On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
All good and fast delivery, all under 12 Hours
Amazing job from this guys, now my phone work perfectly
In 4 hours i had the iphone unlocked for all the networks. Really good service
Hi Lenarth Edmond,
Thank you so much for your wonderful feedback! We're thrilled to hear that your iPhone 12 Mini is now unlocked for all networks and that you were pleased with our service. If you have any further questions or need assistance with anything else, feel free to reach out. Enjoy your unlocked phone!
Best regards!
Le service se fait en 2 acceptations de paiement,
Une 1re consistant à accepter la vérification de la possibilité ou non du déblocage de l'iPhone, et
La 2de consistant à accepter le déblocage une fois que la vérification de déblocage s'est avérée positive.
On est donc un peu anxieux de payer une 1re fois et de se voir dire que le déblocage ne pourrait pas être effectué... Mais tout s'est bien passé...
Bonjour M. Gelmetti, Merci pour votre retour! Je suis ravi d'apprendre que le processus de déblocage de votre iPhone 11 s'est bien déroulé. Nous nous efforçons de tout clarifier dès le départ, avec la vérification d'éligibilité et le paiement de déblocage détaillés sur la page de paiement. Votre expérience compte beaucoup pour nous, et si vous avez d'autres questions ou besoin d'aide, n'hésitez pas à nous contacter. Profitez de votre téléphone débloqué! Cordialement!
Fantastic service fast delivery time and phone is now unlocked thanks
Hi S Southall,
Thank you so much for your wonderful review! We're thrilled to hear that you found our service fast and that your GPJ41 is now unlocked. If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your newly unlocked phone!
Best,
Charlotte
I submitted payment to direct unlocks and they were completely thorough on making sure the phone was eligible to be unlocked and even communicated any and all issues during the process and within g the time they unlocked the phone for me and everything is great now!
Hi Robert,
Thank you so much for your thoughtful review! We’re thrilled to hear that everything went smoothly with your iPhone XR unlock and that our team was able to keep you informed throughout the process. Your satisfaction is our priority, and it’s fantastic to know we met your expectations. If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your unlocked phone!
Best,
Charlotte
Scam Likely
SCAM ALERT. BEWARE- THE CHECKOUT PAGE SAYS YOU ARE PAYING TO UNLOCK YOUR DEVICE TO USE WITH ANY SIM; BUT AFTER YOU PAY, THEY WILL SAY THAT THE FIRST CHECKOUT IS ONLY TO CONFIRM ELIGIBILITY AND YOU MUST PAY OVER 200% MORE FOR UNLOCKING. IF YOU QUESTION THEM, THEY WILL OFFER POLITE LIES TO CONVINCE YOU THAT YOU DID NOT READ THE PAGE/TERMS. TAKE SCREENSHOTS. When I first made the request, their site said based on my IMEI, my phone could be unlocked through their site and the purchase page said $24.99 for the unlocking request. It also said the average unlock was instant. After I paid the $24.99, the page said it would be an additional $54 to complete the unlocking, it said I was at 50% progress, and the average unlock for my device and service was instant. I paid the additional $54. The progress reset to 0% and has not moved in 7 days. L have screenshots of all of this. When I used the live support on day 1 to find out why they were asking for the $54 payment, they responded with a lie saying that there was a description of the "eligibility stage" before I checked out. When I used the live support feature to request a refund after 5 days, they responded almost 2 days later threatening to blacklist my device. I FELL FOR THIS SCAM! 3 BLATANT LIES- 1)THEY HAVE A TAB WHICH LISTS THE "UNLOCKING" FEE BY CARRIER BUT IF YOU PAY THAT FEE THEY WILL CALL IT AN ELIGIBILITY CHECK AND CHARGE YOU MORE FOR THE UNLOCK; 2) IF YOU PAY THE INITIAL FEE THEY WILL SEND YOU AN EMAIL SAYING YOUR "UNLOCK IS READY" BUT THEN THEY WILL CHARGE YOU MORE AND THE UNLOCK WILL NOT BE READY; 3)THE BOTTOM OF THE TRACKING PAGE STATES THEY RESPOND TO ALL LIVE SUPPORT INQUIRIES IN 30 MINUTES 365 DAYS PER YEAR, WHEN IT CAN TAKE DAYS. Worst of all it's been 7 days- I politely requested a refund after days of waiting for an unlock and/or a response to my 2nd inquiry; THEY RESPONDED BY THREATENING TO BLACKLIST MY DEVICE. Again, if you decide to risk trying this company, TAKE SCREENSHOTS in case you need them to get your money back legally. They deserve negative stars but 1 is the lowest.
