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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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I was a little skeptical, and thought it may have been a scam because it took 4 days to get an unlock code when their site says the codes are instant. But despite the 4 day wait, it worked as direct unlocks said it would. I was unlocking an old samsung flip phone for my 79 year old father that was locked to telus canada. Once I entered the unlock code in the phone, it instantly got cell service and I made several calls right away. Thank you direct unlocks for your service, my father is very happy with his basic low tech phone.
Fue Poko tardado pero bueno y confiable recomendable para todas conpañias
Hola Abraham, ¡muchas gracias por tus amables palabras! Realmente apreciamos tu recomendación y nos complace saber que consideraste que nuestro servicio es bueno y confiable. Si hay algo más con lo que podamos ayudarte o si tienes alguna pregunta sobre tu proceso de desbloqueo, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos cordiales, Charlotte
Mon téléphone était bloqué chez un opérateur au Canada et en quelques cliques j'ai pu le débloquer, je dois quand même vous prévenir qu'il y a 2 paiements différents: un pour savoir si vous êtes éligible et un deuxième de 40€ environ pour débloquer votre téléphone. Mon téléphone a été débloqué en moins de 4 jours et je n'ai aucun problème de réseau donc tout est parfait pour moi!
Si vous n'avez pas d'autres alternatives je recommande.
Bonjour Corinne Virouleaud, Merci d'avoir partagé votre expérience! Je suis heureuse d'apprendre que votre iPhone 12 a été débloqué avec succès et que le processus s'est bien déroulé pour vous. Je comprends qu'avoir deux paiements distincts pour la vérification de l'éligibilité et le déblocage peut être un peu déroutant, mais tous les coûts sont clairement indiqués sur la page de paiement au préalable. C'est formidable de voir que tout s'est arrangé au final! Si vous avez des questions ou si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous aider! Cordialement, Charlotte
Agradecido al tercer día me enviaron los códigos para la liberación, ya mi teléfono trabaja con cualquier compañía, muy buen servicio, pido una disculpa por un mal comentario que hice sin esperar los resultados.
Hola Ismael, ¡Gracias por tu atento seguimiento! Nos complace saber que tu Galaxy S24 Ultra ya está desbloqueado y funciona sin problemas con cualquier red. Entendemos que esperar puede ser un desafío y agradecemos tu paciencia durante todo el proceso. ¡Tus amables palabras sobre nuestro servicio y cómo te trató nuestro equipo significan mucho para nosotros! Si tienes más preguntas o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Disfruta de tu teléfono recién desbloqueado! Saludos, Charlotte
Al principio ví que tardaba y pensé en que sería un fraude, pero me avisaron que tuviera paciencia y me dieron una fecha y después me dieron el número de desbloqueo y sí ya quedó listo. Los recomiendo ampliamente gracias
Hola Luis Vargas, ¡muchas gracias por tus amables palabras! Realmente apreciamos tu paciencia durante el proceso de desbloqueo. ¡Nos complace saber que tu Motorola XT2313-4 ya está desbloqueado y listo para usar! Si tienes alguna pregunta o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Disfruta de tu teléfono recién desbloqueado! Saludos, Charlotte
A határidő lejárta előtt elvégezték a függetlenítést, amit nyomon követhettem.
Köszönöm!
Szia Gyürüs Ferenc! Köszönjük visszajelzését! Nagy örömünkre szolgál, hogy a zárolás feloldása a határidő lejárta előtt sikeresen befejeződött. Ha további kérdése van, vagy segítségre van szüksége, forduljon bizalommal. Élvezze az újonnan feloldott iPhone 16-ot! Legjobb, Charlotte
I had a locked & blacklisted phone according to the previous mobile company. But these guys were able to unlock the phone and I easily transferred my service to it as soon as I received the confirmation email. It took about 2 days, but it was worth it! I didn't hv to purchase a new phone. Just used old iPhone I already had!
Hi Kibi Smith-Williams,
Thank you so much for sharing your positive experience! We're thrilled to hear that we could help you unlock your old iPhone and that the process was smooth for you. It's always great to see customers finding value in their existing devices instead of purchasing new ones.
If you have any more questions or need assistance in the future, feel free to reach out. Enjoy using your unlocked iPhone!
