DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
I ordered a bag from Yanliao, order no is *******595. I did not receive it after the estimated date. After numerous reminders to seller, i was given an update that goods was delivered. The update is from a tracking platform and i investigated it further. Apparently anyone can update the details and it can be faked. Forwarding company details was never shared and the seller failed to share any evidence of sign off. Australia Post also confirmed there is no such tracking number and parcel.
I ordered 3 weeks ago and I'm still waiting! This is the slowest shipping I've ever experienced! First and last time ordering from this company
Hi Monique G.,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I have placed 3 orders it's been over a month. Tracking says they are still in China. They take your money and you never get your orders! Nevermind that what they're doing is illegal! They are selling counterfeit goods. And stealing money.Absolutely no customer service just robots.
Hi Dee H.,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I made a purchase of some shoes and I feel scammed, they have not arrived, I sent messages to the seller, he does not respond and of course there is no way to complain to the website
Hi Reinaldo R.,
I'm sorry to hear that you did not receive your order 31004226547. I'm here to assist you. I checked that the committed arrival time of your order is on December 30,2023. Kindly contact the seller on chat for real-time updates on your package.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I got a clone phone, it is in chinese, can,t work, i am unhappy. I don,t buy from dhgate again, it can,t be trusted
Hi sale f.,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I was nervous about even ordering from them and when I went to create an account it wanted to sign in using an account I already had like facebook or linked in. I chose linked in and then deleted the set up account when I was routed to a screen that said I was giving them permission to use my account. I did receive shoes that I ordered but they were very uncomfortable and I was not able to wear them. When I attempted to return them I was told they were not returnable. Although prior to ordering the site said you could.
Hi Heather S.,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I ordered a bag and a sandal and the bag will not and will not reach me. The seller showed a picture that is completely different from my order and I rejected it and will not return the money. The second item is a different sandal and very bad from the one I ordered. There is no customer service and no money back. It is just a scam company.
Hi Hiba M.,
We apologize for the inconvenience this has caused you. I checked your order 3927503505 and it shows canceled and refunded on December 08,2023.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I ordered a hat on 8/16/23 and I haven't received it yet the customer service is very poor no communication I have emailed messaged them several times to no avail. I will never order from them again
Hi Azizi J.,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
DHGATE NOT ON CUSTOMER SIDE NO MATTER WHAT PROBLEMS YOU WILL LOOSE YOUR MONEY GANANTY:
I bought I pair of shoes 300$ they arrived half a size to small and very cheap, the seller said ( there's nothing wrong with the shoes and I can still wear them half a size to small it don't matter) LOST MY MONEY:
I bought 2 other pacages 159$ each Nike tech suite from 2 Different seller but never arrived at destination.The tracking number was BS not able to locate with Canada carriers. Items said delivered but wasn't I have proof from Canada post and still guest what. LOST MY F'EN MONEY:
Even after many many customers service calls and did the litiges thing gave them proof I GOT SCAMMED!
Hi Miguel O.,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I bought some cologne on this site,
It's totally fake,smells like nothing
Stay away,save your money
Hi Alex H.,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
BEWARE! Dhgate it's a scam! Probably, after a purchase an item, they close your account and you will not be able to log in to follow up or to get your order! You will be forced to make a photo of your credit card in order to liberate your account! Unbelievable that they are still operating and no lawsuit is undertaken. Be careful with this platform and better to use confidential site like AliExpress. Good luck!
Hi Clinica S.,
We apologize for the trouble this has caused you regarding your temporary account closure. I know that this might be inconvenient for you, however we are only doing this to make sure that your transaction is safe and secure. We run a risk check to make sure that the transaction is authorized by the primary account holder. This is to protect our valued customers from fraudulent transactions.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I ordered $998.00 worth of silver Moissanite Jewelry for my retail store and 3 of the sellers sent me CZ's and not Moissanite stones. I received my money back from 1 ring but not the other 2 sellers. This was a $187.00 loss, and this was after jumping all the hoops they make you do to dispute a order. There is NO customer service at all when the dishonest sellers try to scam you. All the other sellers actually sent me what was described, but the dishonest sellers ruined this for me. I will NEVER order from this company again. I just wonder how many people order this product from them and think they received what Moissanite and they are wearing CZ's, thank goodness I was able to check stones with a diamond/Moissanite tester but most people would not have one of these.
Hi tammy,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
GuysDHGATE IS FRUD! They have received the parcel I have sent to them and lied and told me that they haven't received it! How dare you DHGATE send me back my refund now! I have evidence the you received the parcel on the 4/11/2023. They sent me a completely different package from what it showed on the website and also very DAMAGED ASWELL
THE SELLER NAME IS CALLED - CC SHOES topshoes*******
My order number is *******014
Hello Erica,
Good day!
I understand that you are concerned about the refund for your order 3801597014. Let me assist you with this. Upon checking, the return tracking number RF53191595957GB you uploaded is not showing any tracking update. I noticed that an analyst now is handling your case. Please wait for the feedback of your case on 2023-11-15 and keep checking your dispute messages.
