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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I am Peruvian and for me it is wonderful to have found a store as good as Dhgate. I can definitely find discounts on all my purchases. Besides the buyers we have a protection system that makes me feel good. I recommend buying on the Dhgate website
I order titanium handle cleaver... never again will I use this service, when you try to lodge a dispute they stuff you around, pretty dodgy if ya ask me. Item was never sent to begin with, asked seller about item and she say if you order I send in a few hours... pfffft... its been two weeks she didn't even post it... unbelievable SCAM ALERT... DHGATE... fix or you've lost another customer. $96 AUD REFUND THANKS RI*******CN Tracking number
They took the money from my account. Than asked me for a verification number from my bank, for my safety after the money was already taken. Than they cancelled my sons birthday present its a phone hes only a teenager and was really looking forward to it. I spent hundreds only to be told they cancelled my order and refund my money. No money returned THEN I JUST CHECKED MY BANK AND DHGATE HAS TRIED TO TAKE MORE OUT. IM A SINGLE MUM 2 TEENAGERS THIS IS SO WRONG I WON'T LET YOU GET AWAY WITH THIS
Hi Chantal,
We are sorry for the experience you had with your order. Can you please send us the correct order number of your concern? Since when we tried pulling up your order with the number 258337363, we are unable to pull it up.
Once we have your order number, we will check on its details and provide further assistance to your concern.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
As long as you make sure you buy from highly rated, popular sellers, DHgate can't be beat! Their sellers are quick to serve, ready to help, and follow through. I will definitely be returning very soon!
I've been buying from DH gate for a while now and I must say I'm mostly impressed by their customer support. The products are either as described or even better, I always recommend them to my South African friends.
Great website for online or storefront business Start-ups. If you are looking to order anything from China for cheap prices, look no further than Dhgate, while offering cheap and negotiable prices they also offer standard DHL 1-5 day shipping.
I have not heard if my order PO#******* was ever shipped by the seller hiphopking. I tried contacting dhgate but the live chat is too slow
Hi Fredel,
We tried tracking this order, however, there was no shipping information found in the tracking site. For this issue, we suggest that you file an After-sale dispute so that we can help you make a follow up to the seller. To do this, please open this link and find the order number you gave: http://dg.dhgate.com/buyerordmng/orderList/list.do?params.linkType=106 Once found, please click the "Open After-sale dispute" button at the right side of the page and provide the needed information. You may take a screenshot of the tracking page and upload it as your evidence for the dispute to go through. Here is the link for the tracking result: http://www.17track.net/en/track?nums=RL712143787CN
Once the dispute is filed, our team will start mediating on this issue after 48 working hours. Please be sure to check both your personal and DHgate inbox as we will surely have you contacted.
Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I use dh gate for pursenal use and i love it shipping is fast good prices the have everything you could posebly think of buying more things in the future i do reconmend this site to anyone that does not have a lot of money
Hi Boy!
Thank you for choosing DHgate as your online shopping destination! We are happy to serve you! Don't miss out on our daily deals!
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com
Outstanding quality, I am very pleased with this good, it was worthy to buy it and I would recommend it to friend
Great company, so many sellers you are spoilt for choice! Never had a bad experience, always been very happy with the products I order and the delivery time of those products.
Overall I would thoroughly recommend this website as a great alternative to sites like Amazon and eBay.
Hi Ben!
We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com
Customer service is amazing, refund service great, everything fine, you´ll find a a lot of stuff from china and everywhere in the world. If you want to find a cheap solution for some china stuff, it is the best in the world wide web!
Excellent shopping portal one of the best experiences and a great variety of products at convenient prices
The site can be greatly improved by eliminating so many different sellers and establishing a market system similar to Gearbest/Bangood/Aliexpress that way if something goes wrong the buyers can resolve the issue directly with the website instead of going through the time consuming process of communicating with the sellers, most of which don't speak English well.
I love ordering because great prices that other prices and good quality clothing and toys. Also better prices than anywhere else. For example nerf bullets at toyRus 30 of them for 7dollars, here 800 nerf bullets for 40 dollars big different. 05 cents each bullets
I received what I ordered, in the time frame specified. It was a great price and free shipping. Would recommend.
Hi Jackie,
Thank you for your purchase. We are delighted that you are happy and satisfied with our service. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Hello, I am Benjamin and I have made many orders from dh gate. Not only for me, but for many friends and relatives. One of my friend, told me that he wants a jacket from Athletik Club Milan, a football club from Italy, a very famous team. He knew that I take many jerseys and jackets from dh gate. I told him that the cheapest and best choice is this. When he got the jacket, he was surprised. He thanked me and from then he ordered again two another times jerseys. I am very happy for the most of the sellers in dh gate. The most items are super my friends!
DHgate is a more affordable alternative to online shopping sites like Amazon or eBay. The prices on DHgate are a fraction of what you'd find elsewhere, and most items offer free shipping.
The only catch is nearly all items offered on DHgate are shipped from China. This means a longer wait than if you'd order domestically, and higher fees if free shipping isn't available. You're not going to get 2-day shipping like you would from Amazon, but most packages I ordered arrived in 7 days.
Being based in China also poses a slight language barrier. English on the site is pretty rough. Most listings and communications with vendors seem translated by Google. That being said, it wasn't impossible to understand the sometimes broken English.
Translation issues and shipping times aside, DHgate's selection of items and low prices outweigh the negatives. Overall I was satisfied with my experience at DHgate and I would recommend this site to any value-minded individual.
I searched specific products and i had been satisfied about the delays of treatment of preparation, of shipping and the quality of products.
Well im starting to buy some things from China recently... and after buying in DHgate im sure thats the best site to buy some things... thanks
My order arrived in 15 days when the normally its 60-90 that was awesome.
Hi Vinicius!
Thank you for choosing DHgate as your online shopping destination! We are happy to serve you! Don't miss out on our daily deals!
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com
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Hi Ricky,
We are sorry for the experience you had with your order. We checked this and we noticed that you have already opened a dispute for this. It is good that you have done so since it is the best way to have this sorted out.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com