DHL e CommerceReviews 872

I selected 2-4 day shipping. My order was shipped on 7/13 from Australia and last update I received was on 7/16 that it was in Dallas. It is now 7/22... Going on 10 days and I still have not received my package. After sitting on hold for what seemed like an eternity, I was finally able to speak to a representative and they tell me they don't know why it's taken so long and don't know when it will actually be delivered. Completely unacceptable.

Paid for an Express Envelope package out of Orlando, FL to be delivered to Seoul, South Korea. The contents was for a job application that needed to be to the recruiter in a timely fashion. The package was picked up in Orlando by DHL on Friday July 10,2020 and sent to the Cincinnati Hub for process. Note that we paid extra for EXPRESS DELIVERY, it is now Sunday, July 19,2020 and the Envelop package is still at the hub in Cincinnati. 9 days and it has not gone anywhere, poor excuse to blame it on the COVID-19, but I bet they will... Seriously, we have been on the phone and email daily and they have planes flying out daily to South Korea. Would really like someone from Customer Service to do just that, provide Customer Service. N Step it up DHL.

On July 7, I order some items from a business. Two of the items shipped FedEx from one warehouse the other shipped by DHL from another. The zip code was entered incorrectly on both. I received the FedEx package the next day (a day early) even with the wrong zip code. On July 10, I received a notice that there was a hold on the DHL package and I needed to contact DHL for address information. Their customer service is on Arizona time so I could not call for a couple of hours after the notice. I called first thing in the morning and after being on hold for quite a while, I provided the correct address information and was told I would have the delivery the following Monday (I needed for the weekend or I would not have paid extra for expedited delivery). The following Monday, there was still a hold for address information so I called again and after another long on hold time, I was spoke to a rep that verified that the proper address information and said that I would have the package later in the day. Well, it never arrived and the tracking information never changed. The next day, July 14 (a full week after it was shipped) I called again and was on hold for quite a while. The rep I spoke with did not have the updated address information and had to update it again. She took my phone number and said that I would receive a call if there was a problem. No call, no package, No luck. Complete incompetence.

Bought something online and the seller sent it with DHL. After being given a delivery slot and having received a notification email that my parcel was on route nobody showed up to deliver it. The tracking page said they could't locate my address which is ridiculous since my house is on a main road and the from door had a clearly visible, large number on it.
The following day I received another email notification claiming my parcel would be delivered in the next 15 minutes, to ensure the driver doesn't miss me again I sat in front of my house reading a book while waiting for an hour, nobody showed up.
I was home all day on both days and delivery was never attempted. Horrible "service".

These people are the fukicking worst l. Held my manifold and downpipe for over 11 days i paid for 1-3 day shipping. Sent them out for delivery not together and had to wait an extra day to get the complete set. Also i had to pay some bull$#*! fees for importing taxes. This was by far the worst experience i ever had ordering something. If you can do bot use these guys because they seriously suck and suck miney from you for no reason. If i could give them negative stars i would.

Most incompetent delivery service we have ever dealt with. Provided DHL with all the necessary information for our international package to go through customs, they verified that they received the information and then "accidentally" returned it to the shipper in Hong Kong. They tried to stop it when I complained but did not follow through and the package was returned to the shipper. They then said that we would have to pay to have it shipped again and if we wanted a refund on the first shipping charges, we would have to have the shipper file a claim which could take 2 or more weeks. All this time waiting for products and losing customer sales because DHL can't get their act together. STAY AS FAR AWAY FROM DHL AS YOU CAN!

@DHLexpress has delivered two of my shipments to the wrong address, fraudulently signed my name and misspelled it, and the merchandise has disappeared. After contacting them 6 times I finally got an email telling me that they did everything right and both shipments were delivered to the right GPS location. A couple of the CSA's said that they are being flooded with calls because there are so many new hires and drivers and that training is lacking. They also said not to expect anyone to call me back about the case, because the call back policy can't be followed due to the number of claims. Worse yet, I have lost the money I paid for the merchandise and the shipment. Since the shipper used their account, DHL CSA said that the shipper has to file the claim, however in Hong Kong, they are being told that I have to file the claim. So I am caught in a loop and out a lot of money. What an incompetent and customer unfriendly organization they have become.

I was expecting a package and received a text message with the expected time. I was at home all day, never saw a DHL van, but I received a text stating "tried to deliver, customer was not home." The same thing happened the next day! I ended up having to schedule a pick up, and the nearest location was not close to me. I called customer service both times and the problem still occurred again. I believe their drivers put "attempted to deliver" in the system, but are NOT actually delivering packages. I waived the signature and no package or delivery attempt notice was at my door. So ridiculous!

I am very disappointed with this service. Things arrived without a box, just in a package ( although the box is paid for)! Segodnya on the website says that the delivery attempt is not successful, but to me nobody came and I was not notified about what is shipping today! The courier didn't arrive but on the back of the notification as if they were trying! You deliver for $ 50 a month! Have a conscience! For $ 2, I would get the same thing! Logistics is disgusting! Disrespectful attitude to customers! Terrible service! I will no longer use your service and I will not recommend it to anyone

I am simply disgusted. My goods have arrived on Monday and are still stuck at customs. No updates on the site since the 16th and today it's the 22th. I've paid a high price to make my box to get in Bermuda ASAP and they never noticed to the sender, A. K. A. Me, anything. I've spent all my phone credit to have answers that were extremely vague and useless, since I have provided the consignee email but he received no contact and today no updates again! Furthermore their Bermuda offices are simply ignoring my emails since 3 days! Never seen such a big lack of care with clients! I really hope I won't need their services again in the future.