You can use this link to contact our online customer service using direct browser for real-time assistance:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Greetings,
Customer service Center
DHgate.com
A simple projector €116, had the tracking num shipped to Ireland Sept 18 and never moved again.First answer it was lost and seller explained how to do a dispute and DHgate would mediate if no agreement was reached,I asked the seller to resend no you look for refund ok,but now it was not lost it was he said was held by customs.The full refund was agreed two days ago won't hold my breath said it may depending on my bank take 7days the amount around 20 short.Now I checked the site for the item out of stock,now to me it looks like a con never sent if I did nothing their smiling and now they take 20 anyway that if I actually get the refund readings other reviews it seems this is a regular thing, run out of stock sell it anyway then spin the yarn.If you look at it not all will bother some not able to dispute and believe me it's not easy to wade through. Now looking at it that way that's a hell of a lot of money for nothing.When first emailed the they just started firing and mean loads of adds and automated answers purely designed to put you off Then I had to wade through their site.Messages appearing disappearing.Now I have no doubt that it's in stock you'll get it but if not the con starts and if you get a refund it will cost you €20 ×by hundreds equals big money for nothing and that my honest thoughts, AliExpress,wish I often got a refund for late delivery tell them I got it take payment no no thank you.
Hi John P.,
We apologize for the inconvenience this has caused you. I checked your order 3744245874 and I can see here that a FULL refund has been processed back to your VISA card ending in 5804. Please give it within 3-5 days to be completed.
Regards,
Customer Service Center
DHgate.com
How them messages I sent says unread I'm very disappointed 2 orders I haven't receive they just took my money I'm contacting my attorney because this unfair my hard working money
Hi China S.,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
This is taking peoples money...somehow in china tracking shows delivery but at odd hours like mine 4:30 am yet the local post office stated that no such tracking was ever handle by the usps office...DONT WASTE your money to this seller...
Hello Vita G.,
Good day!
Thank you for contacting Dhgate about the order you did not receive. Let me help you.
I understand that you are not happy with this troublesome experience. It would be best if you could provide your order number. In that way, I can check the status of your order and give you the best possible resolution.
Please contact us thru Dhgate live chat or thru Dhgate Official Facebook page and provide us the order so we can check and see we can do to help.
If you have any questions, please let us know.
Regards,
Mich
Customer Service Center
DHgate.com
Ordered two items on July 24 and one item on August 8 from 3 different sellers and I have yet to receive any of the items. Estimated delivery date was Sept 21. It is now Nov 5! Tracking only shows that the item was shipped, no other shipping status updates available. First time using DHGATE and I am 0 for 3. Actually, this is the first and last time I will use them. Save yourself the aggravation and don't order from DHAGTE.
Hello Marcus V.,
Good day!
Thank you for contacting Dhgate about your order which is not updated. Let me help you.
I understand that you are not happy with this troublesome experience. It would be best if you could provide your order number. In that way, I can check the status of your order and give you the best possible resolution.
Please contact us thru Dhgate live chat or thru Dhgate Official Facebook page and provide us the order so we can check and see we can do to help.
If you have any questions, please let us know.
Regards,
Mich
Customer Service Center
DHgate.com
Do not order from them you will be scammed they will claim they sent you a refund that you will never get they should be investigated for fraud
Hello Rob r.,
Good day!
Thank you for contacting Dhgate about your refund issue. Let me help you.
I understand that you are not happy with this troublesome experience. It would be best if you could provide your order number. In that way, I can check the status of your order and give you the best possible resolution.
Please contact us thru Dhgate live chat or thru Dhgate Official Facebook page and provide us the order so we can check and see we can do to help.
If you have any questions, please let us know.
Regards,
Mich
Customer Service Center
DHgate.com
Ordered and paid for two outfits. I only received one. The seller refused to refund my money unless I changed the reason why I didn't receive it to it "was lost in customs", when in fact, the reason I put was "missing items" which is exactly what happened. DH gate as you can see below. Wanted me to jump through a bunch of hoops to prove I did not receive the item. I have ordered 10 times from this company. I will never order from them again. Just know you may or may not get what you pay for and they don't care and you will not get your money back.
Hello Patra W.,
Good day!
Thank you for contacting Dhgate about your concern regarding your order 3773500338. Let me help you.
I understand that you are not happy with the outcome of your dispute for this order. Upon checking, our analyst contacted you on 2023-10-31 and offered two solutions which is a partial refund of 37 USD or return for a full refund. Since there was no response until the 3rd day of November, it was assumed that you accept the partial refund. The refund was processed on 2023-11-03and will reflect to your card within 7-15 business days due to the transition with the bank. If you want a full refund, it is best to keep negotiating with the seller on chat and reach a new agreement by letting the seller state "I agree to give you an additional refund of__ USD for order 3773500338." Once the seller stated this, you may send us the screenshot.
Please contact us thru Dhgate live chat or thru Dhgate Official Facebook page and provide us the order so we can check and see we can do to help.
If you have any questions, please let us know.
Regards,
Mich
Customer Service Center
DHgate.com
I ordered 2 cell phones. They arrived in 10 days. I charged the phones. I then opened 1 up and moved my sim card from my current cell phone to the new one. Then I powered on the phone and went through the set up. After phone was complete it stated no service. I checked settings and it did recognize my sim card just was not connecting to the provider. I contacted my service provider tech support. They tried several things even tried using esim and still would not connect. The had me take the phones to one of there repair centers. The center tried 3 different sim cards then was able to determine the phones were set up for Asia not the US. I contacted the seller Super2022 and had messages back and forth. I advised him I wanted to return the phones and either get phones that work in the US or get a refund. The seller then stopped communicating with me. Tried contacting DHGATE customer service but the links to contact them do not work I get a 404 error. Tried several pcs and all the same. My recommendation is to avoid this company.
Hello Kevin P.,
Good day!
Thank you for contacting Dhgate about your concern regarding the items. Let me help you.
I understand that you are not happy for not receiving a reply from the seller.
Please contact us thru Dhgate live chat or thru Dhgate Official Facebook page and provide us the order so we can check and see we can do to help.
If you have any questions, please let us know.
Regards,
Joy
Customer Service Center
DHgate.com
About the business
DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amanda H.,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com