Best regards,
Charlotte
Sehr guter und kompetenter Dienst, war zuerst sehr misstrauisch aber würde ich sofort wieder machen
Hallo Theresa Muigg, vielen Dank für Ihre freundlichen Worte! Wir freuen uns, dass Sie unseren Service kompetent fanden und Ihre anfänglichen Bedenken ausgeräumt wurden. Ihre Zufriedenheit bedeutet uns sehr viel! Wenn Sie Fragen haben oder Hilfe bei irgendetwas anderem benötigen, können Sie sich jederzeit an uns wenden. Wir sind hier, um Ihnen zu helfen! Beste Grüße, Charlotte
Had an IPhone 15 still locked to T-Mobile they unlocked it within a day and half.?Super fast service and they delivered as they promised. Chose them based on the reviews and I was not disappointed.
Hi Chelsea,
Thank you so much for your wonderful feedback! We're thrilled to hear that your iPhone 15 Plus was unlocked swiftly and that our service met your expectations. If you have any friends or family who might also benefit from unlocking their devices, feel free to share your positive experience! If you have any further questions or need assistance, just let us know. We're here to help!
Best,
Charlotte
I really recommend this. I was a little suspicious, but after paying some fees everything worked out and faster than I imagined. It really worked.
Hi Alice Marcelino,
Thank you so much for sharing your experience! We’re thrilled to hear everything worked out for you, and even faster than you expected! Your feedback truly helps us to improve and reassure future customers. If you have any more questions about your unlock process or need assistance in the future, feel free to reach out. We’re here to help!
Best regards!
Direct Unlocks unlocked my ancient Samsung S4, it took them one week because O2 didn't want to unlock so they tried Samsung which did work.
Now my elderly mum can use the phone on Giffgaff mainly for texting which she loves to do.
Many thanks to Direct Unlocks
Hi Jeremy,
Thank you so much for your kind words! I'm thrilled to hear that we could unlock your Samsung Galaxy S4 and that your mum can enjoy using it on Giffgaff for texting. If you have any further questions or need assistance in the future, feel free to reach out. Enjoy the rest of your day!
Best regards,
Charlotte
The $28 does not immediately unlock your phone. It only does a system check. After that, they request $50 to start the actual unlocking process. The "process" is only reaching out to the previous service provider and negotiating a price to unlock the phone. You then have to pay that price in order to unlock the phone. THIS WEBSITE ASKS FOR MORE AND MORE MONEY EACH STEP! That beats the purpose of using the service.! You can very easily reach out to your previous service provider and negotiate on your own end, and save $78.! I wasted $78 with DirectUnlocks, and of course they won't refund. Don't use this service! Just pay off the phone or go to a local technology store who can do a jailbreak/unlock IN PERSON. This is a scam. DISPUTE WITH YOUR BANK!
Hi Alexis,
I understand your frustration, and I'm really sorry to hear about your experience. Just to clarify, the initial payment of $28.99 covers the eligibility check, which is necessary to ensure your device can be unlocked. The subsequent Standard Unlock payment is requested only after that check.
While I know it seems like multiple payments are required, each step is to ensure the best chance of successfully unlocking your phone through the proper channels. If your device doesn't meet certain criteria, a Premium Service might be necessary, but we'll notify you of that during the process.
I encourage you to continue with the current unlocking process if it’s still pending—it might get you the results you need. We appreciate your feedback and are here to help with any questions!
Best regards,
Charlotte
For anybody that's feeling skeptical I was too but then I got the codes and the first time I tried it it worked. The service really works! I'm very happy with the service I paid for
Hi Jennifer,
Thank you for your feedback! I'm so glad to hear that the unlocking process for your Galaxy S24 Ultra went smoothly and that the codes worked for you on the first try. That's fantastic to hear!
If you have any further questions or need assistance with anything else, feel free to reach out. We're always here to help!
Best regards,
Charlotte
So in this modern world we expect an instant fix, howerer this was not the case for my cheap Chinese mobile. The whole process was about five hours, also two payments were taken one for eligability and the other for the actual unlock. Now it is completed I am delighted that I am free to choose my own sim.
Dear Mr. Thompson,
Thank you for sharing your experience with us! We truly appreciate your patience throughout the unlocking process. We're glad to hear that your Huawei P Smart is now unlocked, and you're delighted with the ability to choose your own SIM.
