DHL e CommerceReviews 872

I constantly read that DHL is great for delivering things to overseas, unfortunately when it comes to domestic delivery services in the USA they are lacking and sometimes even worse than the post office when it comes to snail mail or packages. Thier lack of Infrastructure makes them reliant on using the USPS for the rual delivery services. So it pays to just use the post office or other delivery service. And using the tracking service is laughable at best. Buyer be ware

DHL does not care about where your parcel is. In the end of Oct. 2020, I had parcel shipped from china. I have been waiting for a long time. But they do not provide prompt delivery service, no phone call in advance, no notice after failed delivery. They told me to pick up my parcel in person in YVR. But they could not located it when I got there. They said they could try to locate it but it could take 3-4 hours and no guarantee they can find it. I thought it does not make sense and asked to delivery it again on next day.in the morning of next day, I received phone from DHL and was told they will deliver my parcel in the afternoon. But it did not happened and nobody called me. I phoned DHL and was told I had to pick it up in *******@YVR. I went there again, but they could not located it and told me same thing. I lost my customers because of this delayed delivery caused by DHL. The total business losses is more than $500. I made complaint to DHL Canada. There are couple persons from DHL sent me sorry emails with $100 goodwill offer. I told them my losses are more than $500. But they do not care about my losses. They think it is not their responsibility. I sent email directly to DHL CEO Andrew Williams about this terrible service and my losses. He does not care about either. He just emailed me back with his sorry but does not want to compensate my losses.
What I feel about DHL: from the top management to the front line workers, nobody cares about customers. Nobody take ownership and responsibility to provide on-time delivery service. That causes lots of delay. When customer complained about their service, they do not care about your feeling and losses caused by them.
I would not choose DHL for my parcel any more.

The most Incompetent Courier service Dalsey Hillblom Lynn. This is my first and last time using DHL New Zealand. The customer service is too Prompt with their emails just like their delivery service more than a week late after the estimated date of delivery no answers to any of my questions and surprisingly DHL made a world record with my package it was in air for 48 hours no one knows what is going on and where the package is even after this review if you feel like using their services please go ahead and get the 1st hand experience of these wonderful services I'm sure they won't disappoint just keep in mind give them all the time in the world and donot believe in the estimated date of delivery at least give them a week or two after that date.

I ordered a parcel on October 31st, paid to have it delivered on November 3rd. Every day that week, the tracking information said it was 'out for delivery' (they don't even email you updates, you have to check online yourself). Then every day it was returned to the depot without DHL even attempting delivery. After a week of this and trying to reschedule online (which you can't because their website doesn't work) I rang DHL and expressed how unhappy I was and they arranged to have my parcel delivered on the Saturday 14th of November when I would be in to receive it. I was skeptical and rightly so, as at 9am the tracking information changed to say it was returned to depot and would not be delivered. I sent DHL a message to ask why they had not even attempted to deliver when they rearranged it for me but no response, I was simply told I could collect my parcel from their depot which is over 20 miles from my address.
Overall absolutely appalling. I would not recommend anyone waste their time with this company.

Awful beyond belief. My family sent me a parcel from abroad with some snacks and diaper rash cream for my baby. The DHL agent called me to say I need to pay import duty, OK no problem. Then in the email he asked me to provide invoices, photos, information of the brands, and online prices of the goods...

How can I provide invoices for things I didn't buy? Also I don't know the exact items, families usually don't send gifts with an itemised list. The value of the stuff is less than $50, less than the shipping fee they charged. I asked them to charge me duty on the declared value or open the parcel to see exactly what is in there... Nope, still asked me for invoices and photos and in a tone like I am some sort of criminal.

Told them to throw it away. Never again.

I run a startup business. We have had about a dozen shipments come internationally via DHL. About 3/4th of the shipments are not delivered as promised. I am so frustrated with DHL that I'm investing my time to write this review. Their Customer Service is worse than terrible. Their Customer Service does not exist. You can't get a person on the phone, and their website doesn't provide enough detail to let you resolve the problem yourself either. The most recent issue is apparently there was an import duty due. They never informed me of this (even though the shipper provided them my contact information), they simply let the package sit on hold. I finally requested the assistance of my lawyer and he was able to get a person on the phone. Never ship with DHL. Even if UPS or FedEx is more expensive, go with UPS or FedEx.

