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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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Me pareció un excelente servicio el tiempo que tomaron para realizar el trabajo fue muy acorde a lo que se requería así mismo el tiempo de respuesta frente a las dudas que tenia fue excelente
Definitivamente recomendado el servicio quede muy a gusto y contento
I was extremely skeptical but then I checked the reviews and moved forward with the unlock process, I am so happy that you unlocked my phone. Greatly Spreciated
Hello Tom Kehn,
Thank you so much for your kind words! We're thrilled to hear that you decided to move forward with the unlock process and that you're happy with the results. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. If you have any further questions or need assistance in the future, don’t hesitate to reach out. Enjoy your unlocked iPhone 13 Pro Max!
Best,
Charlotte
Hi Mandy!
Thank you for your positive feedback! We're thrilled to hear that you found our service fast and easy to use. Your recommendation means a lot to us, and we're here to help if you need anything else in the future. Enjoy your unlocked iPhone 13!
Best regards,
Charlotte
Szybko ale bardzo drogo. Ponad 200€ za iPhone 13. Zobaczymy czy po aktualizacji oprogramowania będzie działało dalej. Jak narazie polecam.
Cześć Danielu, Dziękujemy za opinię! Rozumiem, że koszt może wydawać się wysoki, ale zapewniam Cię, że cena odzwierciedla jakość i niezawodność naszej usługi odblokowywania. Dokładamy wszelkich starań, aby zapewnić Ci płynne działanie i mam nadzieję, że odblokowanie będzie dla Ciebie działać bezproblemowo po aktualizacji oprogramowania. Twoja rekomendacja wiele dla nas znaczy! Jeśli masz jakieś pytania lub potrzebujesz pomocy w trakcie procesu, skontaktuj się z nami. Ciesz się odblokowanym iPhonem 13! Pozdrawiam, Charlotte
El servicio me pareció muy bueno, ya que cumple su objetivo, de manera rápida y segura!
Hola María Medel, ¡Muchas gracias por tus comentarios positivos! Nos alegra saber que nuestro servicio te resultó eficaz y eficiente. Si tienes más preguntas o necesitas ayuda mientras usas tu iPhone 13 desbloqueado, no dudes en comunicarte con nosotros. ¡Disfruta usando tu dispositivo! Saludos cordiales, Charlotte
A year ago I paid for this service to unlock the phone. The phone was never unlocked. The phone is sTill locked
Hi Stacey,
I understand your frustration with the unlocking process, but I can see that your order status is now marked as "Unlock Complete." If you’ve followed the instructions for completing the unlock and are still having trouble, please double-check the steps to ensure everything is set up correctly.
If your phone is still not unlocked, please let us know, and we'd be happy to assist you further. Your patience is appreciated, and we're here to help!
Best,
Charlotte
Al principio desconfiaba del servicio me arriesgué y pude comprobar que es real y 100% confiable ahora soy un cliente agradecido y lo recomendaré amis amigos,gracias por el servicio 😃(si desbloquean tu teléfono :)
Hola Elizabeth, ¡muchas gracias por tu maravillosa reseña! Nos alegra saber que tuviste una experiencia positiva con nuestro servicio y que ahora te sientes lo suficientemente segura como para recomendarnos a tus amigos. Si tienes más preguntas o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! 😊 Saludos, Charlotte
Experience was okay took a lil while but they got phone unlocked
Hi John,
Thank you for your feedback! I'm glad to hear that your iPhone 13 Pro Max has been successfully unlocked. I understand that the process took a bit longer than expected, and we appreciate your patience throughout.
If you have any questions or need further assistance, feel free to reach out. We’re here to help!
Best,
Charlotte
Hi I did get a phone to unlock but unfortunately some thing sent wrong and code didn't work
Hi Syed Alam,
I’m sorry to hear you’re having trouble with your unlock code. It looks like your order status is "Unlock Complete," so everything should be good on our end. Sometimes, issues can arise if the phone is hard-locked or if there's an incorrect SIM card being used.
Please double-check that you're using a compatible SIM for your network. If the device is still asking for a code but it's not working, I encourage you to reach out to our support team, and they will assist you with the next steps. We're here to help!
Best,
Charlotte
Hola Carlos Jiménez, ¡Gracias por tus amables palabras! Realmente apreciamos tu paciencia durante este proceso de desbloqueo. Parece que el estado de tu pedido es "Desbloqueo completo", lo que significa que tu iPhone 13 Pro Max se desbloqueó correctamente de Cricket USA. Si tienes alguna pregunta o necesitas más ayuda, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! ¡Saludos!
To for one I was always sceptical about the network unlock because of the reason that I have been a victim of fraud. That been said from the beginning that you go to there page is one very very friendly use it's details on how the step by step actions it has to take to be able to do and complete your service and don't let me start about the time it took honestly it was amazingly fast and efficient before I knew it I had my iPhone 11 pro unlocked and free to move it to who ever and wherever I choose Thank you direct unlock you guys are fantastic
Hi Jonathan,
Thank you so much for your kind words! We’re thrilled to hear that you found our website user-friendly and that the unlocking process for your iPhone 11 Pro was quick and efficient. Your trust means a lot to us, especially given your past experiences. If you have any further questions or need assistance in the future, don’t hesitate to reach out. We’re here to help!
Best regards,
Charlotte
This was a great service, very quick and performed what i needed.
The service was very easy to use, and has been made simple to process.
I would highly recommend this company, as a trusted supplier.
I received what I paid for and I am a happy customer.
Hi Leanne,
Thank you so much for your wonderful review! We're thrilled to hear that you found our service quick and easy to use. Your recommendation means a lot to us! If you need any further assistance in the future or have any friends in need of unlocking services, feel free to reach out.