As you've noted, the two payments are necessary—£23.99 for the Eligibility Check and £26 for the Unlock itself—both of which are outlined at checkout. If you have any further questions or need assistance, feel free to reach out. Enjoy your newfound freedom with your phone!
Best regards,
Charlotte
I was very surprised that you could just do this and it would actually work. My phone was unlocked instantly. I would definitely recommend this to more people.
Hi Daquan!
Thank you so much for your amazing feedback! We're thrilled to hear that your iPhone 12 Pro Max was unlocked instantly. Your recommendation means a lot to us, and we're here to help anyone else looking to unlock their devices. If you have any further questions or need assistance in the future, don’t hesitate to reach out.
Best regards!
Bought my phone in Guatemala they refused unlock for over 2 years. These guys done it in 4 days
Hi Gregory,
Thank you so much for your kind words! We're thrilled to hear that we could assist you in unlocking your Galaxy S22 Ultra 5G efficiently. If you have any other devices or need further assistance, don't hesitate to reach out. Enjoy your unlocked phone!
Best,
Charlotte
El celular tenía más de un año sin ser usado, lo mande a Honduras y era demasiado caro desbloquearlo allá, entonces opté por esta compañía se tardó más o menos un día y medio pero puedo decir que estoy satisfecha con el resultado, al principio tenía miedo de que fuera estafa pero al final si se logró 🥰 muchas gracias! Buen servicio se los recomiendo.
¡Hola Angie! 😊 ¡Muchas gracias por tu encantadora reseña! Nos complace saber que tu iPhone 13 Pro está desbloqueado y que estás satisfecha con nuestro servicio. Entendemos las preocupaciones que tenías al principio, pero estamos encantados de que todo haya salido bien al final. Si necesitas más ayuda o tienes alguna pregunta, no dudes en comunicarte con nosotros. ¡Disfruta de tu teléfono desbloqueado y gracias por recomendarnos! 🥳 ¡Te deseamos lo mejor!
It took 4 days, but I didn't want to go to the store and call to at&t because I just don't have time for that - this guy's REALLY HELPED ME🥰🥰🥰
Hi Hanna Butylska! 🌟 Thank you for taking the time to share your experience! We're so glad to hear that our service made the unlocking process easier for you. Your patience during the 4-day wait is greatly appreciated, and we're happy to assist you without the need for store visits. If you have any more questions or need further help, feel free to reach out. Enjoy your unlocked Samsung S23 FE! 📱✨
Awesome experience with the unlock process. Received the code in the time given. Code worked for the first time, no issues. I'm am very satisfied with my phone being unlocked that I can use it with carrier. Thank you!
Hi Jeremiah Ohikhuare,
Thank you so much for your wonderful feedback! We're thrilled to hear that your unlock experience was seamless and that the code worked perfectly for you. It's great that you're now able to use your Samsung Galaxy S24 Ultra with your preferred carrier. If you ever need assistance in the future or have any questions, feel free to reach out. Enjoy your unlocked phone!
Best regards!
Considering it was an overseas network I had to remove, they were efficient and fast.
I was devastated to discover that the phone I bought my daughter for her birthday was locked to another network- A USA network! We tried everything and nothing worked. I found DIRECT UNLOCKS. I was sceptical at first because there are so many scams out there. But I risked it.
Hi Shauntelle Verity,
Thank you for sharing your experience! I’m so glad to hear that you found our service efficient and fast, especially after the frustration of discovering the lock on your daughter's phone. It’s completely understandable to be hesitant with so many scams out there, but we're here to ensure a smooth unlocking process for you.
Since your order status is "Unlock Complete," you should be all set with the unlocking codes we provided: NCK=9048081819350479 and MCK=8415136074628506. If you encounter any issues using them or have any questions, please don't hesitate to reach out. We’re here to help!
Best,
Charlotte
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jason,
Thank you for sharing your experience! I'm glad to hear that the unlock worked perfectly for your father's phone and that he's happy with it. I understand the initial skepticism, especially with the wait time, but I appreciate your patience. Our aim is to provide you with a reliable service, and it’s great that you were able to successfully unlock the device.
If you need any further assistance or have more phones to unlock, feel free to reach out. We're here to help!
Best regards,
Charlotte