Stay away! We bought an item on Amazon, checked today and said attempted delivery 4 DAYS ago! NEVER HAPPENED. Called in and the CS said the package didnt exist. We had to log unto their website to find information. Once we gave her the shipper info from THEIR WEBSITE she had to transfer us to their ecomm. Maybe she could have known that when we said it was from Amazon? Good grief! Then the next CS said it was at the Post Office by customer request. ABSOLUTE LIE! STAY AWAY FROM THIS COMPANY!

Dropped a parcel this morning to be delivered next working day (as advertised in their website) and I just found out it will be collected tomorrow to be delivered Friday. Besides, found costumer service pretty unhelpful after waiting on the line for almost 1 hour to talk to a member of the staff. I would not recommend to anyone, it would have been quicker if I sent through Royal Mail. PS I gave 1 star however system will not accept it, but it is way below that

Very unpleasant company to deal with. Ive spoke to 10+ agents in 5 days that are unable to give me a straight or similar answer as to what is going on with my 2 packages.

Duty has been paid on the first and everyone of the agents say it's suppose to be here tomorrow. It's now been days in a row of the same exact response and I still have no package.

On the second package, agents say i haven't paid the duty (when i have proof they took my money), and the others say it's on hold for a totally different reason, but assure me it's going to be delivered the next day.

Its now been a week of that same response and i have neither of my 2 packages.

NO ONE, not even management actually has the ability to give a straight answer or solve an issue properly at DHL / DHL Canada. Even just getting on the phone with a team leader or member of management was a hard task in itself. They refused to put me on, and i was even hung up on.

After speaking with management I'm assured they are looking into the issue and i will receive an email or call back with a resolution and that DOES not happened.

I have every single voice memo attached to my account if anyone wants to know how DHL's "valuable" customers are being treated, it's simply unacceptable in my opinion. This is why I'm choosing to share this experience in the hopes that this does not happen to anyone of you.

This is your clear warning: STAY FAR AWAY FROM DHL.

Agents will do or say anything to get you off of the phone. All they are they for is to take your tracking numbers and read to you what it says. Anything else is out of their hands and beyond their control.

If you contact me to review the calls just listen how many times I'm assured my package will in fact be here. After being promised it was going to be here again today my package is now with a totally different 3rd party shipping service that says it's not coming until "tomorrow" once again.

DHL is a complete waste of time scam and are VERY far from international shipping experts in my opinion.

I wish there was a 0 star rating for DHL.
DHL lied about delivery attempts. They never came to my house and they said they tried delivering but no one's home. LIAR
I called the customer service many times for help. They guaranteed 4 times to deliver my parcel the next day. Each day I ended up being so frustrated, here is what happened: Sep 21: I request delivery on the next day and it was confirmed by DHL. Sep 22: I waited at home the whole day but no one delivered my parcel, I called the customer service and the rep said it would get delivered tomorrow FOR SURE. Sep 23: I waited the whole day and no parcel, called again and the rep PROMISED the next day delivery. Sep 24: NO PARCEL again and I called and asked for a manager, the manager named Ruth GUARANTEED it would get delivered on the next day. Sep 25: GUESS what, today is the Friday and still no parcel. I called and the supervisor on the phone said they could only deliver my parcel on the NEXT Monday.
Its fair to call DHL Liar at this point right?
The specialist at DHL is like a joke. They sent you a scripted email and asked me to wait 2 days for a simple feedback on my parcel. Two days after, they sent you an email saying they closed my case becuz my "parcel is with the courier and it would be delivered today
". BUT where is my parcel, LIAR?

Dhl people are stupid - they don't think outside the box- they are uncaring and unprofessional - their communication is not align and no one will give you a straight answer- I almost lost my health insurance and Disabilty benefits because they keep going to businesses at 9pm even thought I've calling every day at least 3 times to talk to them!
I'll never ever use dhl again in my life and everyone I know will never use them or stop using them!