Enjoy your unlocked iPhone 12!
Best regards,
Charlotte
My phone is unlocked from T-Mobile after I owed T-Mobile $600 I got it unlocked without having to pay my debt
Hi Lacesia,
Thank you for reaching out and sharing your experience! I’m glad to hear that your iPhone 14 Plus is now unlocked. Just to clarify, our services focus on unlocking the phone itself rather than dealing with account balances with T-Mobile or other carriers.
If you have any further questions about using your phone with a different network or need assistance, feel free to ask. We’re here to help!
Best,
Charlotte
So fast and easy excellent services hassle free will definitely use this service again
Hello James,
Thank you so much for your kind words! We're thrilled to hear that you found our service fast and hassle-free. It's always great to know our customers are satisfied. If you have any questions or need assistance in the future, don't hesitate to reach out. We're here to help!
Looking forward to serving you again!
Best,
Charlotte
Muy eficiente todo rápido confiable me alludaron gracias.
Hola Jenny Torre, ¡muchas gracias por tus comentarios! Nos alegra saber que consideraste que nuestro servicio es eficiente y confiable. Si tienes más preguntas o necesitas ayuda con tu Galaxy A54, háznoslo saber. ¡Estamos aquí para ayudarte! Saludos, Charlotte
The origin unlockcode was invalid!
No new unlock code is sent, but I now have to pay an additional €319!
The total price with prepaid fees of €80.99 exceeds the new price of an unlocked device!
The "service ticket system" does not address the problem that the unlock code is invalid, but rather I should take advantage of the additional service for devices for which you cannot enter an unlock code.
THE DEVICE REQUESTS YES FOR INPUT!
But the unlock code is invalid!
DirectUnlocks does not want to reverse fees for the invalid code, but only wants to issue a voucher for renewed services with DirectUnlock!
The credit card institution will be notified on January 2nd, 2025 to reverse the transaction.
One can only warn against this business conduct!
Hi Tom,
I understand your frustration regarding the invalid unlock code and the additional fees involved. It's important to note that all costs, including the Eligibility Check and Unlocking payment, are outlined before purchase. Your current order status indicates that the device does not prompt for the code, which is why we recommend a Device Unlock App Status Change at an additional fee.
I truly empathize with your situation, but please keep in mind that the service fee is non-refundable in these circumstances. I encourage you to proceed with the process using the device unlock options available, as we want to help you get your Inseego M2000B unlocked.
If you have any further questions or need assistance, please let us know. We're here to help!
Best,
Charlotte
I gave them my money I expected to have my phone unlocked I waited nearly a week nothing happened I called them they refuse to take my calls blocked me and have never contacted me again and have taken $80 from me I am so upset I can't even begin to tell you they are so rude and so disrespectful and they are thieves
Hi there! I’m really sorry to hear about your experience—it's understandable to feel upset when things don't go as expected. I assure you, we take customer concerns seriously.
It sounds like your unlock order might still be in progress, and I recommend checking the tracking page for the latest updates. Sometimes, there can be delays in the unlocking process due to various factors.
For further assistance, please consider reaching out to our Live Support through the tracking page, as they can provide more detailed help. We appreciate your patience as we work to resolve this for you!
They tried but could not unlock my android phone with virgin lock on it,so? Instead of contacting me and offering me a refund they opted to block me from there site? Thats ok i have filed a dispute with the credit card company and will get my money back and after i leave here i will be on the BBB site filing a COMPLANT.
Hi Peter,
I’m really sorry to hear that you're having trouble with the unlocking process for your Samsung Galaxy A10e. I understand how frustrating this must be for you.
Just to clarify, you’ve made two payments: $24.99 for the Eligibility Check and $95 for the Standard Unlock. Since your order status is "Device doesn't prompt for unlock code," and you've mentioned that the unlock didn’t work, it sounds like your device may require a different unlocking method, like a Remote USB unlock.
While I recognize you mentioned filing a dispute, I encourage you to continue with the process and explore the Remote USB service. If you decide to move forward with it, any credit notes from your current order can be applied to assist with the cost.
Thank you for your understanding, and I'd be happy to guide you through the next steps if you wish!
Best,
Charlotte
What a fantastic service to get my phone unlocked. Such speed and everything explained really well. So easy to do. Would recommend to everyone. Thank you
Hi Scott Henstock,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our service fast and easy to navigate. Your recommendation means a lot to us! If you have any questions or need further assistance, feel free to reach out. We're here to help!
Best regards,
Charlotte
Le téléphone de mon grand père un vieux LG de plus de 20ans était bloqué chez SFR.
Bien évidemment SFR n'a pas su nous aider,
Grace à Unlocks, j'ai eu tous les codes nécessaire à désimlocker le téléphone.
Bonjour Pierre-Hugo, Merci beaucoup pour votre retour positif! Nous sommes ravis d'apprendre que vous avez pu débloquer le LG A133 de votre grand-père grâce à notre service. C'est toujours agréable de voir des clients satisfaits des résultats. Si vous avez besoin d'aide supplémentaire ou si vous avez des questions, n'hésitez pas à nous contacter. Nous sommes là pour vous aider! Cordialement, Charlotte
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Anderson Castiblanco, ¡muchas gracias por tu maravillosa reseña! Nos alegra saber que consideraste que nuestro servicio fue excelente y que nuestro tiempo de respuesta a tus preguntas fue satisfactorio. ¡Tu recomendación significa mucho para nosotros! Si tienes más preguntas o necesitas ayuda, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos cordiales, Charlotte