DHL e CommerceReviews 872

It's baffling that one of the largest sunglass retailers in the world uses such a garbage delivery service. DHL should be out of business for how bad they truly are. Ordered a package last Monday under the express option to get the package in two days but I decided to save some money and be patient. Order was shipped on Tuesday and has been waiting in the same place in transit since Wednesday morning. It's criminal that shipping companies can just withhold products and take their sweet time with no repercussions.

The issue isn't with the delivery time it's the pure vagueness of the tracking information. Would advise any shipper to not use dhl

Before I sent my shipment I asked your employee in the office, "How long will it take for the shipment to reach the recipient?" Your employee replied that it was an express delivery that would take 1 day. I am very disappointed that my shipment was not delivered in the specified time. It has been 22 days. I am still waiting for my shipment to reach its final destination. Customer service that can't really help and doesn't even answer questions. I will never use your company and will never recommend you to anyone.

Thank you Dhl today is the wedding and I won't be able to wear the dress, because is still placed on hold in Cincinnati hub! Since 07/20 been calling every day and what I receiving is generics response! According to them they send an email to the Dhl custom and they haven't respond back! Are you kidding me! How you will placed a package on hold from more than 10 days and won't be able to locate! I asked for a corporate number and is the same number as the regular over the seas ( Costa Rica customer service! And they don't know anything! Horrible experience, I ended up buying a dress on eBay!

I'm not sure why any company would select DHL to ship products to their customers. Tracking shipping is very lacking to say the lease. It appears your shipment hangs out at each facility for 2 days before moving to the next. What FEDEX and UPS can deliver in 3 days literally takes them 10, if you're lucky enough for them to not lose it.

AVOID! AVOID! If you value your package or shipment, DO NOT USE DHL. Most of the people who work there, including management do not care about customers or your package. They do not answer the phone, they answer emails late, they make false promises. DHL is just awful! DO not trust their quote, because what you will end paying will be double. On top of that you will not get your shipment on time. Expect a minimum of 1 week delay so if your shipment is urgent, pls use another carrier. This was the worst experience I ever had. I just wish I had read the reviews before trusting this horrible company with my shipment. Even opening an account with DHL takes 8 days instead of the 3 days they say. This company is HORRIBLE! Stay away. Frankly they should not be in business!

Paid upfront for shipping and handling. Once in route they are now charging me for handling fees. These are hidden fees and they won't give me my package until I pay their extra hidden fees of $20.

I am entering my package and customs is charging a tax which I'm okay with. But DHL is charging handling, a hidden cost, that they charge to every package over $100 usd. This is a fee they won't tell you about until you put money down. They they charge more. This is not okay.

Seriously do not use this company. I picked dhl because it was "express" shipping and i figured it would be a better shipping service but to no avail they lost my package as soon as they picked it up! 2 weeks with no updates on it and i called them and they told me there is nothing they can do for me… and i paid for goods and they lost them! On that note my shipment is still lost. The customer service department is just disgusting too. Canada post all day over this trash

We shipped a PC, screen with a quick delivery fee. It took way more than expected. Once it arrived screen was smashed, the PC was dented and the motherboard didn't work anymore. When we asked if they could do anything; they say to complain in Mexico. Never again.

Is this company part time? I've got no updates on my 3 packages being shipping thru them for 2 days. Get with the times.

I paid £48 in Spain to send an envelope for 48 hour delivery. It did not arrive on the day promised which cost me dear. The website tracker is not user friendly so I had to waste more time phoning them only to be told that my parcel would not arrive when it should. No refund or compensation offered.

A very poor service that you can't rely on

Worst shipping company known to Man. Worst in everything, speed, customer service, manners, package care, customer satisfaction etc. I think you genuinely are required to have some sort of medically diagnosed mental illness to work here

Quoted 3-5 business days after paying for express shipping. This is my second time purchasing from the vendor and the first delivery company provided updates on my package and delivered it ON TIME. My second purchase the company decided to use DHL who let my package sit in a warehouse for 5 out of the 3-5 business days with zero explanation. Customer service is just as worse. I will never purchase from a company that uses DHL.

DHL goes everywhere but your home, and they delay all the time even when they're near your house. So done

Waited 2 days extra to receive my package no weather issues no explanation as to why. Any company that uses this company please do not i will never by from company that ships with this carrier.

I had a good experience with DHL. My package is complete and secured. It arrived ahead of time. They have a great hotline staff and helpful, fast and courteous 3rd party courier (W Express). I would definitely recommend DHL to my friends. Well done!

Worst experience ever. Dont trust them they will neaver fullfill there own words. They make my shipment on hold again and again. My food items are now waste. Thankyou sooo much DHL. Please guys dont use this $#*!

You are a terrible company
A very horrible delivery business
My order was supposed to come yesterday and no one gave me a phone call to tell my order wasn't delivered or even clarify my address. Bare in mind I spent the whole day at home. It was the person I ordered from that had to text me for me to realize the order wasn't delivered. I spent an hour trying to get to a customer service agent. After getting on I changed the date to today Friday. It was supposed to be delivered "at the end of the day". I spent the entire day at home and the day has ended no call no delivery. Are you serious. I had to spend about 2 hours this time to get another agent. Who told me "she doesn't know what's going on and I have to wait till Monday to get a response. Monday? Are. You serious for a delivery I was supposed to get yesterday.
The least you could have done is call me and tell me my package can't be delivered to day to. I would completely understand but you didn't do that.
You know what you can keep the package

If I could give you 0stars I swear I would have giving you that.
I'm very upset