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dhgate.com
France
1 review
0 helpful votes
Follow Sali H.
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Perfect
December 28, 2017

I bought a watch on dhgate and it is so perfect. I recommend this website lot of serious and profesionalism.

Date of experience: December 26, 2017
DHgate C. DHgate Rep
over a year old

Hi Sali,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Canada
1 review
0 helpful votes
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STAY AWAY!
July 16, 2023

I have 5 different orders from DHGATE...all different sellers. NONE of my orders were at least decent... fake products, if you ask to return the item (i tried w different sellers) they will give you the biggest headache, forever to respond, impossible to contact customer service! In the end, if the seller finally agrees to pay for freight (some dont), you have to put more money on top of it, and the only reimburse you get is credit to buy more garbage in this company... please SAVE YOUR MONEY...even Aliexpress is mich better, at least you cam contact cistomer service and they can send you a shipping label at no cost to you.

Just so you understand how much money I lost:

- Paid 30 for a tshirt (piece of garbage...the pics they had is definitely not from the same tshirt, different colors, poor material) and the cost to send it back to china is 40 (which I have to pay to get credit w them...i dont want anything from dhgate anymore, not even for free)

- paid 130$ for runners, that came deffective, and the cost to send back from canada, is 90$ ( which again wont be refunded to me, will b applied as fcking credit)

- paid 70$ for sandals, came all squeezed and marked in the bag...the cost to send back to china is 80$ (I DONT WANT CREDIT, I WANT MY MONEY BACK) - at least this seller was kind enough to offer to send me something else that I chose at no cost, and keep the shoes... but thats it...only ONE seller that at least tried to help (still lost my money)...

All the rest is garbagw, sellers are SCAMMERS! They dont even reply to you and dhgate wont help either... donate your money to charity...

Date of experience: July 16, 2023
DHgate C. DHgate Rep
over a year old

Hi Ana Paula K,

Good day! This is Mich from DHgate.com Customer Service.

I understand how you feel for what happened to your order. It is best if you provide us with your order number. In that way, I can check your order status and give you with the best possible resolution.

If you have questions or concerns, please contact us thru live chat or thru Facebook or Instagram.

Regards,

Mich
Customer Service Center
DHgate.com

Arkansas
1 review
0 helpful votes
Follow Real N.
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Good $#*! deals my $#*!s
August 4, 2016

Take it from a real $#*!. They got str8 gas. They can't speak English well. But picture shows exactly what they gone send

Date of experience: August 3, 2016
Spain
1 review
0 helpful votes
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Everything was perfect
September 24, 2017

I bought a Premier League Tshirt, fast delivery, good quality, good service. 100% recomendable. So many sellers has all needs that I want.

Date of experience: September 22, 2017
DHgate C. DHgate Rep
over a year old

Hi Sio,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

New York
1 review
6 helpful votes
Follow June L.
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SCAM ALERT! THERE IS A REASON YOUR NORTH AMERICAN CREDIT CARD WONT PROCESS TRANSACTIONS ON DHGATE.com!

I returned a garment that was both very expensive and very poor quality. The cost of shipping to China from North America was over $100, just over half the price of the garment. I contacted the seller, who was to pay for the return shipping, as well as DHgate to confirm that I should indeed return the item when the shipping costs were so unreasonable and the wholesale cost of the garment was probably only $5 or $6 dollars (retail $180). The seller offered me a crappy sweater in exchange for not returning the item -- but since I did not need 2 unwearable items, I declined.

DHgate promised that I would be reimbursed the shipping costs since I had an agreement with the seller, and the item was poor quality (not as described). It's been 2 months and I have not received my money. Every time I complain to customer service DHgate IGNORES ME, or gives me the RUNAROUND. They asked me to email a picture of the shipping label and receipt, which I have emailed no less than 5 times. They do not intend to reimburse me for shipping. I have been given the runaround.

I complained to my friends on Facebook -- and found out that AT LEAST 15 OF MY FRIENDS WERE SCAMMED BY DHGATE.

It seems DHgate provides a false sense of security and customer service to gain business.

Date of experience: February 1, 2018
New York
1 review
1 helpful vote
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Please I didn't receive one of my order because it was shipped back. Please I need my refund or could u resend it to a different address pls

Date of experience: July 28, 2014
Poland
1 review
0 helpful votes
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Excellent
January 15, 2017

I have never had a problem with this site since I have joined the website 2 years ago what a great site to buy stuff. Very fast shiping!