Dear Charlene Stokes,
I’m really sorry to hear about the frustrations you're experiencing with unlocking your iPhone SE. I understand how this situation can be frustrating, especially when you've already invested time and money.
To clarify, the initial payment of $24.99 was for the Eligibility Check, which is a standard procedure to ensure your phone can be unlocked. Following that, the $54 payment covers the Standard Unlock. All costs were communicated during the checkout process, and I assure you that we aim to facilitate the unlocking process as quickly as possible.
Your order status of "In Process" indicates that we're still actively working on your request. While I understand the waiting period can be unsettling, I encourage you to stay patient as we get closer to completion. We're committed to providing you with the best service possible.
If you have any more questions or need immediate assistance, feel free to reach out. We're here for you!
Best,
Charlotte
Todo salio excelente solo di mis datos y los de mi equipo y listo en 7 días ya tenía mi código de desbloqueo muy buen servicio la verdad volveré a aquí si lo necesito
Hola Daniel, ¡muchas gracias por tus amables palabras! Nos alegra mucho saber que todo salió bien para ti y que recibiste tu código de desbloqueo en solo 7 días. Es genial saber que estás satisfecho con nuestro servicio. Esperamos poder ayudarte nuevamente en el futuro si necesitas algo más. ¡Que tengas un día fantástico!
Servizio davvero fantastico,prima volta che utilizzo questo sito e ne sono veramente felice.Vi farò pubblicità attraverso amici e conoscenti. Grazie
Ciao Paturzo Paola, Grazie mille per le tue gentili parole! Siamo felicissimi di sapere che hai avuto un'esperienza positiva con noi. Il tuo supporto significa molto e apprezziamo il fatto che tu abbia sparso la voce tra i tuoi amici e conoscenti. Se hai domande o hai bisogno di ulteriore assistenza, non esitare a contattarci. Goditi il tuo iPhone 12 Pro sbloccato! Cordiali saluti, Charlotte
My first experience was great. I will highly recommend this for new users.
Hi Ivo Mbah,
Thank you so much for your kind words! We're thrilled to hear that your first experience with us was great. Your recommendation means a lot, and we can’t wait to assist you again in the future. If you have any questions or need help, feel free to reach out. Happy unlocking!
Best,
Charlotte
Unfortunately I was in the position of having a phone that was locked due to a death. I'd looked up all the options on how to do it and came across Direct unlocks and took the plunge and it was easy ….and quick!
There was an initial part to check that the phone wasn't stolen etc which took about 20mins. I hadn't ready the small print to see that there was an additional cost after this step which was my fault. I then did the actual unlock which took approximately 24hours - there were updates throughout which was great.
All in all a great service and would definitely recommend- thank you!
Hi Kate,
Thank you so much for your lovely review! We’re truly sorry to hear about your situation, but we’re really glad to know that you found our service easy and quick.
Just to clarify, the costs involved in the unlocking process—like the Eligibility Check and the unlocking fee—are outlined at checkout, and we appreciate your understanding in this matter. If you have any questions or need further assistance, feel free to reach out. We’re here to help!
Thank you for recommending us, and we wish you all the best with your unlocked iPhone XR!
Best regards,
Charlotte
My iphone was refurbished from the insurance claim and locked to EMEA - which nor the network provider, the insurance company or the iphone were willing to assist.
The sitejabber did this remotely for me over night whilst I was asleep. Thank you for this!
Negatives - Initially the price is promoted as 24 pounds. Then I was asked to pay another 33 pounds to actually unlock my phone - this is very misleading and I would have preferred up front cost from the beginning.
Thank you for your kind support
Hello Y Suzuki,
Thank you for your review and for sharing your experience! I'm glad to hear that your unlock was completed successfully. I completely understand your feelings about the payment structure. We do provide an Eligibility Check for £23.99, followed by the unlocking fee of £33, which is all laid out on the checkout page before purchase. This process ensures that each phone is assessed properly for compatibility.
