DHL e CommerceReviews 872

Tried shipping a package from any location in Northern Indiana to Egypt. My customer specifically requested DHL. I tried very hard to accommodate him. DHL website sucks. I did find a DHL location listed online in Portage, IN. After driving 30 minutes there, I discovered that this location was a freight location and not a location where you could ship a package from. An employee in the parking lot did direct me to go in and ask where I could ship a package from. I went in the "Visitor" door and spoke with a lady behind the glass. I said "excuse me, I'm." at which point she cut me off and told me to go stand behind the board to be checked in. I assume she thought I was a truck driver delivering to her location. I don't know, but she was rude. The next time one of my international customers requests to ship via DHL, I'll refuse. I will never attempt to ship via DHL ever again. How does a company like this compete in today's market? THIS POST IS NOW TAKING A CRAZY TURN - Whoever posted this review mistakenly used my email address. My normal response would be to access the account, delete anything that I didn't post and move on with my life. In this case, however, I've actually used DHL and found their service is as described in this review - horrific. Therefore, I'm leaving it up and simply recapturing this account with my email attached to it. What Sitejabber does at this point is up to them. Best!

I ordered a pair of shoes from USA and they required me to pay tax and duty fee on it, which was $88. Since I am a student so I don't want to pay that crazy money, thereby i went to CSBA to self-clear my package. I got the form saying its already paid off. I sent it to DHL at the same day and received an email confirmed the fee had been cleared. The next day, they delivered it to me while asking me to pay the fee. I was so greatly surprised and confused. I had to call their customer service, brokerage in order to sort it out and reschedule it at pickup location. Despite I had done everything I could and it was not my fault at all, even the delivery guy did not help me or advise me to call DHL. All he did is kept telling me he just cared about the system, not my things and walked away.

HORRIBLE experience. First of all, I've ordered something from AliExpress which takes a while because it's coming from China to Canada... understandable. I understand that sometimes you have to pay duties with this company... ok. When the delivery person came they didn't get in touch with me (I put a message saying Backdoor, but they didn't come to the backdoor) I assume I was due to pay duties because the message says "attempted delivery" well this was 5 days ago and still they haven't reached out to tell me where my package is, no slip or email or anything! FINE. I try to call the number and the automated system automatically says the tracking ID is incorrect the first time then the second time it goes through and I get another automated message saying everyone is in a meeting and to call back in an hour... when I do that it's the same message for 3 days that everyone's in a meeting and to call back. I leave my number with them and still they don't return my calls... I checked all the post offices near my house and none have my package. SERIOUSLY?! I'm so upset with this horrible company. VERY VERY UNPROFESSIONAL.

DHL would not delivery my shipment, and when they asked me what I wanted to do, I replied in writing to return the shipment to sender. Instead DHL destroyed my entire shipment. How does DHL defend 1) not delivering packages; and 2) destroying them for absolutely no reason?

It seems that is the new DHL policy: 1) do not deliver parcels; 2) do not follow the customer's written instructions; and 3) destroy customer shipment and 4) then refuse to reimburse the customer for the value of the goods.

Very disappointed with DHL. The item should be delivered on my doorstep since I paid for it. Waited for almost two months. They made up a status that the recipient is not at home and there is a delivery attempt. Unfortunately to them that I am always at home since the lockdown and been working here since. So i know it's a scam. No one called or notified me, no one came. So it's really a thumbs down. Now i contacted the postal service handling my parcel and i have to pay for another fee for the second delivery. Really bad experience

Hlw people out there who are looking for a good courier service to trust ur package with, DHL IS THE WORST OF WORST!
BE AWARE PLEASE! I ve suffered myself so I'm trying to save you'll by my experience of doing business with "DHL".
My package was coming from Canada with money paid for "EXPRESS DELIVERY "
My estimated date was 29th june and I haven't received my package yet. ONLY THING I GET IS EVERYDAY INCREASED CUSTOMS DUTY. My aessassable amount was Rs. 45,862 and they first sent me Rs. 19,865 as duty free. After two days it became Rs. 35,445. And now just today 29th july it came as Rs. 36,885. So think before u lose your hard earned money.

DHL will hold your package hostage until you pay their ransom, except they call it "fees." These fees are completely unknown until they charge you. And if you don't pay, you don't receive the package. So they can charge whatever they want, without explanation. I contacted them several times asking for a description of the charges I incurred, and they haven't answered any of my emails. Never use DHL, and never buy anything if the seller ships using DHL.