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DHgate
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DHgateReviews 6,946

2.7
dhgate.com

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
640
value
621
shipping
629
returns
508
quality
583

We monitor reviews for authenticity

Australia
1 review
1 helpful vote
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It was an overall good experience, but I would like to receive a receipt for my payment.

I made one payment on my American Express card, but didn't receive a receipt for it. I have to go to every seller to get a receipt and that is very inconvenient.

Date of experience: July 28, 2014
Finland
1 review
1 helpful vote
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Tested 3 of 5 pipes, the burner burns too hot, first good smoke and good taste. Starts tasting burned and not acceptable in a few minutes. Can not use the pipes. 601-pipes have lasted in average 4 months each, these are useless

Date of experience: July 28, 2014
California
1 review
1 helpful vote
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Its been more than a month since I paid for my brushes and I have not received anything in the mail.
How much longer do I have to wait?

Date of experience: July 28, 2014
New Zealand
1 review
1 helpful vote
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Product received in good condition, shipment was faster than I expected

Date of experience: July 28, 2014
Texas
1 review
2 helpful votes
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It your company not good because I buy the wrong size they don't let me excharge. I tell them return. They are return haft price that suck.the company tell 100% return but the don't. I never buy your company any thing.

Date of experience: July 28, 2014
Israel
1 review
1 helpful vote
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The shipment took almost a month!
July 31, 2014

The shipment took almost a month! The product- big teddy bear- looks good quality, exept from the filling which is not enogh.

Date of experience: July 28, 2014
Australia
1 review
1 helpful vote
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Order was placed quickly
August 1, 2014

Order was placed quickly. Supplied as per description with a reasonably straight forward delivery. Perfectly satisfied with the service.

Date of experience: July 28, 2014
Spain
1 review
1 helpful vote
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Buen servicio
August 1, 2014

Buen servicio. Resolución rápida de incidencias.

Date of experience: July 28, 2014
NL
1 review
0 helpful votes
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Thank you very much!
July 31, 2014

Thank you very much! This box is very good! Tell me, please, how I can contact with you, I have some questions. My email: *******@mail.ru Thank you!

Date of experience: July 28, 2014
New York
1 review
0 helpful votes
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The dresses we received looked nothing like the one me and 2 other girls ordered for bridesmaid dresses. The dresses wont even zip on any of them unless the sleeves are taken off because the sleeves are sewn way too high into the armpit. The color looked like a very dark navy blue online also and the one we received was a light royal blue. The dresses truly look nothing like the one we ordered online.

Date of experience: July 28, 2014
South Africa
1 review
0 helpful votes
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Honestly I'm not happy, I received 2 of my orders last night. It's not what I bargained for. The material is not good quality and the stitching is not neatly done.
I waited patiently for 2 months only to be disappointed

Date of experience: July 28, 2014
Arkansas
1 review
1 helpful vote
Follow howard s.
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You guys did a good job and I will purchase again with DHgate. Thank You

Date of experience: July 28, 2014
Illinois
1 review
0 helpful votes
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Item ordered not available
July 31, 2014

Item ordered not available-- Probably never was at the price.

Date of experience: July 28, 2014
New Zealand
2 reviews
1 helpful vote
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My experience with sellers has been mixed, but DHgate perform a great service as far as I can tell.

Date of experience: July 28, 2014
Australia
1 review
0 helpful votes
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Your website is user unfriendly
July 31, 2014

Your website is user unfriendly. It is dreadful because I have tried to unsubscribe and DHgate keeps sending me stuff. I find this very poor customer service - and I tell everyone. I think that you are taking advantage of the good will of customers by FORCING them to stay subscribed agains their will. I did have your site in my favourites so I could use when I wanted to order something. But, after the difficulty unscribing - I have deleted it - and told the world. Remove my name please. How would u like to be in my situation?

Date of experience: July 28, 2014
Mauritius
1 review
1 helpful vote
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I ordered an item for almost two months now and i have not received the item and suddenly the tracking information was removed from the platform by the seller and you want me to give you a feedback? I am not bothering myself as i know if i dont get my item by this week then i will make sure i visit almost all the web pages on the internet to warn people against this business platform.

Date of experience: July 28, 2014
Australia
1 review
1 helpful vote
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I am yet to receive my order
July 31, 2014

I am yet to receive my order - so so far my experience is far from satisfactory. I paid priority shipping and have been waiting in excess of 2 months.
We needed the dance boots for a specific date which has long since gone - and yet still no product, no message, nothing.

Date of experience: July 28, 2014
Canada
1 review
3 helpful votes
Follow Robert S.
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Great price does not mean much at all. From what I have seen so far the products are listed with exaggerated claims and low quality products. Customer Service is just a sounding board that has been set up to calm angry buyers after they have been screwed by a seller but can not help much other than pretend to care.
Even now I can not write a review about that last product I bought and I have already sent the item back to the seller but the DHgate system prevents me from writing review (because you already know I will not give that seller a good review and you do not want to have bad reviews on-site)

Date of experience: July 28, 2014
India
1 review
1 helpful vote
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My Parcel is not Deliver At
August 1, 2014

My Parcel is not Deliver At. Pls Deliver my Parcel. I don't got that.
Order No *******313 plz Send My Order.

Date of experience: July 28, 2014
New York
1 review
0 helpful votes
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My first experience in business with you was very impressive! The costs of your products are affordable. Handling and delivering of goods and services are also quite excellent. Keep the good services up. I hope to continue transacting business with you. Thanks.

Date of experience: July 28, 2014