Date of experience: January 15, 2017
DHgate C. DHgate Rep
over a year old

Hi Wal,

Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

Netherlands
1 review
1 helpful vote
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I am very content with DHgate
August 6, 2014

I am very content with DHgate. Fast and save
I was very suprised by the splendid overview/tracking of my order on DHgate site

Date of experience: August 3, 2014
Peru
1 review
0 helpful votes
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Nice shopping
January 10, 2017

I like to buy in dhgate beacause has a easy navigation interface and good sellers and buy to lower price than other web pages.

Date of experience: January 10, 2017
Massachusetts
1 review
0 helpful votes
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Easy peasy lemon squeezy
December 8, 2016

I live that they bridgr the gap between eastern and western culture to make it easy to do business the way you.are used to.

Date of experience: December 4, 2016
GB
1 review
3 helpful votes
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$#*!s
April 13, 2018

I brought a phone iPhone x but did not come they said theres a proloble in chine wat a buch of $#*!ing $#*! $#*!

Date of experience: April 10, 2018
DHgate C. DHgate Rep
over a year old

Hi Jack,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

Texas
1 review
0 helpful votes
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Good app
June 25, 2017

The app is very good. I have some problems to see the list of orderes. I need try several time before get the result.

Date of experience: June 25, 2017
Nevada
1 review
0 helpful votes
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Most of the items I have received have been perfect, but when they werent as expected customer service took care of the issues immediately!

Date of experience: December 25, 2017
DHgate C. DHgate Rep
over a year old

Hi Celia,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

California
1 review
3 helpful votes
Follow Lawrence C.
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Don't listen to DHgate employees or whatever. They will NOT help. CALL your credit card company immediately and put a hold so they don't get a cent from you! DHgate will always favor their sellers, which is why a lot of sellers are doing these type of shady things. They will try to get you to return it, but returning items from USA to China cost more than the actual item itself, forcing you to keep it.

This is the most $#@! Website of all time with fraud sellers. On one sale, I ordered clothes and they gave me a plastic earring instead. On another sale, I ordered 1 white and 1 black clothes. I got two black clothes, then they claim they ran out of white clothes without contacting me. Then another order, I ordered 100cm clothes, I got 90cm clothes. That's a 10cm BIG DIFFERENCE.

Holy $#@!. I contacted each individual seller and they all tried to bribe me into not returning it and that I will get a discount on my next order. YEAH RIGHT, I AIN'T ORDERING FROM YOUR STORE AGAIN.

JUST CALL YOUR CREDIT CARD COMPANY. IT'S MUCH EASIER.

Date of experience: June 8, 2016
Joy Y. DHgate Rep
over a year old

Hi, Lawrence!

We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.

We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.

Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs

Samantha
DHgate

Texas
1 review
1 helpful vote
Follow Eddie a.
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I've ordered two different pairs of shoes two different times, I've waited two fukn weeks and nothing was sent. Then I get an e mailed that I have to AGAIN PAY for the item before its shipped out? WTF these people want u to pay once more and never send $#*!! THEN I RECIEVE AN E MAIL THAT THE ORDER WAS CANCELED BECAUSE THE FUKN SHIPPER FORGOT TO SHIP ITEM! Wtf. Fukers. U received payment, send me my damn shoes!

PLZ PEOPLE! STAY THE FUK AWAY FROM THIS SITE. DHGATE.com is a fukn scam

Date of experience: June 7, 2016
Joy Y. DHgate Rep
over a year old

Hi Eddie!

We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.

We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.

Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs

Riane
Dhgate

Maryland
2 reviews
0 helpful votes
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Could only be better if the goods were free.
December 25, 2016

Bought from Andy at eshine. Great transactions. Great communications. Speedy delivery. Will def buy again.

From an 18-year importer.

Date of experience: December 24, 2016
Japan
1 review
0 helpful votes
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Good products
November 3, 2016

The products i received is same as what my expectation was. Thank-you and im one the the happy costumer..

Date of experience: October 29, 2016
Arizona
1 review
0 helpful votes
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Great Product slow shipping though
November 15, 2016

Product was as described couldn't be happier. The shipping took a little long but the quality was worth it.

Date of experience: November 14, 2016
France
1 review
0 helpful votes
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Confidence & reliability
September 17, 2016

I'm very satisfed by the communication with saler, quality of product and also very good functionningof system DHgate

Date of experience: September 17, 2016
North Carolina
1 review
0 helpful votes
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That's better than I thought it would be!
December 16, 2016

The product is what I wanted. I will be ordering more I am very satisfied with my purchase thank you very Jeff Barger.

Date of experience: December 16, 2016

Overview

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
640
value
621
shipping
629
returns
508
quality
583
+632