Your feedback is valuable to us, and I’ll make sure it's passed along. If you have any more questions or if there’s anything else I can assist you with, feel free to reach out!
Best wishes,
Charlotte
O serviço embora demorado cumpriu exatamente aquilo que era proposto, sem nenhuma queixa, tudo otimo
Olá Maicon Santos Garcia! Muito obrigado pela sua avaliação gentil! Estou muito feliz em saber que nosso serviço conseguiu resolver suas dúvidas e atender às suas expectativas. Se você tiver mais alguma dúvida ou precisar de assistência, sinta-se à vontade para entrar em contato! Estamos aqui para ajudar você com qualquer necessidade de desbloqueio do seu iPhone X! Tenha um dia maravilhoso!
Hi dear this is very good service for unlocking the phones from the World and very fast secure. Thanks
Hi Din Asif,
Thank you so much for your kind words! We're thrilled to hear that you found our service fast and secure. Your satisfaction means a lot to us! If you have any questions or need further assistance as you continue using our service, feel free to reach out. Enjoy using your unlocked iPhone 12!
Best regards,
Charlotte
Great experience,love the work and how simple it is.No problems at all!
Hi Antanel,
Thank you so much for your amazing feedback! We're thrilled to hear that you had a great experience and found the process simple. It means a lot to us! If you have any further questions or need assistance with anything else, feel free to reach out. Enjoy using your unlocked iPhone 12 Pro Max!
Best,
Charlotte
Phone was unlocked very promptly and easily. Kept informed of the process and completed with no problems.
Hi Jacqueline,
Thank you so much for your wonderful feedback! We're thrilled to hear that your iPhone 13 Pro Max was unlocked promptly and that you found the process smooth. We strive to keep our customers informed every step of the way!
If you have any further questions or need assistance with anything else, don’t hesitate to reach out. Enjoy your unlocked phone!
Best,
Charlotte
I needed to unlock my phone and had a fantastic and efficient services the unlock was refused by ee but they applied to samsung and it was unlocked withing 12 hours so all in all im very happy with the service
Hi Chris,
Thank you so much for your positive feedback! We're thrilled to hear that your unlock request was processed efficiently and that the team was able to assist you promptly. It's great to know you are happy with our service. If you have any more questions or need assistance in the future, don’t hesitate to reach out!
Best,
Charlotte
Fast reliable and informative! Cheaper than going to a store and so much easier!
I honestly couldn't praise this service enough!
Hi Martin,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our service fast, reliable, and a great value compared to in-store options. It's our goal to make the unlocking process as easy as possible for our customers. If you have any further questions or need assistance with anything else, don't hesitate to reach out. We're here to help!
Best,
Charlotte
Hi Alex Lane,
Thank you so much for your fantastic review! We're thrilled to hear that the unlocking process for your iPhone 15 Pro Max was quick and stress-free. Your recommendation really means a lot to us!
If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your newly unlocked freedom!
Best wishes,
Charlotte
Me encantó lo súper recomiendo, todo rápido y muy atentos en las explicaxiones!
¡Hola Yesenia! ¡Muchas gracias por tu maravillosa reseña! Nos alegra saber que te encantó nuestro servicio y que nos consideraste rápidos y atentos. Tu recomendación significa mucho para nosotros y estamos aquí para ayudarte en cualquier momento que necesites ayuda en el futuro. ¡Disfruta de tu iPhone 13 Pro Max desbloqueado y contáctanos si tienes alguna pregunta! ¡Te deseamos lo mejor!
Quick and easy, very impressed, expensive but that's ok, done the job.
Hi Joshua,
Thank you for taking the time to leave a review! I'm thrilled to hear that you found the process quick and easy, and that it accomplished what you needed. While I understand that it may feel a bit pricey, we aim to provide a reliable and effective service to ensure your device is unlocked securely. If you have any further questions or need assistance in the future, we're here to help!
Best regards!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi D'ambrosio Francesco,
Thank you so much for your kind words! We're thrilled to hear that your Samsung Galaxy A52 4G is working perfectly now. It's always our goal to provide fast and effective service, and your feedback shows us that we’re on the right track!
If you have any more questions or need further assistance, feel free to reach out. Enjoy your unlocked phone!
Best,
Charlotte