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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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My experience was excellent. The sales reps though they sometimes delayed helped me out well.
GIANT SCAMMM. I purchased a $$250 mascot costume in May which I have yet to receive. Won't respond to my emails for a refund
Went well, arrived within time stated will definitely buy again.
I was so impressed when my dress arrived. I needed it for a very important event, and this dress was amazing. I only needed the straps altered which is normal for most formal dresses. It was absolutely beautiful on and looked exactly like the picture. I will definitely recommend this to my friends, and use this site in the future.
I was expecting the wait for the product I ordered, but I received close to the right light. I ordered a yellow and white flashing light and received a white and white flashing light. I ride with the Patriot Guard and find that the yellow and white helps keeping visible while escorting a funeral procession. My old yellow and white light worked fine for five tears and is legal in all states. White and white are not legal in some states and I travel a lot all over the country. What can be done about this?
All went smoothly, parts arrived afte rpaying import duty. Only problem was the transfer colour on the parts wasn't the same as my bike I asked for red and black and the ones that came were more orangy colour than red. Would be great if you could send red transfers so I could just change the transfers instead of the parts. Many thanks. Them if possible
I was very pleased with the service received. Communication was very good, if the factory had any questions they called me or left a message. I received the package exactly on time (time stipulated that I would have received it)
Dress was beautiful, perfect fit and was the talk of the wending.
This is not the first time I order from DHgate and I was also very pleased with the dress I ordered last year which was also for a wedding.
Very interesting shiping experience. Shipper gave then withdrew tracking number but one quick call to DHgate found my package in route. Product has been great. Just today recommended both phablet and DHgate to a 3rd person, a phone store employee no less!
STAY AWAY--these are crooks. I have ordered twice and not gotten what I ordered, and received something substantially less, half the value. DO NOT BELIEVE THEIR HYPE about resolution--they are Chinese and are protecting their buddies. This is not a US site but a Chinese site. Not that they have taken everything but now they have to steakl it too. After a dozen emails, I still get no help. KEEP YOUR MONEY AND STAY AWAY.
Robert Richie
Wrong size wrong style which I have already messaged you twice and I have not heard a word of response from you. Good to see you have after sales service NOT.
For reasons I won't get into here, I had my shipment delivered at another address. They were delivered in a timely manner, but I was not able to get them until just now. The items I ordered though, were very good quality and I would highly recommend them. The items run small, but they fit my wife (who is a petite size small) perfectly.
Product was as described, and was at a great price! Shipping took a while, but it was expected, overall good experience.
The dress is lovley however we did request the back ties not a zipper, also it is big so we are having it altered. However great dress for the price will defiently purchase again from you in the future.
No complaint, product arrived much earlier than expected. Condition of product excellent.
I still have not received my order! I ordered a portable charger June 26th it is now August 8th and I still have not received it its been almost two months now!
Excellent product! Delivery at estimated time. Would definitely shop at DHgate again
You are just running scam out there. I ordered the phone. It wasn't working here in India. I returned the item. Still I didn't get my money. Your seller is big time MOTHER $#*!ER. He has received the item but he is not responding my msz. You stupid DHGate people can't check the conversation with me and seller on the website. Where he has already admitted that "Yes He has received the phone and it's working fine." Order # *******692. I will $#*! wang hua's mother if I won't get my money back.
The dress is beautiful however the measurement of the dress are different to the schedule of sizes.
Unfortunately I travelled overseas on holidays n not able to exchange as outside the timeframe. I brought a dress that was a size bigger than myself and it still doesn't fit. That disappointed me.
1) sellers did not ship item as indicated in the website. According to the system, item was shipped on 6 July 2014. On 18 July 2014, I contacted the seller who only then that my item was out of stock and could only ship two days later. Finally my item was shipped on 24-July-2014.
The seller should have told me earlier that my item has not been shipped earlier.
I have only received my item on 6-August 2014.
I found this page looking for china's products by google and I'm so glad since that. I've already bought 2 products, one I have at home and the other is coming.
I recomended this page to a lot of friends of mine in my country.
It's a good page, and you can find everything you imagine.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members