on the contract for example, the phone passes the checks but fails the actual unlock.
3. They will try to keep your money for both the $29 and $50 if your phone fails to be unlocked, instead issuing a credit note.
4. If your phone is actually eligible to be unlocked, then it would have been free to do it directly with the carrier.

The funny part is that as soon as you pay the $29, you receive an automated email explaining the scam. So many customers complain that they save time by just instantly telling you your been had and that you need to cough up the extra $50. They highlight with a screenshot the fine print you missed.

The sickening part is their efforts to try and gaslight you into thinking that they are a legitimate service. They really are relentless in this regard.

I got my $50 refunded in the end by calling them out and demanding it else I would escalate it to numerous online fraud agencies. I'm happy to leave the $29 as a lesson to myself to be more careful of scam websites in future.

Date of experience: January 8, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

Hi there! I’m sorry to hear you feel this way about our service. I understand your concerns regarding the order process and additional payments.

Just to clarify, the initial $29 is indeed for the Eligibility Check, which is a necessary step to ensure we can proceed with unlocking your device. After this check, if eligible, you will be prompted for the Unlocking Payment, which is clearly mentioned during the checkout process.

I appreciate your feedback and will certainly pass it along, but I encourage you to continue with the unlocking process if your phone is eligible—it just takes a couple more clicks! If you have further questions or need assistance, feel free to reach out. We’re here to help!

Georgia
1 review
0 helpful votes
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Did the job
January 20, 2025

Took a little while but it got it unlocked and guy that sold me the phone still owed 600 on it, they worked a deal out with carrier i paid 237

Date of experience: January 21, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

Hi Edgar,

Thank you for your feedback! I'm glad to hear that your iPhone 14 Plus is now unlocked and that everything worked out with the carrier. It looks like you made the right choice by opting for our Premium Service, which ensured a successful unlock.

If you need any assistance in the future or have further questions, feel free to reach out. We're here to help. Enjoy your unlocked phone!

Best regards,
Charlotte

Massachusetts
1 review
0 helpful votes
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Fast service
January 20, 2025

I needed my phone unlocked fast. It said it would be 4 days and I waited about a day. Very fast

Date of experience: January 20, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

Hi Heather,

Thank you for your feedback! I'm thrilled to hear that you experienced a speedy unlock process. We aim to provide quick and efficient service to our customers, and it's great to know we've met your expectations. If there's anything else you need or any questions you have, feel free to reach out. Enjoy your unlocked iPhone SE 2020!

Best,
Charlotte

Florida
1 review
0 helpful votes
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Unlock excellent
January 20, 2025

Muy seguro 👍 excelente servicios se tardan un poco pero son confiable

Date of experience: January 20, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

Hola Marcelo, ¡muchas gracias por tus comentarios positivos! Realmente apreciamos tu paciencia y nos alegra saber que consideraste confiables nuestros servicios. Si tienes alguna pregunta o necesitas ayuda con el proceso de desbloqueo de tu Galaxy S24 Ultra, no dudes en comunicarte con nosotros. ¡Disfruta de tu teléfono desbloqueado! 😊

GB
1 review
0 helpful votes
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Quick unlock
January 19, 2025

Very quick unlock of our phone. Did cost a bit more further into the unlock than I initially thought it would be. Good quick service though.

Date of experience: January 19, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

Hi Linda,

Thank you for your review! I'm glad to hear you experienced a quick unlock process. I understand that the additional payments can be a surprise, but all costs are outlined during the checkout process.

If you have any questions about the process or need further assistance, feel free to reach out. We’re here to help!

Best,
Charlotte

California
1 review
0 helpful votes
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Excellent
January 19, 2025

Super fast service. Great customer service. I requested and unlock code and it was processed in a timely and very efficiently matter

Date of experience: January 16, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

Hi Jorgw Estrada,

Thank you so much for your kind words! We’re thrilled to hear that you found our service to be fast and efficient. If you have any other questions or need further assistance with unlocking your Motorola G Pure, please don’t hesitate to reach out. We're here to help you out!

Best regards!

GB
1 review
0 helpful votes
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Great service
January 17, 2025

I needed my Huawei phone unlocked. Tried two local stores who said they could unlock my phone, both failed. I then tried Direct Unlocks and they got the phone unlocked. Did take a little longer than expected, but was kept updated with the difficulties they encountered with EE. Would recommend Direct Unlocks with no hesitation.

Date of experience: January 17, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

Hi Geoffrey,

Thank you so much for your kind words and recommendation! We're really glad to hear that we were able to successfully unlock your Huawei P Smart Pro 2019, especially after your previous experiences. We strive to keep our customers informed throughout the process, and it's great to see that reflected in your experience.

If you have any more questions or if there's anything else we can assist you with, feel free to reach out. Enjoy your unlocked phone!

Best,
Charlotte

Philippines
1 review
0 helpful votes
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Great service
January 17, 2025

Took 1 week, but worked perfectly.
I used the site.
Paid with card.
And waited 1 week.

Date of experience: January 17, 2025
Customer Service R. Direct Unlocks Rep
11 months ago

Hi Wolfovitch Davud,

Thank you for sharing your experience! I’m thrilled to hear that your unlock request for the iPhone 12 Mini worked perfectly! We appreciate your patience throughout the process. If you have any further questions or need assistance, feel free to reach out. Enjoy your unlocked phone!

Best regards,
Charlotte