DHL e CommerceReviews 872

The guy just gave my package to a random kid on the street and put it as delivered on the system! This people are a joke. Then when u claim they just ignore you as much as they just come up with the same apologies without taking any responsibility! If you really appreciate an average to good service DONT USE DHL!

DHL Plan 1. Set up a business where cheating the customer is not done ad hoc or because of incompetence but as a fully incorporated business principle. By cheating the customer in every possible transaction profit can be gained where other businesses cannot find it. All you have to do is carry it through without ever admitting to it. Deny. Deny. Deny. Gaslighting all the cheated customers effectively. Specifically avoid actually delivering to the customers door whenever possible. Cause the maximum inconvenience to these customers so that they become more willing to pick up at locations of DHL's choosing. Even if only 30% comply one of the main costs to DHL will be massively reduced.

DO NOT USE IPOSTPARCELS (DHL/UKMAIL). We've had 3 parcels (2 different consignments) of gym weight plates cut open and repackaged with different packaging & labels and over half the plates missing out the parcels, with another parcel of weight plates simply disappear off the face of the earth! After contacting customer service we've been told they can't find them and don't know what happened, so tough luck! We've sent several emails, provided evidence including photos of the parcels before they left our premises, and then on delivery in the different packaging with different labels, but apparently this isn't good enough? They ask the same repeated questions running you in circles to avoid resolving the issue and dealing with the claim. There are no contact phone numbers, just email agents trained to avoid paying out claims. We will NEVER use this service again and would recommend if you value your goods/customers to avoid these con-artists like the plague! For reference this refers to consignments # ************** & **************.

Ran bunch of a bunch of donkeys who don't know how to do their job. Delivered to the wrong house. I am in unit 1 of my complex, and it ended up at unit 6. Two very different looking numbers. How exactly do you mess this up? Blind rats. Its a complex of about 10 houses, and the numbers are clearly visible from the road. Thank you to the kind gentleman at unit 6 for contacting me, but to whoever delivered my package, go to hell. Also, customer service was useless. "We will look into it". Yeah my $#*!.

DHL zending is verdwenen (36.50 + verzendkosten 4.69) dit is de oplossing, mijn broek zakt af van het lachen.

DHL:
Ik vind het erg vervelend dat er iets mis is gegaan met uw zending. Na beoordeling heb ik uw claim toegekend.
Op uw zending zijn de Algemene Vervoer Condities van toepassing. Hierin is bepaald dat onze aansprakelijkheid bij schade of verlies maximaal 3,40 per kilogram bedraagt.
Uit ons systeem blijkt dat uw zending 1 kilogram woog. Hierdoor bedraagt de schadevergoeding die wij u verschuldigd zijn
3,40. U ontvangt binnen 15 werkdagen een bankbetaling van 3,40.

I got mesaage that is unpaid although I paid it. I clearly specified myaddress but You need to call them to talk to an "advisor" because you can't send a message or update your address yourself... too much of a science, right?

I've called at callcenter when then robot told the tariff is 7GBP per minute of talking I closed fast. But apparently I have no other option to get my ********* item. I specified them to leave it to me (like to a kindergarten kid), who knows their drivers may leave it on the street because they just bring it to your address right? I specified also my postcode again in the "guidance information" although I filled it already in their stupid form because what if they deliver it to Brasil instead...?

Now I have to deal with all kinds of email, messages, searching for phones and robots voices c. Rap. I feel punished and I didn't do anything to anybody. Just ordered a laptop for god's sake. I didn't know I have to literally do myself the job for all these incompetent scums there. I'm the client but apparently you need to be this to do this that and that. I'm frustrated, stressed, sleepless at 1 A. M (now 3 A.M...) 1 month+ of hell. Please don't deal with these idiots.

I was expecting a package to arrive, which was shipped from the retailer via DHL. The package was expected to be delivered on April 6th by 6:00 pm. I called DHL on Tuesday, April 7th, to inform them that the package was not delivered. DHL contracted the parcel to be delivered by OnTrac. Today April 8th, I still have not had the package delivered, although DHL's tracking information now says the box was delivered on April 6th at 2:40 pm. When I look up the delivery confirmation, the signature says "Front Door." This package requires my signature.

OnTrac's system says the package has not been delivered.

If this package goes, missing DHL is trying to protect itself by fraudulently reporting the package delivered. This will cause an issue if I have to contact the retailer and report the package missing. They will now argue that the package was delivered and signed for.